Menu
Wish.com Customer Service Phone, Email, Contacts

Wish.com
reviews & complaints

www.wish.com
www.wish.com

Learn how the rating is calculated

1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Wish.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wish.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish.com reviews & complaints 4297

Sort by:

Newest Wish.com reviews & complaints

ComplaintsBoard
J
1:59 pm EDT

Wish.com still waiting on delivery

paid and ordered leather jacket march this year im still waiting on delivery from wish online

Read full review of Wish.com
Hide full review
ComplaintsBoard
B
1:52 pm EDT

Wish.com My order

I am very upset with your company this is the third day I have tried to get in touch with someone to find out how to return two items that I received this week these items are not sized correctly and they are too small I would like a refund and also information where I can mail these back to you through the post office my name is roberta nizzico my email is [protected]@verizon.net my phone is914 476 2204 please help me wth this situation or I will have to call the better business bureau thanks these items were already bill3ed to my credit card

Read full review of Wish.com
Hide full review
ComplaintsBoard
F
9:27 pm EDT

Wish.com My wish account

Every time when I tried to submit my payment, this message will appeared.
Before this, I received a message asking me to send my photo ID and photo of my debit card. I have sent it several times but did not receive any response.message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH.

Read full review of Wish.com
Hide full review
ComplaintsBoard
A
9:08 pm EDT

Wish.com Several items purchased since april from wish.com

Hello,

Several items purchased since April 2020. They keep sending newer delivery dates and I repeatedly asked them to refund my money or I will report them for fraudulent practices. Nothing!

Help please, since I don't know what to do. They keep blaming Covid19 but why collect people's money? And keep changing dates. The latest dates now is October. Ridiculous! Their site allows you to do nothing; no refund, grievance reporting nothing!

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
7:18 pm EDT

Wish.com Refund

To whom it may concern. Place an order june 25 2020 order#5ef598fdae66487bfc44eb35 amount 68.17 to my visa card I have not
Received anything date keep changing each month I no longer want any items
Please refund my cardplease

Thank

You stephanie jones 1600 n wilmot rd #194
Tucson az 85712

Card last 4#1636

Read full review of Wish.com
Hide full review
ComplaintsBoard
E
11:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Delivery problem

I ordered a pair of trainers on 19th may and to date, despite my efforts this item has not been received order 5ec3e9ba6875d29bd83b2955... Now I realise there have been delays because of the current pandemic but this is now over 3 months since I ordered and I should be grateful if you would investigate and advise if you can or cannot supply the goods. Thank you

Elaine Elliott
28 Hunt Road
Liverpool L31 6BW

Read full review of Wish.com
Hide full review
ComplaintsBoard
C
10:47 pm EDT

Wish.com Cell phone return

Ihave been trying to get my refund from you.I have sent all the info you requested! iam very disgusted with your site! i have not had trouble like this before when i returned an item i did not want! why am i having soomuch trouble?

Read full review of Wish.com
Hide full review
ComplaintsBoard
M
6:04 pm EDT

Wish.com I purchased a v60 android smartphone from wish I received it but

I ordered a v60 android smartphone from wish.com it took about two months to get to me the phone was pretty much as described but one the phone was dead but on there description it didn't give much information regarding which phone providers this phone will work with I wanted to find a way to reach out to the merchant but instead of emailing there customer service the weird thing was when I opened the box there is a sticker on a tiny paper saying that if I have any issues to message them at there number of all places on WhatsApp messenger but when I tried to send a message it would not go through this makes zero sense why put there number in the item box if it doesn't work so I emailed wish customer service today they normally get back to me within a day or two I'm hoping they will tell me how to get ahold of this merchant

Read full review of Wish.com
Hide full review
ComplaintsBoard
M
1:27 am EDT

Wish.com Slide projector

On 16 June I ordered a slide projector newest design 4K projector UNI. You deducted $76 as agreed but you also took $79 which I did not authorize. I emailed several times but you, never replied. I also queried the projector because the terms you used did not match the product I ordered, but again you did not reply. Now after 2 month the parcel arrived and of course it is the wrong product, the one which I queried. Now I have to return the product but do not wish to pay out of my pocket unless you guarantee to reimburse me. That means the wrongly deducted $79..

I now await your instructions and tru8st you will solve my problem quickly. Kind regards

Read full review of Wish.com
Hide full review
ComplaintsBoard
T
6:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Order #: 5ec02d08a9a4410f53ac190e

Placed in May I still haven't received the item. Yet you have said it left the customs of destination London on 25th May. This was obviously incorrect. Other items ordered before and after have arrived. This seems like a Scam.
It is terrible service and unacceptable.
Your interface did not provide a complaint option also.
The Order number should provide all the information you need. Please let me know if you need more.
This is URGENT

Read full review of Wish.com
Hide full review
ComplaintsBoard
M
10:52 am EDT

Wish.com I want to cancel my order I need my money back

I recently had a family tragedy and I need the money back on my card to go out of town I've tried over and over and over on the app and it doesn't work

Read full review of Wish.com
Hide full review
ComplaintsBoard
H
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com They never sent out orders and no refund, fraud website!

I had never experienced such horrible shopping experiences in my entire life!
On May 8th, 2020, I didn't what happen then I got many noticed that I had placed tons of orders in wish.com!
I had found out that they tried all their best to trap you in. Once you touch a key or little piece of area of the payment key or somewhere, it placed all your shopping cart's products for you!
When you tried to cancel all those orders you never wanted to place, they refused to do so. It will show like " the order is in progress", then even orders never sent out, it still shows " order is in progress" or " order is processing"
after you had waited for 3 months wanted to requested your refund, they said you had payment account issue, asking you send them ID. I had sent my ID many times and it kept block my account and never let my account to unlock, then all my refund can't get access. They just rubbed your money from you.
I was wondering how come there is no way and no one to solve all these horrible issues for all of us? I sent out tons of emails, photos, no one even care, they keep saying you have account restriction and that it is. never reopen your account and you never can get your money back!
They tell me there is something wrong with your user account. please visit https://www.wish.com/payment-issue to resolve this. so I uploaded my ID, it never changed anything, still kept you account restriction and then you never can ask for refund. I had sent them tons of emails asked to remove the restrictions, they never replied me with any answer. Just keep your account out of date, then your refunds will be expired, you never get any refund. that is what they do.
In general, you will see how horrible they had done to trap you in!

Read full review of Wish.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
B
B
Boyo56
Chilliwack, CA
Aug 21, 2020 9:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The same happened with my sister-in-law. I believe that it is a scam website.
If you paid by Visa, MasterCard or PayPal, call them to investigate and you should get a refund.
If it looks too good to be true, it is.

ComplaintsBoard
D
5:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wish.com Shoes

I ordered a pair of brown toe shoes in early May. The shoes I received on 8/9 were black toe. On 8/11 I emailed them my dissatisfaction of their era and attached photos as proof along with request for a refund. They then tried stalling tactics by again requesting additional photos fabricating stories about me ordering 2 pair of shoes when I know i orderered only one brown toed pair which is verified in my order history on the account. I am yet to see a refund! Below are the emails between the customer service representatives and myself. The 3rd photo are the shoes I received. The last photo and the small photo in the top portion of the emails are the shoes I ordered clearly 2 different colors.

Read full review of Wish.com
View 0 more photos
Resolved

They refunded my money

Hide full review
ComplaintsBoard
S
5:46 am EDT

Wish.com Most of my orders.

Return made. Refund not made. Card can only accept deposits from government because it's an unemployment card. Asked wish to provide card#deposit made to, as well as date and amount. Wish keeps referring me to page of no help. I just want this headache over. It's been going on for months. Wish just keeps stalling and repeating rehtorical nonsense. I just want my $34. I'll even accept wish cash.

Read full review of Wish.com
Hide full review
ComplaintsBoard
H
12:31 pm EDT

Wish.com Sizes and quality

hi, you know when you look at the items on the screen, it loos fantastic but when finally item comes, what a let down. The quality is.. well.. nondescript, cheep, and the size is made for a person of size 4T to small. I ordered several items and was waiting thinking to get those nice looking items and guess what! all are for a small person and some items I ordered 4X. Out of 18 items ONLY one skirt fits the rest my graddaugter cant wear and she is 0-2 size. I usually wear size 20 22 but when I put my blouse with yours, not even Medium... I dont know how to return those items, but, I have spend more then $250, 00 for things that are as poorly made.. huge disappointment. The only good thing is you have a good layout artist. I am sure I am not the only one who complain, I think you get what you pay for I would just like to return those things not to collect dust in my house. BTW, you may count one less costumer... helen kotur

Read full review of Wish.com
Hide full review
ComplaintsBoard
T
1:08 pm EDT

Wish.com products

During lockdown time I discover this web site. My friend advised me not to as the quality is very poor. clothes looked very nice and reasonable priced. I thought I should give it a go as I di buy clothes from Shein and had no issue with them.
I placed an order in June 2020, mostly clothes. I only received few with very low quality. 4 of my items are missing. I have been chasing ever since but no hope. My app that I use to track my orders shows they are on the way. support team says it has been delivered. checked with post office with neighbours... found nothing. I don't know if I ever received them but now I feel like I will loose my money as well.
This is so bad for this company as I will tell every one on face book not to try this web site ever. I work very hard and cannot afford expansive clothes to work. I did like wish clothes, thought I can look stylish but hee let alone looking stylish, I don't even get clothes. Its unfair.
please help me
Regards
lubna

Read full review of Wish.com
Hide full review
ComplaintsBoard
T
8:53 am EST

Wish.com My gold necklace and bracelet

I ordered some gold necklace and bracelet from you guys and waited for it for it for a while and it turned out to be fake..i thought since it say 18k on it it pose to be real I would've never bought it if I knew that..do I get my refund..or what do I do.. My Email_ [protected]@gmail.com

Read full review of Wish.com
Hide full review
ComplaintsBoard
K
8:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Trying to place orders

I have been trying to place orders for about 3 months or longer I have ordered before I also advised by sent in my photo ID when I put in my E-mail y password etc I am getting a bit fed up with it all I hope you can resolve this also can I close that account and open a new account please E-mail as soon as posable why have you not been able to resolve this I seem I am not the only person this has happened too I hope to hear from you soon so I can order again

Read full review of Wish.com
Hide full review
ComplaintsBoard
M
10:17 pm EDT

Wish.com Products and services

The items I ordered were all at a discount price. I also know that there are many complaints. I don't see how a company can do that, if they say that my order is complete and payment accepted, they can not turn around the next day and tell me I am getting a refund. Wish is supposed to be a company that has produced it's for sale under market prices. This is scandless.

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
P
9:05 pm EDT

Wish.com N58 ECG Watch

The N58 watch has failed in well under 1 year of use after buying it in October, 2019.
First the knob/button stopped working about 2 months ago (now 12th August, 2020).
At about the same time the rear circular metal trim fell off. I stuck it back on with superglue bit it recently fell off again
Then only sometimes will the face switch on by shaking your wrist/arm.
Then yesterday 11/8/2020, for some unknown reason it reset back to 1/1/2020 (I think, as I can't get the face to light up right now) This means that there are no statistics to send to my mobile phone. But I just managed to get it to light up and see that it has in fact reset back to the correct date and time! Ha ha ha ha!
So I am not impressed to see it malfunctioning about 6 months from buying it.
As far as I can see there are no warranty specifications listed anywhere for any products and you can't actually communicate with Wish. If correct then that is a terribly bad situation.

Read full review of Wish.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wish.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wish.com Customer Service. Initial Wish.com complaints should be directed to their team directly. You can find contact details for Wish.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wish.com. Discuss the issues you have had with Wish.com and work with their customer service team to find a resolution.