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1.4 182 Reviews

Wix Complaints Summary

16 Resolved
156 Unresolved
Our verdict: If considering services from Wix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wix reviews & complaints 182

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C
7:03 pm EDT

Wix billing / customer service

Company Billing / Customer Services Practices are ridiculous. They supply a phone number of a recording that directs you to the website. No human assistance available. We have tried to cancel our account since 2017 and continue to have issues with this company. They have now charges us close to $1, 000.00 and since we are unable to speak to someone nor able to successfully cancel this on their website, we have to simply deal with their charges that change depending on the year. We have recently been charged $516.85 for services that were neither wanted nor used. Please proceed with caution if at all with this company.

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6:54 pm EDT

Wix appointment and website customer service

I have purchased a year subscription to wix for website, payment, and online booking for my business.
I am unable to use these services due to wix error. When I call customer support I am placed on hold for hours at a time with no support or customer service rep available to help. A waste of money and time. The customer service reps that do place me on hold or transfer my calls are extremely irritated and irrational. They will discover my call or again leave the call on hold for hours at a time. As a business owner this is a complete waste.

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4:24 am EDT
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Wix web site

Had website for over a year, but had issue wix couldn't fix for over 6 weeks, my confidence was lost so I made another site on WP, now I needed refund for E-commerce & domain & my Gsuite obviously. I've spent so many hours on the phone with ticket number after ticket number but the staff just don't understand anything there saying . My domain & Gsuite I was guided by there staff member ( upscaled member ) and was awaiting the email for the token to use never came & then called back for them to tell me I had to rebuy my domain wait 72hrs to make transfers request ! But now I'm being told it's 60 days Wait so I have no email or domain I don't want to point it I just want what was agreed was going to happen, there staff errors have started to affect monetary income . So is there anybody in wix that really knows what there doing . I will if no reply have to source a small claims for my loses in the region of £500 per day .

Mark ODonnell ( natureswisdomuk.com)

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12:20 pm EDT
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Wix refund policy and customer service

I had made a request to ask for a refund and was hopeful seeing that I was only one day over the 14 day period and the fact there was an option to send in a request after the 14 days. I called shortly after and the reply I got was that takes 20 business days (a really long time to wait when trying to get a business going) so I waited and finally had to request a call again and the customer service rep kept cutting me off every time I tried to explain the reason I'm asking for a refund saying that she needs to check with the billing department who was then closed. She did follow up with an email, however it was saying that I was outside the 14 days and they can't make exceptions and can't issue a refund. Each time I emailed telling my story of why I was requesting a refund I would get a different person replying with the same message. It's so hard to correspond when you can't talk with the same person. I may as well talk to a robot. Why have an option to request a refund outside the 14 days and make me wait 20 business days if they can't make exceptions? Very frustrated and this whole experience is very un-personable.

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4:44 pm EDT

Wix web hosting and domain

I paid for a premium package which was supposed to include the domain name. 7 months later they are trying to charge me for the domain name again. I have sent them their own email that says "connect a domain you already own." That is LITERALLY the sentence verbatim - no asterisk, no proviso - nothing. Now they are telling me it is for a domain name through another registrar NOT Wix. I told them that they should say that then. I also told them that I don't have another domain name and never have - so had they put that it had to be through someone else I wouldn't have used that service in the first place.

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12:33 am EDT
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Wix domain settings - biuro altieri

Following being unable to get my invoice reconciled and being cut off from my business email, I want to take my business away from Wix.

I am advised that the Domain cannot move until 60 days have passsed.

Therefoe, I need Wix to update the forwarding of my .com domain [held by Wix] to my .com.au domain [held by Big Daddy.

Despite undertakings on the phone, this has not taken place. See attached.

I need someone who is literate in the operation of Domains to contact me urgently and resolve this.

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6:15 pm EDT

Wix wix corp. fraudulent charge

Four years ago my wife and I utilized Wix to build a basic website for her acting profile. The Format was difficult, the tools overly complicated, and overall vastly inferior to other platforms such as Square Space. We stopped using their web design service about a year. Fast forward, we have moved to another area of the country, new bank, new credit cards, new address, new everything. We've been at our current address and banking for about a year now. Yesterday, inexplicably, we notice a charge of $250 to our bank account--the listing on the charge? Wix. How on earth they hacked into our current bank account is disturbing enough. What's more concerning, is: if they have the capability to track down our banking info, what other breaches of personal privacy have they perpetrated? Our banks fraud department is investigating them. Please spread the word: this is a dangerous and fraudulent company--DON NOT GIVE THEM YOUR PERSONAL INFORMATION.

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11:22 am EDT
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Wix suspended account

I had an account with you a website and a domain with email address .. [protected]@gmail.com .. domain was www.mediationconsulting.solutions i have tried to log in today and it wont let me and also my gsuite [protected]@mediationconsulting.solutions has been suspended . I have no email to explain why and I cant raise a ticket because I cant log in ? Can somebody please explain this to me as I have paid for these services

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B
Biz World
, US
Jun 19, 2019 1:11 pm EDT

Their customer service is almost non-existence. With all the money Wix spends on their spammy video advertisement, they don't have enough for support.

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B
8:44 am EDT

Wix spammy ads and poor service

Having looking into needing a website for myself, WIX somehow keeps popping up all over my ads and won't stop like I'm being under surveillance. Besides WIX's spammy way of advertising to you, they won't stop even after you joined. Kind of creepy but I guess common these days.

I did sign up for their paid plan, but their service was not impressive at all. With all that money they spent spamming you, they could at least improve their product but no. You're getting a cheat website that you throw on a template for that everybody else is already using and nothing unique about it.

I've already requested a refund, and they are refusing to do so after a week of contacting them.

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2:59 pm EDT
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Wix website fee - no contact regarding

On the 7th of April, I saw a £250 charge on my Amex card, I called the card and they couldn't confirm where the charge came from, after 7 days the lending charge cleared, it was £250 from Wix.com? I never was contacted by Wix regarding this, I never signed any contract and I don't seem to be able to contact anyone at their customer service!?

It's worrying that they had may card details and they charged my card, they used world pay and I didn't receive any notification from world pay regarding this charge!

I don't know what to do

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Biz World
, US
Jun 19, 2019 1:15 pm EDT

Yes, exactly what SubSquirrel said. Filing a chargeback is what every merchant hates with the penalty and fee they have to pay but necessary if they're abusing you with unauthorized charges.

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Q
2:54 am EDT

Wix complaint

I signed up for the wix plus music package $6.40 monthly I asked them to refund me due to the fact o could not understand the webpage it was very confusing. They refund me the same day I complained then I wake up to the amount deducted again. I contacted them to let them know this I spoke to someone name Denica in then asks me for my card number expiration date on card and three digit code of course I did not give her this because they would of scam me out of more money.

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R
4:15 pm EDT

Wix they had me on an automatic renewal without my authorization.

Buyer beware- they are engaging in slam marketing.
They automatically renewed by annual charge (it doubled)
I have not used the service one time and got charge for a second year for a Website i never built.

Shameful- and to add insult to injury they had behind a curtain of automated communication so you cannot talk to anyone...everything is done via a mind boggling make of email and web based communication options. There is NO complaint button.

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Biz World
, US
Jun 19, 2019 1:19 pm EDT

I can relate. I would never use Wix again!

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H
12:13 am EDT

Wix this business website is a sham taking money with no real services being offered

Please close this website and the current owners of the website down as it is false advertising to take payments for haircuts. The barbershops in all locations do NOT exist. They are taking peoples money for a service they are NOT providing. Your web services are being compromised by these greedy people!

Please kill this website and everything linked to this company!

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S
11:03 am EST

Wix my live site does not look the same as my edited site / sluggish loading times / appearance is different on different devices

I have logged tickets, tried to find ways of contact also.

User name: clearmindhb

I noticed the issue the past few days.

+44 [protected] this is my contact number

To know exactly what I mean, please just compare my editor view to the live site, then try the live site on different devices.

I cant wait any longer for this to be resolved as this is my business, which will lose me money daily.

Please resolve this quickly,

Thank you

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C
11:19 am EST

Wix website

In August of 2018 I canceled my "premium" service with Wix and my account as I was no longer interested in their services.
In December of 2018 and January of 2019 they emailed me repeatedly to update my credit card/payment info. I had obtained a new debit card in September (due to suspicious activity on my card). I did NOT update my card with wix.com as they harassed me repeatedly via email to do because I had canceled my account months prior.
So, I didn't worry about charges occurring in spite of my cancellation since I had both canceled my subscription and had a new card number.
Yesterday, I discovered they charged my account for my (canceled) domain, in spite of my cancellation as well as in spite of my not providing them with my new card number!
This is sketchy! DO NOT SIGN UP FOR THIS COMPANY'S "SERVICES".
SCAM!

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H
HT 125
, US
Feb 10, 2019 8:30 am EST

Scammers, just created a group to report only this company at
https://www.facebook.com/groups/307086409948575/

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J
12:23 pm EST

Wix wix hotels website

I agree that WIX is a scam pyramid website builder.
I initially thought that I had a good website, then I discovered that there is absolutely no support. I telephoned in the past and scheduled a return call for support--returned call never happened. I was not able to customize my billing or receive accurate accounting on the site as promised and could not receive instruction on how to solve. The builder of my website would only give me some telephone number that was useless. I renewed my site (like an idiot) with a premium plan--stated analytics and SEO were included. Unfortunately--they took my SEO away--as well as my analytics, thy even took away my dashboard from my site--who is controlling this?
WIX is a disreputable company offering products they will not deliver upon and then offer no support except for their dismal web support that does not offer real solutions or help in any way, shape or form. WIX, is extremely bad for a small business trying to make it, I feel they have tried to ruin my small business--there is no doubt in my mind that this is a scam organization, please proceed with great caution

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6:11 pm EST

Wix premium unlimited plan

I had created a website with wix's free web designer to prepare my site before I payed for a plan to activate it. Once I had, I selected the Premium plan " Unlimited ". The description of the plan stated:
-Unlimited Bandwidth
-10GB of storage
-Connect your domain
-1 Video hour
-Free domain for 1 year
-$300 ads vouchers
-Site boost app-$60 value
-forum builder app-$48 value
Once I had paid for this premium plan, I was not given my free domain, the $300 ads vouchers, nor was a domain connected.
I had emailed support to let them know I did not get the full package plan. A support rep by the name of Einard had replied that I had to pay for the domain and sent me a youtube video how to purchase a domain. I replied to the email stating I had tried everything to get my domain and that the domain was free with the plan and asked this person to help me get it. No response was presented back to me. 2 hrs later i had tried calling Wix, the phone rang twice and was sent to a recording. The recording stated to leave a call back number but no option was given after the recording to do so. I had tried to call back 45 minutes later and this time the phone did not ring, it went straight to the recording. At this time I am furious and emailed Einard back and told this person to cancel my account and put the money back in to the account with a full refund.
12 hrs later I get a response by email from a support member named paige. She had told me that the domain was free and I had to pay for the connection of the domain. She had also told me that if I wanted to cancel, I would have to do it online. I had told her that I will not cancel my account online due to the fact it could be foreseen as forfeit of a refund and told her to give a full refund and failure to do so will lead to legal repercussions also I informed her that the connection of the domain come with the package I purchased and sent her a screen shot of the plan I purchased along with the conformation of the purchase. I had emailed her to cancel my account and give me a full refund which by law is legal, an email is foreseen as a legal document as a legal binding contract. Today I received an email by a support rep named Chris stating I have to pay for the domain and that I could cancel by doing it on the wix website. I am going to press this issue and file a lawsuit for fraud and false advertising.

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1:54 am EST

Wix misinformation and removal of key features

Wix removed a product cvs import feature saying it will be "we have temporarily removed the ability to import and export products with a csv". This was over a year ago. I have a yearly plan with wix with a store that needs what amounts to hundreds of products and im stuck having to upload products one at a time. Im not the only one having this issue https://www.wix.com/code/home/forum/community-feature-request/csv-import-export-1
Wix on the other hand has been unhelpfull in hearing us or even informing us of when if ever they will bring back the feature or even a workaround.

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H
HT 125
, US
Feb 10, 2019 12:49 am EST

Completely scammers
Post your experience at https://www.facebook.com/groups/307086409948575/ please too

ComplaintsBoard
J
3:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wix will not return call request

My customers are unable to process thier credits cards on my site. Paypal says it is not on thier end, it must be something to do with my site. I have tried over 1 week to get someone to call me. I have tried contacting wix 4 times now and it is extremely frustrating not to be able to get any help. I have 6 websites with wix, but now I am going to cancel and go with someone else if this does not get resolved immediately. I am losing business over this.

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Lau Kanaka no Hawai'i
, US
Feb 02, 2019 6:52 pm EST
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We were happy with our WIX website for two years (since 2017) which we've spent considerable time developing for our local civic club. We recently upgraded to a premium business plan in January to allow banking online through our website. When we changed the plan, all of our Admins and Editors have been denied access to our website. The current sign in prompt denies us access due to a stated incorrect password which we did not change or have any occasion for change.

Since changing the plan we have not been unable to do anything in the account; can't access the account, change the password, or make changes to the daily content . Despite repeated efforts by many to reach WIX, by phone or through their Customer Service Support Ticket, we have not heard or had a call to assist us. We'd prefer to speak to someone at WIX to resolve this, but are continually frustrated with their lack of response or any means to contact them. It's going on a month with no service or access to our account. If only someone a WIX would respond to help us resolve this dilemma.

ComplaintsBoard
J
10:42 pm EDT

Wix premium plan

I bought a premium plan on this websote thinking it was worth it. It was not worth it. And seeming as it there refund policy is so short it was stupid of me to think it was. Wix are just money grabbers that dont care anout customers. I was only over the refund period for 3 days. They allow 14 days before issuing a full refund. But it took a little longer to realise that it was not worth it and ONLY 3 days over the refund period. Literaly nothing compared to the actual committed people that like abd use their product would they give me back my money. Nothing but a money grabbing site. Avoid at all costs.

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Wix Customer Reviews Overview

Wix is a popular website builder that has received positive reviews from many users. One of the most appreciated aspects of Wix is its ease of use. Users can create a website quickly and easily, even if they have no prior experience in web design. The platform offers a wide range of templates and customization options, allowing users to create a unique website that reflects their brand.

Another positive point of Wix is its affordability. The platform offers a free plan, which is ideal for small businesses or individuals who want to create a basic website. For those who need more advanced features, Wix offers several paid plans that are reasonably priced.

Wix also receives praise for its customer support. The platform offers a comprehensive knowledge base, as well as live chat and phone support. Users can get help quickly and easily, which is essential for those who are new to website building.

Overall, Wix is a reliable and user-friendly website builder that offers a range of features and customization options. Its affordability and excellent customer support make it a popular choice for individuals and small businesses alike.

Wix In-depth Review

Website Design and Customization:

Wix offers a user-friendly website builder that makes it easy for anyone to create a professional-looking website. With an extensive range of templates and themes to choose from, users can find the perfect design for their needs. The drag-and-drop functionality allows for easy customization of design elements, making it simple to create a unique and personalized website.

Features and Functionality:

Wix provides a robust set of features to cater to different website needs. It offers integration with third-party apps and services, allowing users to enhance their website's functionality. For those looking to sell products online, Wix offers e-commerce capabilities for setting up and managing online stores. Additionally, Wix provides SEO optimization tools to help improve website visibility and attract more visitors.

Customer Support:

Wix offers multiple customer support channels, including phone, email, and live chat. Their support team is known for being responsive and helpful, providing assistance whenever needed. In addition to direct support, Wix also provides resources and documentation for self-help, allowing users to find answers to their questions independently.

Pricing and Plans:

Wix offers a range of pricing plans to suit different budgets and needs. Users can choose from various plans, each offering different features and limitations. It is important to compare the features and limitations across plans to ensure that the chosen plan provides value for money in terms of the features offered.

Performance and Reliability:

Wix ensures a good website performance with fast loading speeds and high uptime. Their servers are reliable and stable, providing a seamless experience for visitors. Additionally, Wix offers scalability, allowing websites to handle increased traffic without any issues.

Mobile Responsiveness:

Wix websites are evaluated for their responsiveness on different devices, ensuring a consistent and optimized experience for mobile users. Wix provides mobile optimization features and options, allowing users to customize their website's appearance on mobile devices.

Security and Privacy:

Wix takes measures to protect user data, including SSL certification and encryption. This ensures that user information is secure and protected. Additionally, Wix offers backup and restoration options, allowing users to safeguard their website's data.

User Experience:

Wix is known for its ease of use, making it suitable for beginners. The interface is intuitive, allowing users to navigate through the platform effortlessly. The organization of features is smooth, ensuring that users can easily find and utilize the tools they need.

Community and Resources:

Wix provides a community platform for users, allowing them to connect with other Wix users, share experiences, and seek advice. Additionally, Wix offers access to tutorials, guides, and a knowledge base, providing users with resources to enhance their website-building skills. There are also opportunities for networking and collaboration within the Wix community.

Overall Satisfaction:

Overall, the experience with Wix has been positive. The platform offers a user-friendly website builder with extensive customization options. The robust set of features, responsive customer support, and resources available make it a reliable choice for creating and managing websites. However, it is important to consider the specific use case and target audience when recommending Wix, as it may not be suitable for every type of website.

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