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1.8 46 Reviews

Wondershare Technology Co. Complaints Summary

2 Resolved
36 Unresolved
Our verdict: If considering services from Wondershare Technology Co. with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wondershare Technology Co. reviews & complaints 46

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2:33 pm EDT

Wondershare Technology Co. Lifetime Account Fraud

For reasonable people, a Lifetime Account means you buy it once.

I bought a Lifetime Account when Wondershare UniConverter was version 12.

Mac OS 12.3 was released (which removed python 2.7) and now the software is incompatible and crashes at startup.

After installing version 13 (which they claim is MacOS 12.3 compatible) they're asking me to purchase a second "Lifetime Account". I informed them that I already purchased a "Lifetime Account" and they said "Oh, you purchased a version 12 Lifetime Account, you need a version 13 Lifetime Account for the new version."

That's not what a Lifetime Account means - the whole point of buying a lifetime account is that it's supposed to include future updates to the software. You don't get to arbitrarily change a version number and invalidate the lifetime accounts that were already purchased.

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6:43 am EST

Wondershare Technology Co. Dr.Fone

I bought the product online and after 1 hour realized this product does not work for me.

They are refusing my refund asking me all sorts of questions screen shots and so on which I do not have and all I want is my refund

I explained that I want my money back and cancelled the purchased and asked for a refund within approximately 1 hour

There are not refunding

Desired outcome: getting my mmoney back

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Cherin Swapna
, US
Sep 26, 2022 5:38 pm EDT

I bought the product online and after 1 hour realized this product does not work for me.

They are refusing my refund asking me all sorts of questions screen shots and so on which I do not have and all I want is my refund

I explained that I want my money back and cancelled the purchased and asked for a refund within approximately 1 hour

There are not refunding

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3:38 am EST

Wondershare Technology Co. Debiting my account without any subscription to your services or product

I am complaining about deduction of money from my bank account, though i never paid or allow payment for any of your product or service

Am Lucas Ngapu from tanzania, i never subscribe to any of your paid service or product, i recently observed anonymous transcation from my bank account to your conpany debiting me for purchasing wondershare which is quite wrong.
I never did such a thing please review and unsubscribe me from any of ur service or product

I ask my fund to be credited back to my account

Thank you

Desired outcome: Cancel any transaction and subscription if any and return my fund

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5:02 am EST
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Wondershare Technology Co. wasting time to finish Refund period

Hello, I bought a software from wondershare and that software I bought states 7-days money back guarantee. The software I bought states that the error code 4013 iPhone would be fixed but it did not fix my phone. I emailed them 20hr ago to receive my money back since their software didn't fix the error code 4013. They just replied back to me 2 hours ago stating I have to do some troubleshooting. I emailed them back saying that their software page states there is 7- days refund guarantee so i wanted my refund again. Clearly they are trying not to refund the money and go over the 7 days with emailing back and forth so they can screw me over. I would like full refund ($15.36) to get back to my paypal account for the further use. I will attaching ss from their page which states the 7-days refund guarantee as well as fixing error code 4013 with their software page.
They keep trying to troubleshoot different ways to go over 7 days refund policy so they dont have to pay me back. Now they want to remote connect my computer which i refused for privacy and security concerns since they are in China.
Thank you.

Desired outcome: FULL REFUND

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JD1JD1JD
Notforyoutooknow, AU
May 28, 2022 3:20 am EDT
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Wow, they just did the same thing with me. Spoke to numerous people over an few days. Asked for a refund at day 5 as I was completely dissatisfied with the support so had thus lost any confidence going forward, but have been declined & am now looking to other avenues. The fact that the tech support seems to be Chinese is no help. There are only so many insincere apologies one can listen to.

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10:10 am EDT
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Wondershare Technology Co. DrPhone

Last 9th August 2021 I purchase a license for Wondershare DrPhone, Order # AD210809354675419699 .
I noticed that it would not work as advertised, and I asked immediately for a refund, which has been accepted, would be credited back to the same method of payment, and could take 7-15 days.
After that period, I've got no refund and I've sent them an e-mail. They promised to check if there was a problem and asked for a new delay. After several e-mails, promises and delays, last 22nd September 2021 they finally told me that the refund could not be paid, because the method of payment was MB.

I must admit that I always had an answer to my e-mails, and I had been given alternatives like Paypal (which I do not use) or bank transfer, but I would have to pay a fee. The operators were generally nice, but I had enough and didn't know if this would work or not.

So I complain because:
1. They took more than a month to give me an explanation, but not the refund.
2. They offer a method of payment that seems to be one-way. They should state this limitation or not to offer it.
3. The product did not work as expected, besides you must log in every time you want to use it. Three years ago I purchased the Wondershare AllMyTube, it seldom work and crash many times. So the products are bad.

If you still want to take the risk and buy something from them, take the above into account, and search before this and other similar sites.

Regards.

Desired outcome: Just to inform users.

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1:41 am EDT
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Wondershare Technology Co. PDF editor

I downloaded the free trial of thieir PDF editor on 9/21/21. What was advertised is NOT what I got, and it wasn't free:
1- Functionality limited: Advertised as a PDF editing app, but could not fill in or edit PDF forms (how can you try out software if you don't have access to the common functions?)
2- It created watermarks on every PDF I already had on my machine or downloaded and opened with Wondershare, and discovered later they cannot be removed without paying them $80, rendering them useless, even after uninstalling the software.
3- Even after uninstalling on 9/22/2021, they are tracking my use and have access to and interfere with all documents I downloaded and opened during the "free trial" including forms I own and legal forms containing personal information, because when I right click on the watermark to choose an action (as in delete or edit) a web page for Wondershare opens immediately demanding payment even though I ended the relationship before the "free trial" ended.
This is false advertising, violation of privacy, and extortion... requiring an $80 payment to get the documents you own restored to a useful state during a dysfunctional "free trial" then remaining on your device after you uninstall it like a spyware virus you can't get rid of?

I now have to replace and rewrite every PDF, and pay someone to get their invasive software off of my device.

There is nothing wonderful about "Wondershare". If they hoped to trap me into paying them, it didn't work, and furthermore they've lost customers by beginning what might have turned into a long term relationship by trying to manipulate a sale through misrepresentation and force.

Desired outcome: An actual fox to get rid of every aspect of thier software that "uninstalling" does not address.

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11:03 am EDT

Wondershare Technology Co. Unauthorized debit

I want to complaint regarding unauthorized debit of wondershare. I don't have any subscription in this application. Can I refund the 2months deduction to my Gcash account.

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3:27 pm EDT

Wondershare Technology Co. Free period for GPS modification

After downloading, registering and A LOT of screen wanting me to download piles of applications I didn't ask for, the wondershare software, which I was NEVER allowed to run even once, says that I have exceeded the number of connections...

Now I don't even know what the site has installed in my computer... but this gives me good reasons to fear the worst and illegal intrusion in my computer!

Desired outcome: Clear instructions to completely clean my computer from ANY wondershare software

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9:00 pm EDT

Wondershare Technology Co. Scam of unauthorized charge to visa card

On June 11 2021, my visa card was suddenly deducted two times with 59.88 USD + 39.99 USD = 99.87 USD by Wondershare Hongkong without any prior notification.
This company is a really big scam. People who use visa/master card please be aware. This company will stole money from your bank account any time.
I will contact their customer support on Monday to ask for the refund.

Desired outcome: Get back my scammed money 99.87 USD

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11:29 am EDT
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Wondershare Technology Co. WonderShare PDFelement for Windows

I have tried to get in touch with this company for a refund. I tried out the product after paying for 2 seats for a year. I do not like how the PDF editor works. It sends my editing all over the page. I can't edit my PDF files without the words moving others words on the document as well as moving my margins. I have gotten in touch with one company and they said to go to another website to get a refund. I have tried to get in touch with the second website and I haven't heard anything back! I have deactivate the account the same day! I am not pleased with this PDF editor. I ordered it because I have read about it being #1 to download and use. I don't know where else to go to get my refund! I was being sent all over the places to try and get this handle. No one seems to have my information about this nor would anyone answer me back!

Desired outcome: Refund full amount

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12:19 pm EST

Wondershare Technology Co. gun cleaning kits

Date
Monday, April 27, 2020

Amount of this Debit Card
$58.75

How this will appear on your statement
WONDERSHARE HONG KONG HKG HKG

My husband Jason Cosand purchased 2 gun cleaning kits from you and has never received the items! Either refund or send the items immediately! We do not have the order number because he got angry and deleted it accidentally. This is beyond ridiculous and needs to be resolved immediately. I was told that it was on back order, but never heard anything back! Poor business practices!

Desired outcome: refund or send items

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1:28 pm EDT

Wondershare Technology Co. My filmora app is not responding

I usually edits my all youtube videos with the filmora go app, but it suddenly stops responding all the time. When I edit and export my videos to the gallery and upload it to youtube it get stopped at a particular place and my all video gets ruined, I either installed and uninstalled it several times, or updated it many times but that also failed.
So, I really want to get my filmora go constructed as soon as possible. Because all of my videos are hanged up.

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9:00 am EDT

Wondershare Technology Co. wondershare

I tried their product 3 years ago which was a waste of time and money. I then cancelled the subscription right away but still being charge every year. There are no ways of contacting them by phone. There are no phone numbers and they wont reply emails. PLEASE STAY AWAY FROM THESE PEOPLE. I will continue to fight until they get prosecuted or at least shut down. Unfortunately I did not research their reviews before I started to use their service.
Below are the dates that I cancelled the subscription but still being till today:
B3YJ37135R6743422G [protected]@yahoo.com Wondershare UniConverter 2019.08.26 Cancel auto renew

B3TC5331930504214K [protected]@yahoo.com Wondershare UniConverter 2018.08.26 Cancel auto renew

B07T14016VS824125X [protected]@yahoo.com Wondershare UniConverter 2017.08.26 Cancel auto renew

B3GS59975JM033992V [protected]@yahoo.com dr.fone toolkit - iOS Full Suite 2017.08.20 Cancel auto renew.

Shenzhen, China
10th floor, 5D, Shenzhen Software Industrial Base, Haitian 2nd Rd, Nanshan District, Shenzhen, Guangdong, P.R.China 518057

Vancouver, Canada
200-4445 Lougheed Hwy,
Burnaby, BC Canada
V5C 0E4

Tokyo, Japan
1003 LE PREMIER Akihabara Bldg. 73 Kandaneribei-cho, Chiyoda-ku, Tokyo, JAPAN 101-0022

Help & Support Call us: +1-60-4343-8521 (Mon - Fri 6pm to 11am PT) International phone rates may be charged by your service provider Visit Support Page

General Contact Headquarters: +86-755-8666-5000 (Mon - Fri 9am to 6pm (GMT+8)) International phone rates may be charged by your service provider

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JD1JD1JD
Notforyoutooknow, AU
May 28, 2022 3:25 am EDT
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May you well succeed brother, they are just another disgusting corporation operating in constant fraud/deception, and like all of the same (which is much of the corporate business world lmfao) need to be shut down.

We the consumers are treated like absolute dirt in this society and the greater populace needs to wake up & support the likes of us in getting justice for these grubby practices.

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12:30 am EDT

Wondershare Technology Co. wondershare software

I purchased software to recover some pictures I accidentally deleted off my usb. The software didn't work so I contacted them for a refund, instead I was emailed a link (that still didn't work), refused to refund me. They don't care about the customer. Scammers. Crystal was the only one that ever replied to my emails and she had a bad attitude. Thieves.

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3:20 pm EST

Wondershare Technology Co. wondershare video converter ultimate

On Feb. 15, 2019 I downloaded a 'trial' version of Wondershare Video Converter Ultimate and tried it on my Mac computer. It performed very well. So I purchased the program online for $42.75 ($39.95+$2.80 tax). I failed to perform. I tried several times with different videos and got the same message: file failed to load. I looked for assistance on their web page and was unable to contact the company or find information to resolve the issue. I've tried searching for an email address to no avail. They offer an international telephone number but our landline charges a considerable fee for the call. I need the program, and as I said, it worked flawlessly as a demo. If I can't resolve the problem I'll need a refund.

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7:48 pm EDT

Wondershare Technology Co. filmora

Bought the app, didn't receive the activation key but they took the money from my account. Emailed them, waited for 2 weeks and didn't get a response. Emailed them again to request for a refund as I can't use the app. But as expected, no response were given. For these both times where I emailed them, I did not even get an automated response of acknowledgement. Also after I bought the product, the receipt they sent me was all stated as ‘undefined' for things like ‘product id' and ‘product name'. But my money is definitely gone.

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2:50 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wondershare Technology Co. data recovery / photo recovery - fraud

After placing my order for data recovery, suddenly after the confirmation there was this little add 'customer of this product also bought..' And there was the opportunity of buying 'photo recovery' for €23 after spending almost €90 for data recovery, but unfortunately there is no way buying photo recovery straight away on the German website! I feeling totally cheated! And after trying data recovery in test-mode and getting displayed some data that I would like to recover - that is only possible after paying for the registration, but after paying it, doest't work! And then the support website on support.wondershare.de (German) doest't work either! For my questions I am getting just 404s!

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Resolved

Wondershare refund me the whole money after sending them my issue for several times...

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2:56 pm EDT

Wondershare Technology Co. MobileGo

I could not get mobliego application to work. support page was unavailable. please provide a refund.

See details below:

From wondershare: order ref#b1pe7199714229304p - your registration information of wondershare mobilego
=

Hello don moore,

You sent a payment of $29.95 usd to wondershare technology co., ltd
([protected]@wondershare.com)

Reply| deletejunk|
Thanks for contacting wondershare support.
Wm
Wondershare mailer
=
Reply|
Sat 4/29, 6:33 pm
You
Inbox
Thank you for reaching out to our support team. to best facilitate your request, we would to recommend that you contact the team directly through our support center at http://support.wondershare.com as that will get you help quicker. you will have access to quick help faq's and tips, as well as the ability to send a direct message to our support team, who will be able to assist you directly through e-mail.

Once you visit the support center, there will be up to 3 quick questions that you can answer for us, which will allow us to get you directed to the right place. this will be taken care of through the quick help, or to allow you to submit a request to our support team so that they can get your software working properly for you. our goal is to ensure that you have a pleasant experience with your programs, and that we can facilitate your needs through our team and online help.

Once again, please visit http://support.wondershare.com

For japanese customers, please visit http://www.wondershare.jp.support.html

We look forward to hearing from you and will do all we can to get you taken care of.

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5:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wondershare Technology Co. - Fraud

Wondershare is a Chinese company and as we all know most Chinese companies are scammers and Wondershare here is not an exception. I've purchased their software and it did not work. Customer service was absolutely useless, all their advice did not help, and when I asked them to refund my money they said they were not able to do that. It was really hard to...

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9:41 pm EDT
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Wondershare Technology Co. - Unauthorized debit charge

I was so surprised to see a $21.65 charge on my debit card. The bank said that it is an auto renewal charge from Wondershare. They also said that its a recurring debit charge from that company. The bank connected to Wondershare and their customer service cannot even locate my email address and my name in their database. What the heck! Submitted a fraud claim to the bank and requested them to chargeback Wondershare.

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Wondershare Technology Co. Customer Reviews Overview

Wondershare Technology Co. offers a suite of software tools designed for creative and utility purposes. Their product lineup includes video editing software, data recovery tools, and PDF utilities. Users can access solutions for creating and editing digital content, as well as software for recovering lost files and managing documents. Wondershare aims to cater to individuals and businesses seeking efficient and user-friendly applications for their digital needs. The company provides these services through a downloadable software model, with customer support options available for users requiring assistance.

Wondershare Technology Co. In-depth Review

In summary, Wondershare Technology Co. is a company that provides a variety of software solutions designed for creative and utility purposes. Their products are generally well-received for their user-friendly interfaces and robust functionality. Pricing can vary, but there are options for different budgets. Customer support and learning resources are helpful, and the company maintains a focus on security and privacy. Wondershare is competitive within the industry and offers software that is accessible globally.

Overview of Wondershare Technology Co.

Wondershare Technology Co. is known for creating software that helps with video editing, data recovery, and more. They have reputation for innovation and quality in digital software field.

Range of Products and Services

Wondershare offers wide range of products including Filmora for video editing, Recoverit for data recovery, and PDFelement for PDF management. They also provide mobile solutions like dr.fone for smartphone users.

User Interface and Accessibility

Their software typically features clean, intuitive user interfaces making them accessible even for beginners. Navigation is straightforward, which enhances user experience.

Functionality and Performance

Wondershare's products are known for their strong performance. For example, Filmora offers extensive video editing tools without compromising on speed or efficiency.

Compatibility with Different Devices and Operating Systems

Most Wondershare software is compatible with both Windows and Mac operating systems, and some products are available for Android and iOS devices too.

Pricing and Value for Money

Wondershare products come in different pricing tiers, including free trials. While some may find the cost higher than expected, the functionality provided often justifies the price.

Customer Support and Resources

They offer customer support through various channels, including email and live chat. There are also extensive online resources like FAQs and community forums.

Security and Privacy Features

Wondershare takes security seriously, offering features like data encryption and secure data recovery processes to protect user privacy.

User Reviews and Community Feedback

User reviews for Wondershare products are generally positive, with particular praise for ease of use and customer service responsiveness.

Tutorials and Learning Materials

There are many tutorials and learning materials available on their website and YouTube channel, helping users to get the most out of their software.

Software Updates and New Feature Releases

Wondershare regularly updates its software, often adding new features and improving existing ones to enhance user experience.

Licensing and Subscription Options

They offer various licensing options, including one-time purchases and subscription models, catering to different user needs.

Multilingual Support and Global Accessibility

Wondershare provides multilingual support for its global user base, making their software accessible to a wider audience.

Company Reputation and Industry Standing

The company has a good reputation in the industry, known for reliable and innovative software solutions.

Comparison with Competing Software Solutions

When compared to competitors, Wondershare stands out for its user-friendly design and comprehensive features, although it may be more expensive than some alternatives.

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Ensure to follow these steps to effectively file a complaint against Wondershare Technology Co. on www.wondershare.com.

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Contact Wondershare Technology Co. customer service

Phone numbers

+86 755 8666 5000 +1 604-291-9834 More phone numbers

Website

www.wondershare.com

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