Woman Within
reviews and complaints

I ordered a camisole from this company thru Amazon on 6/12/21. The item was out of stock, so I had to wait awhile on it. It was supposed to have been delivered by July 26th. I didn't get it, and I didn't get it. I was told by EVEHK that the post office was having trouble delivering it. I called Amazon and all they did was provide a phone number for the post office. Which, of course, I could never get thru on!

I contacted both the seller and Amazon again in AUGUST. Nothing got done. But my BF was looking at the order and realized that the item had been sent to PA. I don't live in PA! I live in a totally different state!

I called Amazon a THIRD time and pointed this out to them. The person I talked to promised to take care of it and asked me not to call again. As if anything would have been done if I hadn't kept on calling.

The item is no longer available, at least from EVEHK. So I waited and wasted all this time for nothing.

Your company is beyond unbelievable. I place on order on 5/5 - and NEVER told that your company is experiencing massive delays - i find out two weeks later via email that there are massive delays. That information should be UP FRONT and CENTER. BEFORE YOU ORDER! - I NEVER would have ordered had I known - then I try to cxl the order - NOPE can't do that b/c you CHOOSE to have a cave man like computer system that is 100% NOT Customer Service driven - your company absolutely DOESNT care about the customer experience. So I wait for all the orders to get here - neglecting to take into consideration any type of time limit on the return - so YOUR COMPANY can take as long as you damn well please AFTER YOU STEAL my money and then you have the NERVE to tell me that you can't waive the return policy - again what kind of cave man computer system do you have - oh right one that only benefits you - not the consumer - I called a few days ago to ask about returning - and the agent said NOTHING about how some of the items are past or getting close to going past the return date - NOTHING! So i wait another week for the last package to arrive and now the next lady tells me that some more might not be returnable b/c it might not get there in time - OMG! Such 100% complete and udder JOKE! - I am mailing back everything - burn it for all I care - I will absolutely NEVER use you again and I will most certainly spread the word about your horrible customer service.
Lynn Finkbeiner - Customer # [protected]

On May 12, 2021 I placed a order for a leather jacket that was on sale for $129.00 I was buying the jacket as a birthday present. When the jacket arrived the jacket didn't fit so I sent it back requesting only a larger size. I called customer service to check on the order and they reordered the item but not at the original sale price but the full price of$279.00. I called again and explained that the jacket was on sale for $129.00 and could they adjust the price they assured me they would. They didn't they reordered the jacket and charged me another $129.00. So I'm being charged $279.00 + the reorder of $129.00. This is what my account reflects I have 2 different charges for the same jacket when all I wanted was 1 jacket at the sale price. I have been a customer of Woman Within for several years and have never experienced this level of incompetence before. I don't want either jacket at any price and was told I would be charged a shipping fee for a mistake they made. Can you help me? Thank you Theresa L Merritt
[protected]@gmail.com

Over the last 6-8 months I have ordered a couple of times from this company. As other reviews have stated, there is a long wait to receive the products you ordered and they are very difficult to reach. Not only this, but someone if you place an order, they separately charge you $14.95 . I finally got someone on the phone and asked what the $14.95 was. They said it is the fee you pay in order to get discounts in the future. WHAT?

I successfully had this fee removed through my bank. Now, I have made a second order (what's wrong with me?) and they again have charged me the $14.95 fee which I will dispute and have removed from my account. These people are not practicing good faith. They are cheaters and scammers, IMO.

Been ordering from this company long time I call ask where my order all they could say give month we can return money really that not good service I order on july 9 told me wait aug 14 and aug 3 now really well lost me as customer time get it stuff be on clearance here order number [protected] my email [protected]@yahoo.com thank you you can take off your mail list for women within

My mother ordered items from Woman Within and was on their mailing list. When she died 6 years ago, I called and wrote asking her to be removed from the mailing list. It didn't happen. When my father died, I moved to Portland Oregon and forwarded my parents mail to my new address. For years now I get catalogs addressed to my mother (Helen McNamara) OR Curent Resident at my address. I have called literally hundreds of times. I have registered with dmachoice.org to stop it. Nothing stops them. I get 2-3 catalogs a week. I am a size 2, I will NEVER order something from this clothing for large women catalog. It has been going on for years. I gear up and make call after call after call for a while then I get sick of it and let it go until I get like 2 or 3 the same day, which pisses me off enough to start calling again. I am beginning to believe it is spiteful on the part of the company. Can I sue them?

In April of this year I placed an order. 5 items for $93.93. I never received the order. I have dealt with this for 3 months. I've called, told I had to wait a month before a refund could be sent. I waited a month and then called again. This time I was told I had to fill out a affidavit that would be sent to me. I filled out the affidavit, sent it by email and also a hard copy. Since then I have made numerous phone calls, spent hours on hold, been told a million different stories and have still been waiting patiently for my refund.
Today I called again. I spent an hour waiting to speak to a supervisor. Two times in the past I waited to speak to a supervisor. Once I was hung up on and once I hung up after waiting an hour. The supervisor Rachel answered the phone already with an attitude. She was so incompetent, telling me different stories during the phone call. She told me I had to wait for a carrier clerk to call me. That they had the wrong number on file and couldn't get in touch with me. I flipped out. This is a out and out lie! She asked me to hold on then came back and told me that I could not receive the refund because I waited over 60 days. I hit the ceiling. I have called more times then I can count, have waited per their instructions, have filled out and sent in affidavits to be told today that I waited too long! What type of game is being played here. Was I purposely delayed? This is not right. I am only asking for what it rightfully mine. I placed an order. Never received the order. Followed each instruction given to me. I would like to receive my refund. It is not my fault that this went over 60 days. I have been a customer for at least 25 years. My frustration and anger have reached a new high. Why would $93.93 be so hard to refund?

I ordered these on May 5...
First the customer service person TOLD me they shipped on May 24...then she CHANGED it to May 20...Since it is July 23...she obviously changed the date to avoid giving a return.
I bought 3 items...the T-shirt is fine. I have worn One of the pair of pants twice and washed them twice. The other pair still has the tag on.

The pair I have worn is terrible. I ordered a 2X and a size 16 would have fit me... besides the fact that the fabric stretches badly. The seams are coming out...the grommets are coming out...The 1 1/4" elestic in the waist has rolled to a 1/2" tube that will not straighten... The garment is terrible.
I will say that this is the first time I have had a bad product from this company...and I expected them to stand behind it.
I purchased the items about 6 weeks before I needed them so i didn't wear the pants until July.

I now have 2 garments that I cannot wear. I am a retiree and do not have money to throw away. I even offered to take a credit on the purchase of another item...They refused...because the CS person falsified the ship date.

I think that they should have done something because the items are such poor quality...

I am disappointed at the rigidity...and will not purchase again.

I have made several orders this year. I have attempted to return parts of them due to sizing issues. I called your company on 7-7-21 at 4:15pm and spoke with your person for over an hour regarding a credit you owed me for a returned item. She assured me my account would be credited 110.83 within 5 days of our discussion for the returned items. I did speak with an extremely rude supervisor who assured me of the same. It is now 15 days later and there are no credits on my account, my VISA account. I have a zero balance on womanwithin account. I have never used it. I have other outstanding orders. I also show a double charge on 7-16-21. The item shows up on my bank statement twice. But I can't get anyone to talk to about this. I admit I am frustrated when I call, it is not concealed. However, I have never sworn or become inappropriate. But I have been hung up on 4 times, disconnected etc. because I ask for a supervisor and am refused. I have spoken with Leon, Jen, Angel and others.The worst was Jen who I spoke with on 7-22 at approximately 2:15. I also cancelled two orders and I don't know what is up. I would like a review of my last 7 orders to see what you have done and how much you owe me. I have another return that I haven't started yet because I'm afraid I will never see that money again either.

Order Number: 40024591922

I want this order cancelled as it has never arrived.

I was told to call 1-800-944-1258 today since 30 days will have elapsed and the cancellation will be possible.
As I anticipated I was placed on hold when I called and then disconnected after a few minutes on 2 tries.

I will not try again and expect that you will honor this email and fix this problem. My phone number is [protected] if you would like to contact me. Order Number: 40024591922

Sent July 17, 2021 at 12:30 to an online submission form for Woman Within that does not allow a copy sent to my email.

Chat with Woman within on July 15, 2021
Order problems
12:46 PMBarbara
This was ordered in June. It is still not here. Tracking shows that it has not moved if at all since June 20.
12:47 PMBarbara
I have called and emailed and no one has ever gotten back with me.
12:51 PMGraciela
Thank you for chatting with us today! My name is Graciela. How can I assist you?
12:51 PMBarbara
I would like to cancel the order that obviously is not going to be sent and I want to be sure that I am not charged on my credit card.
12:53 PMGraciela
One second please
12:54 PMGraciela
We would have to wait until 07/17 to be able to consider it lost and refund you
12:55 PMBarbara
I have emailed 3 times and called once. Not once have I gotten a response. This is the first time I have gotten a Chat opportunity and I am not counting on this again.
12:55 PMBarbara
I will not be calling or emailing again. I would like this whole order canceled and I would like my credit card with this company canceled.
12:56 PMBarbara
I refuse to be treated in this manner from a company I have used often and been faithful to.
12:56 PMBarbara
So pass this on to your supervisor and have them note my account.
12:57 PMBarbara
Did you receive this message?
12:58 PMBarbara
Hello?
12:58 PMGraciela
Hi there!
12:58 PMGraciela
I am sorry but we cannot refund you yet.
12:59 PMGraciela
We would have to wait the full 30 days.
12:59 PMGraciela
If you do not receive it in two days please contact us back for the refund
12:59 PMBarbara
You can do as you want but I will not pay any amount and I will refuse any communication from your company.
01:00 PMBarbara
I have contacted your company and contacted your company and you have not responded.
01:01 PMGraciela
I am so sorry, we will be able to refund you in two days, I apologize for the inconvenience.
01:01 PMBarbara
I want to speak to a supervisor
01:02 PMBarbara
Are you still there?
01:03 PMBarbara
Hello?
01:03 PMGraciela
Yes sure, getting your a supervisor
01:08 PMSanti
Hello this is your resolution supervisor Santiago, how may I help you?
01:11 PMBarbara
I did not want to miss this opportunity to complain loudly about your service. I have been a loyal customer for YEARS. You can clearly see by the summary of the order that the order is stuck at your warehouse. I have contacted you through email at least 4 times. Each time I receive no response.
01:11 PMBarbara
I will send an email in 2 days to again request the cancellation of this order since you refuse to do it now.
01:11 PMSanti
I apologize for the inconvenience but the order is not in our hands.
01:12 PMBarbara
BUT I will also not contact you again and I will refuse any charges added to my account.
01:12 PMBarbara
I also want that credit card closed although I know you will refuse to do that.
01:12 PMBarbara
I also want all publications and emails stop being sent to me since I am expected to respond and communicate but you do not.
01:13 PMSanti
Since we do not have it in our hands we do have to wait 30 days for us to consider it lost. Yes ma'am just a reminder that the refund will not be issued if you do not give us a call.
01:13 PMSanti
I can take you off the email list.
01:13 PMBarbara
Give you a call and sit on the phone for 1 hour like I did last week. That will not happen.
01:14 PMBarbara
I will email you on the 17th and then I will refuse all contact with you in the way of billing.
01:14 PMSanti
That's fine but like I did say we will not manually issue the credit, you will have to contact us for us to consider it lost and issue you a refund.
01:14 PMBarbara
I would also like a transcript of this chat as I find it offensive.
01:15 PMSanti
End of the chat you may request one.
01:16 PMBarbara
I have an email from the USPS that indicated the the label was issued but the package was never sent.
01:16 PMSanti
The package was sent out ma'am, we do not have it in our hands.
01:17 PMSanti
Our carrier is Pitney Bowes, usps gets the package at the end and they're the ones who deliver it.
01:19 PMBarbara
So I can tell you over your email that it is lost on the 17th?
01:20 PMSanti
You may go ahead and email but its best to call in.
01:21 PMBarbara
No. I do not trust you and I will want an electronic trail. I have been the only one that can be trusted in this transaction. Your company has lost my faith and I will not be able to trust the person on the other end of the phone.
01:22 PMBarbara
You still have not explained why after 4 email contacts I did not receive a followup
01:23 PMSanti
I apologize that you feel that way, like I stated you may email us but it is best to call in to claim it lost. the reason why is because we're very backed up in every department ma'am. Like I stated it is best to call in but you may email us if you want to.
01:26 PMSanti
Dear Customer, I haven't seen a response from you and I want to make sure you are still connected before I close this session.
01:26 PMBarbara
I am still here.
01:27 PMSanti
Okay so I assisted you today, is there anything else I can do for you today?
01:28 PMBarbara
Explain the absence of responses to your loyal customers when they contact your Online Form?
01:28 PMSanti
Like I stated, we're backed up at the moment that is why I am advising you to call in instead of email.
01:29 PMBarbara
Your queue is 1 hour long. Do you think that is appropriate?
01:30 PMSanti
Yes ma'am a lot of calls are coming in, we're a busy company.
01:30 PMBarbara
It would be easier to read an email an respond than to sit with each person and hash out everything.
01:31 PMSanti
Yes ma'am I understand but our email department is also backed up at the moment.
01:31 PMBarbara
You are a busy company AND I am a busy person and don't appreciate the run around I have received by your inefficiencies.
01:32 PMSanti
I apologize but you will have to call in or email us but like I did state it is best to call in.
01:32 PMBarbara
The whole point of this exchange with you is to point out the ridiculous nature of what your communication issues have created.
01:32 PMBarbara
You have lost me as a customer and I am sure that I am not the only person.
01:33 PMSanti
Ma'am package is not in our hands, we have to wait 30 days from ship date for us to consider it lost. On the 17th you may call us and we can adjust your order. And I apologize for that ma'am.
01:35 PMSanti
Dear Customer, I haven't seen a response from you and I want to make sure you are still connected before I close this session.
01:35 PMBarbara
Still here
01:36 PMSanti
Is there anything else I can do for you today?
01:39 PMSanti
I will be disconnecting as I haven't received a response, if you need further assistance please don't hesitate to contact us again. Thank you for contacting Woman Within.
The operator has ended the chat. Thanks for contacting us.

My order keeps getting delayed. I placed the order on June 27. I called to check on the order and they said "it's processing", Due to their delay I didn't need the items any longer. I asked them to cancel the order. They said they couldn't. I called back again and the order was still being "processed." Again, I asked them to cancel the order - they couldn't. I called a third time asking for the order to be canceled. They said "it's processing" I can't cancel it. I asked when the order would ship and they answered - it will start the shipping process on Monday. Which after a lengthy non-answer from them, it appears my order could take another 2 weeks to be processed for shipping. And it ships by USPS - which could mean another week on top of the 2 weeks. The items haven't been shipped, they're only "processing" it. Why can't I cancel the order.

Whether the problem for late shipping is the pandemic or any of their other excuses they gave me... I don't need the items anymore. I want to cancel the order.

NOTE: I should have read the views on the Better Business site before placing the order. Women Within has a 1.04 Rating. The Customer Service Agents only responded by what was on their "script". I also talk to a Supervisor, and she responded almost verbatim what the agents said.

I want this order CANCELED. I don't need the clothes any longer.

I have 2 orders with womans within and one was ordered almost a month ago and still havent got it and the other was ordered over 2 weeks ago and still has not been shopped out. I called customer service and got some bull about my state and covid that excuse is getting a bit old. They sure dont wait to take the money. I pay good money for shipping where is my orders. If you check shipping they change all the time.

I ordered a 40 DD (DoubleD) in White early June for a wedding anniversary gift. It arrived and it was 40 B! I made contact with a human at your company and they said to send it back and they would send me the correct sixe but hsd to bill me for it and they would credit my account when they received it. They did. However the replacement order was shipped on June 23rd and it arrived on July 3rd.

However the replacement order arrive and it was the same size I returned! Jeez oh pete, who is working your shipping department, gypsies or relatives?

I was on hold for 20 minutes when I first called in this morning and was disconnected. Can this problem be fixed are just planning to rip off my card. Your response would be appreciated. Jim

I placed an order on June 6th and June 24th 5 items were issued a label. As tracking states...waiting for package to be received by USPS..I called July 6th where's my order. Was then told I have to wait another 3 weeks before they could do anything...The tracking says it was never picked up, but still have to wait. So it will be almost 2 months of them having my money and no items that were wanted for 4th of July...Ordered in plenty of time but nothing...I work in mail order and now the limits for packages...Since a package never made it to the USPS, I have to suffer for 3 weeks and wait and then go thru this all again to try and get my money or items... I will NEVER order from them again...

Placed an order on June 25, 2021. Got a confirmation items would arrived within 7-10 business days. I was also charged $19.99 for shipping and handling. On June 30, 2021 I checked the status of my order after receiving an email it was going to be later. On July 1, 2021 I spent 3 hours on the phone with several people and was put on hold for over an hour several times and was told they could not cancel the order. I tried to use the chat and I was in que for 45 minutes and a young lady (Desiree) apologized and closed the chat while I was trying to send her a message. Horrible customer service and feel they are dishonest.

I order clothes from woman within on May 9th, 2021 by phone and was told the clothes would be here in a week. I did not receive a confirmation email for the order like must companies send and I did not get any email notification of when it was shipped or tracking information.

The week of Jun 7th I spoke to representative (on 1800 248 2000) who said it was on the way.

I called 6/24/21 @ 4:00 pm (on 1800 248 2000) the representative said the package was delivered by Federal Express on June 9, 2021 (please note originally since I did not pay extra to 1-to 2 day shipping it would be UPS 7 day shipping).

I did not receive the packages. I was told by their representative that I did receive the packages and implied I was lying then told me I need to follow up with Federal Express myself since it was delivered. I told her since I did not receive any emails with tracking numbers or information so she will have to do it.

The Representative said I give you the tracking ID and you can call us back with the information they provide. I told her that was her job since she had the information and it would be silly for me for follow up with them then call her back again. She needed to make that call and could do so now. The representative said no but I'll provide it to you.

I asked to speak to a manager or supervisor they put me on hold for 10 minutes then back to the call in line and I held for an hour with no success of reaching anyone.

I phoned back after that hour on the 800 # again and got the same representative who then told me I can fill out a claim form. I asked to speak to the supervisor since I work in development and call centers I know one is there. I was told NO he had a rough day already and can't take anymore. I told the representative I didn't care I wanted to speak to the supervisor I too had a bad day. I was put back on hold. I hung up after 15 minutes.

The. wave files that record all calls can be access and verify my statement.

I called again today 6/25/21 and they said I had to fill out a affidavit that I have not receive the clothes to my mailing address. I asked why not email it to me. No it must go by mail and will take 10 days.

Does anyone have a US number/name that can be called to follow up?

06/21/2021

Regina M. Sourwine
25253 Swan Hollow Road
Alexandria Bay, New York 13607

Your Account Number: [protected]
Name of Credit Card Issuer: FULLBEAUTY Brands
One New York Plaza
New York, New York 10004
ATTN: General Counsel

Dear Sir or Madam:

I am writing to dispute a billing error in the amount of $260.88 on my account. The amount is inaccurate because the merchandise I ordered was not delivered. I ordered the merchandise on 4/29/2021 . The merchant promised to deliver the merchandise to my address, but the merchandise was never delivered to my address. The tracking number that is linked to this order does not coincide with the time frame I ordered my clothes nor my address. FedEx states the tracking number is linked to someone else's name and address and also not linked to my order at all. The tracking information states my clothes were sent to FedEx on 03/30/2021 which is over a month before I ordered them so it is impossible for this to be my order. I have been charged for items I never received on my recent bill. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited to my account, and that I receive an accurate statement. Please correct the billing error promptly.

Sincerely,
Regina M. Sourwine

Hello, I'm Willie D. Price, Dec 9, 2020 I purchased a large assortment of items.
The website was faulty so I called. The agent took my order by hand. I received all the other items; over several months the Bras trickled in., but all were wrong sizes. 40 DD were sent 48DD. (After losing 2 Brothers, & 4 family members during 2020, two from Covid 19, my mind was quite muddled) Finally I contacted Woman Within about an exchange, only, I was told by 3 or 4 agents, it was too late to request an exchange. I am aware that its over 65 days from ordering, but I could not do any better, under the circumstances. I do apologize for the tardiness of my request, I do need those bras though. This has been a scary & deadly 13 months, so I do hope you can understand my situation. Respectfully, thank you in advance.

Order# [protected] Item #: [protected]
Items: 2 Wireless bras (18 hr bras ) Toffee correct size: 40DD
2 Wireless bras (18 hrs bras) White Correct size: 40DD

this order was not sent since the order on May 28th and you wont let me cancel this is just dumb policy as I fully intend to return the whole thing. if you are that backlogged, you'd think you'd want to free up the items to be sold to someone who wants them. and not have to pay to handle it more than necessary. I can imagine the people who are also waiting on the same thing. I used to love buying through you. I will no longer and plan to cancel my card.

I placed order [protected] for $56.31 on April 18, 2021. The items were not identified as back ordered, but were VERY LATE in fulfillment. I attempted to cancel the order before it shipped (because it would not be received before I needed the items in early May) but was told it by customer service by telephone that the order could not be cancelled (even though it had not been shipped) because it was 'in process'. I was instructed to return the order for a full refund upon receipt. I finally received the order on May 11th, and returned it via USPS using the package return label on May 13th. As of today, June 16th, the return has NOT been acknowledged, there is no record of it in My Account, and I have not received a refund. I have attempted to contact WW by telephone and there is no one answering calls 'at this time.' I attempted to contact WW by email and received generic reply emails stating the company was experiencing delays in processing shipments.