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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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L
4:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com the covid 19 masks two orders, total $71

I ordered Order #: 5e82baea73ae26536382423a
Order #: 5e82bc3fc558270c1c16c803
the masks for covid - for my family (daughter will give birth in three weeks).
Two orders and AFtER I ordered it was sent in co formation"will be processed by April30".
Today came email about second order ($21): "we are processing". Nothing about first order made 5 minutes before second order. Both total $71.. I replied asking about order $49. Mojo g. I looked : support.in chat was only automatic "support": nothing but ruling "you will have order by June 29". Next "you will received it in August 2020". I tried to find : "cancel my order" the reply: "we can not cancel because we already shipped". How? It is not even processed - it will be processed by April 30! How it could be already shipped?! It is obvious scam.in return policy"we can change return policy any time". What? It is scam! It is no the boots - it is defense from death at covid19 for my family. Any other item could be sent in August. I requested refund : Information and dates should be there BECORE money charged. But it is a scam - they informed about dyes AFTER charging $. No one would buy it after being ill and dead. I am going to file case in FBI.

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Update by Lyudmila Syrochkina
Apr 02, 2020 4:40 am EDT

I ordered the personal masks for covid19 Order #: 5e82baea73ae26536382423a
Order #: 5e82bc3fc558270c1c16c803
- for my family ( daughter will give birth in three weeks).
Two orders total $71. AFTER I ordered I received “confrimation"
It will be processed by April30". But it was not informed BEFORE the money were charged!
Today came email about second order ($21): "we are processing". Nothing came about first order $49 - which I made 5 minutes before second order . Both total $71. . I replied asking about order $49. I looked : support chat which was only automatic "support": nothing else but to choose ready their reply " you will have order by June 29". Next " you will received it in August 2020". I tried to find the topic : " cancel my order" and received immediate reply: " we can not cancel order because we already shipped". How? It is not yet processed- it will be processed by April 30! How it could be already shipped? Then It is obvious scam. In return policy" we can change return policy any time". What? It is scam! It is not the shirt or the boots - it is defense item from death at covid19 for my family. Any other item could be sent in August, sure. But he info about such unusual delivery- 4-5 months later? On pandemic? I he requested the refund : Information and dates should be there BEFORE money charged. But it is a scam- they informed about dates only AFTER charging $. No one would buy it after being ill and dead. I am going to file case in FBI.

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O
OnlineScammers
, US
Apr 18, 2020 1:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

BEWARE OF THIS ONLINE SCAM : Nathalie Brennus Coronavirus scammer flooding social media with fake cures and tests.

The trend in fake Covid-19 products is especially troublesome because many of these products can look convincing to the average person. Jay Kennedy, a professor at Michigan State University’s criminal justice school and Center for Anti-Counterfeiting and Product Protection, emphasizes that it’s relatively easy for counterfeiters to make the package of a fake product look believable: They can buy the vials and boxes from legitimate medical supply companies and then replicate any logos and certification stamps.

The accounts used to advertise these products might look less legitimate. They do not typically have a large number of followers, for instance, and they generally aren’t meant to exist long-term. Sellers have an incentive to keep them online just long enough to attract a buyer.

Mackey and his team are already analyzing a data set of 80 million tweets in addition to Instagram posts. Many of these posts prompt people to call them directly — perhaps using an encrypted app — using Covid-19 terms to advertise. They might ask potential buyers to use Bitcoin or other unusual payment schemes. Angelo Mazza, an intellectual property attorney who recently wrote a brief on Covid-19 counterfeits, adds that weird spellings and formatting of words are a strong hint that a seller isn’t authorized. The apparent typos might actually be attempts to evade screening algorithms set up by the social media platform.

BEWARE OF THIS ONLINE SCAM : Nathalie Brennus Coronavirus scammer flooding social media with fake cures and tests

Kennedy notes that another potential source of fake treatments is illegal online pharmacies, which the Food and Drug Administration (FDA) has repeatedly tried to crack down on. “Unlike pharmacies, the vast majority of online pharmacies sell counterfeit medications, and people can ‘get’ drugs, prescription medications without needing a prescription, ” he explains.

Regardless, if you see a drug available on the internet that normally requires a prescription you don’t have, don’t buy it. Even if you do manage to get ahold of the real pharmaceutical, it’s dangerous to take a medication unsupervised. One person has already died from taking chloroquine phosphate, for instance, and a recent study shows that coronavirus patients may face the risk of fatal heart complications when taking the drug. Participating in the black market for hydroxychloroquine also contributes to a troubling shortage for people with lupus and arthritis, who can need it to stay healthy.

At-home, FDA-approved Covid-19 tests do not exist, but fake tests are still available online
Beyond fake treatments, social media sites are also filled with accounts pushing rapid, at-home Covid-19 tests. Mackey told Recode that these posts seemed to pop up online suddenly after March 22, likely driven by the news, and that forced his research focus to expand from bogus cures and treatment to various coronavirus testing products. Now, Mackey thinks he’ll spend more time scanning the web for antibody tests, since they’re increasingly being discussed by public health and government officials.

No tests for Covid-19 infection have been approved by the FDA for use at home. There are also no FDA-approved at-home serological tests, which measure the amount of Covid-19 antibodies in a patient’s body and, thus, detect their immunity to the disease. Currently, the best way to be tested for Covid-19 — if you’re considered eligible — is through a medical provider, such as an urgent care facility, a drive-through testing center, or a hospital.

“Most people probably don’t know how a normal test kit works, ” explains Kennedy. “That’s one of the major disadvantages that we consumers have. We don’t know how things like that are supposed to operate.”

Black market Covid-19 test sellers seem eager to take advantage of this knowledge gap. On eBay, we found a listing for a “rapid test device” for the Covid-19 antibody from a seven-year-old seller with generally positive feedback. Claiming to be based in Lithuania, the account previously sold mostly clothing.

Nathalie Brennus Coronavirus scammer flooding social media with fake cures and tests

Sales and Customer service

Wedson Momperousse
CUSTOMER SERVICE REPRESENTATIVE
+[protected]
momperousse@indigo-net.com

Sébastien Page
SUBSCRIPTION OFFICER
+[protected]
page@indigo-net.com

Elisa Sarthe
CUSTOMER SERVICE REPRESENTATIVE
+[protected]
sarthe@indigo-net.com

Alexis Vanderhargen
Alexis Vanderhargen
CUSTOMER SERVICE REPRESENTATIVE
+[protected]
vanderhaegen@indigo-net.com

Bérénice Ilski
CUSTOMER SERVICE REPRESENTATIVE
+[protected]
ilski@indigo-net.com

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B
9:15 am EDT

Wish.com Hi my name is ms bridget o Reilly synnott

I have been trying to add my card details as my payment but I have money in my account but it keeps saying there is something wrong with your user account can you slove this is this a pravate account and is my details pravate on this site please write back

Yours sincerely Ms bridget o Reilly synnott

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B
2:35 am EDT

Wish.com Ability to purchase and annoying message about verifying myself

I have spent hundreds of dollars at Wish and have been happy with most purchases. Now all of a sudden I keep getting this stupid/annoying message...verify yourself and I'm unable to pay for things in my cart. What in the world is going on. Surely to goodness Wish still welcomes purchases. Please please please fix this problem or I'm positive you will lose a lot of faithful customers and of course, that means a serious decline in revenue. RIGHT?

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V
8:50 pm EDT

Wish.com grid tie inverter

i ordered a grid tie inverter from wish.com it never came i ordered it in january they aren't sending it. i can't get a refund.when i tracked the package it said it was prohibited goods. and is not allowed to leave china. i want a full refund 87.00 dollars.

Partial Refund on Feb 17, 2020
Last Location: China
Store: tgreyewyruyret
600W Grid Tie Inverter MPPT Function 22-60VDC input 110V 230VAC Micro Grid Tie Pure Sine Wave Inverter 22V 60V to 110V 220V
Qty 1

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L
8:32 pm EDT

Wish.com My account being blocked

My account email [protected]@live.com. au address: 83 Premier St, Gymea NSWv2227 Australia had a purchase listed that was not mine - I Noticed 2 days later, wish refunded it. Since then I have had a different name and Canadian address on my account. Every time I contact wish, I get a reply from a different person - I do exactly as instructed, over and over and still cannot get the block off my account. I do not know how this other person and address got onto MY account yet I am the one suffering and constantly contacting wish to get my account unblocked. Even having done all that is asked it is still blocked. How can this be rectified.

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2:35 pm EDT
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Wish.com All products

I have been reviewing this app for sometime now and picked a verity of products across a number of ranges, the prices are all false compared to the final cart price. It should be reported to Apple and Android as this app can only work if they are allowed to use their platform. The app is full of false advertising and should come with a health warning

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5:38 pm EDT
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Wish.com My account being blocked for no reason

I have ordered several items for around 150 to 250 dollars. I have cancelled the old orders that cost around 400. And they were refunding my money back then last wednesday out of blue they took my 400 out of my bank. They were not supposed to do that after I cancelled old orders. Then I noticed that wish blocked my account for no reason. I sent my bank statements several times and assured me that once they review and get me back to shopping.

And they said due to company policy that they cannot remove block from my wish account. I emailed them several times and asked why they block it and why they took my money out of my account without telling me. And demanded they return my money back.

I don't understand why they are doing that! They made me pissed off !

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R
9:01 pm EDT

Wish.com Payment issue

I'm trying to purchase and isnot letting me do anything been with wish for awhile never had a problem now have payment issue already send a copy of my statement and still lock out been 2 months already is not right what is going on send my statement 5 times what else can I do for this to clear out already is not fair

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6:54 am EDT
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Wish.com Returns process

I returned a jacket to Wish and I have a signed receipt from the courier, but my account has not registered the return and I have not had a refund. This was in January. I have wrote 9 times to wish but all I get is an automated reply to use the customer service. This is also an automated service which stops while they await the return. It states if I have a problem I should contact them, but that is impossible. I need a real person to check on this and return my money to my bank account please. Also, they need to rethink the automated service and not leave customers so frustrated for 2 months now.

See below. Read all please>

Request #[protected]: Were you satisfied with our response?

You forwarded this message on Thu 26/03/2020 12:48

Wish Customer Support
Wed 11/03/2020 06:04




You

##- Please type your reply above this line -##
Hey Grays Medic,
Thank you for using Wish! We're always trying to provide the best possible service and we would really appreciate your feedback on your recent customer service experience.
If you have a moment, please answer one simple question by clicking either link below:

How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your email was about:

Wish (Wish)
Mar 4, 20:19 PST
Hi Grays Medic,
Thank you for your response..
I'm sorry to hear that there's something wrong with your order. As previously mentioned, any return or refund requests can only be placed within Wish and cannot be supported through email:
MOBILE
1. Go to your Order History
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through Wish Assistant to submit your refund request
WEB
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your refund request
Keep in mind that if the refund window has closed, this means that you're no longer eligible for a refund: https://www.wish.com/return_policy
Should you end up opening a request in Wish, you should receive a reply within 24 hours. We look forward to helping you within Wish's website or app.
Harvey
Wish Customer Support

Grays Medic
Mar 4, 15:13 PST
Dear Sir.

This is the delivery confirmation and signature from the courier service.

Sincerely

David Gray

Parcel Number: P2G67146552
Your parcel has been sucessfully tracked and delivered by Hermes ParcelShop Small

Return address:
5, Beaver Close, MORDEN, SM4 4NH
Collection date:
21 January 2020 13:57

Collected

In Transit

At Depot

Out for Delivery

Delivered
Tracking Status
Date
Delivered
23 January 2020 15:43
Delivery Scheduled
23 January 2020 10:19
Delivery Scheduled
23 January 2020 09:35
At Depot
23 January 2020 07:45
At Depot
23 January 2020 06:58
At Depot
22 January 2020 23:21
In Transit
22 January 2020 05:31
In Transit
22 January 2020 05:30
In Transit
21 January 2020 20:23
Collected
21 January 2020 13:57
Dropped Off
20 January 2020 16:08
Your parcel was delivered to:
Wish, Room 5165 The Pompey Centre, Fratton Way, SOUTHSEA, PO4 8SL
Delivery date:
23 January 2020 15:43
The following Signature was taken by the courier:

Is your parcel missing? Make sure you review the following list of checks before you proceed.
Have you checked with members of the same household?
If your parcel has been sent to a works address, have you asked your colleagues?
Have you asked your neighbours?
Double check any secure locations outside of your property (Such as garage, shed or porch).

What would you like to do?
Cancel Dispute Continue Dispute
About Us

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Coverage

Wish (Wish)
Mar 3, 15:43 PST
Hello Grays Medic,
Thanks for writing back.
I understand that you return this item. Can you attach a photo of the receipt showing the customs notice you mentioned?
You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.
We appreciate your patience and look forward to hearing back.
Thanks for shopping on Wish.
Ronnie
Wish Customer Support

Grays Medic
Mar 3, 10:38 PST

I can't do anything in the customer services support as it is stuck on the refund mode. Please read my message properly.

Do something, this is just ridiculous.

Sincerely

David Gray

Wish (Wish)
Mar 3, 08:28 PST
Hi Grays Medic,
I'm sorry to hear that there's something wrong with your order. At this time, any return or refund requests can only be placed within Wish and cannot be supported through email:
MOBILE
1. Go to your Order History
2. Click 'Contact Support' for the item you're inquiring about
3. Follow the prompts through Wish Assistant to submit your refund request
WEB
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your refund request
Keep in mind that if the refund window has closed, this means that you're no longer eligible for a refund: https://www.wish.com/return_policy
Should you end up opening a request in Wish, you should receive a reply within 24 hours. We look forward to helping you within Wish's website or app.
Ronrexter
Wish Customer Support

Grays Medic
Mar 3, 05:20 PST

Dear Sir

I have written many times to you regarding the return of a jacket that I had bought. The courier has confirmed that it was signed for by someone at Wish on the 23rd January 2020.

Order #: 5e10c84ed4b3a411b0b44cc6

Item description.
New Fashion Mens Woolen Coat Warm Coat Down Jacket Wool Coat Cotton-padded Coat Autumn and Winter Warm Tops Business Casual Mens Windbreaker Long Section Plus Cotton Thick Double Collar Wool Coat Chaqueta De Invierno De Los Hombres
GBP £28.00
Brown, L-(US/EU size L), Qty 1
Shipping: GBP £10.00

Your automated customer services states, if there is a problem let me know, but it has no option to answer that if you look at the menu, so this has been very frustrating. Please can someone deal with this asap. Still waiting on refund. Thank you

Sincerely

David Gray

[protected]@talktalk.net

This email is a service from Wish.

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K
11:45 am EDT

Wish.com i need to cancel an order

My order did not said I recieve the product after 1 month that I need now and also did not said tha comes from china now with global infection...I dont want to recieve that package and as the order will delay 1.1/2 month I assume that I can order something else...plz I dont want to throw away 20€ and dont take anything...let me buy something else and cansel my order

This is my letter to wish and one girl Αθηνά from store always replied to me that i keep you informed about the position of your package, thank you!

I wrote that i informed the central store about that if she anser to me again that she replies some things that im not asking and she replied again with the same words...this is total unproffesional i think so i write to you...thx if you can do anything to vansel my order and take something else...its been 3 days tha i order and will come in 2 months...how i can not cansel that ...its not even shiped

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R
1:55 pm EDT

Wish.com Never received it,it went to the wrong address and state,USPS said wrong tracking # on package

I received a notice from the U S P S saying my package will be delivered today, the problem was it was in West Chester Pennsylvania and I live in London Kentucky.my address is on my account very clear, i tried to email them and nothing, i contacted the U S P S and the to the information and called me back saying the package went to the right person on the address but the tracking number was wrong it was mine so here i am nothing.i did get the US P S conformation # just in case this goes into legal situation

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J
1:56 pm EDT

Wish.com Fake fake fake

Jewelry is not gold as they claim not to mention other items look larger in photos but when you receive the item its smaller then expected can the better business be called? I think wish should be shut down they should be made to repair all damages they have made/caused to society bottom. Line they are [censored]

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A
6:55 am EDT

Wish.com I am always asked to submit photo and identification

I hve no of times sumitted same but to noavail.

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3:15 am EDT

Wish.com I can’t place an order

When I place an order and it says there's something wrong with my account to go to Wish.com payment issues and when I get a payment issues and wants me to verify my identity but it won't let me click on verify my identity I'm getting really upset

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W
1:15 pm EDT

Wish.com payment issue

everytime I try to check out it keep asking me for my bank statement, can't purchase on on the site, , fix it or, I'll stop shopping on wish

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10:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com etui de poche en cuir brun

j'ai fait une commande chez vous.no transaction 2BD867261M3659609 no facture 5e2bcf99dOa51264563985c vous avez recu le paiement par paypal.je n'ai pas recu ma commande et elle ne parait nul part sur mon compte wish.svp verifier et me donner une reponse [protected]@hotmail.com

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2:01 pm EDT

Wish.com They do not have a website and I ordered thru wish a bissell Steam Shot

March 14 Placed order for Bissell SteamShot
New Customer
payment was taken and I have not received a confirmation (only from my bank) or communication of any kind. With this being my first order I am concerned. I then tried to look up the website for them and found nothing...do I need to file a fraud complaint? I am used to at least receiving a confirmation...

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12:22 am EDT

Wish.com I am trying to buy merchandise & it won't accept my payment.

My name is Tracine Ervin
3901 Herrick St.
Flint MI 48532
[protected]
This is all of my information...It will not let me purchase anything when I try to check out with my payment information. Something is wrong with my account.

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12:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com I was charged 19.20 CHF today at 17:22 illegally by your company

This is not the first time and ENOUGH with your fraud . If i leave my card on file with no authorizartion to you that mean NO CHARGING. I WANT THIS MONEY RETURNED IMMEDIATELY NOW TO MY CARD: [protected] Mikhael Jaime Shamis Mezrahi
Email: [protected]@wybmea.com
Tel.: +[protected]

YOU ARE FRAUD YOU CONTINUE PLAYING GAMES

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5:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Payment issues

Sometime, in January, I tried shopping but I had payment issues which had not been able resolved up till now.During this January provided my identification number I D yet the issues could not be resolved now am trying to shop for another item and I am having the same issue.Though, the issue was resolved that January but my my was later refunded which discourages me from shopping.

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Jonesdavid
, US
Mar 26, 2020 4:55 am EDT

They took my money and sed they was going refund it wat i do i ant got my money yet and that was march 3 or the 6

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