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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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V
5:04 pm EDT
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Wish.com 925 silver jewelry

In the month of September I ordered about 9 to 10 pieces of jewelry necklaces, rings, and bracelets three of them broke and eight of them turned color from silver to copper and I am furious. We are talking of over $100.00 dollars worth.

This is the email I sent to their support email.

Good afternoon the jewelry I ordered are garbage, because I cleaned them with the jewelry cleaner and they changed color and I tried cleaning them with the silver cleaning cloth and the color remained a redish pinkish color. I am so angry 😡 and dissatisfied with the majority of my purchase and I did spend money with your company and you sold me fake silver jewelry you need to reimburse me for your awful product.

Sincerely
Viola Evans

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12:12 pm EDT
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Wish.com Wish orders many items

When I try to purchase some thing it asked me to add additional billing information so I reenter my card number and information and then it says there's something wrong with my user account I've also had quite a few items be refunded and I've also got items being shipped to me as we speak that I was able to pay for so I can't understand why I'm not able to pay and get my items I've got $200 worth of things that I want before my husband gets back to town

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2:00 pm EDT

Wish.com Missing packages

I order eight things from wish and haven't received the item I order it in Jan and sum in Feb it never camed so when I file for a refund I only got my shorts in the mail. I haven't been receiving any mail lately. I always get my packages even if I file for a refund because of slow delivery. But I been missing packages for months and only received one out 8 packages. So I want my refund I haven't got anything, I think it been stolen and all together it cost $33.17. Charger (2) Bra (1) Hair oil (1) Baby shirt (1) Face skin mask (1) Scissors (1) Underwear (1)

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12:39 pm EDT

Wish.com Limited Quantity Deal

You wait according to wish.com 24 hours ( one day ) in my case I waited one and a half day - 36 hours. If you do not will they refund you "within one hour" :) but somehow you will be able to see the refund in your account within 14 days !? :) So they could withdraw money from your card in few seconds, but will refund you within 14 days :) ...There is a way to get your money in a second, but no way to return in in a second :)
Also concerning that "Limited Quantity Deal" - first buyer is winner! Its OK nothing wrong till here, but what kind of computer system Wish use, so they can not see the winner immediately?! They wait 24 hours - one day and after that time they know who is the first buyer ?! :) :) :)
So for me is Scam/Fraud. They keep my money for AT LEAST - "24 hours" ...
There are thousands like me who's money are kept for a certain period of time... I am not a banker but for sure there is a kind of profit beside this...some finance institutions offers interest rate per night ...
So we do not earn - they earn from us :)

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Cheryl Edson Brewer
, US
May 29, 2020 9:11 am EDT

I have had the same questions and wondering the same thing. They are keeping money tied up in my case, then cancelling after order has been processing for weeks. They make money off of my money and I get nothing. How can this be right. If the order goes into processing that means you’ve won the Limited Quanuty deal. If the store can’t fulfill their obligation then they shouldn’t offer the item on a Limited Qanity Deal.

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G
10:28 am EDT

Wish.com 5 products that I never ordered!!!

My banks notified me that a 5th product was charged from Wish.com yesterday. 5 items? I have not ordered anything!
I immediatly cancelled my credit card. unfortunatly they had already charged me with 4 other products! I sent numérous email in a very unfriendly web site. They never responded but did send me emails about those items being send the next few days. Have tried again to reach them via email and their response is still this item wil be shipped...
I have never dealt with such a fraudulent company! They are simply thieves and should not be in business. Please let everyone around you to never ever use wish.com!

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Kaleb80
, US
Apr 20, 2020 9:53 am EDT

Received an alert from my bank debit of $600 USD from wish.com I never order anything from them that company is a scam have reported fraud unit of my bank

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R
10:15 am EDT

Wish.com Address info and customer service reps inept

I am 9 emails into a complaint with wish. Somehow there idiots failed to put a building number on my address and to compound the issue the wrong name. i have several tracking numbers for the items purchased that i will probably never receive.
Customer service keeps writing back with no helpful response.
Their CS Reps are bumbling idiots Because no one reads the problems from the prior emails. WTF!

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J
10:05 am EDT

Wish.com selling on wish

Wish.com is a horrible platform to sell on if you're in the USA. They use dynamic pricing which increases the price we sell items for by 30%-100% and take an additional 20% selling fee. Whenever you have a problem, support does not respond or just give you the walk around. I would recommend purchasing and selling items on other platforms until wish starts taking care of their sellers and even buyers. When they make 30-100% profit from a seller, that raises a lot of questions.

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10:37 pm EDT
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Wish.com payment issues

Am having trouble adding my payment, I have been shopping with wish but for this past two month is not accepting my payment and every item I ordered have been refunded. My account name is hauwa akhigbe. All it keep telling me to send in my recent purchase bank statement. Which I have already did, but not resolve. Please I need help.

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5:37 pm EDT
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Wish.com no confirmation but credit card charged

I made an order on March 29, 2020. Never got a confirmation of the order but my American Express card was charged $4.24. I want a REFUND! Bad business dealing with Wish! I will report this to the BBB if I don't get a suitable resolution. Please resolve this issue. Transaction #[protected]. Complaint not long enough? How about I post what a scam Wish purchasing is on all avenues of social media? Is the complaint long enough now?

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A
6:06 pm EDT

Wish.com multiple purchases

I have shopped wish for years
The quality of products was hit or miss but the prices were low enough to take the good with the bad, but ultimately had a pleasant experience.
Now it seems that as their popularity has increased, so have the prices, drastically. Not only are they charging far too much (ex. Mens sz 12 Puma Roma white BMW model $76, Puma website $45), but they are also falsely advertising their prices. Buying shoes for example, they have a nice low price listed for their knock off, that is until you click buy, at that point you realize that the low price was for a tiny size and the actual price for my size is 40 bucks more. I've never seen a store that charged more for each size. In the real world Mens are one price, Women's another price and Children's another. That's just how it is. On top of all of that, they over price shipping.
Sure, you can get rush delivery now and have your product in less than 6 weeks, but you'll end up paying retail price of the actual name brand product that you just ordered a knock off version of.
I have had numerous products never arrive, which they have refunded only a portion of. The so called free offers are not free. They either actually only give away one, the first ordered after midnight or so they say, or they charge ridiculous shipping. That's a scam all in itself. This whole thing just turns my stomach now.
" Scrolling through the wish site you just find dishonesty, greed and deception. Oh, don't forget the counterfeit American currency that is now circulating our economy. I have received 2 fake 20s as change from two different businesses in the past few months and business owners are complaining about the recent influx of this "motion picture" money. Why doesn't it all have motion picture use only printed on it? That says a good deal about the lengths they will go to make a buck. What's the punishment for counterfeiting currency or even simple possession in a communist country? Just curious.
Enough is enough wish. Stop scamming Americans. Be decent and lower your prices back to a reasonable amount. At least do it for anyone that doesn't leave to go to one of your much cheaper new rival sites. I personally am out.

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M
5:47 am EDT
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Wish.com fraudulent activity in my account

Fraudulent order placed as my account was hacked from their server. False order placed with delivery address to unknown person. My bank account was also charged with fraud activity without even any orders seen in wish.com but bank account was charged from wish.com
I emailed to the company and still no reply.
The company was involved in this fraudulent activity.

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R
6:18 pm EDT

Wish.com dear wish I bought a watch from u guys

I bought a watch on wish n got sent to another address I track it down and it says that it go sent to van nuys ca 91405 and it was supposed to be sent to Springfield mas 01105 and it never came I would like to find out why it got sent over there or at least a refund please I don't know if I hacked or some body change my address here's my email [protected]@gmail.com

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10:00 am EDT

Wish.com I could not talk a human.

I ordered a ozone generator at 19 march 2020. The delivery adres was my work adress. Next day my workplace has been closed by covid19. I checked my order status at wish.com and it did not send it. And I have wanted to change my adress as a home adress. I couldn't talk a human, no interlocutor. A robot software was interlocutor with me. The robot told me "wait, ..." Now my order is lost, I have no idea what should I do. They could change my adress and thay had enugh time for it. I will not buy anything from wish.com anymore if they will not solve my problem.
LX071136103CN

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M
8:21 pm EDT

Wish.com There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this. Okay

There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this.
Okay. Please rectified this problem as soon as possible thanks

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SD Alvey
, US
Nov 08, 2021 5:22 pm EST

my account has been blocked for 3 months. i have tried to solve this but been impossible. I know my Credit Card ran out of money and i have tried to enter a new Card but I still get blocked.Please help!

S
S
SD Alvey
, US
Nov 08, 2021 5:27 pm EST
Replying to comment of SD Alvey

my account has been blocked for 3 months

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K
1:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Payments

I have ordered off WISH since 2013 and now I keep getting a message telling me I need to send a picture of my PayPal showing purchases with WISH. I have sent in the picture and keep getting generated emails saying the same thing no matter what I email back. This is to the point that I am really done with it. I just want my WISH cash refunded so I can close my account.

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7:31 am EDT
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Wish.com I want to change my payment method but I’m having problem with that

Last year I was using Gt bank master card for payment and shipping of goods that was before my account get a problem, I want to change it to sterling bank using my dad account and I'm having issue with that

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D
6:02 pm EDT

Wish.com Seat cushion for my car order 4 got 3

Order Feb. 6 2020 4 black cushion for my car received 3 only today package had been tape up with yellow tape
Dianne Edwards
145 Willie Currin Rd.
Henderson n.C. 37537

Invoice id 5e3c53cd6e37do3a9cc7508

Transaction id 0l5528081k6872605

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T
7:56 am EDT

Wish.com Code referrals

I have had 5 people that purchased something using my referral code but Wish.com refuses to give me the reward I had rightfully earned. I've tried contacting them but all they said was they didn't purchased anything. That's baloney because all of people I have referred had bought something using my referral code. Wish owes me $10 in Wish cash.

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12:48 am EDT

Wish.com I am having problems changing my email address

I entered my email address wrong and I have had no success changing it I would like someone to help me and also send me any emails that I have not received to my proper address [protected]@outlook.com please could someone sort this please as I have tried to work it out myself but don't seem to be having any success. if you are unable to do this could you phone me on [protected] as I may find this easier thank you

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6:16 pm EDT

Wish.com dress

I ordered a dress for a wedding a month ago. They do not tell you when you order items that it is shipped from out of the country. I have still not recieved the dress. They took my money out of my account very fast. I will never order anything from them again.

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