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1.9 49 Reviews

KingsIsle Entertainment Complaints Summary

11 Resolved
38 Unresolved
Our verdict: When using services from KingsIsle Entertainment with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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6:13 am EDT
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KingsIsle Entertainment log in

Whenever i try to log in the w101 symbol. It all ways bring up a sigh the say '' Unable to lauch game. Please download and run the Wizard101 installer again. '' But everytime i redownload it. It brings the same thing up. But it will let me bring up test realms on w101. I'm mad and confused why it will brings up the test realms instead of the regular game. plz help.

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KingsIsle Entertainment - child made charges and they refuse to put money back in parents account

daughter took bank card and used it. she is 10. wizard 101 is refusing to put money back in my account saying no refund they said information from card is supposed to be verification of age. My lawyer (my friend) has said that they cannot legally do this. That the agreement was made with a 10 year old who cannot be held responsible legally and that they had...

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4:47 pm EDT
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KingsIsle Entertainment taking money from my account

I have tried to stop wizard 101 from taking their monthly fee out of my account and here it is again this month. I tried to call them but they said to leave a message on the website which is what I have done already. I am going to contact the Better Business Bureau.

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Mike Kotu
, US
Sep 18, 2017 3:19 pm EDT

Wtf they keep on taking my money from my account who ever is doing this better stop or else we will have problems
im not playing around with no body I swear [censor] piss me off

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Sarah Rubyheart
Fort Smith, US
Jun 25, 2012 3:18 pm EDT
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I agree with all of you. I am playing this game and I trust them at first. I thought they are a good company but they are not. They are being mean to me by muted my character when I got hacked by a jerk in the game. That jerk was tricking me, he said that he was the manger in the game so I gave out my account to him and he took it. I was scared and nervous cause that is my first account. So I send kingsisle email and ask them for help and plus I learned a lesson, I can't believe that was a trick. But then they said my account will be permanently muted and I still didn't get it back! I was argue with them about that and no matter how many times i explained they still don't care and they are now IGNORING ME! I have call their number but no one answer only the system was talking. My mom have payed a lot for me to play the game cause I have bad depression and she was mad so bad!

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lafreniere, Luc
Montebello, CA
Jun 25, 2012 4:29 am EDT

Comme mon fils est à son premier emploi, j'ai autorisé la première fois qu'il achète le nécessaire pour jouer. 2 fois par semaine, il y a des montants qui s'ajoutent sur ma carte de crédit. Environ 50$ par mois. J'ai communiqué avec ma banque et il ne peuvent rien faire. J'ai essayé de téléphoner à Wizard et je ne suis pas capable de les joindre. C'est comme une ligne de fax. Je crois que la solution est de canceller ma carte de crédit.

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berkshire
, US
Nov 19, 2011 11:45 pm EST

Wizard 101 took $ 650.00 out of my checking account without authorization. I have emailed them twice, had my bank contact them, called the Better Business Bureau in Texas and contacted the Attorney General's office. They have refused to return my money. I will not give up. This company is fraudulent and should be put out of business.

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Copyright finder
Anderson, US
Jun 26, 2011 11:46 am EDT

trust me kingsisle is a horrible company they dont care about kids or the game they care about money damn greedy pigs we are all struggling and they're filthy rich

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7:43 pm EDT
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KingsIsle Entertainment Chat Restrictions

Why can't we type numbers like two or 2 it’s getting on my nerves! I mean I have to say too to say 2 or tree to say 3 why can’t we type numbers dangit! It makes me confused sometimes, and why can't we at least say crap instead of crop? I am so confused; sometimes it takes me five seconds to figure out what someone is saying. Why can’t we say anything like that? Oh and why do we have to pay to go to other worlds and some places its driving me crazy!
Sincerely, Hunter Spiritstrider

PS. I put my name that is in the game.

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Baby123333492
, US
Jun 06, 2019 10:38 am EDT

How come I can't talk only on the chat words you put up!

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KingsIsle
Austin, US
Jun 14, 2012 3:09 pm EDT

While developing Wizard101, we realized the style and content of the game would appeal to all ages. As a result of our young audience, we decided to incorporate safeguards that make online play a generally safe and positive experience (especially when dealing with other players).

We have excluded numbers from the chat system to ensure that children who don't know better cannot easily exchange private information.

As for stating your current level, health and mana, the Menu Chat system has these pre-formed statements under the Friendly -> Stats section.

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3:51 pm EDT
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KingsIsle Entertainment Unauthorized Money out of my account

Unauthorized money came out of my account, and drained my savings account to cover it. I don't know if it will happen again, but I will be sueing for money recovery, and emotional stress for not knowing if any other money is going to be coming out. I won't be a to pay my normal bills without worring if I have the money to cover it. So the money you took, I just want you to know that was food out of my kids mouth! Thank you so much for screwing me over!

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KingsIsle Entertainment
Austin, US
May 27, 2010 12:56 pm EDT
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Dawn - please contact us by sending an email to support@wizard101.com. We will resarch the account and figure out what is going on.

- KingsIsle

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2:06 am EDT
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KingsIsle Entertainment Sex and Death Threats

While playing Wizard101 my son received a threat from another player who said they were going to kill him, but first have sex with him. Then they listed our address. I tried calling King Isle Entertainment, but there is just a message to go to the website and email any questions or concerns. I did this, and the only response was that they needed the character name used for the person sending the threats, which my son did not remember.

With the subscriiption and crowns, we spent $300 + on this game, and for that amount spent, absolutely lousy service when there was a concern about my son's safety.

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privacydeleted
, US
Dec 08, 2018 3:24 am EST
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I agree I have screen shots of people being racial and making remarks of watching porn on this game, no child should play this game without adult supervision, it's the open web and there are predators on this site, your children are not safe as KingsIsle's only concern is selling packs, gear, and mounts, look at their 12 days of x-mas which is supposed to be about giving and yet their first 2 days are about you the consumer having to buy, I stopped buying membership as of 12/06/2018 and have spent my last dollar on this site and would advice others to follow suit.. 4 maxed out characters, life, death, storm, fire...

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knightconstruction
Peoria, US
Apr 25, 2015 8:58 pm EDT

KI is not doing what they SHOULD and doing things they SHOULDN'T! FIX UR GAME OR WE WON'T SPEND NO MORE MONEY! >:(

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Martha Martin
Bellflower, US
Apr 18, 2015 7:54 am EDT
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KingsIsle Support, You have a lot of nerve coming here feigning a 'very serious' posture on this issue. The more I thought about your response, the more incensed I became, and why I came back here to tell another such tale so parents would know what to expect in your games, both Pirate 101 and Wizard 101.

I have personally reported nefarious activities within your game with date, time, and character name of the offender. A player was dancing (an emote within the game users can use) behind me screaming how good it felt to gRAPE me, along with other sexual suggestions. Your response could be summed up, I am sorry but you are a Free To Play player, change realms.

One of KingsIsle's 'hands-off solutions' was to pawn off in-game policing to a user based Hall Monitor system, with the inevitable result of those Hall Monitors abusing the powers they granted them. KingsIsle has yet to take a proactive stance, has no contact number, has an email department that cannot seem to resolve anything until the third email. The only call to action that KingsIsle has made in its six year history is when it comes to banning users that take advantage of loopholes in the game due to their own poor programming/testing. Sorry KingsIsle, but I know how you have been, and what you have done in your history. Their previous endeavor was ShadowBane, a game that triggered a class action suit forcing them by court order to keep the servers up because users had recently paid the company for in game currency (a Free To Play standard item).

To all parents, you should probably avoid allowing your children to play any Free To Play games unless there is a working contact number. KingsIsle has proven to me over and over again that email only contact with customers is grossly ineffective.

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Martha Martin
Bellflower, US
Apr 17, 2015 3:43 am EDT
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UMad?, they can check chat logs. Kingsisle Support, You should take this seriously, as should have your email department when this parent contacted you the first time. This kids address was blasted on the open chat screen and your email department missed this?

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uMad?
, US
Jun 04, 2011 10:43 pm EDT

How can they catch the guy if you can't provide sufficient info.

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KingsIsle Support
Austin, US
Apr 11, 2011 8:38 pm EDT

Dear MusicDad, All reports of abuse are taken very seriously and fully investigated. If you've not done so already, please send an email to support@wizard101.com to include your son's username and approximate date/time of the interaction. Sincerely, KingsIsle Support

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12:46 pm EST
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KingsIsle Entertainment automatic billing on credit cards

My grandson no longer plays this games and it has been billed to my credit card for about 4 more months. I want this game cancelled and I want a refund to my credit card. I also want to know what my next srep sould be should Ithis not happen.

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michael easter
Hot Springs, US
May 06, 2013 7:14 pm EDT

this is Michael easter an my credit card was used without my authorization or knowledge, I would like my card refunded to my account, last 4 number of my card is 5209 an the charges are from the month of april 2013, my contact [protected] or [protected]

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lorraine small
swansea heads, AU
Jun 13, 2011 1:56 am EDT

this company is taking money out of my account and cannot locate who they are to stop them i just want it to stop and now
it is becomeing very annoying paying for something you have no idea what it is for

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5:50 pm EST
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KingsIsle Entertainment Monthly fee automatic charge

My son no longer plays this game and I have called to have it cancelled. I have been paying for this for months and he no longer play's the game. I want a credit put back on my account for the past 6 month's fee's since I previously contaced the company and the cancelization I just realized has not gone through. I want the membership cancelled and I want a refund.

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Proto Kirby yt
, US
Jan 01, 2017 5:47 pm EST

HOW COME NO ONE TOLD ME YOU CANT STITCH AS MANY ITEMS AS YOU WANT ON ONE ITEM!? I WANT MY ELVEN STORM CAP AND THE 10, 000 I SPENT ON ANOTHER ITEM TO ADD ON BACK PLEASE! My username is protokirby

Katherine Dreamflame
Katherine Dreamflame
, US
Aug 06, 2016 3:44 pm EDT

I have been playing Wizard101 for more than 2 years and I have found the game to be fun. Back in April 2016, a friend of mine bought a 2 month pre-paid gift card ( $20 ) for me to use. I successfully redeemed it and had two months of membership. In July 2016, I bought two $10 Kings Isle gift cards for my sister's birthday. However, when i tried to activate one of the cards, it said the card was "INVALID"! The card said "NO REFUNDS OR REPLACEMENTS ONCE THE CODE HAS BEEN SCRATCHED OFF". My sister decided to give the other card to me, which I was able to redeem. I know that the invalid card was different. When I tried to redeem my 2 month pre-paid card that was already used, it said that the card couldn't be redeemed again. Who knows if someone used the code by entering different numbers and letters and hacked the game.

Kings Isle should be more responsible and respond to people who NEED HELP. It would benefit both the company and the people who play it. So far, they have the safest mmporg on the Internet with all the filtered text chat and ability to report and ignore rude players. A company is a business, and their job is to earn money- I understand that.

All I'm asking for is BETTER CUSTOMER SEVICE...

-Katherine Dreamflame
--Balance--

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Sierra Strongheart
, US
Oct 21, 2015 2:07 pm EDT
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Dear King, s Isle, My grandchildren play Wizard 101 and it looked so fun I started playing. We made a second wizard for their two cousins and my daughter also liked the game and she also plays. We love everything about this game and are elated to be part of the Wizard community. I did purchase a bundle for one grandson and he loves it. Yesterday I purchased a gift card from my bank and it won.t accept it. I AM EAGERLY WAITING TO PURCHASE CROWNS AND IT WON'T ACCEPT MY BILLING ADDRESS. I really like the seasonal fish, the basking in the sun shark, Christmas in July, the cool Birthday celebration and the excellent Halloween surprises. We get excited when we are able to open up new areas and hve new Quests. Crafting and gardening are so much fun and all the cute and adorable pets and the mounts. We never tire of playing. I will build up one Wizard at a time. Please contact me so I may buy crowns for the children and my daughter and myself. I want to purchase them all and myself mounts and I can, t understand why this card is not accepted. Sincerely, Wizard Sierra Strongheart

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luvskita
Somers Point, US
Apr 17, 2015 3:47 pm EDT

WIZARD101 IS A SCAM! I HAD BEEN PLAYING THIS GAME FOR COUPLE OF YEARS AND THEY STARTED DOING AUTOMATIC RENEWALS TO ACCOUNTS. YOU WILL GET YOUR CREDIT CARD STATEMENTS AFTERWARDS WITH ALL UNAUTHORIZED CHARGES. TRUST ME IT HAPPENED TO ME. WHEN YOU BUY SMALL AMOUNT OF CROWNS THEY AUTOMATICALLY DOUBLE CHARGE YOU AND PLUS MORE EVERYDAY. ITS SO UNREAL HOW THEY PUT PEOPLE IN DEPTH TO PLAY THIS WIZARD101. NOT ONLY THAT, THEY WILL START CHARGING YOU ON PIRATE101 ALSO EVEN YOU DO'T PLAY THE GAME. THIS KINGSISLE ENTERTAINMENT NEED NEED TO BE SHUT DOWN AS SOON AS POSSIBLE. THEY ARE ALL MONEY HUNGRY PEOPLE AND WILL ROB YOU ALL BLIND! CANCEL ALL YOUR CREDIT CARDS AND REPORT UNAUTHORIZED CHARGES TO THE CREDIT CARD COMPANY AND THAT IS THE BEST WAY TO GET YOUR MONEY BACK FROM KINGSISLE ENTERTAINMENT. DON'T WASTE TIME TO TALK TO KINGSISLE BECAUSE THEY WILL E-MAIL YOU TO PAY THEM MORE THAN 300 DOLLARS EACH CHARACTER TO BE ACTIVATED AGAIN THEY ARE CRAZY MONEY HUNGRY PEOPLE!

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Martha Martin
Bellflower, US
Apr 17, 2015 2:28 am EDT
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Since there is no way to edit my above post, I will amend it here. The above listed number may be a KingsIsle number, but it in no way will that number give you access to a live human being. It is simply a voice mail number.

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Martha Martin
Bellflower, US
Apr 17, 2015 2:19 am EDT
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The main story is full of holes. First, there never has been a contact number for KingsIsle. Good gracious people, call your banks, and stop the unauthorized reoccurring charges to end this 'nightmare.' There are numerous ways in which KingsIsle is a bit underhanded, but not for the reasons listed here. These are all solvable through the complainer's bank.

For the kid sitting here begging, try the free games to earn crown to buy those areas yourself. However, this kid is a perfect example of what is wrong with the game environment. Begging is rampant in the game, as is scamming other users. Why parents should avoid allowing their kids to play this game without adult supervision. There are posts regarding realm WU (a server of the Wizard 101 game) that is plagued with kids that are trouble makers.

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Autumn Lifegem
Sydney, AU
Oct 18, 2014 10:59 pm EDT

I have been playing Wizard101 since 2010 but they keep muting me and suspending me from stuff that is like, weeks or months or even years before they muted or suspended me. They say that the suspension is until the 19th but it is now the 20th and IT'S STILL NOT LETTING ME PLAY! I have e-mailed them telling them to get my account back but they haven't replied. Talk about fairness.
I don't believe you should even be able to ban, mute, suspend people on a game. It is a stupid and heartless idea. The 'terms and conditions' is stupid. The people from Kingsisle are bloody rude. They don't care about the people who play. They are greedy and always want money from me. They sometimes have this offer: But a year's worth of member ship for the LOW PRICE of $59.99! I mean, LOW PRICE? $59.99? It is a huge rip-off when the regular price is $69.99. Everything is expensive.
Kingsisle is rude, greedy, and heartless. That is my rant.

TheldrakisCS
TheldrakisCS
, US
Aug 23, 2014 8:35 pm EDT
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@nickielh good luck i am still trying to get bbb to understand they LIED to them about not having a us base which means they cant claim non us base laws. my complaint was about them HIDING facts from their players about it being a demo and not a whole game like the ads say "play for free at..." which means i dont have to pay a dime to play the whole game.

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nickielh
fort stewart, US
Aug 23, 2014 8:06 pm EDT

This company is ripping people off, especially parents. My son has several times stolen our debit cards
in the past 4 months, even after getting new ones and hiding them, and used pay pal to buy $4000 worth of crowns. We've tried to get a hold of them but no working number to stop this and close down the account. So going to complain to the BBB and and other place and going use medium to slam this game and their polices and not allowing parents to control minor's accounts allowing them to steal money for crowns.

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Dolan Lion Blade
, US
Jun 16, 2014 2:34 am EDT

I love Wizard101. But I didn't play for a little bit, and when I came back it said that my username and password were invalid, I go to my account at wizard101.com and my account isnt even there. Therfore, this leads me to believe that I was hacked and erased, please help me kingsisle I want to play your game again. My name was Dolan Lion Blade, Fire lvl 89, or 88 I can't seem to remember.

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KingsIsle Entertainment - Taking money from my account

I order this game Wizard 101 for my grandson. The second time you took money out of my account I contacted you and told you I did not want the game anymore. You told me you could not return my money, so I told you to cancel the game for me because I did not want to get charges on my account anymore. My grandson does not even play it anymore, even after I...

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