The complaint has been investigated and
resolved to the customer's satisfactionResolved Wizards — Bad service
resolved to the customer's satisfaction
This Wedsday I had an experience with this company I am not likely ever to forget. The service man never showed up at my home and claimed he had. Then he had the gaul to to tell his office that he had been to my home. The office called and said that not only did I not answer my phones but the repair man stood outside my door for 15 minutes and knocked and knocked--this was odd I even waited on my front porch for the no show. I then called the office and the receptionist, (who I later found out was the guys mother in law since this is a family owned business), she became irate and rude on the phone which set me off yelling at her, they were convinced that the guy had been at my house and my word meant nothing. The receptionist hung up the phone before I could calm down and resolve the issue. Two minutes later I get a call from "Jack" who says he is the owner and that "NO ONE yells at his wife", my first thought was, well what in H#@L is she doing working the front desk? I replied that I only became irate after her rude attitude scalded me. He replied with "dont ever call my business again!!", fine with me I replied, I said his son in law never showed up at my home, he fumed that he had called my office twice. Office? I replied, I have no place of business and I am retired, the only office I have is equipped with a throne (tee hee). Jack became angry and abusive at that point so I simply hung up the phone, as his wife did with me. Then the service man/son in law called and said "your house is painted tan aint it? We been there before", no i said my home is white and you have never been here before, and its likely you wont ever be here. Then he preceeded to tell me that he would be showing up as soon as he finished this "big job' he was now working on---HA, I said okay but knew I wouldnt be holding my breath, he never showed, and I ended up calling another service whose receptionist was civil.
All in all never call Wizards or Wizards Home and Hearth to repair/clean your chimmny or do heating service in your home, you might infuriate and insult Jacks wife, then he will be calling to harass you. I worked for many happy years at a local Mini storage and when we had customers who were angry or sad we learned ways to calm them down and tried to be understanding, then work out the problem, the customer always came first as customers were our bred and butter. I also forgot to mention that Jacks wife called the previous day to make sure that I would be paying her son in law in cash before the job was done--that alone should have given me second thoughts. Thank goodness the jerk never showed, gracious knows what kind of a job he might have done with payment in advance. If you live in the Flagstaff AZ area do yourself a favor and avoid this family of fruitcakes known as Wizards Heating/fireplace.