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1.2 139 Reviews

WIZZ Air Complaints Summary

8 Resolved
131 Unresolved
Our verdict: If considering services from WIZZ Air with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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WIZZ Air reviews & complaints 139

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8:23 am EST
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WIZZ Air [protected] (wizz air flight budapest to athens on january 11, 2020)

I am filing the following complaint:
On January 11, 2020 I was forced to pay 25 euros extra from malev Ground Handlling in Budapest. I was carrying a backpack with my laptop and a 30X 40 cm shoping bag from mLuxembourg.
1) Unethical behaviour from Hungarian ground crew (WIZZ AIR counter).
2) Refusal to board the flight Athens if I don't pay 18, 000 HUF (see attached 3 different receipts) or 25 euros immediately for a shopping bag 30X 40 cm.

I am requesting a refund of 25 euros charged to my credit card.
The 25 euros is an extortion fee for a shopping bag 30x40 cm that violate EU consumer laws.
For the Ryan Air flight Luxembourg-Budapest I wasn't required to pay anything extra carrying exaclty the same personal belongings.

Sincerely,

Dimitrios Vorris
[protected]@gmail.com

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5:19 am EST

WIZZ Air unfair charge / money return request

Hi, I would like to request a refund and make a complaint. I don't normally fly with your airlines (and after this experience I will not do so ever again).
I have booked a flight GD8D6T for my family (my husband and my 7month old baby) for our Christmas trip. On the outbound flight we checked in online some time in advance and chose random sit allocation since I have no preference as to where we were going to be seated. We of course had a booking together and you knew we travel with a baby that is less than one year old, we were checking in early so I didn't see the problem. Unfortunately your system purposefully allocated me apart from my husband and a baby. When we boarded the plane we realised that I was allocated a seat far from my 7month old baby that I breast feed. I have back problems and can not hold my baby for longer periods of time, it is my husbands responsibility therefore baby had to be with him. I would understand allocating our sits separately if the flight was full and there was no sits available unfortunately as we noticed after the boarding the aircraft was not even close to be full. There was plenty of free sits and we could have been seated together without any problem. Luckly a polite staff found a way for me and my 7 month old baby and husband to be together during 3h long flight. The problem was our return flight. Since now we already learned that your airline exploits clients this time we decided to PAY an unfair charge to be seated together with my 7 months old baby and my husband. We tried to check in via your app as we usually do with all low fare airlines and the only option we received to check it was if we buy the seats but the only sits we could chose from were the emergency exit seats WHERE YOU CAN NOT SIT WITH A BABY. We tried again... and again the only way we could check in online was if we chose and PAY for the emergency exit seats. So as every normal person that flies dozen of times a year (my husband works for TV so he takes over 100 flights every year) we decided that since we can not book online we will do so at the airport. Unfortunately at the airport we were told that we need to pay 320zł for checking in and 50zł for no idea what. After running around to payment office with a baby and back to the check in desk we were told that we still can not sit together! And another staff member at the check in desk commented that '' that this app sometimes doesn't work properly''. After boarding the aircraft I managed to swap seats with other passenger so I could actually be with my baby and feed her during the 3h flight. After the take off we realised that there was a free seat beside us, so I could have been easily seated with my baby from the very beginning (starting with an app and then staff at the airport). So everything was done 100% deliberately just so we pay extra charges! I would like to request a refund of 320zł plus 50zł and I would also like to cancel my membership / club card with your airline and request a refund of that charge as well as I do not wish to fly with Wizzair ever again. Please find scans and photos attached.

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3:41 pm EST
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WIZZ Air refund for seat plus compensation for discrimination

My name is Lubka Sivakova. My flight, W9 7674 on 28th December was terrible. I paid for my seat 37D and when I sat down on my seat a steward came over and asked me to swap my seat for a different one. He didn't explained why I needed to move, he just showed me different seat where I had to go. Later, he came back a second time and said I needed to move again, I wasn't happy at all. In plane there was chaos, people were being moved all over the place, all because some families wanted to sit together. I had horrible experience to move from my seat what I specifically chose and paid for, all because I was traveling alone. This is a form of discrimination.

I want a refund for my seat which I paid for and some of compensation for the discrimination I had to deal with.

Please find attached my flight ticket, picture of where the steward moved me to and a picture of the steward.

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1:22 am EST
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WIZZ Air customer assistance

Wiz air has no email customer assistance? All mails to their mail ids gets bounced back which is very bad! V r on a holiday in Norway and don't have a fine access and want to reach the customer support ! How do v do this if all
Mails are bouncing back and no reply for any of our mails !very Sad service fm a reputed airline like wizz

This is my concern

Our booking ID is PIV79E
Pls note- we would like to cancel our seat selection and instead opt for a 20kg baggage per head.pls suggest how to go about this.

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12:21 pm EST

WIZZ Air booking ygprua and g6v8tl

Dear Skyscanner,

I have submitted this below complaint about the conduct of Wizz Airline. I would welcome your views on the way that my booking has been dealt with, and seek your support in remedying the situation.

King regards,

Martina Rouse

Dear Wizz Airline,

Please note that I require an URGENT response as I need to make some rapid changes to recover my sister's wedding party.

I made two bookings with your service on the 30th October 2019 (reference numbers YGPRUA and G6V8TL) to fly from Liverpool to Budapest at 8.40am on 16th July 2020 for a 2-night trip for my sister's Wedding party. I made these bookings through the Skyscanner website which only allows a maximum of 8 passengers for one reservation, as I had more guests than this I had to purchase the flights in two separate transactions (using the same email address, debit card and contact details).

Yesterday, 21st December 2019, two months after securing my flights and after organising many other details for my sister's wedding trip, I received an email to say that just one of my two bookings (reference YGPRUA) had been removed from their initial flight and placed on an alternative. This alternative arrives at 1.30am the following morning (a full 13hours after the initial scheduled arrival) - a huge dent into a two-day trip. As you can imagine, this is impossible for us to accept.

Immediately I attempted to minimise the damage that this has caused. I looked at your offer of replacement flights to try to find options for earlier that day or for the day before, but no alternative flights are available. Secondary to this I contacted your call line to request that my passengers were placed back on the flight that they had been removed from. A flight that I still know is running, as half of my guests are still on it! Your call staff informed me that this request was not possible. I therefore requested to cancel both my bookings with your service, as I will need to make alternative arrangements for us all to travel together in some other form. I was informed that I could only cancel the rescheduled YGPRUA passengers, as I should not have made two separate reservations! An option that was not available to me through the Skyscanner website.

I would like to formally complain that half of my party have been ‘bumped off' your morning flight to Budapest (flight number W6 2212), leaving me with logistical problems that I cannot resolve without incurring further financial costs to my sister's family and friends, or for the loss of a group holiday to celebrate my sister's marriage. I would ask you to consider how you would feel if this was to happen to you or your family, without reasonable cause or explanation.

I respectfully request that all the money is returned for all the members of our party (both bookings YGPRUA and G6V8TL), or that all of us are reinstated on the original flight. I look forward to your earliest response so that I can resolve this pressing matter.

Yours Sincerely,

Martina Rouse

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10:41 am EST

WIZZ Air delay payment

Flight was delayed by hours in June and have been waiting for the repayment and this has not happened

I have contacted them by email on several occasions and they still have not paid the money.

They replied by email stating that they accepting that they accepted the liability for the delay and the would refund the money and they have not responded to me since November. I am a student and wanted the money back in my account by Christmas and this has not happened. It took 4 or more calls to get through their customer calls and then they said that someone would get back to me and this would be paid within the week, this I find unacceptable.

Chloe jones

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6:18 am EST

WIZZ Air wizz air will not compensate the airport registration fee due to wizz air fault

I had a flight with this suck airline in Sept 2019, WizzAir changed the airport of my flight back to London from Kyiv, from Zhulhany to Boryspil, since then I was not able to register online, because site was not accepting my registration, I also was trying to register in app and the same result. When I booked the tickets (before flight to Ukraine) I've booked the seats for myself and all my family (wife and three children), and they've been lost when the flight was changed to Boryspil. Apart of that, I've been charged by airport for registration fee, in total 157.79GBP. Then I claimed that to WizzAir but they've rejected my claim. Some time ago, I had another booking with WizzAir, and then thing has changed, so I was asking to move my flight to a bit later in the same month, with extending the flight back for 1 month, 1) they did a refund for about 30% of original cost! 2) they've charged me about 65% of the cost of new tickets! Disgusting!
Never use this company, poor service, no response for month(s), no resolving any issues, no refunds, no compensation at all for any fault from their end, and to be honest the prices is not for low cost.

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2:17 pm EDT
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WIZZ Air v86s5v

--------- Forwarded message ---------
From: Wizz Air Customer Relations 1
Date: Thu, 31 Oct 2019 at 14:00
Subject: RE: Request status changed Case UID: d2e2b765 PNR: V86S5V [ ref:_00D1tDYrQ._5003X1kivHE:ref ]
To: [protected]@gmail.com

Dear Ms. Marinela,

Thank you for contacting Wizz air Customer Service Department.

We would like to apologize for any inconvenience you have experienced due to this situation.

Could you please send us the Denied Boarding Form issued at the Airport in order to further investigate your case.

Should you have further questions or concerns, we remain at your disposal.

Best regards,

MARIYA DIMITROVA
CUSTOMER SERVICE DEPARTMENT | Wizz Air Hungary Ltd. (member of Wizz Air Group)
customerrelations1@wizzair.com | wizzair.com

PRIVACY AND CONFIDENTIALITY NOTICE
The content of this email (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution hereof, or action taken in reliance on the contents of this transmission is strictly prohibited. In such case please immediately notify the sender, then delete/destroy the received email (including any attachment) from your system.

Hi I would like to claim 400 euro compensation for denied boarding on flight W6 3007 as no place on flight and postpone my leave to 15:05 with flight W6 3007 which had one hour delay leave from Otp and arrived at LTN at 18:50 . I would like to know were I can post the pictures or proofs that I need to provide? I would also like to know when and how will it be reimbursed. Kind regards Marinela

--------------- Original Message ---------------
From: Wizz Air CR 1 [customerrelations1@customerservices.wizzair.com]
Sent: 9/26/2019 7:01 AM
To: [protected]@travelfusion.com
Subject: Request status changed Case UID: d2e2b765 PNR: V86S5V

Wizzair
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Dear manoliu marinela,

Please be informed that after several information requests from our side, we have not received any response from you, therefore we will mark this case as closed.

We hope our colleagues could help you to solve your request in the meantime, but if you require further assistance, please respond to the original follow-up e-mail.

Best regards,

WIZZ AIR CUSTOMER SERVICE

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Ps.

[Some airlines may require you to fill in a specificform to make a claim - you may wish to checktheir requirements before you send this letter]Flat 5 John Pounds House, 52 Forest Road, Bordon, GU350XS, [protected]@yahoo.co.uk, [protected][Airline customer service address]30/10/2019Dear Sir/Madam, Compensation claim for a disrupted flight due to technical faultsI am writing regarding flight W63003 on 10SEP19 from Bucharest H. Coand to London Lutonwith the scheduled departure time of 11:35. My booking reference is V86S5V. This flight wasoverbooked by wizzair and we were denied boarding . The passengers in the party were Robert Mircea Tiban and Marinela Manoliu.In light of the judgments in the cases of WizzAir v R.M. TIBAN and M. MANOLIU, I am seeking compensation under EC Regulation 261/2004 for this disrupted flight. My scheduled flight length was 1313 mi, therefore I am seeking €400, per delayed passenger in my party. The total compensation sought is €800+RON127.45+£28+ extra for the time of the delay (2 month not actioning it).I look forward to hearing from you and would welcome an acknowledgement within 7 days. Yours sincerely, Robert Mircea Tiban and Marinela ManoliuDuring the disruption the passengers in my party were not provided with any refreshments and I have attached receipts for the cost of purchasing our own refreshments. Please refund£200 no receipts as we were told by Wizz Air that Bravo Fly is not sending them some informations on the booking and Bravo Fly were telling us they did not received any email regarding this booking.The fly that we left with had one hour delay and it left late.

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6:05 am EDT
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WIZZ Air not received compensation of denied boarding

Denied boarding due to overbooking by air company on flight from Vilnius to Athens on 14th of August 2019 . According to their Policy, should be paid compensation and refund of tickets. In the airport was filled all necessary documentation (DENIED BOARDING COMPENSATION FORM) which was sent to WizzAir complaints department. They answered 1 time asking to send this documentation again and disappeared! No answers to my several emails, no information at all when the compensation will be issued! Almost 1 month and no answer, no clear information!
How is possible nobody even answer?!

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8:21 am EDT

WIZZ Air shocking treatment at luton airport arrivals

Dear Sir/Madam

I had a terrifying experience this Tuesday September 10 when I arrived on Wizz air at Luton Airport between 13.20 and 14.00.

You need to know that the arrival arrangements at Luton Airport left me traumatised, scared and humiliated.

I subjected to a most degrading treatment and it was the part of day-to-day practice at this airport.
Due to the overcrowded conditions at the arrivals corridor and absence of the security and police staff, some of the male passangers became aggressive and harassed women. There were hundreds of passengers, 95 per cent male 25-35 years old, who were acting aggressively at the arrivals.

I was inappropriately touched 4 times while in the queue for the passport control. The line was long and narrow and the man behind me would not stop touching me while pretending to be moving along.

At the same time my travelling companion was racially harrased by another passenger in the queue for the border control.

She was clearly distressed and she was crying. But the airport staff ignored my calls. No action was taken when I alerted various border control officers to the issue of harassment.

The airport staff just looked away. The man security officer was unhelpful and he let the perpetrator of racial harassment walk away without waiting for the police officers. After 30 minutes the police arrived to address the problem. The charges were filled and the legal process is due to take place.

This experience of travelling through Luton Airport left me feel sick and scared to travel.

Although I am a long time costumer of Wizz airline and I enjoy flying with Wizzair and I never had a problem with the airline, I will not book my travel with you as long as I have to use Luton Airport.

Their services are against health and safety regulations. I was shocked to be treated that way and I will not be using this airport on the future.

Kind regards

Alina

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Aryan Russ
Aryan Russ
, GB
Sep 27, 2019 5:17 pm EDT

Alina,
The are no attached document which produce eticket/ boarding passes of the passenger.
There is no indication of the events, mentined in your public complaint.
If you wish the finacil compensation for a possible act against your interetsts, which is not stated in the contract of carriage between the passenger and the air carrier / see your unattcahed e-ticket /, the passenger can hire a lawyer for the agreed fee in the chosen country of embarcation, transit or disembarcation.
Fees range start from approxmately 150EUR per such case.

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12:10 pm EDT
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WIZZ Air wizz air scam of so called "tax for currency conversion"

Hi!
Sadly I am a regular customer of Wizz air, but what happened with my last booking is outrageous. I bought tickets for the flight number W63771, my confirmation code being L9MLPS.

On the date of 16 August 2019, at the end of booking reservation, I chose the end total sum: ‎lei1, 254(amount in Romanian currency) to be paid in British pounds. The operator is allowing this change so, I've paid the requested amount in pounds- £264.54

On the date of 18 August 2019 I've called Wizz customer relations at 10.58 AM to discuss about the amount paid- £264.54, how the company reached this number. On my calculations, the amount what was paid in pounds, conducted the value of pounds converted being lower than the Euro! At this date, one pound is rated at 1.09 euros, so imagine my consternation- I've paid the value of the tickets on pounds rated lower than euros!
But no, mr. Emanyo from wizz air- customer relations, had the ability to explain to me what really happened- I have been the subject of 'tax for currency conversion', meaning the company taxed me £20 for this conversion.

How is possible even to consider this to be a conversion- the company site is allowing you in what currency to make the payment. There is not any note/ sub-note to inform you at this stage when you are about to pay the amount- if you chose to make the payment in other currency you'll become subject for an extra tax.
Furthermore, Mr.'s Emanyo explanations left me with a bitter taste-'you signed the terms and conditions yes, so you'd better read more carefully those because this tax you can find it explained in there.'
Hilarious is the fact even the issued invoice no. 065691659Z (attached in here) has no reference to the conversion tax or the currency in which was done.

This for me represents a Wizz air scam- one to make extra money from customers, even disregard some of them -including me, are regular.
Please respectfully find a proper solution to my request, one to refund my money and why not a solution to avoid in the future further similar situations.

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3:20 am EDT

WIZZ Air check in

I was unable to check in on line so arrived at the departure airport (Sofia) 3 hours prior to take off. When I eventually got to the end of the line I was told I had to pay an extra 60 Euros for not checking in on line or I could not board the plane. This is blackmail and extortion. There was no discussion, pay up or don't travel.

I have absolutely no expectation of a refund so won't waste any time on this, other than to say that I will never trust Wizzair again and will tell everybody else to avoid this thieving company.

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U
unsetisfied custumer no. ?
, US
Oct 24, 2019 9:53 am EDT

The same thing happened to me. The application did not register my check - in and I did not receive any email reminder that would at least let me know that the check in was not successful. I realised It wasn't successful at the airport when I was denied when trying to enter the airport. I went to the desk office and they charged me 35 EUR! (my tickets for the tip were 37 for both way!) for a new boarding pass and of course directed me to make a complaint. Pissed as I was I tried to made the complaint on the airport. It turns out you have to 1) register or login to make the complaint 2) the site is not working any way because of an "internal error". I ended up sending it to the general wizz air email. Of course I will never get my money back. They definitely lost me as a customer and I really hope people start boycotting them. It is about time they stop operating or change their policies.

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1:57 pm EDT

WIZZ Air Ødelagt koffert

Ved ankomst til Bergen, I dag 25.7. 2018, var Håndtaket på kofferten ødelagt. Det er det Håndtaket som kan dras opp og ned. Nå kunne det med anstrengelse dras opp ca 10 cm, men skal kunne dras opp ca 25 cm.
Kofferten er ikke mye brukt. Merke Epic Pop, cava 75cm troll ( 75×53×30)
Kostet ca 1500 norske kroner I 2017
Mvh fra Grete Bremar, Norway

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5:01 pm EDT

WIZZ Air wizz "check-in" rip-off,

OUTBOUND - W9 4471 LTN to BRI 14/07/19 - Firstly the online check-in process seems to be designed to frustrate, deceive and extract the maximum amount of money from its customers. The check-in menu isn't clear at all and doesn't cope with more that one passenger checking-in at a time. The system mixed up our passport numbers which didn't show up until the return journey which caused a additional delays and more confusion.

RETURN - W9 4472 BRI to LTN 15/07/19 - We decided to check-in at the airport this time to avoid the painful online check-in experience we encountered on our outbound journey but had no idea what was about to hit us ! - We had to pay an EXTRA 35 Euros each at the airport check-in because we were told that as we didn't use the online check-in facility, and we just had small cabin luggage (and not any cargo hold cases) we had to pay a fine ! Also, Boarding Gates changed two times just before the plane was due to take off. First Gate change was real (but not announced over the tannoy), the other change was a tannoy announcement error, so we had people moving all over the place not knowing what was happening at all.

Oh, the flight was delayed 40 mins because of this too.

Obviously, this will be our first-and-last time we'll risk using this outfit.

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Dhope
Toronto, CA
Jul 22, 2019 4:29 pm EDT

This is ridiculous! The same thing happened to us yesterday! We must come together and sign a petition! F***!

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4:27 pm EDT

WIZZ Air harassment on interviews

It's really bad that wizzair is harassing people over 30, who went on interview for cabin crew. Many people with experience and great cv-s were sent home because of their age, and young and pretty girls with zero English and experience were chosen for cabin crew. I've traveled many times with this company and am disappointed. You can't have only pretty faces that will do you no job. Flight attendant needs to communicate with people, not just look good .
I'd say wizz is harassing people which is against European laws!

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6:49 pm EDT

WIZZ Air luggage

Yesterday morning, 4th July I flew from Charleroi to Sofia with flight number W6 4328 which departed at 8.45h from Charleroi airport and landed at 12.20h in Sofia. First of all we waited for our luggage for more than 45 minutes. Than I thought came on a different conveying belt which was not even announced. As a result when I opened my luggage at home, I found out some things were missing. In Brussels I had put a brand new bottle of perfume in my luggage, which I didn't find in Sofia. Please, let me know how I can be compensated for that inconvenience!

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2:00 am EDT
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WIZZ Air customer service / wrong information provided.

I wasn't allowed to travel as my e-visa wasn't printed. My problem is not with the fact that the visa should be printed! My problem is that I wasn't told that at the check in desk where I had the chance to print it outside the airport as I had time and Taxi's to do so.
I was told that it should be printed only at the boarding gate! Now I've worked in Ryanair and I know that a passenger will be refunded in the case of an agent mistake. My second problem is the treatment I received from the Agent (which later I found that she was the supervisor of the flight).
I was trying to talk and reach a solution and explain the fact that its not my mistake by her answer was "when I say no stop talking to me" that was the only time she forced me to raise my voice cause this is not customer service at all! We were taught to never stop the conversation as long as the customer did not! After so I asked for a manager from another agent which was not aggressive and seemed to be trying to help and when she told the supervisor in hungarian that I want to see a manager she laughed! And told me there's no manager or supervisor and that she is the supervisor of the flight and in case of any issues to contact the customer service. So I was left in the airport with a very disappointing treatment and hours of waiting in the airport making phone calls to solve the issue.

This makes me not drop the case and I will chase it till the very end! Note (I saw several people having fights with Wizzair during the waiting hours in the airport). Bad reputation matters Wizzair!

Its not anymore a matter of money only, its more of a matter of treatment and zero understanding very unfortunate to say!

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2:44 pm EDT

WIZZ Air extra charges, any opportunity to charge extra

My son and I flew to Cluj with Wizz Air on 25th May on a return flight coming back on 27th May.
On the way to Cluj I checked in, entering all details on line and printed our boarding passes at home. On return flight we hadn't printed our boarding passes so when we got to the airport we were asked to pay 70 Euros to get our boarding passes.

We asked if we could check in on line on our phones as all our passport details were already entered but the answer was no as it was less than 2 hours before the flight.

I find charging 70 Euros for two boarding passes and not allowing customers to check in on line because if is less than two hours before the flight unacceptable.

I would like to request a refund of 70 Euros.

Our travel itinery is printed below

Fwd: Your travel itinerary: JIRIXE
Yahoo

---------- Forwarded message ---------
From: Nasrin Nasseri
Date: Fri, 24 May 2019, 15:52
Subject: Fwd: Your travel itinerary: JIRIXE
To:

---------- Forwarded message ---------
From: Cyrus Imregun
Date: Fri, 24 May 2019, 14:25
Subject: Fwd: Your travel itinerary: JIRIXE
To:

---------- Forwarded message ----------
From:
Date: Thursday, May 23, 2019
Subject: Your travel itinerary: JIRIXE
To: cyrus.[protected]@gmail.com

Wizzair

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FLIGHTS HOTEL CAR RENTALS MANAGE
MY BOOKING TRANSFER PARKING

Tel: in the UK: 0330 977 0444 (local rate)
Please note this number is for existing bookings only.
Please have your booking confirmation code ready.
Flight confirmation code: JIRIXE
Passenger info
Title First name Last name Route Cabin baggage Checked-in bag Seat
MR Cyrus Imregun LGW-CLJ 1/40x30x20 0 -
CLJ-LTN 1/40x30x20 0 -
MS Nasrin Nasseri LGW-CLJ 1/40x30x20 0 -
CLJ-LTN 1/40x30x20 0 -
Flight details
GOING OUT Flight Number: W6 3310
Departs from: Arrives to:
London Gatwick - Terminal South (LGW) Cluj-Napoca (CLJ)
24/05/2019 21:00 25/05/2019 01:50
COMING BACK Flight Number: W6 3303
Departs from: Arrives to:
Cluj-Napoca (CLJ) London Luton (LTN)
27/05/2019 11:10 27/05/2019 12:10

YOU ARE PROTECTED
Book your car or hotel within 24 hours via these links to benefit
If you book additional travel services for your trip or holiday via this link/these links, you will NOT benefit from rights applying to packages under Government decree No 472/2017. (XII. 28.) on contracts for travel services and in particular contracts for package travel and linked travel arrangements.Therefore, Wizz Air Hungary Ltd. will not be responsible for the conforming performance of those additional travel services. In case of problems, please contact the relevant service provider. However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company, those travel services will become part of a linked travel arrangement. In that case Wizz Air Hungary Ltd. has appropriate protection in place to refund your payments to Wizz Air Hungary Ltd. for services not performed because of Wizz Air Hungary Ltd.'s insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. More information on insolvency protection.
Payment summary
Payment date Payment method Payment ID Status Base Amount and currency Payment in selected currency
23/05/2019 V3 [protected] declined 559.96 GBP 559.96 GBP
23/05/2019 V3 [protected] confirmed 559.96 GBP 559.96 GBP
Description

Total
Fare price 165.49 GBP
Fare price 165.49 GBP
Fare price 99.49 GBP
Fare price 99.49 GBP
Administration fee 30 GBP
Grand total

559.96 GBP
Reservation information
Customer contact name: MR Cyrus Imregun
Customer company:
Customer address: 16 Courtfield Road
Confirmation code: JIRIXE
Booking date: 23/05/2019
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ASSIGNED SEATING
Wizz Air now operates assigned seating!
It is still not too late to select Front row or Extra Legroom seats for added comfort.
UPGRADE SEATS
For more information click here
WIZZ PRIORITY
Only passengers with WIZZ Priority will be able to bring their hand luggage (55x40x23cm, max. 10kg) onboard subject to boarding procedures at each airport.
ADD WIZZ PRIORITY
For more information click here

Baggage allowance
Please find all baggage related information by clicking on the link below.

BAGGAGE ALLOWANCE
Itinerary
This itinerary is a confirmation of your reservation and part of your electronic ticket. Your booking is now confirmed and you do not need to contact us before flying to re-confirm your travel arrangements. This ticket is issued as a ticket with fixed flight date. According to the tariff rules, all fares, taxes, charges and fees for other services for unused flights are non-refundable except as explicitly provided in the general conditions of carriage. All Wizz flights are economy-class only.
Travel documents
Approved photographic ID is required on all flights to comply with the requirements of your departure and destination countries. If you have checked-in online you must present the same travel documents given during the web check-in at airport security and boarding gate.
Guide to faster travel through the UK border

Children/Minors
If your reservation includes a child/minor please make sure you are aware of the rules of the departure country regarding children travelling abroad. Please make sure that you are in possession of all the necessary documents (eg. permissions from parents not travelling) required by that country. If you are travelling with an infant and have checked-in online, please print the infant's boarding card as you will need to present it at the boarding gate.
Changes of reservation
You can change the date, time and routing of your flight online or via the call centre and up to 3 hours prior to scheduled departure time. You will be required to pay change fee and any fare difference if applicable.
Claims
Acceptance of the baggage without complaint made before leaving the transit area and without completion of the Property Irregularity Report (PIR) is considered to be evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage. For more information regarding baggage claim please refer to the proper section of the general conditions of carriage.

Complaints relating to the carriage by air (other than baggage claims) must be made in writing as soon as possible, after arrival of the flight in connection with which you would like to complain, but not later than within 2 months from discovering the circumstances giving rise to the complaint. You are liable for any loss or damage arising from the delay in making your complaint. Wizz Air will assess the complaint according to the general conditions of carriage effective on the day of the contract.
Medicine on Board
We kindly recommend taking any necessary MEDCINE on board with you which you might need during the flight. Keep medicine in your HAND LUGGAGE at all times in its original packaging, carry enough to last the duration of your trip and carry it in your HANDBAG for easy access. We kindly recommend that you inform your cabin crew of any ALLERGIES or ILLNESSES. Wear a Medic-Alert bracelet or necklace. Consider avoiding travelling alone if you have health problems.
Conditions of contract
Carriage is subject to the applicable tariffs. Please refer to the general conditions of carriage available on wizzair.com.
Liability
If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention or the Warsaw Convention may be applicable. These conventions govern and in most cases limit the liability of carriers for death or personal injury and in respect of loss or damage to baggage. Please refer to the general conditions of carriage and applicable national and international legislation for complete information regarding air carriers' liability limits and claims procedures.

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11:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

WIZZ Air I had missed my flight.

Hello there today on 17 of may 2019 i have missed my flight from Sofia to Larnaca, i dont know who fault it was but that gonna cost me quite much. So let me explain what happens. The flight is at 6 oclok in the morning at 20 minutes to 5 which means 4;40 i got checked out and the guy told me gate number 3, so i went there and waited my turn to go on the gates. There was a huge amount of peoples because of the another flights and i couldnt reach the way going to my gate, so once i get to the gate it was CLOSED, then i went back to the border police and asked them why is it closed and they have said you miss the flight. There was another 2 or 3 guys with the same problem as me, so i went to the wizz air and asked them whats going on they said go to the tickets office and speak with them, we went there and the lady said its not our fault, asked her who mistake it was she said the security of the airport, so i went to ask the guys who make checkouts and they said its not their fault but wizzair. So all in all i have lost my ticked, i already bought a new one for 19 of may on sunday and i miss alot of money for this 3 days, so my question is if there is something you guys can do for me as a compensation for this problems? I upload my board card so you can see the details and i will wait for ur answer please.

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1:27 pm EDT

WIZZ Air unethical conduct

I have been a regular wizzair customer. I pay my yearly membership fee and fly with them multiple times per year. I even have their app on my phone.
I just tried to book my fifth trip with Wizzair in the last year.
Two minutes after making the booking (LYDI9M London Luton - Tel Aviv, June 5th 2019), I realized I made a mistake with the dates and tried to cancel the flights so I can rebook them for a different date.
I did not see any clear indication that I would effectively be fined 60 pounds for each leg of the flight. I think it's unacceptable to do that without clearly telling the customer that is what will happen. I was told the amount I would receive, but I understood that to be the amount refunded only for the outgoing flight, since they are effectively two separate purchases, and that the amount for the return flight would follow. At no point was there a notice regarding the deductions being made.

I called customer care immediately to ask for help, and was met with a blank statement that these are the policies of the company. When I asked to speak to someone more senior I was told 'we don't have a manager' and I was ultimately hung up on. I am a regular customer and their customer care representative hung up on me.

Transparency is Wizz's responsibility - if they intend to conduct themselves ethically, of course. If I am about to be fined 120 pounds for a mistake - a single moment of confusion - which I attempted to correct within three minutes, it is their responsibility to make it crystal clear. Unless they intend to confuse me out of my money.

I request this money back. I don't even want a refund, but credit in my account, and the opportunity to use it on a flight with this company.

My family live in Israel, and Wizzair have been my chosen airline to visit them upwards of five times a year. If I do not receive acceptable customer care in this instance, I will absolutely take my business elsewhere.

Maya

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Phone numbers

+36 690 900 555 +44 330 977 0444 More phone numbers

Website

wizzair.com

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