Wish
reviews and complaints

I purchased the above t short over two months ago still yet to receive... I keep getting told that the item is on its way and if it is not with me before 1/11 o can request a refund but have no luck as I am told that my wish account is not in good standing as I have received too many refunds.just like buying an item in a shop if it is faulty I would ask for a refund.
I have not even received my item for which I am am asking a refund and am still being refused!
I am wanting a refund as I believe I am not going to ever receive this item if I don't receive my refund within 30 days I will be getting in touch with Consumer Affairs
Thanks
My details are as follows...
Laura
Phone:[protected]
Email:[protected]@hotmail.com

I can't check out with you, you are saying that is something wrong with my account, there Is something wrong with you not with my Aaccount.i do purchases often In other sites and I don't meet any issues like this. I can't understand why you don't leave people to give to you money, you recommended me to visit this page for solving my problem but I don't see any solution, it's the third time I contact you this way

I received this suppose to be leather jacket on 10/17, and it is not what the order on line say it should be. The tracking number is LN661081052CN. The jacket have no form of leather no where, the jacket is a very very thin suede material and very cheap looking and the size say a 3x but a very small probably can fix it.It has no style, quality or nothing. Would truly like to recieve /get a refund

I ordered this coat on September around September 18-21, 2018. There was no tracking number provided, I keep getting the runaround and this is the third arriving date. I have not received the coat at all and I want my money back. This is unacceptable. I was supposed to get it around the 4th or 5th of October, then October 18th, and no November 17th. No way. I want a refund or I will be seeking legal action. This is very unprofessional.

I have been in touch with customer service over payments that were taken from my account on the 24th of August I can not find the order but when I sent a email I was told that they could see it on the system and I would be refunded the money in 2 weeks this was over 2 months ago I have sent numerous emails .
And every reply is from someone different and changing the response and not actually dealing with the issue that I have asked about .
When I asked for the details of the company I made payment to they said they didn't have any it was to Amsterdam NL .
This is really frustrating I also asked for an email address to make a complaint and was also told they haven't any contact details .hopefully you can get to the bottom of this issue .
Thank you Rosemary Matthews

I received a fortnite alarm clock in a damaged condition. The screen has a black mark across the bottom left corner which is blocking the view of the date display and the time is not displayed at all. I bought this as a Christmas present for my son who loves fortnite and I cannot give him a broken item as a gift I also bought other goods costing over €200 in total I am very disappointed with this and hope u will be able to replace it as I would still like the product for my son it has a picture of the fortnite battle royals characters on it

My email is [protected]@gmail.com I am a wish customer. I have recently contacted wish about items not received and have received refunds as I should because I haven't received the ordered items. Now my account has been flagged for excessive refunds, I am not going to pay for something I haven't received, and now I cannot contact customer services about the order that I have received. I will not pay and will take this matter to court

Tracking no for order placed on 11/8/18 is #[protected]
Tracking no for order placed on 4/8/18 is
#ANJPY2107363658YQ
I have not received these items which I'm very disappointed about as these are gifts for my grandchildren. The original delivery date was 21/9/18 then that extended to 27/9/19 and I'm still waiting. The only information I can get is that they are in transit and have been in transit since August we are now in October. Can you investigate to find out exactly what is going on and resend these items as I really would like to receive them. I look forward to hearing from you as soon as possible so this can be resolved.
Sandra Chandler
68 Newcombe Road
Luton
LU1 1LH
ENGLAND
[protected]

I have recently in the last 3 days tried to make 3 different orders to with one credit card one with my own credit card the others was the other half both have been declined and now it says that there is a problem with my user account and I was told to come to this address to sort it out I'm not far off writing a very shocking review as this has happened 3 times no

Dear Wish,
I feel very unhappy with your service.
I have been flagged as over using your refund and I am now not being able to contact support.
It is not my fault if all the package arrived or do not arrived. Some items arrived after 4-6 month.
I ordered recently (12/10/18) a new IP smart camera from Xiaomi and the item has not been shipped. I try to contact support but could not due to over using your generous refund. I have done nothing wrong I just live in South Africa and everything is very slow here.
If I knew about the issue I will not have ordered anything because I cannot even contact support.
What sort of service is that? The Store is GraceKeeper so if the item is not shipped please refund me.
You can not blame me for something that was beyond my powers. I did what any one else will have done. I did not abuse anything I just did what was in my right.
If all parcel are taking that long to reach Africa or specially South Africa maybe you should change your shipping time policy!
Do not make me feel like a criminal I have done nothing wrong.
Please respond or I will definitely take it to further.
Kind regards,
Fernando Tuesta
+27 (0)[protected]

I have returned as advised a wedding dress i bought last September 2018 which didn't fit me (the size i used was based on the chart provided). The tracking system confirmed it was received by the company. Ive emailed several times yet i didnt received any more updates. They said i will be refunded but havent received any text after that. My request for REFUND has been ignored. Please help me with this matter. Many thanks

i have ordered from wish for years. recently i placed an order and a couple of days later i checked on my order and it said refunded. i again tried to place an order and this time it said i had to show my bank statement showing where i had ordered from wish before. this does not sound right to me. why am i all of a sudden after years not able to place an order?

I purchased Apple Watch cover which was due to arrive on 3rd October 2018. As of today's the order has not arrive and I tried to get a refund, Wish refuses to issue refund until I continue shopping with them. I refuse to shop with them again until this issue has been resolved. I had no option but to shop with Joom instead of Wish, until the issue has been resolved.

On October 15th at 6:00am I mistakenly bought two pairs of boots. I immediately cancelled the order 5 minutes later. I want to know why am I being charged shipping, etc, when I haven't even received the order. I will be taking this up with PAYPAL if I do not get my money back. How is it WISH can take my money instantly, but they are unable to refund instantly.

I have bought several clothing items from wish.com. Most of the item were of really low quality, some were wrong size and some were not even delivered. I tried to return these item as those were completely useless. Some items were returned and after some returns they blocked the account stating you can't return any more due to excessive returns. There is no such thing stated in their return policy. Now I am stuck with useless items and not getting refunds. Some items are not even delivered. I even tried to give the products back but they don't want to take the product back not they want to refund money..

I placed an order 2 months ago. I did not received it within the estimated time. I did not want the refund, i wanted the order so i chose to wait another 2 weeks. After two weeks my order still not arrived and when i try to do a refund they stated i have had too many refunds BUT that i should keep ordering... WTH?
My last order (same order, of which they told me to reorder with the refund) was sent to another province NOT my fault ... the three orders before, came in.
This website is VERY hit and miss... They won't refund me, they won't contact the seller, they won't find my order yet they want me to spend more money and order more items...

I think if you spend less than $10 you get your stuff but, if spending more... Good luck...

Also, they keep sending me generic emails and not one of the emails have anything to do with my complaint or have any valid solutions

Good day

My name is Sonja Reynders

I have ordered clothing items in May 2018, I have complained numerous times and every time I logged a complaint, I got the same response that my orders were refunded to my Credit Card, I've checked my Credit Card Statements and nothing to date has been refunded. I just need the items to be re-instated and delivered to me. I've also attached my Credit Card Statement on numerous times for your consultants to confirm no refunds done to date but still nothing done.

Seee below: Numerous emails sent to Wish with Reference numbers of the orders

Kind Regards
Sonja Reynders
[protected] / +[protected]
silvernight.[protected]@yahoo.com

[Wish] Re: My account settings > Account settings > Other account updates
Shopping
Wish (Wish Customer Support) Oct 1 at 5:59 PM
To
Sonja Reynders
Message body
##- Please type your reply above this line -##
Your request ([protected]) has been updated. To add additional comments, reply to this email.

Wish (Wish)

Oct 1, 21:29 IST

Hello Sonja,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Please be advised that Wish offers a 30-day return policy on all orders. I reviewed your purchase and it appears you're unfortunately beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

Please don't hesitate to let us know if you have any other questions, we're more than happy to help.

Mark
Wish Customer Support

Sonja Reynders

Sep 29, 21:48 IST

Heloooooo there Mike
i never got a refund i gave checked my statement what dont you people understand.
I need my full order to be reinstated.URGENTLY PLEASE I NEED ALL THE STUFF THAT I HAVE ORDERED
THERE ARE NO REFUND BACK TO ME.. JUST REINSTATE MY FULL ORDER PLEASE!
KIND REGARDSSonja Reynderscel.[protected]
Sent from Yahoo Mail on Android

Wish (Wish)

Sep 29, 14:18 IST

Hello Sonja,

I apologize for the inconvenience and am sorry to hear about the issue with your order. Wish offers a 30-day policy on all orders. I reviewed your purchase and it appears you're unfortunately beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

Please don't hesitate to let us know if you have any other questions, we're more than happy to help.

Mike
Wish Customer Support

Sonja Reynders

Sep 28, 15:36 IST

HELOOOOO THERE
PLEASE CAN I HAVE MY FULL ORDER REINSTATED.
I DO NOT NEED IT TO BE REFUNDED.PLEASR REINSTATE AND SEND ME MY ORDER IN FULL.
HEAR FROM YOU SOON.
KIND REGARDS
SONJA REYNDERSCEL.0826529020Sent from Yahoo Mail on Android

Wish (Wish)

Sep 20, 04:25 IST

Hello Sonja,

Thanks for getting back to us.

I am sorry to hear that you haven't received your order. Please know that customers are given 30-days from the latest delivery date for them to contact Wish Support for cases like this which you may view at this link: https://www.wish.com/return_policy.

It turns out that you are beyond Wish's 30-day policy and because of that, we can no longer provide a refund. The most that I can do is take note of this so that we can serve you better on your next purchase.

For future orders, should you have any concerns, kindly get back to us within 30-days from your latest delivery date. We will definitely assist you.

Thanks for your understanding.

Mary
Wish Customer Support

Sonja Reynders

Sep 19, 15:11 IST

Good day
Kindly find attached Credit Card Statements (May, June, July, August) and see that no refunds were done back onto my account.
No refunds done in all these 4 months.
Please do not do a refund as I still need all my stuff delivered to me.
I copied in all the orders I made in my previous email with reference numbers.
Please advice of the dates the refunds were done, per order as refund transactions do not reflect.
I however, do not need the refund but need the orders delivered to me.
Kind Regards

From: Wish (Wish Customer Support)
To: Sonja Reynders
Sent: Wednesday, September 19, 2018 3:51 AM
Subject: [Wish] Re: My account settings > Account settings > Other account updates

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Attachment(s)
datauri-file.png
credit card may 2018.pdf
credit card june 2018.pdf
credit card july 2018.pdf
credit card aug 2018.pdf

Wish (Wish)

Sep 19, 07:21 IST

Hello Sonja,

I apologize for the inconvenience and am sorry to hear about the issue with your order. Wish offers a 30-day return policy on all orders. I reviewed your purchase and it appears you're unfortunately beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

Please don't hesitate to let us know if you have any other questions, we're more than happy to help.

Faye
Wish Customer Support

Sonja Reynders

Sep 18, 17:24 IST

Good day
Kindly note that I do not want refunds on my orders.
I need all my orders to arrive.
Please track and trace them where they are and ensure they are delivered to the delivery address as stipulated.
Here below are my orders: They all say refunded, however, nothing was refunded as per Credit Card Statement that was attached on the previous email.

| |
| New Fashion Casual Sexy Lotus Slim Long Sleeves Off Shoulder Chiffon Blouse Shirt Tops |
| Store: Win_Accessories |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| 2018 New Fashion Sexy Strapless V-neck Womens Shirt Collar Cross Straps Frauen - hemd Chemise |
| Store: xiongmaor |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Women's Fashion Sexy Hollow Package hip Back Open fork Bottoming T-shirt（Black, Green, Red, Pink, S-M-L-XL） |
| Store: You love fashion |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Women Sexy Summer Dress Long Evening Party Dress Beach Dress Sundress |
| Store: lovelifexiaowuwu |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| (Asian size ) Women Fashion Sexy Long Sleeve Cotton Shirt Lace Blouse Loose Top Casual T-shirt S-XXL |
| Store: Ahaggar |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Female Ankle Length Ripped Pants High Waist Stretch Capri Pants Army Green Leggings |
| Store: Eofly |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Women Sheer Sleeve Embroidery Lace Crochet Chiffon Shirt |
| Store: AISHANG FASHION |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Women Sheer Sleeve Embroidery Lace Crochet Chiffon Shirt |
| Store: AISHANG FASHION |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Women's Autumn Loose O-neck Off Shoulder Long Sleeve Knitted Sweater |
| Store: second floor officce |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Women Sexy Hollow Out Lace Embroidery Crop Top Flare Sleeve Casual Summer T Shirt |
| Store: shopop |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Women Sexy Hollow Out Lace Embroidery Crop Top Flare Sleeve Casual Summer T Shirt |
| Store: shopop |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Sexy Women Off Shoulder Casual Tops Blouse Lace Crochet Chiffon Shirt S/M/L/XL |
| Store: ulamore |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Women Fashion Autumn Sexy Blouse Deep V Cross Strap Long-sleeved Women Casual Split T-shirt Cotton Tops Split T-shirt Plus Size Blouse Pullovers |
| Store: BettLife |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Fashion Women Casual Chiffon Dress V neck Short Sleeve Lace Crochet Patchwork Hollow Out Mini Loose Beach Dress Plus Size |
| Store: Fashion Listing |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| |
| Leopard Long Curling Eyelash Extension Black Fiber Mascara Double Eye Lashes Makeup |
| Store: hello_jewelry |
| Quantity: 1 |

Refunded on Jul 6, 2017 |

Contact Support
| Order Placed:May 26, 2018 | Details |

| |
| Women Sexy Corset Hollow Lace See-through Underwear Cami Lingerie Bra Set |
| Store: Ihometown |
| Quantity: 1 |

Arriving by Jul 21, 2018Tracking #: UC110814020MY | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 21! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
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| | Almost there! |
| | Arriving by Jul 21, 2018 |

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Where's My Package?Contact Support
| |
| Fashion Womens Ladies Summer off Shoulder Shirt Loose Casual Blouse Tops T-Shirt |
| Store: cannier |
| Quantity: 1 |

Estimated Delivery by Aug 1, 2018Tracking #: YT1814706596001458 | Share |

Our tracking information may be out of date. Did you receive this item yet?Yes NoYour Order
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| |
| | Processing |
| | Shipping |
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| | Almost there! |
| | Estimated Delivery:
Aug 1, 2018 |

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Where's My Package?Contact Support
| |
| 1 Bottle 10 Ml Teeth Whitening Mouth Cleaning Liquid Whitening Dental Bleaching Tools |
| Store: Cherryss |
| Quantity: 1 |

Estimated Delivery by Aug 21, 2018Tracking #: LAOJQ0000547978YQ | Share |

Our tracking information may be out of date. Did you receive this item yet?Yes NoYour Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Estimated Delivery:
Aug 21, 2018 |

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Where's My Package?Contact Support
| |
| Womens Solid Off Shoulder Long Sleeve Slim Tops |
| Store: Enjoy Lives |
| Quantity: 1 |

Arriving by Jul 21, 2018Tracking #: RL799232965CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 21! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 21, 2018 |

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Where's My Package?Contact Support
| |
| Sexy Lady Lace Hollow Crochet Chest T-Shirt Patchwork Long Sleeve Slim Solid Cotton Pullover Femme Top Blouses |
| Store: SHENZHEN LONGDRAGON TECHNOLOGY CO., LTD |
| Quantity: 1 |

Arriving by Jul 23, 2018Tracking #: UG730721875CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 23! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 23, 2018 |

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Where's My Package?Contact Support
| |
| Lace Out Flowers Crochet Long Sleeve Blouse Womens Sexy Cold Shoulder Slim Tops |
| Store: shakiras |
| Quantity: 1 |

Arriving by Jul 23, 2018Tracking #: UM277616810CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 23! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 23, 2018 |

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Where's My Package?Contact Support
| |
| Women Summer Lace Crochet Bikini Cover Up Swimwear Bathing Suit Beach Dress Tops |
| Store: Sometimes321 |
| Quantity: 1 |

Estimated Delivery by Aug 1, 2018Tracking #: YT1814706596001463 | Share |

Our tracking information may be out of date. Did you receive this item yet?Yes NoYour Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Estimated Delivery:
Aug 1, 2018 |

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Where's My Package?Contact Support
| |
| Sexy Women's Bikini Set Bandage Push Up Padded Swimwear Swimsuit Bathing suit |
| Store: oneshop93 |
| Quantity: 1 |

Estimated Delivery by Aug 1, 2018Tracking #: YT1814706596001461 | Share |

Our tracking information may be out of date. Did you receive this item yet?Yes NoYour Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Estimated Delivery:
Aug 1, 2018 |

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Where's My Package?Contact Support
| |
| SEXY Womens Bikini Set Bandage Push-Up Padded Swimwear Swimsuit Bathing Brazilian |
| Store: sexyflame |
| Quantity: 1 |

Arriving by Jul 23, 2018Tracking #: RW088492979CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 23! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 23, 2018 |

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Where's My Package?Contact Support
| |
| 2017 Lover Beauty Sexy Bra And Panty Sets Sexy Lingerie Women Lace Bra Set Push Up Woman Underwear Set Ropa Interior Mujer Conjuntos |
| Store: saleDiscount |
| Quantity: 1 |

Arriving by Jul 21, 2018Tracking #: UH032783471TR | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 21! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 21, 2018 |

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Where's My Package?Contact Support
| Order Placed:May 26, 2018 | Details |

| |
| SEXY Women Summer Lace Vest Top Sleeveless Blouse Casual Tank Tops T-Shirt |
| Store: Fashion Monkey |
| Quantity: 1 |

Arriving by Jul 19, 2018Tracking #: YT1814706596001443 | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 19! If it doesn't arrive by then, please contact support.Your Order
|
| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 19, 2018 |

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Where's My Package?Contact Support
| |
| New Trendy Women's Strap Side Bottom Halter Bikini Bathing Suits Ladies Flowers Embroidered Sexy Underwear |
| Store: shakiras |
| Quantity: 1 |

Arriving by Jul 23, 2018Tracking #: UM278455478CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 23! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 23, 2018 |

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Where's My Package?Contact Support
| |
| Sexy Women Bikini Set Push-up Padded Bra Swimsuit -Swimwear |
| Store: largofish |
| Quantity: 1 |

Estimated Delivery by Aug 21, 2018Tracking #: RW088662704CN | Share |

Our tracking information may be out of date. Did you receive this item yet?Yes NoYour Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Estimated Delivery:
Aug 21, 2018 |

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Where's My Package?Contact Support
| |
| Sexy Women Fashion Bathing Suit Lace Hollow Crochet Bikini Cover Up Swimwear Summer Beach Dress |
| Store: ELINKMALLSTORE |
| Quantity: 1 |

Arriving by Jul 23, 2018Tracking #: UG730933172CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 23! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 23, 2018 |

|

Where's My Package?Contact Support
| |
| Sexy Women's Crystal Bandage Bikini Set Push Up Padded Swimwear Swimsuit Bathing Suit |
| Store: Latedinner |
| Quantity: 1 |

Estimated Delivery by Aug 1, 2018Tracking #: YT1814706596001446 | Share |

Our tracking information may be out of date. Did you receive this item yet?Yes NoYour Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Estimated Delivery:
Aug 1, 2018 |

|

Where's My Package?Contact Support
| |
| Womens Beachwear Swimwear Bikini Beach Wear Cover Up Swim Skirt Summer Dress |
| Store: Fashion Monkey |
| Quantity: 1 |

Arriving by Jul 19, 2018Tracking #: YT1814706596001442 | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 19! If it doesn't arrive by then, please contact support.Your Order
|
| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 19, 2018 |

|

Where's My Package?Contact Support
| |
| Plus Size Women's Lace Crochet Blouses Shirts Long Sleeve Off Shoulder tops |
| Store: funhobbies |
| Quantity: 1 |

Arriving by Jul 21, 2018Tracking #: UG731694244CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 21! If it doesn't arrive by then, please contact support.Your Order
|
| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 21, 2018 |

|

Where's My Package?Contact Support
| |
| 140x190cm Pareo Scarf Women Beach Sarongs Summer Chiffon Scarves Geometrical Design |
| Store: Bobora |
| Quantity: 1 |

Arriving by Jul 23, 2018Tracking #: UG730950428CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 23! If it doesn't arrive by then, please contact support.Your Order
|
| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 23, 2018 |

|

Where's My Package?Contact Support
| |
| Fashion Women Sexy Off The Shoulder Casual Loose Long Sleeve T-Shirt Tops Blouse+Choker |
| Store: Sugar Sweety |
| Quantity: 1 |

Arriving by Jul 19, 2018Tracking #: YT1814706596001441 | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 19! If it doesn't arrive by then, please contact support.Your Order
|
| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 19, 2018 |

|

Where's My Package?Contact Support
| |
| Sexy Off Shoulder Lace Blouse Shirt Women Lace Up Embroidery White Tops Tees Lantern Sleeve Beach Summer |
| Store: LANSOON |
| Quantity: 1 |

Arriving by Jul 22, 2018Tracking #: RW088344771CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 22! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 22, 2018 |

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Where's My Package?Contact Support
| |
| Sexy Strapless Long Sleeve Halter Bead T-shirts |
| Store: Hangzhou Zibuyu Chaoliu Trade.Co.Ltd. |
| Quantity: 1 |

Arriving by Jul 23, 2018Tracking #: UM278387203CN | Share |

NoticeIf your package hasn't been delivered, please give it 5 business days to arrive. It should arrive by Jul 23! If it doesn't arrive by then, please contact support.Your Order
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| |
| | Processing |
| | Shipping |
| |
| | Almost there! |
| | Arriving by Jul 23, 2018 |

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Where's My Package?Contact Support
| |
| Off Shoulder Casual Loose T-Shirt Tops Womens Printed Summer Blouse Tops Shirt |
| Store: BLTECH |
| Quantity: 1 |

Arriving by Jul 23, 2018Tracking #: UM275822527CN | Share |

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Arriving by Jul 20, 2018Tracking #: YT1838090005948963 | Share |

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Arriving by Jul 23, 2018Tracking #: UM277560792CN | Share |

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Estimated Delivery by Aug 21, 2018Tracking #: UM276800032CN | Share |

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Arriving by Jul 23, 2018Tracking #: [protected] | Share |

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Delivered on Aug 6, 2018Tracking #: [protected] | Share |

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| 2017 New Fashion Sexy Off-Shoulder Long Sleeve Top Wth Choker |
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Delivered on Aug 6, 2018Tracking #: UM276800307CN | Share |

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Arriving by Jul 23, 2018Tracking #: YT1838090005950099 | Share |

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| Sexy Thong Cheeky Bottom Women Beachwear Brazilian Bikini Bra Swimwear Bathing S M L XL |
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Arriving by Jul 19, 2018Tracking #: YT1814706596001099 | Share |

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| New Arrival Fashion Women Sleeveless Striped Patchwork Maxi Long Dress w/ Belt #TA |
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Estimated Delivery by Aug 21, 2018Tracking #: RW088349306CN | Share |

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Arriving by Jul 23, 2018Tracking #: UM280915062CN | Share |

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| Professional Waterproof Makeup Eyebrow Set Tint My Brows Gel Long Lasting Grey Brown Henna Tattoo Eyebrow Dye Gel |
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Refunded on Aug 6, 2018 |

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Arriving by Jul 23, 2018Tracking #: [protected] | Share |

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Arriving by Jul 23, 2018Tracking #: UM278508215CN | Share |

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Arriving by Jul 19, 2018Tracking #: YT1814706596001445 | Share |

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Arriving by Jul 23, 2018Tracking #: YT1814706596001128 | Share |

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Arriving by Jul 20, 2018Tracking #: YT1814706596001111 | Share |

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Where's My Package?

From: Wish (Wish Customer Support)
To: Sonja Reynders
Sent: Sunday, September 16, 2018 3:05 AM
Subject: [Wish] Re: My account settings > Account settings > Other account updates

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Wish (Wish)

Sep 16, 06:34 IST

Hello Sonja,

Sorry to hear that your package didn't arrive yet. Unfortunately, sometimes things go wrong when shipping packages overseas and occasionally orders do get lost. If you can't tell where your package is from the tracking information and your estimated shipping time has passed, it's time to open a refund request through the app. This is the fastest and easiest way to get your money back.

To begin the refund process:

Tap the 'Order History' tab from the drop down menu at the top of the screen.
Find your missing item on the page.
Tap on the big blue 'Request Refund' button under that item.
Follow the prompts to and fill out the required information to open your refund request.
This will open a request in our system and you should receive a reply within 24 hours.

Feel free to get back to us if you'll be needing further assistance. Thank you for choosing Wish!

Shelltal
Wish Customer Support

Sonja Reynders

Sep 15, 17:34 IST

HELOOOOOOO THERE
CAN SOME MANAGER CALL ME URGENTLY MY ORDERS IS MISSING IN ACTION NO REFUNDS IS SHOWING ON MY CREDIT CARD I ORDER MY STUFF IN MAY 2018 4 MONTHS LATER STILL NOTHING... I CANNOT KEEP ASKING WHERE IS MY ORDER I SPEND MORE THAN R6000 AT YOUR COMPANY.
PLEASE MAKE AN EFFORD AND FIND MY ORDER AND SEND TO ME.I WILL NOT RECOMEND WISH TO ANY CLIENT IF MY STUFF IS NOT SORTED...
THANK YOU I NEED URGENT FEEDBACK ABOUT MY ORDER.
THANK YOUSONJA REYNDERS6104180088084NO 15 COIN AVEBULTFONTEINPRETORIAGAUTENG0120CEL [protected]
Sent from Yahoo Mail on Android

Wish (Wish)

Sep 15, 04:09 IST

Hello Sonja,

I understand that you're not seeing your orders in your Order History and would like to know their statuses:

If you are unable to see your purchases in your Order History, it probably means you have accidentally created multiple accounts. To see your purchases, please log out of Wish and log back in using the information below:

User Email: s******t.[protected]@yahoo.com
App Type: Wish
Login Method: Email

After logging back successfully and if you want to check the status or shipping ETA of your purchase, you can find this information on your Order History page.

Check Order History Page
In the mobile app, you can find this page by going to Order History and clicking the big blue 'Track Package' button.

(http://i.imgur.com/oOWzI4y.png)

On the website, you can find this page by going to www.wish.com/transaction and clicking on 'Track Package' in the appropriate item box.

(http://i.imgur.com/O6Gb0l5.png)

Both pages will display the same information:

Status: Preparing to Ship, Shipped, or Refunded This is displayed prominently and is highlighted in a color
Tracking Number: You can click this tracking number to track your package.
If your package is shipping to the US, you can use this tracking number on the USPS website to track your package.
If your package is shipping to a country that is not the US, you can paste this tracking number on 17 Track.
Please note that if you access the tracking page before the package has arrived in your country, the page may say 'not found.' This is because the package may not be able to be tracked until it reaches your country, as the tracking number may only be applicable to the local carrier in your country.

Contact Support with Questions
If you have any further questions about the status or shipping ETA of your purchase, you can contact our support team directly from your Order History page:

Tap on 'Contact Support.'
Tap on the certain items you are inquiring about.
Select the topic 'Shipping Status or ETA.'
Describe your issue/query and tap 'Ask Question.'
This will open a support question for our customer service team. We should be able to respond within 1-2 days.

Thank you for your understanding. Feel free to contact us again if you have other concerns and we'll be happy to assist you.

Ernest
Wish Customer Support

Sonja Reynders

Sep 14, 17:25 IST

Hallo there
Kindly find attached Credit Card Statement. It requires Password which you can use my ID No: [protected].
The Credit Card Statement from the Bank Shows that the debit went through for the order of the goods including the amounts, however, the funds were not refunded. I also checked the statements for July and August, there is no refund made to date.
I need my full orders delivered to me.
15 Coin AvenueBultfontein Pretoria GautengSouth Africa0120
Trust you find above in order
Regards all

From: Wish (Wish Customer Support)
To: Sonja Reynders
Sent: Thursday, September 13, 2018 6:01 AM
Subject: [Wish] Re: My account settings > Account settings > Other account updates

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Wish (Wish)

Sep 13, 09:31 IST

Hello Sonja,

Thanks for getting back to us.

I understand that you wanted to know the status of your order and that they don't appear in your order history. At this time, could you please provide the following information regarding your order?

The last 4 digits of the credit or debit card charged
The Paypal or Klarna transaction ID (If Applicable)
The date of the purchase (the date on which the first charge appeared)
The exact charge amount and the currency
Order ID (it starts with a 56 or 57 and you can find this on your order confirmation email)
Once I have more information, I can hopefully get this resolved for you. I'll look out for your reply but please let us know if you have any other questions.

We apologize for the inconvenience and thank you for your understanding.

Mary
Wish Customer Support

Sonja Reynders

Sep 12, 23:10 IST

HELOOOOOOO
I URGENTLY NEED TO KNOW WHAT HAPPEN TO MY ORDERS...I DID SEND THE REFERENCE NRS SEE BELOW..
PLEASE I NEED UPDATE URGENTLY...
KIND REGARDSSONUACEL [protected]
Sent from Yahoo Mail on Android

Wish (Wish)

Sep 6, 14:01 IST

Hello Sonja,

Thanks for writing back. I understand that you unable to see your order history.

Apologies for any inconvenience you have experienced so far. Could you please provide your Order Number for this transaction? You can find this in the email we sent you when you placed your order or on your Order History page when you click 'Details' next to an order.

Looking forward to your response.

Rennee
Wish Customer Support

Sonja Reynders

Sep 5, 17:35 IST

HELOOO THERE
PLEASE SEE MY ANSWER BELOW AND PLEASE GET BACK TO ME REGARDING MY ORDERI DO HAVE TRACKING NR DO YOU NEED THIS ASWELL
AWAIT YOUR URGENT FEEDBACK I REALLY NEED MY ORDER.
KIND REGARDSSONJA REYNDERSCEL [protected].

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Wish (Wish)

Aug 25, 18:35 IST

Hello Sonja,

Thanks for getting back to us. I'd be happy to take a closer look at this for you.

In order for us to locate your account, could you please provide the following information?

Order ID (it starts with a 5 and you can find this on your order confirmation email)
Full name as it appears on your Wish profile
Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars
If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
If you used Klarna please provide the Klarna reference/statement number, which can be found on your Klarna statement
Once I have more information, I can hopefully get this resolved for you. We'll look out for your reply but please let us know if you have any other questions!

Barbie
Wish Customer Support

Sonja Reynders

Aug 24, 16:04 IST

Sent from Yahoo Mail on Android

On Fri, 24 Aug 2018 at 12:30, Wish Customer Support wrote
i neef to know what is the stagus of my goods whe are they arriving. it is fully paid
regards Sonja
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Sonja Reynders

Aug 24, 16:00 IST

I need to know what is the status of my order please...fully paid...

Sent from Yahoo Mail on Android

Sonja Reynders

Aug 24, 15:11 IST

Helooooo there
Trust all is well...
Please do call me urgently regarding my order still OUTSTANDING.
PLEASE IT IS FULLY PAID!
KIND REGARDS

From: Wish Customer Support
To: Sonja Reynders
Sent: Monday, August 13, 2018 5:08 AM
Subject: Request #[protected]: Were you satisfied with our response?

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Wish (Wish)

Aug 7, 07:11 IST

Hello Sonja,

At this time, could you please provide the following information regarding the charge you're seeing?

The last 4 digits of the credit or debit card charged
The Paypal or Klarna transaction ID (If Applicable)
The date of the purchase (the date on which the first charge appeared)
The exact charge amount and the currency
Once I have more information, I can hopefully get this resolved for you. I'll look out for your reply but please let us know if you have any other questions.

We apologize for the inconvenience and thank you for your understanding.

John
Wish Customer Support

Sonja Reynders

Aug 6, 10:59 IST

Helooo there
My id is 6104180088084my credit card is master card [protected].. 829

My email adresd silvernight.[protected]@yahoo.commy delivery address isno 15 coin ave bultfontein pretiria Gauteng 0120.cel [protected].
My gmail email address no longer in use.
Await your feedback.
Kind regards
SONJA REYNDERS
Sent from Yahoo Mail on Android

Wish (Wish)

Aug 6, 10:49 IST

Hello Sonja,

Thank you for contacting us.

I am sorry to hear that your orders are not in your order history.

Please note that, if your orders are not appearing in your order history, you may be logged into the wrong account. A different Wish account is created when you sign up via email, Google+, or Facebook. You may just have more than one Wish account. Try logging out of your current session of Wish and logging in with a different method.

At this time, could you please provide the following information regarding the charge you're seeing?

The last 4 digits of the credit or debit card charged
The Paypal or Klarna transaction ID (If Applicable)
Invoice Number (PayPal)
The date of the purchase (the date on which the first charge appeared)
The exact charge amount and the currency
Email address associated with your Wish account
The payment method used
Once I have more information, I can hopefully get this resolved for you. I'll look out for your reply but please let us know if you have any other questions.

We apologize for the inconvenience and thank you for your understanding.

Gemma Donna
Wish Customer Support

Sonja Reynders

Aug 5, 20:33 IST

i went to order history and there are nothing in my order history chart i had a couple of orders outstanding. i do not need a refund i need my orders please follow up this outstanding orders of mine.. regards Sonja

This email is a service from Wish. Delivered by Zendesk
[44D5M4-2EQM]

on the 24th of september i believe it was, , i order four items that were never processed or shipped to me. there was x3 lead lights with a string and 10 photo holders (4x6) size on all. also there was a aqua type coloured speaker. if this issue is unable to be fixed in anyway possible or if i am unable to get the things i have payed for ($75 dollars worth) i would like a refund asap.

I have ordered several items off WISH and most of them are cheaply made. There are ads for 925 sterling silver jewelry that are not sterling silver but alloy, ads that state cotton and it's cheap synthetic, and many more. These ads are blatant fraud and false advertising. It does not matter if it is $1.00 or $100.00 if it is not what is advertised I deserve my money back. I did receive a few refunds and now I been banded from more refunds being accused of taking advantage of the refund policy. When the items I get are fakes it is WISH that is taking advantage of me. Out of about 15 items only 1 I got was worth it. I still have about 6 more yet to be delivered mostly sterling silver jewelry which I believe will also be fakes only good thing is most I did not pay more than $3.00 for.

I ordered this item since Jan 2018. It was supposed to deliver on march 2018. Till today date I haven't receive the item nor refund for it
I closed my bank account so it's no longer valid
I need my items ASAP
This is so trivial waiting for 10 months to receive a piece of clothes. I need my item and compensation for waiting so long

[protected]
Anas wuhoosh
dubai