WoodSprings Suites
reviews and complaints

I originally ordered and asked for smoking. I was told no problem. From 3pm to 4:45 I was placed in 4 separate rooms due to unclean, occupied or wrong type assigned. She apologized and was embarrassed but offered nothing. I NEVER GOT A SMOKING ROOM. So I lost 2 hrs and never got what I was told.

2 of these reassignments could have been avoided if someone took the time to look prior to me toting all my stuff everywhere getting reassigned! So aggravating really. I would like a partial refund due to what I received not being as described or delivered. I also paid extra for the night which I am sure should offset the cost of the extra Cleaning staff Clearly needed.

It took the desk clerk 10 minutes to come to the front desk although we called 500 as soon as we arrived. The girl acted like she didn't hear us and she was in the back the entire time. However we heard the door slam from her coming outside a few minutes prior. She couldn't get the computer to work to check us in. After calling someone she was finally able to get us checked in. Our room smelled absolutely awful and the lights did not work in our bathroom. We went back to the front desk where there was another woman with the initial woman. The other woman was very rude.We asked for another room and was advised there are no rooms available. She acted rude when we asked for our money back. We never complain and very easy to please. Worst experience!

I attempted to check in on 8/9/19 but no was at the front desk for Atleast 10 minutes of better with no visible sign saying they would be right back or call another person staying there had to tell us to pick up phone and call 500 or he could text her . Once checked in to room 222 that was another issue the tub had a doughnut size hole in the tub and there were no linens on the bed or towels or wash cloths so I requested a refund or to be moved which I was to 220 which was better but after a late evening out with my kids the door key would not work to the front door or our room so after another 15 minute wait with other guess someone shows up and explains the door has been acting funny all day ! I thought this was going to be a much better experience for me and my kids on a weekend get away especially for 330 hard earned dollars but between the smell of weed the, issues with the room and the keys not working ! I don't think I'll try or recommend a Woodspring Suites . Maybe extended stays are not for me

So we checked in on july 6, 2019. Our room smell like a joint so did the floor. Dirty thru cleaning crew was in there day before. Told them we could not stay there so they move us to a different floor. Floor didnt smell like a joint but cigarettes and was still dirty but we pull all the sheets off and used our own and was told we could move to the 1st floor the following day. We moved again and the room was still dirty cockroaches and burns on the tub and smelled like wet dog and smoke. But we had no were else to go. Was told they would send the cleaning crew for a deep clean in a few days and were sorry it was so bad. Also marks and paint of the walls carpet torn hole in the screen windown broken blinds. After 3 days my wife was sick of the smell we got a vacuum cause the front desk said we couldn't use theirs. And started to GI the room. Just for my wife who was taking the sheets off the bed to be stuck by a needle. And we didnt have cable for a week. Everytime it rains we lose caleb and internet. I talk to gm and was told by him he take care of us and the issues just to find out 3 weeks later he is fired and he never told anyone about cover my bill do to the needle. And now after a week of trying to talk to the RM and corp a round around. They have also up charge our rrom price and didnt give me the discount I was told I get. Worse experience in my life and I lived in Afghan and Iraq multiple times.

The room was filthy. Never cleaned. Left over pet hair on the floor. The shower was broken and the bathroom had water damage to the point you could smell it do we had to keep that door shut. The tv didn't connect with the controller and it took days to get it resolved. We paid almost 500 dollars from April 25th-May 2nd 2019. We meant to stay for a month but had to leave because of the bad room. I couldn't put clothing or work info in the dresser from left over hair in the drawers. The hallway stunk and the cleaning Crew never did much but spray Lysol. The two pillows were torn and used. Horrible stay. Asked for refund multiple times, wasn't turned down, but they denied I stayed there when I have the bill and the print out! Wish I could get a person who knows what they're doing and can actually assist me instead of hiding from the issue at hand!

This is the second month I stayed her for extended time, I have a service dog, she is no charge, I have staff refuse the onnce a month housekeeping because of the dog. I clean my own room yet pay hotel service prices. I pay in advance for the month, the last two month s I was charged 200.00 on june 258 without my knowledge and still dont know for what your have no services here, its a room only. And now this month on the 30 I was locked out away from my dog and personals again they wanted more money, I called corporate I got no where, she told me they made a mistake and the fees were taken off. But yet I had to pay 138.00 yesterday for my reservation I paid in full on the first of the month, I was told I was good until the first, so far its cost me 338.00 plus what gives with the accounting, someone needs to audit this place, your never paid in full they always have a couple hunderd dollars more for you to pay or forfeit your things. What kind of proffessional business practice is this, the hotel assocaition for licensing is my next move. I am disputeng lots of fraudulant chargew and will now have to find another extended place to stay that does not harrass you day to day for money, they teach the girls behind the desk to be mean and cold, rude to say. What gives. I thought this was america respect and all that. Omg do something.

i am a long term paying rn who stays here for work, i have a service dog. which the manager ia guess he is says he knows nothing about that. i pay in advance which is weird, i ve spent my life traveling and no hotels very welll. i pay month to month. yesterday again i left came home and was ALOCKED OUT OF MY ROOM DOG AND ABELONGING INSIDE. this is discpicable to say the least. i was told i could not have access until fees were paid, i have no fees. you offer nothing here but a roon, one i have to cleave myself, wash my own bedding, buy my own towels. etc etc. ok, so your holding my dog hostage and my things for wht. fees. i dont know she says you just have fees. i find this hotel to be missed managed rude in practice, unproffessional. i dont owe fees. i want this clrd up now. last month 200 extra was taken out my account without my knowledge this is theft, THEFT THE OUTSIDE BEER DRINKING ALL NIGHT LONG SEEMS GHETTO AS WELL, I WANT ACCEESS TO MY ROOM WHICH I PAID FOR TIME AND TIME AGAIN, IWANT MISCH. CHAGRGES REFERSERES THEY ARE NOT MINE, I HAVE A SERVIE DOG IT IT IS ILLEGAL TO CHARGE FOR A SEVICE DOG. I WANT RESPECT. I WANT MY ROOM CLEANED I WANT SOMEONE TO RUN THIS HOTEL IF IT IS A HOTEL CORRECTELY I BLIEVE YOUR MAKING UP FEES TO MAKE EXTRA CASH. I WLL GALL THE GOVERNOR IS NEED BE. I WILL NOT LEAVE THS ROOM UNTIL THIS IS RECRTIFIED. ALL OF IT. I DONT BOTHER ANYONE, EVERY AND IM NOT HAVE MY DOG HELD HOSTAGE. OR BE TOLD TO LEAVE, GET OUT. WHO DOES THAT NO ONE I VE EVER SEEN. YOUR RUDE AND CONFRONTATIONAL. I WANT THIS CORRECTED OR YOU CAN PUT ME UP SOMEONE ELSE I AM NOT YOUR HOSTAGE.

Your reservation services have been hacked by a group of individuals from India or Indonesia. They are using a gift card scam under the "customer service " guise of Woodspring Suites. With information they have access via reservations on file. Using eBay gift card of which I was duped out of $500. In an attempt to get understanding about an advertisement from Craig's List for one price and a from desk of another. I made reservations for two (2) months with the information from the Craig's List advertisement ( information give to me via front desk clerk). I did not notice the oddity until three weeks into the first month when the front desk manager informed me I owed. In his own words he did not charge me enough. That statement by the front desk manager caused to take a closer look to my reservation and the first months bill.
Due to immense frustration at the moment I will leave my contact information with the hope that someone in your office will find this issue disturbing and would like further details.
[protected]@gmail.com
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In the event I am unable to answer please leave contact information I will return your call expeditiously.
Thank you