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Wish.com Customer Service Phone, Email, Contacts

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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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J
11:18 am EST
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Wish.com Stole my money

I ordered 3 backpack. You refunded me without me asking for a refund and it's been almost 2 months and no refund ever appeared. I kept contacting support which was no help and they just kept sending me give it 10 busses day. We are well iver that and you stole over a R1700 from me! I even asked for formal proof of payment but no answer, i called my bank no record of your so called refund! You are a scam and you stole from me.

Desired outcome: I even said you can just return it in wish credit because you never refunded me!!!!!!

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G
3:31 am EST

Wish.com They need 2 pieces of information from you to go ahead and make the changes:

Wish they ask me to send 2 pieces of information from me to go ahead and make the changes to let me buy an item transmitter and receiver to my audio video AV they need ID and then they blocked the account when the time i want to process to purchase and pay from my paypal ..I believe that website and app is scam. I still have money in my wish account I can't use it . customer service they didn't respond, I've been 2 week with sent too many complaint but no one responded. Always they told me by email they receive it and the customer service agent will be responded to three business day but that is fake not real and unhappened

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C
1:50 am EST

Wish.com My account

I've done everything I was asked to do and still can't purchase anything.

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A
9:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com facemarks,

I just ordered a couple of facemarks from this company contextlogie Australia pty ltd, I looked them up on the internet to my surprise, it said that this company is a scam can you tell me if it is or not thank you. Alwyn [protected]@hotmail.com all I am looking for is if I have lost the money I spent on this product from them, I ordered 2 facemarkes with filters, and now I am getting told that it is a scam please let me know if this is true or not.

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Gem pk
, US
Jan 24, 2022 3:42 am EST

Don't buy from them 85% scam

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T
9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com They sent the wrong tracking number

My name is Tony Getz.
On January 2 2022 I ordered the Bostitch BTFP3KIT, order number 61d1e52819e6c090748743f2.
I was given a UPS Tracking number 1Z82V0630322352739.
Today this item whatever it was, was delivered to a woman here in Leavenworth, Kansas, by the name of Christina. The package that was delivered to her was from amazon. The above tracking number was for her package. This information is what I got from UPS on the phone.

Apparently the company known as Trang Chipu typed in the wrong number or letter in the tracking number. I had my suspicions when I tracked the package on the UPS app because the weight was only 5 pounds.

I'm trying to be understanding, but I'm out the tools and my money because someone transposed a number or letter in the tracking number.
All I want is the tools please.

Is Trang Chipu based in San Antonio, Texas? Are they even in the United States?

Desired outcome: They need to refund my money or investigate the situation

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Samantha dodson
, US
Feb 14, 2022 10:35 pm EST

I'm having the same problem and it feels like a scam because we're did my package go? They put the wrong tracking and my package just never shows up but they will not refund because it was delivered. No it wasn

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H
10:42 am EST

Wish.com pants

i bought a pair of pants for xmas n got them, i just want to exchange them for a smaller pair n they dont know who they came from. i ordered two shirts, never got, im sticking with amazon n ebay

Desired outcome: not order from wish again

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N
11:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Service

Wish blocked my service when I complained that they delivered my order to the incorrect country. They don't read, I've sent screen shot of my address and they insisting the order was delivered, yes it was delivered to the incorrect address. That person is enjoying something which I paid for, when I try to contact support if flags me with a account issue asking me to upload my ID, when I try to do that then there's an error which appears

Desired outcome: I WANT MY REFUND INCLUDING MY DISCOUNTS, IT'S NOT MY FAULT THEY CAN'T READ

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J
7:19 am EST

Wish.com 3 orders never arrived. fraudulent shipping info given

Wish :

I am so frustrated. It has been Months of trying to get a refund for an order that was wrong to begin with. I purchased an "Apple iPhone" and was sent an android. I complained. for months back and forth until finally i was told send it back for a refund. I sent it back. still no refund. Next Item was a "Apple mini-mac". this item never arrived. was completely given the run around by customer service for months. third item was a "portable hot tub for six people, with cover, heater, liners, and accessories". This item supposedly "arrived" less than two days after being shipped. I was home that day all day no one ever showed up I have a camera on my door no one ever showed up. I contacted Wish because I felt like it was fraudulent I was given the runaround there was no tracking information provided. Finally the information was updated but when I look up the information it says the item came from Amazon.com to somebody named PP and BB. I live alone, there is not anyone here with me there's not one P let alone too and there's not one letter B in my name.

I wish to be refunded or provided wish cash in the following amounts for the following orders: 61b4788f8bf9156411f52ae1 $111.05. 60b0bd0fcfed74698e92a916 $124.11 and 609b52cc7f34201282399c76 $391.02. for a total of a $626.18 refund due to me

Desired outcome: $626.18 Refunded to me by check or wish cash.

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Update by Jack Grace
Jan 07, 2022 7:23 am EST

Wish i am tired of months of being blown off. Over $600 in items that never arrived. The most recent was a six person hot tub with liners cover and heating unit. I was given a fake tracking number for an item from amazon.Com to someone in new york called pp & bb for an item weighing only twelve pounds. I waited at home for this delivery but it never showed and i even had help because it was going to be at least 80 pounds. I want refunds for thaf and the other two items

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3:20 am EST

Wish.com Complain about service

Hi, I'm Mrs I. Naidoo, my cellphone number is [protected], I am very disappointed cause I sent you'll numerous messages but no reply, everytime I try to make a purchase, I am asked for a ID photo, I keep sending it but my purchases I still not going through. I also didn't receive my goods that supposed to be here in October and November, everytime I'm asked to wait a little longer and now you'll saying it passed the payment bracket and also that I'm having a problem with my account, I asked what was the problem, no response, please help me, I am a widow, every cent counts, thank you

Desired outcome: Please if I could receive my goods or my money back, thank you

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L
2:16 pm EST

Wish.com RH121442580TR

I have ordered these product in 2020 and still waiting for its delivery. I've received some of the products and fetched them according to agreement, but as this one I'm wondering what's happening. I've been trying to contact Wish for assistance and I couldn't as the channel made it very hard to track or complaint. Can i please get the product or get my money back. I'll be happy to get a positive response

Desired outcome: Get the phone or my money back

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Update by Lesego Mokoena
Jan 02, 2022 2:17 pm EST

I need my money back as I didn't receive the product from 2020

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G
11:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com My account is blocked.

Someone hacked my account and is trying to collect what I've already ordered and paid for and now have taken complete control of everything, you and me. Please help me get this straightened out. Get the criminals arrested and off my back. I don't know what more to say but stop allowing the hackers to harass your customers. Thank you. Please help me. Geraldine Greene

Desired outcome: cleared up with the merchandise I paid for received. They are for my great grandkids.

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A
9:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Illegal and fraudulent debit from my account. And bank said was debited by Wish.com.

This fraudulent charge/debit from my account is a fraud. I did not order or bought any item of 96 USD from wish.com.

Please, reverse the transaction.

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K
1:31 pm EDT

Wish.com I, ordered 2 items last month and haven’t received them

Once again I, ordered 2 items last month and haven't received them yet….

Desired outcome: I, want the items I, ordered

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R
7:38 pm EST

Wish.com vtretu phone

Hi, I received the phone I ordered yesterday 20th Dec . The phone came with no instructions, I also had to use an adaptor to charge it . The phone is in a foreign language and after hours of trying I could not get any english on it . It is of absolutely no use to me whatsoever . I request a refund and I am happy to return the item to you in its original packing .
Yours Faithfully,
Richard Charlton
order id ..61abce4605fa4fae5acca346

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W
9:34 am EST

Wish.com Wish wants photo ID now

This started when Wish asked for ID a few months ago. Zero intention of doing that. Now I can't log in. Stuff it. Guess I will never buy from Wish again.

Desired outcome: Drop the photo ID request

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O
7:16 am EST

Wish.com Ordered wallet iphone case never arrived or show its purchased

I ordered this wallet case for my iphone and never received it or does not show that I ordered this need refund back to my account ([protected]@yahoo.com
Type:Debit cardPurchaser:ANA ARANGO
Description:WISH.COM 12/05 PURCHASE [protected] CA
Merchant category:Department Stores
Merchant category code:5311
Merchant name:get more information about merchant name changeWISHSelect toEditthe merchant name
Merchant information:[protected], CA
Transaction category:get more information about transaction categoryShopping & Entertainment: Clothing/ShoesSelect to

Desired outcome: money back to my account

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Update by Omar Arango
Dec 18, 2021 7:18 am EST

would like a full refund

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R
7:15 am EST

Wish.com Multimedia keyboard

I have ordered a mini keyboard on wish app, the order was paid and sended by seller. At the 9th of december DHL should deliver the package at my mailbox. In trackingcode they said it was delivered in my mailbox. When i arrived at home i couldnt find a package. I contacted DHL and they said contact wish because they have to contact us about it. I filled in the forms in the helpdesk options but the people do not read the forms but react on the given pad. I still get the same automacly reactions back, wish say contact DHL and DHL says contact wish. Busy for more then a week now. Never but anything anymore from wish!

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T
7:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com Blocked Account

I woke up one day and checked my wish account and it said that they need a photo ID to verify my account. So I sent it and nothing changed. So I sent another message telling them I sent a photo ID as asked and still I'm blocked and again heard nothing. So I sent another photo ID and waited and got no response. So I sent another paragraph asking what's going on and still nothing. So instead I started emailing them telling them the situation and still no response. I have 50 dollars in wish cash and have been ignored and blocked out my account. I have been a very faithful customer and I would really appreciate my account being unblocked. Thank you

Desired outcome: Unblocked Account

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Update by Tangocharlie7
Dec 16, 2021 7:47 pm EST

I really don't understand why when you are a faithful customer wish treats you like this. Customers are what make the business it doesn't make any sense.

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R
2:12 pm EST

Wish.com INVOICE NO. GB-[protected]-[protected]

7XL 3 Colors New Men's Autumn and Winter Plus Velvet Padded Warm Jacket Winter Pilot Warm Cotton Jacket Fur Collar Military Uniform Tactical Jacket
Item No. 61121c31c8979e385cffb704

THIS ITEM WAS DELIVERED DAMAGED, AND THE SELLER HAS ONLY OFFERED 10 DOLLARS COMPENSATION, AND HAS BEEN EXTREMELY DIFFICULT TO DEAL WITH - SHOCKING CUSTOMER SERVICE !

Desired outcome: REFUND OF FULL COST OF COFFEE JACKET.

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7:27 pm EDT

Wish.com Payment

We were unable to update your billing information please make sure the information you entred is correct

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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