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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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A
10:48 pm EDT

Wish.com card window shades

Hi
My first purchase in this fraud website is ip7watch and the one I got fake and the other two of it not been received on time and still I been waiting on it but they refund the money so with that money I purchased shades for my car but still I haven't got it. This website is totally fake please people don't buy anything in it. They don't have an courtesy to inform the customer

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C
5:09 am EDT

Wish.com phone

Plz provide bank account statement of previous purchases well this is my first one what a bunch of b.s considering they took payment losers so what am I too do when I try to contact them it says I have to resolve my payment issues which I've tried numerous times I'm starting to get pissed off any suggestions on what I should do cause I'm about to blow up ffs

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M
8:35 am EDT

Wish.com articulo pagado

este articulo que estoy reclamando lo hice hace poco. me dicen que este articulo fue renvolsado. pero este es el mismo articulo que pedi pero es otro nuevo pedido que pague hace menos de un mes, es un insert matrimonio. Que les pasa a ustedes me han dejado de enviar articulos ya pagados. Y he estado esperando que me los envien sin yo reclamar .Estoy bien disgustada con ustedes estan trabajando bien mal, no pienso comprarles mas y no voy a dar buenas referencias de ustedes. matilde perez

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S
5:52 am EDT

Wish.com refund come in wish cash account. not in original payment method.

Dear concern
I ordered a dress on wish site. But after 45-50
Days I didn't get my order. When I canceled order and applied for my refund in original payment method, so company send my cash in wish account. And according to company I can't take back this cash in my bank account. This is totally fake company.
I want my cash back as soon as possible.

Regards
Sunil jaggarwal Pinglo
+[protected]

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B
9:00 pm EDT

Wish.com packages were not delivered to my address

I'm still never recieved my tattoo set and gauge and inside neon lights been afew months. I ordered online from wish and spent about 250 dollars or more with a gem Visa debit card and only recieved afew items I'm just wondering if the wish company is trying to RIP me off or something like that. So could anyone help me out with this situation thank you

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Myra Smith
Myra Smith
, US
Jul 13, 2019 3:34 pm EDT
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Unfortunately their tracking is horrendous. Some items can literally take months. I suggest ordering a little at a time. Seems when you purchase multiple items at a time they get lost in customs. Track your item on wish or on parcels a global package tracking site. Also call the Post office and provide them with the tracking number. They can let you know if your item ever made it to your country.

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A
4:30 pm EDT

Wish.com cherry white dress

I have submitted many orders and more then few of them so far are not delivered yet. however the dress i ordered long time ago (white cherry dress) was supposed to arr iv 15 days ago and still didn't... I can't reach the customer support or see my order history it shows just a white page on my app for both

my profile is Alma Telibecirevic
[protected]@gmail.com

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Myra Smith
Myra Smith
, US
Jul 13, 2019 3:43 pm EDT
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You need to contact your bank and dispute the charges. Generally with wish you can contact customer support who are usually lenient with refunds unless you've requested numerous refunds. Screenshot everything and provide to your bank.

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C
10:35 am EDT

Wish.com too many to count

I ordered 16 items over 2 months ago and I can't even see them in my order history I was told they were shipping but still nothing it's past the window to find anything out I wasn't able to find tracking numbers. Most of the stuff was gifts for my mother and father I've never had a problem with Amazon but why I ever used wish I don't know it's not that much cheaper. The last package that came they threw it on the step

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Myra Smith
Myra Smith
, US
Jul 13, 2019 3:48 pm EDT
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Check with customs! Wish has to provide you with tracking info. I'm finding that people who order multiple items at once are having issues. Usually it's with customs. I've had items show up months later. My suggestion order a few items at a time. In the meantime time screenshot every encounter with wish support and contact your bank.

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J
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com question #: 5d2157e99e0abc554f1d9efc

I never received my order, will not refund me. I have paid for nothing!
Order Placed: Jun 10, 2019
Order #: 5cfdb401fb92ba496cb9ae01

China Post says this was delivered on it's tracking, but I never did receive it. Brylle Ian in Wish Customer Support will not help me, beyond telling me that tracking says delivered, and I should look around for it. USPS told me they do not scan China Post tracking numbers when they deliver, so the China post saying it was delivered it not valid. Also, this item is $6.30 I'm not going to lie about not receiving it, and it's a matter of principle. Brylle Ian in Wish Customer Support has been obstinate and keeps closing my "tickets" as solved. I don't consider " go look for it" a solution. I will never order from Wish again.

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Myra Smith
Myra Smith
, US
Jul 13, 2019 3:56 pm EDT
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If possible can you please provide me with the tracking number? Not sure why post office said they can't track it when they most certainly can. You have to speak to an actual rep. They can let you know if package made it to US. On another note I purchased this same item from Joom. It's a way better site and every item has a warranty and no shopping cost.

J
Author of the review
J
Jpbell
, US
Jul 22, 2019 5:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Myra Smith

Thanks for the info on Joom, I just bought it there.

Myra Smith
Myra Smith
, US
Jul 22, 2019 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Jpbell

You're very welcome and I actually meant shipping cost😁🤦

D
D
Deborah A. Ganoe
, US
Jul 10, 2019 8:34 pm EDT

Same thing happened to me. Very frustrating. Apparently this is their common practice. I have no idea how they can still be in business. But then again they are getting our money and not sending the products we ordered so they are making bank. Smh

ComplaintsBoard
G
11:31 pm EDT

Wish.com my account

Have been shopping on wish for a couple of years, Now all of sudden, they are blocking a purchase, I am trying to make. I have done what they asked contacting their support. I sent screen shot of my banking information, showing a previous purchase. They email me in a foreign language, which I cannot read, I then reply asking them to email me in English, Three emails later, they are still sending email in a foreign language. The original reason they gave for hold on my account stated i asked for too many refunds, I never asked for not even one refund. I am so done with this site.

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C
6:54 pm EDT

Wish.com entire order

I am trying to cancel a large order that was placed around July 5th. I want to cancel the entire order for there is not enough in my account for this order please cancel asap I was just looking for different items for my wedding in June 2020 but some how my order got ordered and i did not want that. I have shopped with wish for a long time but have never had this kind of trouble if this does not get canceled i will be returning everything and will tell all my friends of this ordeal and will be done with wish for good.

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Myra Smith
Myra Smith
, US
Jul 13, 2019 4:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Unfortunately as you may have already discovered you can't return anything to wish and they barely ever cancel an order. My sister went through the same thing. You have to contact your bank and file a dispute if you didn't place the order.

A
A
aaron morales9977
, US
Jul 09, 2019 9:37 pm EDT

aaron morales bought a computer chair from wish and it never was recieved they told me that it would be delivered on july 4th 2019 it was never sent out to me so i want my money back 25 dollars

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TellMeAboutIt82
, US
Jul 08, 2019 6:59 pm EDT

Wow, you're getting really obnoxious and snippy for an error that you made. If you want them to help you, try being a lot less [censored]y.

Myra Smith
Myra Smith
, US
Jul 13, 2019 3:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This doesn't seem to concern or affect you! Go away! You're obviously the obnoxious one!

T
T
TellMeAboutIt82
, US
Jul 15, 2019 10:41 am EDT
Replying to comment of Myra Smith

Wow, what a mature and well thought-out comeback.

ComplaintsBoard
B
6:12 pm EDT

Wish.com video doorbell

i ordered a video door bell a floureon that was on the wish app and i recieved it today 7/8/2019 it was totally smashed and cant be used. i want the doorbell replaced or a full refund. the package came from a Jason Wang
I cant read his address its really smeared, his telephone number is [protected] that is in china somewhere. Invoice Id - 5d12cd7020a70d7359ad4f5a

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I
3:58 pm EDT

Wish.com not delivering

I ordered a water pipe on June 21st and it said it will be delivered today on July 7th. I feel likd i got f***ed over. That is not cool. Now.if i dont get my package im getting the law involved. I wamt justice. If i were you i would satisfy your customer instead of RIPPING them off. I am NOT happy with this company Wish. Ive waiting long enough and im tired of it. I really hope you guys make the right decision or we will go to court. I dont think anyone wants that. Just get me my water pipe, come on. It cost me $50 plus $12 shipping from China (which i did not know about) but still it says its in the U.S. I want my package and please oh please help me with that. Thank you

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Update by Issac Jade Davis
Jul 08, 2019 4:05 pm EDT

I really hope you make a.good decision..Wish, do not mess with me. We will go to court and ill win. I am DISGUSTED that my package didnt even come in. Now shortly if it dont come in, im getting the AMERICAN JUSTICE SY

STEM involved. How would you guys like it if somebody ripped you off... Or you NEVER got your package in time. Think about that.

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K
6:18 am EDT

Wish.com no information about my product

Placed order june16th 2019.Received watsapp message the tracking information.When i checking the tracking after june 23rd no status at all, .Whem im sending message and asking for the information noone is replying.You guys take the money immediately but very poor response and no information about my product.Either return my money back or i need to receive my product immediately.Such a bad service you are doing.

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N
10:37 pm EDT

Wish.com wrong product sent!

I ordered a Toroto toy for my friends birthday and instead of sending the toy, I was sent an adults pacifier! I waited a few weeks to see if it was just a random thing I was sent but the Totoro toy did not come in.
I've been trying to contact customer service for months trying to find out what is going on with no avail!
It's been very concerning for me as I have had to explain to family and friends the context of the pacifier! I don't even know why it was sent to me in the first place!

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R
8:35 pm EDT

Wish.com my order i’m trying to make

I'm trying to place an order and you will not accept my payment I live in Florida and have an Indiana phone number I have lived here 11 years and never had this problem I'm using my debit card the phone account is in my wife's name what's the problem you locked my account once before everyone raves about you not me. You accepted a payment from me 2 days ago now you will not approve

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M
6:55 pm EDT

Wish.com my user account.???

I would like to know how to fix this problem and how I got it so please email me at [protected]@gmail.com I have rated and replyed to questions and scanned several photos that really annoyed me because that would not leave my screen. Tell me how to resolve this issue soon...I can't shop and give some statement? I have no idea? Or k ow how to...There has to be another way? Why are you doing this to me...? I can't call you...why...

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6:42 pm EDT

Wish.com service

I have submitted everything they want several times and still unable to order anything else I've ordered quite a bit the last few months and now nothing I'm about to give up I have tried to change my payment method and they still want the same stuff bank statement and I d. I don't know what else I can do they really need to fix this problem I'm sure they've lost a lot of customers because of this. There's a lot of things I want to order.

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J
2:48 pm EDT

Wish.com wish customer service and requesting a copy of my back statement

Wish has been requesting a copy of my bank statement verifying purchases I've made in the past and they say until I send the statement my account is blocked. I have been shopping with wish for a couple of years and and I've never encountered such nonsense/unprofessionalism! Also, they took the money out of my bank account for my last order before blocking me and then they added the money to my "WISH" dollars which I can't spend BECAUSE MY ACCOUNT IS LOCKED! They should have refunded my money right back to my bank account. I've messaged them about this and I'm getting no explanation/appropriate response! I don't know what kind of shenanigans or deceitful practices they're trying to pull and I certainly am not giving them my personal I formation. Shame on WISH!?

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L
3:44 pm EDT

Wish.com everything

I have been using wish for quite some time now and that stops today! this isnt a business... This is a way for greedy people to take advantage of people who are trying to shop at a cheaper price. And instead of having enough respect for your consumers you hide behind automated text! regardless of how much i have or havent spent i deserve the right to complain to an actual human! for the last time i received the wrong item (not even close to what i ordered) in the wrong size and in the wrong color! [censored] wish! you people are literally the worst! we deserve better!

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C
3:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com payment issues

Every time I try to place an order it keeps sayin there is an issue with my payment method.also I have wish cash available and when I try to use it all it says is they want proof of my identity, my wish cash is about to run out in a few days and I don't think it's right if I Lose it, I have been using wish for a long time and I'm actually very annoyed at the way I'm being treated, I'd be grateful if u would be able to resolve this for me
Miss Caroline clark

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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