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Woolworths Australiadeli staff hygiene issues-manager contradiction of policy

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I was at Plumpton Store 60-70 mins ago and there is African female serving at the deli when i asked which price tag was correct she put the most diseased dirty hands with claws for fingernails, full of what appeared to be dirt built up under them, i am mentally il and verbally refused her serving me stating why isnt she wearing gloves.like the asian girl serving someone els, 2 males approach and the one that appeared to be in charge told me, it is woolworths policy they are not allowed to wear gloves!?? I find this very hard to believe under australian business and hygiene standards.The guy then got me chicken chippies using a bag over his hand, as i was verbally appauled and demanding neither of their bare hand touch my food, as i have Borderline Personality Disorder i started having a meltdown, i tried calling 1800000610 woolworths number and explained to the male that answered i was in store and needed to lodge a complaint, he put me on hold then came back saying he had number for me to call, then somehow call was disconnected, i continued well tried to continue my shopping, but the sight of those hands and the blatant contradictions lead me to return to the deli and record to my story on messenger, i tried again to continue to get the things i went there for but the images and lies haunted my mind causing turmoil, so i preceeded to leave the store via self service area.there was male supervising the area i asked to get me the manager, i scanned a few items then noticed a docile appearing woman next to him named Kathy lurking behind me, so i asked are you the manager she said Yes, i explained my issues then said are you going to say to my face as store manager it isnt woolworths policy to wear gloves whilst serving food in the deli, she replied yes, we are not allowed to wear gloves we must use inverted bags, i then asked then why was the african girl with the most diseased hands ive ever seen about to grab chicken chippies with her bare hands, and if it is against woolworths policy why is the asian girl wearing glove, she replied i dont want to talk to you, and went to centre security guys standing at the exit cause obviously she called them as she said upon approaching them thank you for coming so quickly i believe i heard, i recorded a couple of videos with camera only on me to try and control my anger which is part of my illness, i tried to pay for items with a giftcard but got pin wrong so i approached male whom i asked to get the manager, to help me with pin numbers as my vision was blurry, he said wait as he was talking to someone, my vision cleared and i saw the numbers so when he approached me to help i told him i didnt need help, as i got my bags to leave he demanded to see reciept and searched my bags detailing me longer and my illness was getting out of my ability to control, all i could see was those filthy hands and the blatant contradictions of staff, meanwhile 2 security guys and manger were staring making me fell so imtimidated and threatened, eventually the male gave my docket and i was allowed to leave the store, only to be followed questioned detained and lied to by security, , reegardless of that putrid treatment i wish you to confirm-is it woolworths policy to bare handed handle food in the deli-# is it woolworths policy not to wear gloves?? -# is it woolworths policy to use inverted bags?? -# cause either way policies were breached during that shopping experience and the manager was beyond less than helpful or about customer satisfaction and experience

  • Updated by andria brown, Aug 10, 2019

    I was at Plumpton Store 60-70 mins ago and there is African female serving at the deli when i asked which price tag was correct she put the most diseased dirty hands with claws for fingernails, full of what appeared to be dirt built up under them, i am mentally il and verbally refused her serving me stating why isnt she wearing gloves.like the asian girl serving someone els, 2 males approach and the one that appeared to be in charge told me, it is woolworths policy they are not allowed to wear gloves!?? I find this very hard to believe under australian business and hygiene standards.The guy then got me chicken chippies using a bag over his hand, as i was verbally appauled and demanding neither of their bare hand touch my food, as i have Borderline Personality Disorder i started having a meltdown, i tried calling [protected] woolworths number and explained to the male that answered i was in store and needed to lodge a complaint, he put me on hold then came back saying he had number for me to call, then somehow call was disconnected, i continued well tried to continue my shopping, but the sight of those hands and the blatant contradictions lead me to return to the deli and record to my story on messenger, i tried again to continue to get the things i went there for but the images and lies haunted my mind causing turmoil, so i preceeded to leave the store via self service area.there was male supervising the area i asked to get me the manager, i scanned a few items then noticed a docile appearing woman next to him named Kathy lurking behind me, so i asked are you the manager she said Yes, i explained my issues then said are you going to say to my face as store manager it isnt woolworths policy to wear gloves whilst serving food in the deli, she replied yes, we are not allowed to wear gloves we must use inverted bags, i then asked then why was the african girl with the most diseased hands ive ever seen about to grab chicken chippies with her bare hands, and if it is against woolworths policy why is the asian girl wearing glove, she replied i dont want to talk to you, and went to centre security guys standing at the exit cause obviously she called them as she said upon approaching them thank you for coming so quickly i believe i heard, i recorded a couple of videos with camera only on me to try and control my anger which is part of my illness, i tried to pay for items with a giftcard but got pin wrong so i approached male whom i asked to get the manager, to help me with pin numbers as my vision was blurry, he said wait as he was talking to someone, my vision cleared and i saw the numbers so when he approached me to help i told him i didnt need help, as i got my bags to leave he demanded to see reciept and searched my bags detailing me longer and my illness was getting out of my ability to control, all i could see was those filthy hands and the blatant contradictions of staff, meanwhile 2 security guys and manger were staring making me fell so imtimidated and threatened, eventually the male gave my docket and i was allowed to leave the store, only to be followed questioned detained and lied to by security, , reegardless of that putrid treatment i wish you to confirm-is it woolworths policy to bare handed handle food in the deli-# is it woolworths policy not to wear gloves?? -# is it woolworths policy to use inverted bags?? -# cause either way policies were breached during that shopping experience and the manager was beyond less than helpful or about customer satisfaction and experience

An
Aug 10, 2019
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