WoodSprings Suites
reviews and complaints

SUMMARY OF CHARGES
ROOM(S) RATE CHARGES:
1149.00 USD
ROOM CHARGES:
1149.00 USD
TAXES AND FEES:
144.42 USD
TOTAL CHARGES FOR STAY:
1293.42 USD

Paid $50 refundable deposit

Check in Date: 3/27/2019

Check out Date: 4/26/2019

DATE MANAGER ASKED GUEST TO LEAVE SUITE: 4/1/2019

Total stay was for 5 nights ($215.57) - I am owed $1, 077.85 reimbursement!

Hi: 
Last week I stayed in unit #215. My visit there end d shortly when I was asked to leave after the carbon monoxide detector started alarming after office hours. There was no staff in the office and after 20-30 min of alarm sounding I carefully removed 3 screws with a Philips screwdriver and then disconnected 1 wire to stop the sound. 
The next morning I was asked to leave and told it was due to alarm sounding off and that it was a concern for safety of floor as disengaging my alarm somehow made the neighboring units alarms disengage as well. 
I would like a refund for my prepaid and unused days. PHX PD inspected the unit as I packed my belongings that morning and said they will write a statement on my behalf regarding condition of unit - it was left clean and without damages - to send to upper management and my CC providers. 
Please advise as to what your company plans to refund to my credit card? 
Also, there was a power hand tool in it's case which was left behind...it was under the dining table in it's plastic housing case. What is a good time to pick this up? 
I appreciate your time timely response. 
Thank you. 

From

Hi: 
It's been over 24 hours with no response? What is your typical time frame for responding to complaints and concerns? I'll be there sometime today to pick up the belongings left in suite. Is there a manager on site today? 
I appreciate your prompt response 
Thank you.

From

Hi:
Following up again. Still haven't received a response. Please have a manager contact me ASAP. 
Thank you. 

From

We do not provide refunds to guests that violate our terms and conditions. Disabling the smoke detector is an automatic eviction with out refund.
 
Thank you,
Guest Services
 
Woodspring Suites Phoenix I-17 North #121151
Operated by Nationwide Hotel Management, LLC
8808 Black Canyon Highway
Phoenix, AZ 85051
602-242-6564 Office
602-242-6563 Fax

From

Unfortunately, that response does not suffice. There was NO reason for the smoke alarm to go off (1 lit candle on dining table no where near alarm). The alarm sounded for 20-30 minutes. The entire building could hear the alarm. I walked downstairs and your office was closed. I disabled the alarm by carefully removing 3 screws with a Phillips screwdriver and detaching one wire. No damage was done to smoke alarm. No damage was done to suite.
Are you saying your company plans to keep my 30 nights prepaid  payment because your alarm in faulty and your "24 hour on-site staff" was in fact NOT on site?
Please provide me with contact information for GM/Regional Manager of your property as well as your corporate offices grievance department. 
Also, please respond regarding how I can pick up the power hand tool & additional personal items that were left in the suite? 
I appreciate your prompt response.
Thank you. 
Ashley Thompson

From

Cindy at the front desk was very rude and hang up on me when I was asking for a charge on my credit card. I will never stay there again, we were a baseball team with 12 rooms, they said my shower curtain was stain and that was not the case, my son is 13 and we stay in hotel twice a month due travel baseball tournouments and never had any issues. Cindy had the wrong name and phone number aparently.

A la 12 de la noche toco la policiaca la puerta de mi avitacion para desalojar a mi hermano del hotel porque el guardia de seguridad llamo a la policia porque estaba tomándose una cerveza afuera del hotel tocaron la puerta de mi cuarto y despertaron a mi hija de un año sin razón y lo sacaron del hotel sin poder cojer su pertenencia y riéndose del los trabajadores del hotel porque no hablaba inglés y lo habían sacado le pedí que chequiaran las cámaras porque el de seguridad estaba diciendo mentiras y la representante del hotel no lo hizo era mejor sacarlo usaron métodos racistas y espulgaron del hotel a una personas sin justificación mi hija se ha pasado toda la noche llorando asustada un guardia de seguridad que está pendiente a si se toman una cerveza afuera y hace dos noches nos tocaron todas las herramientas del camión y nadie vio nada en un lugar donde huele el olor a mariguana bien feo y no pasa nada pero lo hacen persona que hablan su mismo idioma y se pueden defender creo que la directiva del hotel usó métodos bien feo donde está la democracia en ves de llamar a la policia devén de llamar a los fumigadores que las cucarachas te caminan por arriba de la cama y envés de ponerse contento porque sacaron a un latino del hotel devén ponerse triste porque perdieron a un cliente que porcierto los WoodSpring el 60 por ciento de los que los rentamos somos latinos que trabajamos por todos los EEUU muchas gracias

They told me after we stayed in the room for the first night that they were going to put the new AC in the next day because they had it with them at the hotel. we waited until dating my five and a half until I could not handle it anymore to ask them where they see was and then they called the maintenance man and put it in that night the next day I asked him if I could have a comp or some money back for the AC been in the whole time and that's not been able to enjoy it and it was so hot in there I could not breathetell the manager gave me a free next day for the inconvenience and then the day I was supposed to have a free night when I came back to the room shoes said that the police was on the way and that I needed to get out and by the time I have my stuff back as fast as I could the police is waiting downstairs now I have done nothing wrong at this point. I told her I didn't feel like control center anyways because she had been kind of rude to me that morning shecup called up to the room and cussed me out on the phone sent her daughter up to the room and work there and started another confrontation and all I was trying to tell her was I'm getting my stuff out I have already called my lawyer and everything else I need to hear back from y'all and so y'all can please straighten this out for me because this was the worst most horrible stay of my life my property was stolen from the room and when I got back to the room. They said the police was called so when they I left and it got in my room and someone stole my money and other things from the room then the police were on the way but I need somebody to call me back this is very serious and very real it's all on videotape in the office what they did had $150 cash deposit coming back she told me because I didn't clean the room before I left she took 50 my past deposit right there on the spot only gave me a hundred I need somebody to call me thank you very much [protected] 4

Date of incident 3/05/2019

Coming into the building there is some water drainage which froze on the sidewalk and I slipped in it and fell. I reported it to an employee but she blew me off. The staff should know that water drains onto the side walk by the entrance and put salt down to prevent anyone from getting hurt. This was completely negligent on their part.

My shoulder is hurting now from the fall not sure how I will feel tomorrow.

I took a picture of the area 2 hours after I fell so you can see some of the ice is now melting.

I have been a guest of the Wood Springs suites in Round Rock, Texas from 2/27/2019 and I check out 3/8/2019

My name is Jennifer Chickering
[protected]
j.[protected]@yahoo.com

Hello yes um. Well lets start by the first day we was here thepeople above. Kicked and screamed on floor and dragged a. Chair across the floor. Do u no what the hotel did. Not a damn thibg. The only thing. Was told tostop now when I was adked. If I wanted to move they were going to move me to the same floor they were and well then like sum doors down. Then well my gmail got hacked and my bank accoubt info aswell and I had over 43, 000 emp coins taken out now and as well they said they going to log the ip coming and logging.in but. U. No what the hotel did about it. Well lets just say nit a damn thing. Then how the hell. Arr they. Going to tell me to call the internet. That its there fault. Um. No its urr fault. The hotel because well there letting them stay here. And wrll. Let them hacking into peope. Accounts. Like. Its not there problem. And it makes no since y the hell. I have to. Deal with this issue the whole 2 weeks. Iam here when I asked them. The first time hell the first day. I was here. To get them to stop. But. Honestly. My room was broken. Into. As well I know. For a fact because the pc I just bought never takeing our the box right. Well tell me y. I had. Apps on it. And was locked the freak out of it. And. And remind u it was just bought. Neber took out of box but. Couldnt even set it up for the furst time cause ut was locked up. Og wait did I say it was just bought. Ok. So. Then. Again like I sayed. All my accounts were hacked into and my bank and gmail. Aswell. But. What they. Do. Not a damn. Thing. So. Yeah. Can yall please get a handle on this. Theifing [censored] getto hotel. To were. They cant steal or. Ruin anyone elses. Lives. Please. Holy. Crap. Get a hold of. Tall management and. Just shut this. Hotel. Down. Cause this. Is. Fraudeualant. Like. A. Well ill stop there but yes. Everyone. Here deserves. To be. Well. Rutin checked and. Well lookeing into. The staff was nice about tge fact of all this and that not. What. I needed I needed someon to kick them off internet and. Freaking. Um well. Not to stomp all hours of the night like kids. And well um. Well treated like they treat oeople. With no dang. Respect. But the. Management was. Up to speed and respectfull let me make that clear. But. No. Didnot resolve the issue. I habe. Actually heard of people. Getting kicked out for acting like that and well these people deserve to. Get kicked out and never being able to. Get a room at yalls hotel peopl should have much more respect for people then this.

I stayed at the Hilliard Ohio location and it was a nightmare since I walked in the door! This is the dirtiest, grossest place I have ever been in! I first booked through Hotels.com thinking this was cheapest rate and then after a week, I was told by Tim, the manager that if I paid in cash I would get a discount but it had to be cash. I explained that I came to town to help out elderly parents and they were helping me pay but with credit card. Tim then told me I couldn't use mother's credit card, so I had no choice but to use Hotels.com again. Then a different employee, Jess told my fiance that we could have the discounted rate us I g credit card and excepted it, this was 2 weeks later, so I paid $360.00 that included a free night with Hotels.com and could have been paying $291 a week the whole time. When I confronted Tim the manager about this, he denied he ever told me that! I believe someone owes me some money! The last week I stayed there, I tried to pay with credit card over4 times and was told every time machine wE broke, They needed cash. I told them not everyone uses cash like that and this place constantly wants paid with cash, I am sure to avoid taxes or cook the books! My whole stay which I was there for a month, the carpet was swept once because I swept it, you had to beg for towels and sheets and I asked for my room to be cleaned a dozen times and they say they're coming but never show up. The halls are filthy with people sitting trash outside of there rooms, the elevator does not work properly probably because there's unattended small children playing on it all day. There is domestic violence fights going on in every side of the room I had, I would complain without no results. I have lived in Hilliard half my life and it's a great town but this place has the worst people in it and running it! This place even told me they couldn't run credit cards because it was double charging and I said run it anyway and had no problem, They want cash, cash, cash, now tell me why that would be? Not hard to figure out! I plan on contacting Hotels.com as well as BBB. Don't stay here, it's the cheapest place in town but I know why now! I have all credit card receipts as well as cash receipts, was lied to daily about one situation or another and believe me I am far from done with complaints on this place. The health department needs called as well, not to mention the daily overdoses occurring! If you value your health, money and respect, stay away from this dump!

You make a reservation and make it for a week and pay a weekly rate. Then you have to check out because of an emergency and they tell me I can't get a refund. I ask why? And they tell me that I got a discounted rate for a weekly stay and the corporate policy is no refunds. I told the clerk that first, charge me the regular rate for the one night and give me a refund for the rest. Secondly, that is an illegal practice by law. She continues to tell me that there is nothing that she can do. I then ask for the manager, and get told that he was not there and to call him on Monday. So I call Monday and after arguing for about an hour, he agrees to give me my refund. He said would process right then and there, That was December 21, 2018. It's now January 21, 2019...just about a month to the day. I have called every week at least 3 to 4 times per week. I have spoken to the manager a total of 2 times since initial contact. The answer I got at first was that he was out for the holidays until January 2, 2019. Then after that, it was he is not in, and I leave a message, however no return calls ever happen. I have filed several complaints and am now resorting to disputing the entire charge on my credit card.

I DO NOT RECOMMEND THIS PLACE OR ANY OF THEIR FACILITIES.

I have had a horrible experience with my stay here at one of the Lubbock locations. I am very upset with the way I have been treated. I am upset with the management here who are kicking me and my husband out after someone stole our things and they said that an invitation to extend stay was offered and we accepted and now they are kicking us out. I will never recommend this place to anyone and I will make sure that everyone knows this is a horrible place to stay and how they don't take responsibility for anything that is done in there hotel. The only action that they take is taking our money and kicking us out.