Woolworths
reviews and complaints

I visited the Mall of Africa woolworths branch on the 25th November 2021 and was not at all pleased with the service I received from an employee.

I was in queue for approximately 45minutes with a colleauge of mine after knocking off work.

For some reason there was a delay at the Interactive department and my colleague and I were waiting to be served as we both wanted to purchase 2x Roitiserrie chickens each.

My friend decided that she would go to another store to quickly pay off her account and i should keep her space as everyone behind us saw we were both in the queue so I doubted it would be a problem.

As i was waiting and waiting I decided to call my friend to check how far she was as i was getting closer to the front of the queue, i couldn't reach her but assumed she was on her way back.

After what seer close to an hour, I was finally served by employee named (Nosipho Ntombela) who decided she would serve the ladies behind me, when I was clearly there 1st!

This was totally shocking and I was in disbelief and very upset.

I then put it to her attention that she could not serve people behind me since my friend were in queue before them and explained why she left and that she's on her way.
I asked that she serve me the 4 items (2 being mine and 2 being for my friend) and that's when she threw a hissy fit and giving me unecessary attitude.

I did not understand why she had to behave this was after we had been patiently waiting for almost an hour for the chickens to be ready to serve hence my friend thought she should go to the other store since the food was taking this long.

She did not even apologise for the slow service instead she was hell bent on making me a spectacle in front of other customer's as if I was not spending my hard earned money at this store.

Woolies adverts promotes the "Woolies difference" but the service was below standard, therefore I wonder what difference in service are you offering?

My friend came back and she was served rare chicken to top it all off!

I requested to speak to the manager on floor after Nosipho made me out to be some noisy hooligan!

I would like something to be done about this asap because this is not the type of service I should be paying for and I refuse to be treated this way fir supporting your store. I could have gone to ano other food store but I chose Woolwoths because I expect quality food and quality service but I honestly got less than I bargained for and I highly doubt I would ever visit this branch let alone refer anyone I know to purchase anything there!

My contact number is: [protected]
Name: Aletta Nonosi Mosesi

At 6.15pm this evening a Woolies delivery van drove down our street at a horrendous speed. I am at Cardinia Waters Village. unit 204/36 Racecourse Road, Pakenham 3810. [protected]. Speed limit in our village is 20kmh. He was driving so fast unable to get truck details . We are all older people in this village and if someones had have been out walking we could have had a disaster.
Sandra Mellis [protected] [protected]@gmail.com

Applied at Woolworths a few times to get credit and my applications just get declined with no reason.

I've had to check my credit score several times to try and find a reason for the decline but I have a good credit score and I'm not over indebted.

They should give a valid reason for the declines if the reason like bad credit scores are not obvious.

Hi I went shopping for my weekly fresh fruit & veg, big is my disappointment this morning when both my bananas & pineapple are vrot, , I took pics if u want to see it, I shopped @ Woollies Willowbridge..
[protected]
Sue-Ann Bunding

Store:
Cnr Sunshine Coast Blvd And Hanlan St
Surfers Paradise

I visited the above store at the above time, I purchased some items and got 2 bananas from the "free children's fruit section". I put the bananas aside to scan and pay for my things. Then the Woolworths attendant abruptly put them on the scale insinuating that I was trying to not pay for them.

I then explained that they are from the "free children's fruit section". Explained that my wife and children were at the top of the escalator. We as a family are trying to minimize how many contacts we make in high traffic areas like supermarkets due to Covid.

She snatched them and said that I would have to bring my whole family into the shop to get the bananas.

She then accused me of stealing them and said (and I quote) " Do you know how many of these that we lose from this shop"

She started raising her voice to the extent that she was shouting.
She was not wearing a mask yet came within 1 cm of me while snatching the bananas.

An apology will not be acceptable, I want a full investigation into the event. The security cameras were checked and the employee to be disciplined. I am considering taking action as she defamed me twice by insinuating and then directly accusing me of the theft of two bananas.

If the policy is that children have to be present with parents for the free fruit. Why is it not written and stated clearly? *Is Woolworths official policy that the parents have to be present or did the attendant make a mistake in applying Woolworths policy*

*are Woolworths staff allowed to not wear masks?*

*does Woolworths have a policy about social distancing for staff and customers. Woolworths is always requesting customers keep a distance from each other. If there is not a policy for staff like this, why not?*

*I have seen on 10 occasions Woolworth's staff demand that customers open their bags to prove they haven't stolen anything. Is this official policy? I want to remind Woolworths that even the police do not have the power to do this without significant "due cause and due process". Legally Woolworths staff are not allowed to do this and even if they were the regular occurrence of this happening is An infringement on customers rights*

I look forward to a point-by-point answer to every question. At this time I reserve the right to take further action. I am considering setting up a website for other Woolworths customers to share their experiences around being accused of theft, taking the free fruit, etc.

All communications are to be put in writing, do not call me.

Thank you for your time
Respectfully Yours

James Lewis

I was doing some shopping at woolworths thornlie wa, after finishing a 12 hour shift. I was walking along the front of the isle I noticed a young child on his own so I looked backwards then noticed dad was there. I turned my head back and walked into a pole in front of me (the pole was located at the front of the isle). The trolly handle hit my stomach it really hurt like it winded me. One of your staff smiled at me, I said thats not funny what this stupid pole doing here she stood there laughing at me. I was in pain and your staff member cotinued to laugh at me the hole time. I want something done she never even asked me if I was ok. I used to work in the retail industry this is not how staff should treat customers and its not profesional / that pole should be moved before someone else gets seriously hurt to.

I put in an order to Woolworths online and they delivered it to the wrong address. They put a refund through and then another order for the same groceries. However, they want me to call them and manually pay for the order. YET SOME RANDOM PERSON GETS $50 WORTH OF GROCERIES FOR FREE. I WILL NOT BE PAYING THEY CAN TAKE ME TO COURT. They aya they can't do both free groceries and a refund but I am not paying. Why should I pay when someone else just gets groceries for FREE

Purchased chicken thigh fillets and chicken drumsticks at your Wendouree Village store 21/10/2021 from the deli. Was preparing a meal and noticed a bad smell coming from the fridge.Opened both packages and the chicken was off.Have never had any problems with Woolworths chicken before. I do not have my receipt as I threw it away after checking it.Seeking a refund.

Subject: Dreryck store manager capalaba Central

Hello just to let you know you have big problems at the capalaba Central shop. Staff not wearing masks. Parking problems include the mangers. Trolleys everywhere jsut a few problems. Tell the store manager and he get upset with me.

I have photos and cctv if you need it
Im the owner of capalaba fresh meat and poultry capalaba

. Never got the Nespresso coffee machine as promised, when I completed Woolworths survey I paid falinas-home.com [protected] DNK on 1st September paid $2.81 as payment for the coffee machine as stated by the ad' . Again on the 6 September they took $39.52 from my account and again on the 4 October $39.52 from my account. When I contacted Falinas Home They claimed they knew nothing about the coffee machine and would not refund the money they took out of my account without my authorisation. Why the hell are they taking my money? This looks like a scam by Woolworths.

Complaint regarding Coolalinga Woolworth supermarket's customer service over the phone.

Called 20 times, loosing the line every 1 minute on most occasions.

Eventually talked to someone 4 times, requesting transfer to BWS and on the first 3 occasions never got through.

I then requested to talk to a manager and was put on hold. After 10 minutes waiting, hung up and called the shop again; this time a manager answered.

However, the lady kept interrupting me with her comment of my BWS's previous request, which wasn't my reason for talking to her.

My intent was to complain about the poor service provided over the phone, not about the BWS, which she kept bringing back at me and refused to let me explain my situation even though I kept repeating it wasn't why I wanted to talk about.

I was then transferred to an assistant manager who behaved the same way and in frustration I began to yell, repeating over and over again I wished to complain, as one does when the other party isn't listening.

In the end he hung up on me with the invincible excuse of being yelled at, which these days mean that human beings do not (should not ever) feel frustrated, upset or angry in life.

To spend over half an hour and going nowhere is not a way to treat this supermarket's customers.

Having placed a home delivery order last week and on it was a toaster and kettle $25 each, order was delivered, after trying the kettle it turned red hot on the outside, turned it off tried toaster and exact same thing happened. Having4 children from6 to 11 in home, if they had touched the items they would have been burnt, after several attempts at getting something doen about this and nothing was doen would like to get a manager to ring re these dangerous electreical ite, have not got ant satisfaction from any one

Hi I buy my underwear from woolworths jt one.But I'm very disappointed of the quality of the underwear. I just put it on once then there is holes in there and it's not cheap at all.i bought a few panties but all of them the same bad quality. Very disappointed .And then your policy is that when you buy underwear you can't return it.So it very sad that I must spend monies on underwear that tare so quickly.

I have tried to make complaints to the complaint line many times so I decided to write to woolworth's head office as the complaint line does not help people. Well I have had no confirmation on the head office at bella vista that they have received it. I put a tracker on it and it went to the head office a week ago. The staff at woolworths obviously know complaints are not taken seriously aso they can do what they want.

I have noticed that some Woolworths stores are now filming you at self serve registers. This is a breach of privacy. I am filmed whilst doing my shopping. Nowhere does it give me the choice to say NO. It is automatic. Where is this photographic information going? For what purpose is it being collected? and who is viewing it?

I am very concerned as to why the supermarket would feel that they have to film shoppers particularly without their permission. This is a massive breach of the privacy act. This information could end up in the wrong place that could adversely affect someone.

I think that the ACCC should be made aware of this information if it cannot be dealt with. I should be given the choice if I am photographed whilst doing my private shopping. In this case I am given no choice at all. This is not necessary and has nothing to do with the pandemic.

On 04/09/2021 I went to Woolworths Kollonade (Montana) to buy some grocery for my kids breakfast and lunch box, well I went to cashier to pay and apparently the cashiers' system went offline after I swiped my card (R562.95) but I did receive a notification that shows that the transaction did go through, but she insisted that it did not go through, so I asked her to call the manager "Ignatius', the manager said he needs to call Absa just to confirm if the transaction did go through and yes the bank did confirm with him that the transaction did go through but IGNATIUS still refused to give me my goods, he said he is afraid that the transaction might reverse (I had to go home), but he promised to call me on Sunday to confirm with me but he never called, on Monday no phone call still, on Tuesday I tried to call them but their numbers did not go through then I called Woolworths customer care line for assistance and they also failed to go through to them but they said they will send the store email so they can contact me, hours later I then receive a call from Ignatius saying that they can't help me until I give them my bank statement as proof, I went and drew my bank statement and I sent to them via email, he never called me to confirm that he indeed received my statement, ok I called him and he did confirm that he received it, now that he sees that my transaction does reflect on my statement he now tells me that they still have to wait again for 7 working days more before they can help me, he told me the is nothing he can do to assist me he will have to talk to his manager then I asked him to tell his manager to at least give me a call so I can try to explain my situation, up until now am still waiting for the call, it feels like they don't care about their customers, I am so heartbroken and disappointed in their poor customer service, the pain of seeing my kids going to school without having breakfast and their desired lunch boxes it breaks my heart and its very unbearable... MY kids are now starving...
He even told me that after that 7 days he will require another statement and bank statements costs money that I do not have

kind regards
Ouma Mguni
[protected]

Hi there, There was an incident last night at your Braybrook store 8/9/21 .
Announcement was made 8:20 pm over loud speaker, as the store was about to close in five minutes .
At 8:21pm a security guard yelled Hurry up from the top of his lungs as I was approaching end of aisle heading towards register. As I looked over my shoulder another customer was following. We where both shocked at what had just happened. I told the other customer that I would make a complaint to night manager.
Michael the manager took initiative; he got his name from log book and found security guard name was Rinco .
As I explained to manager what had just happened he agreed it wasn't good . I told manager that i would take this matter further . The security guard was leaving as well with his own purchases but to my dismay I looked over the counter and he was gesturing if I wanted some bread so I ignored himz He came over and listened to what I and the manager where discussing about him . After he heard me explaining to Michael the manager that I thought he had a bad attitude, his reply was thank you .
This is very unacceptable behaviour . This security Guard needs retraining…who knows how many times it's happening in your Woolworths stores .
As a local customer not sure if we will continue to shop with Woolworths group . Regards Peter .

Good Day,

Trust you are well.

Kindly advise how a delivery thats dated for 1st September 2021 specifically specifying THIS IS A GIFT not be delivered on the Recipients Birthday?

To Woolworths it may be "No Biggie", coz "hey they will still receive it", thats if your driver doesn't go AWOL again...
But realistically which would feel a little more special, receiving something after your birthday or ON YOUR DAM BIRTHDAY! Or maybe the vaule of the purchase was not in line with Woolworths standards hence the nature of service being rendered... I'm completely livid and very disappointed... This little gift was for my mum who lives alone in a different province so its very disheartening that i was unable to do something even as small has sending flowers in these trying times because Woolworths failed to deliver on agreement.

There are many other establishments that offer this service but I chose woolworths because of its reputable name, sadly they did not deliver on reliability...

I called your call center last night 4 times before i actually got through on the 5th try, the consultant that i spoke to advised that the store (MALL OF AFRICA) issued the goods to the driver late which to my knowledge still means even though its late its still on route. She apparently tried three times while i was kept on hold but was unable to get ahold of the driver... This Mall is a stone strow away from the given address so i cannot understand the delay even traffic doesnt justify not receiving the Order...

This Order was grouped under Food category and also my first online purchase with woolies which leads to me to believe if a customer orders food online there may be possibility that they wont be able to feed their family for that day because Woolies is unable to deliver on the date specified...

Im in complete exasperation with this service... And very very disappointed that My Mum was unable to receive her gift on her Special Day!

I would really appreciate some feedback.. You can contact me on ‪[protected]‬.

ORDER NUMBER O817225281

Kind Regards
Keshia

The above is an email i sent to [protected]@woolworths and i still haven't received any feedback nor has my order been delivered. Neither has the consultant i spoke to last night contacted me with regards to any positive feedback on my order after requesting her to do so which she agreed on.

Such a long time we don't have panic buying after the outbreak of covid 19. Can you review and reactivate the refund policy after suspended for more than a year ! Customers have the right to make a refund.
No refund, than go for exchange. On 28 August 2021 at around 8.45am, I go to Tarneit Central Woolworths to try to exchange a box of light bulb. .. Yes, just 1 box light bulb! ! Not 20 boxes toilet paper nor 20 packs of rice. Unfortunately the shop manager tell me they can only exchange other light bulb to me. Sorry mate, I don't need extra light bulb. Back home and check the policy and there is no such restrictions...Apple must exchange apple is not there. Is this the way that Woolworths make your customers having a hard time in exchange? Is the shop manager have a superime power to override the policy?
Customers need a fair deal in offer and acceptance.

I have visited Woolworths Wadalba every morning at 7am for the past two weeks there has not been any person checking for QR sign ins while I have been signing in people are just walking in not using the QR check in I have also walked past every morning at about 8.45 am and still no person checking for QR Coles across the road has a person there at 6 am checking I will be calling Crime Stoppers and Ray Hadley tomorrow if this is not resolved