WoodSprings Suites
reviews and complaints

Horrable customer service, lack of any accommodation for price, rude and negatively address each situation. -5 stars. Find any place other then this one to stay at. Fair warning!
1st night had to be moved due to no a.c. at 10.30 p.m. then get to room that had 0 pillows, no tub, and no one to contact. Paid yesterday for next 2 night s and today informed there's a 9.50 balance? Wait? What? This place is the absolute worst with zero professional ism. Beware!

to whom it may concern, My Name is Donald J. Reynolds I recently stayed in your Colorado springs location near the airport. During my stay I complained to the front desk about the A/C making a very loud noise causing myself and my wife not being able to sleep while the A/C was running. We could not run the A/C while in the room during one of the hottest temperatures for this area. I was told everyday that the A/C would be replaced while I was at work during the day and when I would get home from work no luck still a loud A/C. I am very disappointed in the service that I received, I paid a little over $500.00 to stay in your hotel from 11July thru 17 July 2019 The A/C was not fixed until the last night of my stay. I am a disabled veteran and very dissatisfied with the amount I paid and for services rendered. The manager refunded $20.00 which I received 14. I went by and ask the manager about it and she said nope that's all you get like it was a joke. I will never stay in any of your properties in the future and will inform Ft Carson of the services that you provide. I hope that we can get this resolved I feel that I should have received more of a refund do to the fact that that the service rendered was not adequate.
I can be reached at [protected].

PS. The desk clerks were not the problem it was the manager. I hope that in the future our veterans and service members will receive much better service at your properties.

Sincerely,
Donald J. Reynolds

I am staying in the bessemer Alabama woodspring suites. I have been here 4 months and reported water in the bathroom ceiling a month ago and nothing was done now there is black mold starting to grow I brought it to there attention again 4 days ago and still nothing done.the elevator inspection is outdated there is never anyone at the front desk and noone is in a hurry to do anything. My room has been cleaned 1 time in 4 months I have done my own cleaning or it would never happen. If nothing is done about mold immediately i will turn it in to the health board.

I Paul Krupit with Cobra equipment stayed at your hotel June 9-22, additionally I stayed May 19-24 there.
During the stay in June I checked into a room on third floor I believe it was rm 329, tv did not work they finally sent maintenance to replace tv after several hours. One of the beds had a hole in mattress I notified front desk and maintenance, additionally I asked the front desk to have my room cleaned no one came for 2 weeks? I checked out of hotel on June 22 and William informed me I would be credited for one night because I paid weekly rate and thus would be credited 1 nights lodging to my visa.
I called back 3 days after I checked out advising William -Gm that I never got credit he said I won't have to check with bank not his issue ? One week later I noticed a charge for 300.00 and 93.15 I callled William and was advised the charges did not come from him?
I immediately notified Wells Fargo visa dept of the fraudulent charges and canceled my card.
I called Willliam again on July 8 th and he advised me again that both charges were not from him? On July 11, I was advised by Wells Fargo visa that William was charging me back 300.00 for a hole in mattresss? And unrelated charges due to checking out early?
I explained to him that the mattress was like that when I checked in and furthermore I advised front desk, nothing was done nor was my room cleaned for 2 weeks?
Let me be very clear I am a retired Gm for Holiday Inn for 24 years . I find this complacent attitude deplorable on Williams part . I demand a credit to my account for 300.00 and 93.15 immediately.
This is a disgrace I will pursue litigation if this is not rectified immediately.
You may reach me at [protected] or e-mail me at [protected]@gmail.com.

By the way I donot smoke cigarettes nor do I have a knife.

Sincerely,
Paul Krupit

Diffently want stay at the Mobile Al hotel ever again. We had a awful experience there. To start the begining of the stay the people at the front desk was rude. The beds were horrible! They needed to have been replaced years ago! The 2 pillows that were on the bed was flat like one of the disposable ones at the hospital. The free internet they claim to have is only for one device. If you want to connect to more than one device its 1.99 per device. I've stayed at a lot of hotels every where and have never heard of anything like this before. They have a sign in the lobby that if you leave something they'll charge you to get it back. You have to take out your own garbage. What the heck am I paying for if I have to do the cleaning to! To top that all off the fire alarm went off about 3:30 in the morning! They lied about the incident and said someone was playing a hoax. Well if so why did it keep going off for about 30 min. I asked for part of our money back and she told another lie. She said that a guys remote wasn't working and kept pulling the alarm. There's know way someone would have had time to go back to there room and then come back to in time to pull the cord as frequent as it was going off! I asked for some of our money back and she rudely told me that I signed a contract saying no refunds at all. I felt like we payed way more money for the quality we got from the motel. Awful!

On Monday, your location in Pelham AL was closed due to water damage and everyone had to leave.

There was no assists provided; no one helped the residence and now today I have spoken with 3 different locations trying to get a letter for my employer. I need something on your letterhead that I can submit.

Please email to me at [protected]@gmail.com
Woodsprings Suites, 101 Bishop Circle, Pelham, AL 35124
817-344-8257briana.[protected]@shelbycountyreporter.com

I stayed at the woodspring suites near fort Benning in Columbus, Georgia. I had a reservation from June 22-30. When I originally checked in I payed for what I thought was my total amount to stay there, $296.03. i was just charged today for an additional $42 and when I called to ask why they told me that's how their computer is set up and they didn't charge me for my full total. I was not informed of this before my stay or while I was checking in and because of this I am now going to be behind on my bills. It is your staff's job to inform us of any additional charges that may occur and you failed to do so, and would like this to be rectified, if possible.

I booked a reservation on 6/14/2019 for a room for 6/27 thru 6/29 2019 at the WoodSpring Suites San Antonio I-35 North. On the day of check-in I received a called from the front desk stating that even though I had a reservation, the hotel did not have any rooms. My family and I were already traveling to the hotel. According to the front desk and the manager I never had a reservation due to electrical problems from the storm the previous week. However, I received a confirmation #8151169793580 and had a conversation with the front desk the day before. I spoke to an associate named Wil, who said we were on schedule for check in. WoodSpring is now blaming Hotels.com for the issue. In any event my family and I did not have a room and the hotel is not taking responsibility. Awful experience.