The complaint has been investigated and
resolved to the customer's satisfactionResolved Woodman's Food Market — Worst customer service
resolved to the customer's satisfaction
I was shopping for dog food in my local Woodman's market (in Beloit, WI) when I noticed a brand of "natural" dog food I had not seen before. The brand is called Nature's Menu Oven Baked Dog Food with Chicken, Whitefish, and Sweet Potatoes by Evolve.
When I looked at the label, however, I learned that it contained onions, an ingredient that both our veterinarian and the American Society for the Prevention of Cruelty to Animals (ASPCA) website refer to as potentially toxic to dogs. (see Animal Poison Control:aspca.org)
I thought that the corporate staff at Woodman's would want to know about this brand and at least look into the matter with veterinarians, but the person in charge of pet food at the Beloit store was very defensive when I tried to talk with him.
I didn't expect Woodman's to take my word about onions and dogs, but I did expect them to care enough about customers and their pets to check out my concerns.
There are still bags of this dog food on the shelves.