Wingstop
reviews and complaints

I'm complaining on lufkin Texas Wingstop . I called in my order on 7-5-19 . It was a 50 pc., two sides of mild one bbq and one lemon pepper With fries and veggies sticks . Well when I pick up order and drive home and open up none of the flavors we ordered were there and no carrrots/celery, so I called and asked what we could do to handle this i was completely shut down and was absolutely ridiculously rude to by the girl answering phone and the manager . All I wanted to do was ask what my options were and I got talked to like it was my fault, , no it is not, it's wingstop lufkin fault. I would like a response to this complaint. [protected]@yahoo.com

Hi, I placed a order to go & when I got home the wings wasn't cooked all the way & thy gave me the wrong order, I was so upset I didn't even waste my gas to go back, I'm a fan of Wingstop and I was very not satisfied at all. This happened on June 20 at 4:30 pm in the Pineville-Matthews location in Charlotte NC. My name is Leslie Conner 6915 Providence square dr #250 Charlotte NC 28270 my email address is [protected]@gmail.com

I'm writing to complain about the quality of food I received from wingstop on 06/21/2019 @ 1123 PM. I had placed an order for pick up at Wingstop #149 in Corpus Christi, TX. After picking up the order, I returned home to enjoy my boneless wings. I ordered an 8 pieces boneless combo for me and the same for my wife. The wings were dry for being a buffalo sauce and the size of some of the wings were like quarter size. A couple of the wings were nothing but a crispy piece of breading. I was highly disappointed in the quality of food that I received.

06/07/19 is the most recent date of incident
I have ordered from your Maryland pkwy location on several occasions. Sometimes via pickup order or Grubhub. No matter how i receive my order their is most always a mistake. Today i ordered from that location and received Cold Cheese fries and chicken that i asked to be well, that was not cooked as requested.

At this point i feel something needs to be done to rectify the matter. I am not able to return the food as it was delivered and i have no transportation. This was also ordered on my lunch break that i am limited to 30 mins for and was not able to go get more food to replace my order.

Please have someone contact me regarding this matter.

I ordered 15pc hot wings with large fries 2 drinks online. I arrived to the store the cashier was outside on the phone music was very loud in the store I could barely hear my total when I he came around the counter to ring me up. The cashier walked off in the middle of the transaction when I asked him to repeat the total to me I paid and waited while making my drinks it had to be at least 10-15 minutes before one of the cooks came from the back cooking area and said, "so I'm assuming he didn't tell you we're out of fries". I was confused I felt that was totally rude the way he approached the situation but I answered no he didn't. He then offered me corn or veggie stick in exchange I wanted what I order but was starving and tired he offered to add wings I agreed. I was given $3 back I guess for inconvenience I got the food and left. I arrived home only to notice there was only one ranch cup in the bag and I should have had at least 3. The 2 that come with the original order and I paid for an extra ranch, plus, he should have added more since he added more wings to compensate for the inconvenience of not having fries. Not only that but the wings were extremely hot. Not the original hot flavor he gave me atomic, I know the difference I eat wingstop a lot. I was so upset and I ended up not being able to enjoy the food myself I was so upset and it was too late to go back to the store. It was over all not a good experience for me and I would like a full refund on my order.

I placed an order of 75 boneless wings on Thursday May 23rd for it to be ready the follow day which was Friday so that I could provide lunch for my students on the last day of class. I get there on Friday and the manager tells me that my order was not placed because the employee that was there Thursday for got to tell them about my order! I had to wait for my order to come out while I had students waiting for me during their lunch! Very irresponsible team! I had tried placing the order in a different city and they took my order and said it be ready the following day. For some reason I ended up calling back and manager tells me it wasn't going to be possible because they had a big order to complete prior to mine. My question is why did they take my order without telling me that it was not going to be ready on time!

I am writing about your wingstop store in Vista, Ca. at 510 Hacienda dr. I have visited this location several times and have this recurring problem. The service is horrible. The employess are not attentive at all. I finally talked to the manager Victor yesterday and now I understand why. He had a attitude because of my concerns. I don't mind the wait because I understand the cooking times for wings. On one occassion, I watched Victor and two employees in the back talking away and clearly saw me standing there. The store is setup that you can see all the way thruough. I was telling Victor about this and he thought it better to correct me because I had the dates mixed up and said it wasn't him because he was in another location for the last two weeks. He missed the whole point. I called ahead yesterday and was placed on hold for seven minutes and was disconnected. I still went to the store and spoke with Victor and received a very insincere apology. I still ordered and waited 22 minutes for my order. No compensation, no discount, nothing. Just give me your money sir and be on your way. I honestly desire to go there today because I have a appointment down the streeet and love the product but will not because of my previous experiences. It's to frustrating and I would rather give my money to Jack in the box down the streeet. I don't even know what this will change, but Its the third time and I am really frustrated. Victor is in charge and should be able to fix these issues, but when he is part of the problem, don't see it changing anytime soon.

Ron at [protected] or [protected]@gmail.com
maybe next time if I choose to go back I see you have a option where I can send video and or add a photo

Spent $75 there and they messed up my order.
Then when i called to mention it. The manager had the nerve to yell at me like it was MY fault.
I spent alot of money there amd expected different.
I will NEVER go there again!
I want a refund! I have receipt in pics.
As you see in pics its the next day and there is still ALOT left because it was NOT good at all. No one wanted the fries.
Worst experience EVER!

WORST WINGSTOP EVER! The last THWO times I ordered from them they failed to include my ranch dressing in the delivery order. I called them every single time to let them know this happened and was promised 5 see wings each time. Today when I placed my order I called them t o let them know to ensure my ranch is in the bag and to include my 5 free wings. THEY STILL [censored]ED UP MY ORDER. INCOMPETENT IDIOTS CANT EVEN FOLLOW SIMPLE DIRECTIONS!? REALLY?!

I made an online order and to have it delivered till almost and he or so I had to call to check what happened to my order it was cancelled without any valid reason and I was charged for it and no one seems to respond called the location and the corporate office and I can't get no one to respond to a complaint how stupid is that I have to wait until someone calls or emails me regarding this issue 😡

I just ordered $26 dollars worth of food after coming from the dentist next door and when I asked for a cup to get some water from the drink machine I was told they can't give me a cup. They would sell me a soda, but I can not have a cup for water. I was told I could go next door and get a cup from Subway, what the Hell?! This is the way you treat your paying customers?

So i called the wingstop by my house Mcallen tx, on Pecan Blvd. for an online order every time i call they always put me on hold for more the 8 minutes at a time. I hung up after 7.1/2 min and told my fiance to call and he did where they again put him on hold. They were rude about it didn't let him talk just said "give a second" and then she hung up while being on hold for 2 min. He then called again and asked "is there a problem" the girl again said "no, hold on a second". I was furious i called back talked to the manager and her excuse was "Oh, i mean i know she did it i saw her and i just got caught up". This is the last time i order from this wingstop ill order anywhere else. They are rude, disrepectful, and don't seem to care about the guests. I work in a restaraunt and never have i treated an online order or people at my table the way they have treated us. I suggest new management and new employees if you don't want your wingstop to plumit.

when I ordered it was 5:05 pm, as it marked on my receipt. The cashier told me it would take 20 to 25 minutes max, so I went outside and waited in my truck and I went back inside a little over 25 minutes after, and when I told them my name order the lady looked everywhere for it and she said that it was still not ready. I told her "well y'all said 25 minutes max and y'all still haven't made my order?" so all the lady said was "to be honest with you it's still going to me another 10 minutes. so at this point I was kind of regretting choosing wing stop. so again I went outside and waited, after ten minutes I came back inside and asked again and she still could not find my order! they still had me waiting for about another while there. and I told the employee that I made my order at 5:05 and it was now just a few minutes before six. in addition, I grabbed my food and left and when i got home I noticed that they messed up my order, both of my convos where supposed to be boneless, but one of them was bone in, and on my other convo they messed up one of the flavors I ordered. this was honestly a very irritating moment for me bacause I had somewhere to be and plus I was hungry. so it's just not right to have someone wait for their order for about 50 minutes then still mess it up. I honestly do not plan to visit wingstop anytime soon.

On Oct 20, 2018 we t in for a order, and was informed of contest that was taking place for an iPad. My husband won iPad and gave it to me since I was upset sitting for 2hours at wingstop on our anniversary weekend. When I attempted to log on I had a problem. So husband went I. To wingstop the following day and manager on duty gave us Lauren # said she was looking for receipt. After speaking to her I was offended when she stated she couldn't find it a d that we wouldn't be able to get a refund for it anyway and she could offer a 150 gift card instead. I Informed her we did not want a refund, I wanted the iPad, she said she would have to call corporate for receipt. Two weeks later I. Still getting the ring around

I don't understand how you can have a lunch combo and charge for the side uten and the drink. I placed an order on Wednesday, October 31, 2018 at 1:40 p.m. After placing my order, I spoke with the cashier Krystal and to which my food order was much higher than the sign. She said that the combo only includes the chicken and an additional cost for the side, and the drink cost extra because the drinks are not included with the combo.. I informed her this is false advertising and she said this is how you all have set this up on the computer to charge extra. I expect to hear from you and will notify the BBB regarding such false advertising.