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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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T
5:47 pm EDT

Wish.com Refund not received

I purchased a car stereo from Wish and after delivery my wife decided it wasn't right for her car. So I started the return and refund process with Wish supplying me with the return labels. I handed the item into the local Hermes store on 2nd February and as of today 21/03/2022 I still have had no refund. I used the customer support via the app and kept being told that the item was still being returned and I needed to wait, after several times asking what was happening it appears that Wish has just blocked me from customer support now and keeps asking for me to upload photo id which I try to do only to find that doesn't work either. No matter what I do I cannot get any response from Wish

Desired outcome: I would like to get the money back that I paid for the item, £95

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10:40 am EDT

Wish.com Two mig welders, order numbers: #61abfc9fa7b3b14b9c671a93 ; and #61abff527da2633f7bf39fc9.

I ordered a welder then realised that I couldn't add the discount voucher after ordering so I cancelled the order and waited for confirmation. I received confirmation that it had been cancelled and that I had been refunded so I reordered the welder but forgot to add other items so I cancelled again and waited. I received another confirmation that my order had been cancelled and that I had again been refunded.

I finally managed to put all of the items on one order together with the discount voucher and ordered for the third time.

The next day I noticed that Wish.Com had not refunded any of the welders so I sent them a message asking them to make sure they only sent one. They ignored my message and their own messages to refund me and sent me three welders.

I immediately requested the return of the two extra welders and a refund for them. This was ignored so I asked again. Eventually (after a few weeks) they sent me one address label to return one of the welders but refused to send another.

I returned both welders and was therefore forced to pay the return postage of one of them. I also gave them postal tracking details and proof of delivery signatures were given to Wish too.

Many emails were exchanged because no money was forthcoming. Over two weeks passed but still no money for over another month then just a partial payment for one of the welders was received, even though they were aware that they had broken UK law by not repaying in full for both welders withing 14 days of receipt of the returned goods.

Wish. Com then started asking for me to contact different departments saying that they couldn't handle the problem. Another apparently department got involved but then they disappeared and I was again asked to contact another department. They also kept asking for proof of delivery and order numbers, which I eventually sent them on more than 4 separate occasions.

It is now 4 months since this fiasco started and I feel no closer to receiving the money that they have stolen from me.

Desired outcome: I would like Wish.com to complete the refund of the first welder, pay for the return of the second welder and cover the cost of the return postage. This amounts to a total of £130.

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4:51 pm EDT

Wish.com Payment not receive i have 252euro in wish cash

Please wish unblock my account please I have 252euro in my wish cash i cannot use my money because wish block my account please unblock my wish account please because my wish account was block 2020 and is going to 2 year now please help me to unblock my account i don't know what i did please I just need my money back from wish cash

Desired outcome: Please I will like wish to unblock my account and refund me the money in my wish cash

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5:36 pm EDT

Wish.com Flytec HQ2011 - 5 Fishing Tool Smart RC Bait Boat Toy US Plug

Ordered the specified item from Wish, Wish refunded the order without any notice as to why.

Original Information as of March 14th 2022

Seller

Zenimatrix Global Ltd

Item Details

Flytec HQ2011 - 5 Fishing Tool Smart RC Bait Boat Toy US Plug

$54.00

Black, RTR VERSION, Qty 1

Shipping: $12.00

Went to go view the item and see if I could gather some information myself. The order was cancelled due to the seller price gouging. If you purchase a product for a specified price the price should be honored.

New Information as of March 15th 2022

Seller

Zenimatrix Global Ltd

Item Details

Flytec HQ2011 - 5 Fishing Tool Smart RC Bait Boat Toy US Plug

$102

Black, RTR VERSION

Shipping: $12.00

Desired outcome: I would like for Wish to hold the seller accountable, and honor the original purchase agreement.As well as, Wish enforcing price adherence, or compensate the individual for the price difference.

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7:05 pm EST

Wish.com Postage charged

I ordered 2 pair of corduroy trousers from Wish, it quoted postage of $4.70 when I had paid by credit card I find they charged $34.00 I am angry

Ross McNaughton

Desired outcome: Complete refund

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5:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com I cant get into my account to view [protected]@yahoo.com

Everytime I try to open on wish

It gives me a signal I thought it was bad internet.. so I let it go for few days n

And notice I can't open it at all

It's been over a month and still won't let me open it

My name araceli Jerzykowski

[protected]@yahoo.com

Desired outcome: What problem that I can't open

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R
11:57 pm EST

Wish.com Didn't get items

Did not receive items. Have submitted several request issues to be contacted but no one contacts me and only states I was refunded for 1 item when I explained and sent history order of all items not received. They will not reach out to me to refund my monies.

Need refund for several hundred dollars of items I have not received. They make it difficult to get any resolution. I have given all my contact information nd request to be contacted. I get a chat that when they come on says, all resolved and disconnects. This is a total scam website.

Desired outcome: Refund my monies for items not received, which is most of my order.

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7:04 am EST
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Wish.com A pair of scissors/nail clippers

Hi there, I ordered a pair of scissors/nail clippers,on the 7th of February 2022, at a cost of £1.00 plus £2.00 Shipping. I was told that the item would shipped by 14th February. I have not yet received the item by 24th February. Can you please inform me as to the length of approx,time from posting to delivery to the UK. thank you. I ordered this item through the www.wish.com/transaction/6201090aed4008ca0ee820895 on 7th Feb 2022.

Desired outcome: Delivery or Refund

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6:54 am EST
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Wish.com A full refund

Im trying to get a refund off wish but im going round in circles these are the emails which we have sent so far hi germaine im wish support assistant we are sorry you arent satisfied with your item what went wrong. Item delivered did not meet expectations. Thanks for letting us know. Can you tell me what is incorrect about your order. Item arrived damaged. I can redirect you to a wish support aggent to better assist you. What would you like to do.Contact support agent please upload one or more photos of the item and describe the issue in datail. 6 of the boxes were split so I couldnt fit them together the front of the box wouldnt stay on so when you putvthem on top of each other the front falls off they are too flimsy to stack on top of each other. Dear customer sorry for the inconvenience caused to you may I ask if this you recieved still can be used if yes could you please keep that. No it cant be used non of it can be used the front of the box keeps falling off when you put them on top of each other I need a refund. Dear customer could you install it per manual. The boxes are so flimsy when you stack them on top of each other the front falls off the fronts dont stay on I need a refund they are of poor quality I need a refund. Dear customer in order to make up your benefit wecwould like to refund you 5%of the order amount and you dont need to return this item to us. I need a refund the boxes are too flimsy to stack on top of each other the front falls off when you put them on top of each other I dont want to keep them they are too flimsy I need a refund please listen to me when I say I need a refund im a good customer of yours and I spend a lot of money on wish please dont make it any more difficult for me I want a refund the boxes are too flimsy to stack on top of each other they are not fit for purpose again can I have a refund also six of the boxes are split. Dear customer we would like to offer you 5%of your order amount item price plus shipping. I need a full refund of £70 pound which is what I payed I have been in touch with tge citizens advice bureau and im perfectly within my rights to get a full refund. I need a full refind. I am going to write a complaint letter if this doesnt get sorted quicker. I shouldnt have to ask fir a refund this many times. Sorryto hear the item which could not work normally (doesnt even make sense) we would like to offer you 5% of order amount which is item amount plus shipping fee. Each item would have been quality checked when its out of the warehouse. Suppose its not big issue (dont know what they mean by that) could you let reoair man fix locally. Ifvit could be fixed would you like to keep this item. For the 6th time the boxes are too flimsy to stack on top of each other when you put them on top of each other the front falls off. I dont want to keep them they are not fit for purpose. Ivwant a full refund of £70pound I couldnt be more clearer I need a full refund I dont want to keep them. If I dont get a full refund when you txt me back im going to write a letter of complaint. Please hurry with your reply im pulling my hair out at this very slow process

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W
11:55 am EST

Wish.com I can not unsubsribe to your emails

My inbox is full of WISH emails, I need my email unsubscribed and the tab that allows you to unsubscribe will not allow it.

Desired outcome: No more emails from this company

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9:45 pm EST

Wish.com Stolen property

I recently ordered a wig and some undergarments from Wish. When I received my package it had been opened and some of the items had been removed. Whoever did this proceeded to replace it with some kind of weight loss pen which was not part of my order. I sent 4 pictures and order numbers to customer service rep Omyco, he has given me the run around. This is uncalled for after being a loyal customer with wish. Makes me think that this rep had something to with my things being stolen. You would think that Wish would want to do everything to possible resolve this problem. After reading the bad reviews Wish should really take notice of the complaints and fix them. What should be done is people should start taking legal action.The rep should be fired!

Desired outcome: I am requesting that either my money be refunded or the things that I paid for be replaced

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5:11 pm EST
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Wish.com First I get the run-a-round from 11 different support agents then and I still don't have the order I paid for.

First everything was going ok, then my order shows up and there is nothing in the order that's right. I ordered a titanium skull bracelet, a 316 l stainless steel st. Loraine's cross ring, a swiss army watch and a multi colored watch. When I opened the order, I got in touch with wish customer support right away. I hadn't even finished going through the package when I logged in to support. I took pictures of the package, the label and all the bags inside and their labels. Then I took pictures of the merchandise inside, in the bag marked titanium skull bracelet was a small pack of kids stickers. In the bag marked 316 l stainless st. Loraines cross ring was a chrome plated pot metal cross ring for kids. (it said boy's on the label) the swiss army watch was broken. (a crack in the case that ran through the crystal) and the multi colored face watch was junk. (the battery leaked and corroded the movement) I took pictures of all of this and sent them to the wish agent. They sent back a message that someone would get back to me in 2-3 days. 2 days later, I get a message from another agent saying that she's sorry I had a problem with the swiss army watch and could I send pictures of the item and give a detailed description of the problem. This went on through 10 more agents until I lost my cool and sent an email in caps telling them that in was the whole order, not just one piece of the order and how I was sick and tired of the run-a-round and having to give all this information to every person that works there just to get the merchandise I paid for shipped to me. Now I can't log in to my account and they keep sending emails asking why I don't respond to their agents.

Desired outcome: i just want the items i paid for. no stickers, no kiddie toys and no broken merchandise. i what was advertised.

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Update by robb g.
Feb 20, 2022 1:01 am EST

I purchased a men's titanium skull bracelet, a stainless steel cross of lorraine ring (size) a swiss army watch and a multi colored face watch. The package arrived late and when I opened it nothing was right. The bracelet had been swapped out for a small stack of little kids stickers, the ring was swapped for a chrome plated boys ring, the swiss army watch was broken (the case was cracked and the crystal was smashed) and the multi colored watch's battery leaked into the movement and corroded it solid. I took pictures of everything. The package and label the order came in, each bag that was inside and their labels and the merchandise that came. I contacted wish support and sent the agent everything I had. He said it would be no problem to get the merchandise replaced with all the info I sent, but it would take 2-3 business days to do and he would email me when my order reshipped. The next day I get an email from a different agent asking me for the same info I had already given to the first guy. But I figured that this must be the girl thats going to reship my order. So I send her all the pics. 2 days later I get another agent saying that they solved my issue. But the email asked for more in fo to be able to process my claim. So I contacted wish support and ask what more info they needed. I was told "a detailed description of every item in the order. So I sent word for word what each ad read, cost, tax and shipping. 3 days later. I get another email saying they've solved my problem, but it read that they needed more info. So I contacted support and asked what info they needed. The girl wanted me to give her the upc codes from each package and the shipping bag. I told her that the only way I could give her that info was if I had one of her code readers and access to her data base. To make a longer story short, 12 more agents later (and not one of them can read, I swear) each one asking for the same info. The last one tells me that if I don't give her the info she wants, i'll loose my right to the merchandise and a refund of my money. Well I lost it cause now i'm being threatened with them keeping my money when they know that I can't give them any more info than I already have. So I sent an email telling them I was sick of all the run-a-rounds and demanded either my merchandise or my money. I've been locked out of my account since, but they keep sending me emails asking why i'm not responding to them and that they've solved the issues with my order but I need to contact them to close out the ticket on my file. I haven't seen penny one in my bank account as a refund and no packages have shown up at my door.

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Steve Ingalls
, US
Mar 19, 2022 1:00 pm EDT

DO NOT purchase anything from WISH using a card tied to your daily bank account. Use a service like "Privacy.com" to give WISH a one time use only credit card #. Using this method prevents WISH from making ANY unauthorized charges to your accounts !

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Steve Ingalls
, US
Mar 19, 2022 12:45 pm EDT

I only browsed some recliner slip covers, I DIDI NOT ORDER ANYTHING ! The next morning I find that WISH had placed an unauthorized charge to my debit card for $152. I cancelled their order within 2 hours of the unauthorized charge being placed to my bank account. For the next 2 weeks WISH support kept giving me the run around not wanting to return my $152 🤬 2 days after I tell them I DID NOT PLACE AN ORDER they send me a notice that the unauthorized order had shipped from China. I had immediately contested this charge with my bank & 4 days later won back my $152. 2 weeks later the recliner slip covers arrive from China. I advise WISH to send me a prepaid return shipping form but they keep sending me these stupid canned replies that make no sense. Oh well, looks like I get free recliner slip covers 🤗 Now WISH is asking me to send them copies of my ID, they must be nuts🤪 !

ComplaintsBoard
N
6:19 am EST

Wish.com Services

Wish delivered my order to the incorrect country and is refusing to refund or replace my item. They said my order has been delivered which is true but someone is enjoying my item. Whenever I email they don't reply and when I try to contact them on the app I am flagged with an error of payment issues, when I try to upload my ID then there's another error. This incident occurred in December, I have not received any response from wish. I reside in RSA but my order was delivered to USA

Desired outcome: Refund

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Update by nirasha singh
Feb 13, 2022 6:21 am EST

I want to correct my post, I stay in RSA not USA

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Samantha dodson
, US
Feb 14, 2022 10:29 pm EST

I am having a similar problem and it's crazy the response they send doesn't come close to addressing the problem

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G
2:44 pm EST

Wish.com Perceuse electrique Makita

objet 614b89179f4de55fc358e469

Desired outcome: remboursement si possible

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M
1:08 pm EST

Wish.com Can't sign in

I can't sign in with my account, google, etc. I'm just browsing so unlock your site at least until I want to buy something.

Desired outcome: I'd like to browse your site

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8:56 am EST
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Wish.com Asked for refund and customer support blocked me

I ordered 2 items (2T-shirts and 1 Tab) on 24th december 2021 with

Order #: 61c5db4ac840839f0acb86a7

and both items were supposed to deliver before 4th February 2022.

One of the item that is T-shirt got delivered on 25th January 2022, but Tab could not be delivered till date, however I contacted customer support to deliver at least the TAB via proper post /delivery method (Screen shot attached), but they send the same via Wishpost, I tried to contact local post office for delivery they refused and said we can't track as the delivery medium is ordinary.

Now when I tried to contact customer support for refund they blocked me ask for submission of my photo ID card, I send that too for 3 times and asked to wait 3 days, Is this your refund policy that when ask for refund for undeliverable item you will block the user to contact customer support "or" you blocked the user because you are going to stop doing business in India and want to grab hard earned money of others.

It is really Pathetic and unacceptable.

I need my refund immediately for my undelivered TAB

Amaan Shafiq Shah

Srinagar, JK

Desired outcome: WHENVER I TRY TO CONTACT CUSTOMER SUPPORT AND THEY ARE ASKING ME TO UPLOAD PHOTO ID CARD

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4:44 pm EST

Wish.com perceuse

j'ai acheté une perceuse de marque MAKITA sur le site wish il y a 2 mois celle ci a fonctionné 2 fois et elle a grillé

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K
8:49 pm EST

Wish.com Watch fell apart right in my hands!

I ordered a digital watch. I received it, took it out of the wrapper (wrapper not a box!) and it literally fell apart. The back fell off in my hands and the entire inside fell to the floor! It doesn't work and I can't get hold of Wish to complain! This is the cheapest piece of horse squeeze I have ever seen! I know it may be hit or miss with Wish, but, this is ridiculous! Their customer service has always been next to impossible to get, but, this is crazy!

Desired outcome: I want mu money back, NOW!

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10:13 pm EST

Wish.com My orders keep getting cancelled

All My orders from Sept show a partial refund It should have been the entire thing. I was not notified that the order was in and when I called I was told to call back later. Then I get this partial refund. I want it all returned and what about the items previously that have not been delivered. Where is the refund? I keep getting past its over 30-day refund policy yeah and when I get due to covid it will be delayed? You can't have it both ways. Now you have locked up my acct. When you should be on the vendors, not the customers. I will go to my bank and get my money we can do this the easy way or the hard way. You might want to check back in the early part of 2021 where I was given over 400.00 doing it my way. I want a reason as to why my acct is locked I want to be refunded at 100% You need to hold those stores accountable who receiving the merchandise to contact customers. They get paid to do this as well. You might want to choose the customers over the vendors.

Desired outcome: The partial refunds at 100% The other items not delivered refunded and my acct unlocked or a document stating why you have locked it and if it is temporary or permanent.

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3:50 pm EST
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Wish.com never got product but wish says I did i did not!

simple wish says package was delivered but it never came post office says it was not delivered as well two rings never delivered

Desired outcome: deliver my product I will let the world of the internet know how you people work

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Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

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