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WithChic Customer Service Phone, Email, Contacts

WithChic
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www.withchic.com
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1.0 10 Reviews

WithChic Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with WithChic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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WithChic reviews & complaints 10

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K
4:17 pm EDT

WithChic product arrived late, much different than described, useless customer service

Caveat Emptor!
The bathing suit I ordered from WithChic didn't correspond with their sizing chart at all. It was much, much too small and also arrived outside their delivery window on 6/30, almost >2 weeks after the order was placed on 6/11/19. And although WithChic's phone number is in the San Francisco, CA area code, they are actually based in China. So despite the fact that they have a return policy it is functionally meaningless because the Buyer is expected to assume the hassle and expense of mailing return items back to China. And don't even bother with their useless customer service. When I emailed their customer service dept that the fit of the item is much different than described on their website I was told that the Buyer needs to "understand some measurement error, due to the difference between Asia size and USA size." Fortunately I paid with my PayPal account so I've beeb able to dispute the charge and get a meaningful resolution.

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B
8:16 pm EDT

WithChic dress

I ordered a dusty blue dress size medium, and it shipped okay timing so I was hopeful. But to my surprise when I got the item it's not like a literal crap I had a God awful smell but I could always wash that away but what I can't do is fix the dress that they gave me. It literally would fit a extra small and I ordered a medium even then the sleeves aren't sown on correctly (not even sown at all I should say since the fabrics flapping . And to add to this it has a hole in both sides like come on! And the fabric is so i'm unproportional it doesn't fit right I will never waist $30on them again nor $1... I would never let anyone I know shop on this cheap website!

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R
1:10 pm EST

WithChic merchandise can’t return to expensive and only $3.00 refund!!

when i wanted to return merchandise purchase, they offered me $3.00 refund otherwise it would cost me $30.00 in shipping to return the merchandise to them which the cost of shipping would be more than the sweatshirt purchased! I emailed to complain about their gesture they replied to me saying to keep it and they will return $15.00 instead! they gave me their address in China which I could still opt to return the sweatshirt to them. this company is a scam!

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Is WithChic legit?

Our verdict: Through its investigations, Complaints Board highlights WithChic with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of WithChic's practices before engagement.

WithChic earns 34% level of Trustworthiness

Moderate Trust Alert: Complaints board rates WithChic at 34%. Read reviews and beware of negative issues before engaging.

Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.

WithChic protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

The website belonging to WithChic has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

We conducted a search on social media and found several negative reviews related to WithChic. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for WithChic. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Withchic.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
ComplaintsBoard
S
9:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

WithChic two sequin duster and horrible customers experience

I ordered two dusters. It took forever to arrive. Upon opening the box sequence fell on the floor. I did find on both long strings with missing sequins. Both items were the same size. I could fit one and not the other. It was right at all. I wrote them immediately. I received response saying, sorry you couldn't fit them. They are Asian sizes. They asked if they could refund on $20 of my money. I said no. Send return label. They both are damaged and one don't fit. I want a refund. They then said that it would cost a lot to send back. Nothing since then. Don't waste your money unless your Asian sizes.

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R
12:04 am EDT

WithChic product

I ordered a beautiful top that was displayed on your website. What i received is nothing like it. You can't even wear that thing doesn't even cover the chest its barely even a top. I just lost 22.88$ on this. And you want me to pay additional fee to send it back just to get 5$ back. What kind of scam is this. Why do i get penalized for your false advertisement.

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C
1:36 pm EDT

WithChic disgusting company

my daughter purchased a jacket form this company, they sent over a moldy mildew jacket that made me sick and seek medical attention, after making this company aware of this, they still insist that we take the jacket fully completely out, cause they were not stasife with the first pic we sent them. they do not want to exchange the product, nor return the money, this is a bogus site and i do not recommend anyone to shop from this site, unless you want to get medically sick with they moldy products or get your money stolen

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Update by Carmen Rodriquez
May 08, 2018 1:39 pm EDT

REAL DISGUSTING COMPANY THIEVES COMPANY SHOULD BE REPORTED. I AM SICK CAUSE OF THEM INHALING MOLDY FUMES FROM THEY PACKAGE, DO THEY CARE NO, THEY JUST WANT ME AND MY FAMILY TO CONTINUE TO BE EXPOSED FROM THESE HARMFUL CHEMICALS

NOT EVEN A EXCHANGE THEY WILL PROVIDE, STINGY SCAMMING COMPANY STAY AWAY

my daughter purchased a jacket form this company, they sent over a moldy mildew jacket that made me sick and seek medical attention, after making this company aware of this, they still insist that we take the jacket fully completely out, cause they were not stasife with the first pic we sent them. they do not want to exchange the product, nor return the money, this is a bogus site and i do not recommend anyone to shop from this site, unless you want to get medically sick with they moldy products or get your money stolen

Update by Carmen Rodriquez
May 08, 2018 1:37 pm EDT

my daughter purchased a jacket form this company, they sent over a moldy mildew jacket that made me sick and seek medical attention, after making this company aware of this, they still insist that we take the jacket fully completely out, cause they were not stasife with the first pic we sent them. they do not want to exchange the product, nor return the money, this is a bogus site and i do not recommend anyone to shop from this site, unless you want to get medically sick with they moldy products or get your money stolen

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F
2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

WithChic false advertising re: return policy

Do not buy from this company! They do not disclose this on their website, but are located in china, while they advertise a 30 day return or exchange policy, you will have to pay for the shipping to china! Not only that, but that ask you to "declare the value to about $5-10 and mark it as a personal package (gift)".

This company is a sham!.

Here are the exact words I received by email: "...in principle anyway if you are not satisfied with your order, we accept the return application, since we offer 30 days return and exchange. But maybe it will cost a lot of time and money to return it back, uh... If possible, hope you can consider to keep it, send it to your friend as a gift, and I can ask a 20% refund for you as reimbursement."

Shameful...

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ComplaintsBoard
D
7:07 pm EST

WithChic dallas cowboys cheerleader costume

February 17, 2018
dear withchic

i purchased the dallas cowboys cheerleader costume on feb 4, 2018. I never received my costume. I paid
$ 26.99, in which was taken out of my checking account on feb 4, 2018. I never received my beautiful outfit. I want my refund returned back to my debit card asap!
sincerely
ms. Jessica mcfall usmc
[protected]@gmail.Com

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K
5:11 am EDT

WithChic cheaters

Purchased a dress from www.withchic.com and the one I received was way too small and tiny and did not fit. I contacted them and asked for a return label but they refused to refund me or even replace for a bigger size.
They claimed my dress was on final sale and that they were unable to accept these kind of items back.
I never heard anything about sales! I paid full price for my product!
This is 100% some kind of scam, I'm sure about that! Don't buy anything from these cheaters!

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M
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

WithChic - too expensive to return

It is impossible to return anything! I wanted to return the defective item that I received from www.withchic.com and when I contacted their customer service they refused to give me a refund. After days of arguing they finally freed to give my money back, but the said that I have to sent the product back to China at my own expense! Shipping to China is super...

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