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Woolworths Customer Service Phone, Email, Contacts

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Woolworths complaints 1443

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4:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Woolworths food poisoning

A couple of days ago my mother bought salmon from woolworths which gave her such severe food poisoning that she fainted in her bathroom and was knocked unconscious. She now has a broken hand, and a gash on her lip and head. She will also have to undergo an operation to put pins in her hand and may miss a trip to China she was due to go on this week. Two months prior to this I bought chicken at woolworths and when I opened the package that night, it was clear from the smell the chicken was rancid. I took the chicken back the next day and complained. How many people will have to be poisoned before woolworths does something about their obvious lack of food hygiene?

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Micheal Platen
, US
Jul 19, 2016 2:01 am EDT

on monday the 18th of july 2016 i purchased 1 kilo of your chicken drumsticks. when i got home i went to separate and bag them up, there was a very strong odour coming from the bag smelling of prawns or some other seafood, cross contamination is the big concern i have, and i am hoping you will address this issue, before someone gets seriously ill ... i have a child that is allergic to all seafood, so there needs to be action taken in this matter ...

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Reviewer19819
,
Jan 07, 2016 1:47 am EST

missus went shopping today and decided to go to Woolworths in Waikerie (100km round trip) bought STEAK . Toughest fattest steak iv'e ever seen. The dog even turned her nose up at it. DISGUSTING

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Reviewer13003
,
Nov 11, 2015 11:13 pm EST

Last Friday bought a lettus and buy monday it was rotten all the way through the same thing happens all the time I would go and buy some fresh food and have to chuck it out Go and complain and nothing happens cheaper for me to drive 100 km to a coles store than to shop with you

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Phill Kauta
, US
Aug 25, 2015 4:30 am EDT

Dear Woolworths

On Wednesday 19/08/2015 I had for lunch a small tub of Woolworths home brand Low Fat Soup Home Style Lamb & Barley the expiry date was to the 28th August 2015.
Upon having this for lunch I noticed straight away after eating it, my belly started disagreeing with it and stomach pains started to come on and from midday to 3:30pm finish work I was in such a bad state and witnessed by my current employer.
Driving home was a very painful experience. After arriving home I tried to shower as best I could and then tried to sleep it off but instead I found myself only to start vomiting and this went on threw the night until I couldn't take the pain any longer and call my friend to take me to the hospital the time was 10.30pm in the evening 10 and a half hour of agonising abdominal pains and constant vomiting.
On arrival to Royal North Shore hospital I was immediately taken care of after giving them information of my condition, A dose of morphine, 3 drip bags and 4 hours later the pain started to stop and then I was released from hospital.
Was unable to work the following day because of belly pains and lost a days income, plus medical expenses for medication and the time my friend brought me to the hospital waited for me and then drove me home safe, I would like very much to be compensated for this total unnecessary inconvenience and the pain and suffering of this whole ordeal

Total expense's

1 Days Labour $400.00

Medication $200.00

Friends Help $750.00

Pain and Suffering $8.650.00

Total $10, 000.00

Regards

Philip J Kauta

email philipkauta@yahoo.com

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blitchkit
Perth, AU
Oct 15, 2010 8:25 am EDT

I bought a piece of SaddleTail Snapper from Woolworths today. The Snapper Looked nice and Fresh and was $28/kg. I cooked it for dinner tonight for my partner and I. I must admit, I thought it didn't smell quite right as I removed it from the wrapping. The fish tasted absolutely horrible and we threw it away. I'm not one to complain, but this was very disappointing. I paid good money for a nice piece of fish and we are now both quite ill.

ComplaintsBoard
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2:33 pm EDT

Woolworths customer safety not important to woolworths

On Monday 24th August at 4.45pm, I was shopping at Woolworths in Constantia Village when a ceiling board fell and landed right next to me. If I hadn't moved out of the way, I would have been seriously injured. The shoppers around me were horrified and the maintenance manager just apologised and removed the board. I reported the incident to the manager, Clive Goodman who apologised but didnt take my details. He advised me that he had requested signage from Head Office the previous week to 'apologise to the customers for the inconvenience caused by the construction work.' The store has been under construction since June 2009 and it still doesnt have signage in place warning customers that 'they are entering at their own risk' or that 'their safety cannot be guaranteed'. I explained to Clive Goodman and the manager of the store who phoned me on Tuesday 25th, that that was a breach of safety regulations and that Woolworths' customers have a right to be warned about their safety when shopping at the store. I also lodged a complaint with Head Office on Tuesday 25th, ref no [protected]-[protected]. To date, there has been no feedback and the signs have still not been erected at the store.

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10:55 am EDT
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I went to Woolies Sandton on Saturday to exchange my purchase. I was with a friend and got to customer services and qued. Assistant T. Mamabolo didn't bother to tell me to come through I had to ask her, ok do you think a simple 'HOW CAN I HELP YOU' would come out of her mouth? No I started explaining because I realised madam fifi aint going to ask. She did...

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Overview of Woolworths complaint handling

Woolworths reviews first appeared on Complaints Board on Aug 23, 2010. The latest review Woolworths wanniassa - Sharon was posted on Apr 1, 2024. The latest complaint staff corruption was resolved on May 26, 2019. Woolworths has an average consumer rating of 1 stars from 1444 reviews. Woolworths has resolved 24 complaints.
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  1. Woolworths contacts

  2. Woolworths phone numbers
    1800 000 610
    1800 000 610
    Click up if you have successfully reached Woolworths by calling 1800 000 610 phone number 26 26 users reported that they have successfully reached Woolworths by calling 1800 000 610 phone number Click up if you have UNsuccessfully reached Woolworths by calling 1800 000 610 phone number 33 33 users reported that they have UNsuccessfully reached Woolworths by calling 1800 000 610 phone number
    7%
    Confidence score
    Woolworths Online
    1300 767 969
    1300 767 969
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    13%
    Confidence score
    Woolworths Supermarkets
    1300 655 055
    1300 655 055
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    Woolworths Petrol
    1300 101 234
    1300 101 234
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    50%
    Confidence score
    Rewards, Insurance & Credit Cards
    1800 641 497
    1800 641 497
    Click up if you have successfully reached Woolworths by calling 1800 641 497 phone number 0 0 users reported that they have successfully reached Woolworths by calling 1800 641 497 phone number Click up if you have UNsuccessfully reached Woolworths by calling 1800 641 497 phone number 4 4 users reported that they have UNsuccessfully reached Woolworths by calling 1800 641 497 phone number
    Trolley Tracker
    1300 665 386
    1300 665 386
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    Business
    +61 288 850 000
    +61 288 850 000
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    23%
    Confidence score
    Woolworths Group
    More phone numbers
  3. Woolworths emails
  4. Woolworths address
    1 Woolworths Way, Bella Vista, New South Wales, 2153, Australia
  5. Woolworths social media
Woolworths Category
Woolworths is related to the Retail Stores category.

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