Woolworths
reviews and complaints

I am very disappointed in woolworths for deleting the only good hollandase sause in there entire range the birch and waite hollandase sause 200ml in the produce department it is the only quality one they stock the ones in the longlife section are horrible. bring it back and stop deleting stuff that is good with no replacement this happens more and more its not good enough

I'm writting in this complaint as the packet says mild heat which might I add is very much not mild it is very strongly heated with green curry paste which is much hotter then your normal curries are and even after adding more peanut butter to it was still over barring to eat.. Can you please resolve this issue as it is very hot and is false advertisement.. Thank you

On or about January 12/13 my credit card was fraudulently attacked with three fraudulent debits. My bank identified them and we immediately cancelled the card and had a new one issued.
One of the fraudulent transactions was on Dan Murphy. $135.84 card ending in 9703.
Dan Murphy immediately black listed me.
I have spent $500 a month with Dan Murphy Middle Park store for the last ten years. My account reflected my purchase history and the $135.84 transactions did not appear.
So I tried to get Dan Murphy to re-open my account for the next ten or so days as I had continued to be blacklisted.
Can't help I am told repeatedly - Woolworths fraud department are handling.
I emphasised that I had nothing to do with the fraudulent transaction. I could not get information on where the fraud occurred but given I live in Chapel Hill Brisbane 4069 - 10 Talasea Street - someone investigating should have easily been able to identify it was not me.
I am mystified also about use of the three number code on the reverse of the card? Was that tendered?
I then had my wife open a Dan Murphy account which we could use using her credit card. She was automatically blacklisted.
So Dan Murphy wouldn't/couldn't help, complete abdication, blaming Woolworths - one operator told me it would be lifted in one hour - that was on the +three days approx after the fraud but of course this was wrong.
No on line operator at Dan Murphy would escalate my complaint.
We kept trying to buy at Dan Murphy and continuously were told on the site that "our bank had dishonoured our card and to contact them"
Of course we checked with the bank and they said the new card for me and my wife's card were correct and could be used.
After about 13 days of this I eventually pressed an on line operator of DanMurpy to let me speak to a supervisor - and succeeded - after being told three times earlier that none were available -"all in a meeting".
This supervisor Gabby was able to get the black listing lifted finally.
BUT I had to open a new Dan Murphy account and as a result have lost my complete purchase history.
COMPLAINT
Woolworths Fraud Department seems completely disconnected from Dan Murphy, not talking to them, unilaterally blacklisting customers - my wife for example who had nothing to do with any of this with her own card.
How can it take Woolworths 13 days to clear me and lift the blacklisting of myself and wife.
Why won't Woolworths fraud department talk to the injured Dan Murphy customer - me. Constantly told by Dan Murphy -out of our hands and you can't talk to the Woolworths fraud department.
Woolworths fraud department has blacklisted me for no reason of my doing.

The final injustice is Dan Murphy have completely abdicated. Couldn't care less about all this and not interested in helping me correct the situation. All agreed that i had reason to be aggrieved but washed their hands of doing anything to correct.

I had the manager of the Middle Park store also intercede in the end with Dan Murphy on line team to attest to my credentials.

Woolworths/Dan Murphy own me compensation for this disgraceful episode - offered me $50 which i rejected asking for a bottle of Lagavulin - 16 years which I buy from them. Rejected.

There is need for senior management of Woolworths and DAn Murphy to examine what went on here - and is standard operating procedure. Credit card fraud is endemic and can you really afford to spurn customers like me?

I purchased a packet of odd pork chops .I slow cooked them for hours .then I pulled it apart .I could see & feel small bones .so I put it through a drive too make sure .I then made sandwiches with the meat .my husband started coughing and chocking . and managed too dislodge a very small fragment of bone .we have 3 little granddaughters .and i would hate too think what would have happened if they had of had the meat .I'm asking that you please check the methods used for sectioning up the chops .I would also like some compensation to cover the seriousness of this complaint .I'll wait too hear back from you before I take this any further .regards Jennie .

I have always bought this water . Since the plastic has changed on the bottles I have noticed that the base of the bottle and the mouth piece gets a black tinge after a couple of refills . Is this safe? I try to conserve wastage by refilling my bottles multiple times . Can somebody please contact me regarding this issue . The old style bottles I could refill many several times with no change . Why do you continually change things to save money and disadvantage the loyal customer. I would like to know if this is safe and what is causing the bottles to go black, this is a major concern to me and my family .

I am complaining about the advertising we are subjected to when going to do a simple task like filling up the petrol! I resent being blasted by irrelevant advertising in which I cannot turn down nor ignore. The only option I have is not to use Woolworths petrol any more As the staff say they cannot turn it down- Obviously you are making money out of this and we have to suffer for it- capitalism at its best - ramming it at us with no option to ignore. I look forward to hearing from you and what your solutions are? Removing would be the best - Thanks jenny

I was at Woolworths supermarket on Tuesday afternoon and an item scanned incorrectly. I was under the understanding that an item that scanned incorrectly was given to the customer free. Any subsequent item was at the corrected price. I asked the assistant - their response was ‘no because it was free I.e a packet of cheese). I find that an unacceptable response and it makes no sense. I am unable to find any incorrect scanning policy on the supermarket chain website. Please email me your ‘incorrect scanning policy'. Very disappointed with the way I was spoken down to- I probably could have taken it further by asking to speak to the manager however I did not want to ‘make a scene over a small amount- less than $10 and I also believe your policy needs to be clearly communicated to all potential shoppers.
Not sure I will shop there again.

I have already complained through the Woolworths website 3 times, without any response. I am trying for the last time, before I will make a formal legal complaint.
I was eating a Woolworths Chicken Korma meal when I bit down on 2 pieces of bone that should not have been in the meal. This broke several of my teeth which then required emergency dental treatment.
I require a response and a resolution to this problem immediately.
Ian Cobb
email: [protected]@gmail.com
Phone: [protected]