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1.0 276 Reviews

Wingstop Complaints Summary

3 Resolved
272 Unresolved
Our verdict: If considering services from Wingstop with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wingstop reviews & complaints 276

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Newest Wingstop reviews & complaints

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4:12 pm EDT
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Wingstop Missing items from delivery

x2-20oz drinks were not included with the combo and x1 seasoned fries were missing from the delivery. Order Number [protected] Payment Method

Credit Card Visa x-4713 Wingstop Los Angeles La Tijera (#292) 6909 La Tijera Blvd Los Angeles, CA [protected]

Desired outcome: Please refund the balance to the payment method.

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11:26 pm EDT

Wingstop Not answering the phone and incorrect order with no refund reciept

My daughter ordered online at Wing Stop and as soon as she summitted the order for delivery I realized that she picked the wrong chicken so I called up there immediately and there was no answer I called four times no answer I still wanted there order I just wanted them to change the chicken and I would have paid for extra, when they didn't answer the phone I got in my car still calling them hope I didn't have to make the trip because I ordered delivery got there to the place phone still ringing in my hand no answer they say the phones where off, so I asked them to cancel that order and I would like a new one she told me I would have to wait 25 minuets that's fine but know I was calling since I placed the first order. long story I waited about an hour and the manger was eating while packing orders and when I got home one of the orders was still wrong, I paid for all flats they gave me 2 flats and the rest drums which I don't eat and before I left the store I asked for a receipt for the refund the manger stated that they don't give them out I would have to wait till someone contacted me.

Desired outcome: A refund receipt to prove you did it, and a correct order

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11:04 am EDT

Wingstop Online ordering

The phone was never answered I been trying to cancel since yesterday my number is [protected]

Desired outcome: Refund on my card

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1:56 am EDT

Wingstop Customer service

The incident happened March 31, about 7pm at the Trophy club location. The employees are obnoxious rude and disrespectful.. I walked in to order as I have done about 6 times now over the last few months. I bring my small service dog in every time. I Oder, fill up my drink then Walk around outside until it’s ready. Never had a problem before. Today I didn’t recognize anyone . As I went to get my drink one employee yelled “you can’t have your don’t I. here, it the store policy . “ i replied, “it’s a service dog”. Two young ungroomed, non mask wearing and non glove wearing kids working the back and front at the same time started becoming so aggressive. One said I needed a card but never asked for one. The other blurted out “ my mom has a card” so u have to leave” I tried to calmly explain that they have no idea what they’re talking about and they don’t know the law. I told them they were violating the Americans with disabilities act. Then the manager for that day came up and said “I’m gonna have to ask you to leave”. This is such outrageous behavior I’m 50 years old and I’m a paralegal. These bratty kids have some nerve speaking to adults and picking fights like we’re on the playground.

They basically ganged up and harassed me telling me I could never come back in there again with my dog! There was no problem with the dog the only problem was the employees are ignorant of the law.

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7:33 pm EST

Wingstop Delivery food/service

Horrible customer service - called in because they forgot to send out HALF my order of a 75 wing pack - all 3 sides missing all veggie sticks all dipping sauces.

Called the store - They were already aware they screwed up and admitted it was their fault - spoke to the MOD - wanted to "give me a credit for their error" on my next order - Why would I order from them again after such a screwup?

Then she wanted me to BRING THE FOOD BACK to get a refund - WTH? I ordered delivery for a reason. She wouldn't refund the check because I received some of the order. MOD supposedly called the GM and the GM refused to give a refund - when they KNEW it was their error.

I will never order from this location again - there are too many viable competitors out there to waste my time on a business where they can't even make their own mistakes right.

They need to train their managers/customer service people how to handle when they mess up.

I will also tell anyone AND everyone I know the exact same thing.

Desired outcome: refund my purchase

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4:50 pm EST
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Wingstop Poor customer service / rude & disrespectful comments from manager, Alberto

On Superbowl Sunday, I ordered wings, fries and carrots online from WingStop at Puente Hills Mall. When my husband arrived to pick them up, he told me it was very unorganized. He even had to go back because they didn't give us our fries.

When he got home, I noticed the wings were 1/2 cooked (soggy & not crispy), so I called up there & asked to speak with the manager on duty. He refused to come to the phone & told the crew member to tell me to come back & he would replace the wings. I insisted on speaking to him, & she hung up in my face. This happened two more times, so I decided to drive up there.

When I got there, it was a chaotic atmosphere. It was about 3:00pm, & one guy was asking about his order that was supposed to be ready at 2:00pm, etc. i went to the pick-up counter, & asked to speak with the manager. One of the crew members hollered to him that someone wanted to speak with him. He took his time coming to talk to me, & said, "Who wants to speak to me?" I said, I do & proceeded to speak to him about my face being hung up in several times, him not being apologetic about the 1/2 cooked food, poor customer service, etc. I told him I wanted my money back. He looked at the food, threw it in the trash & said I don't deny it may be undercooked, but stop nagging me & falsely accused me of calling him names. I told him I didn't call him one name, but did address his poor customer service. He continued to tell me that I needed to stop talking or he wouldn't help me, with a threatening posture. I told him that I didn't have to stop talking, just give me my money back. He refused, so I call that stealing because I didn't get my money back or my food.

I will NEVER visit this establishment again & the owner needs to mail me a refund, & hire better employees.

Desired outcome: Better training for managersRefund of money

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9:19 pm EST

Wingstop The man both on the phone and in person.

I ordered on the phone and the man was so short with me I nearly didn’t make the order but ordered for our family and didn’t want to disappoint everyone. Then when I went to pick up my order again very short. I paid with my debit card and asked for the receipt he said it was in the bag again very grumpy, I never got a receipt just a order slip with nothing about the bill at all. He slammed the drink cups on the counter and I asked were the drink despiser was he responded again with a terrible attitude as if I was stupid for not knowing. As I was filling the the drinks he was just as rash with the next customer a lady and then when she asked for a couple extra sauce sure $1.39 each then she responded with you charge extra for the sauce he was really upset repeating with $1.39 each lady. She also feeling upset and as we walked out she told me she would never come back as he called the police on her husband which was the reason she had to pick up her order. I told her I wouldn’t have come in at after that but they paid when the order was made online. This man should not be in any kind of customer service job. Order made in Ukiah California at 4:30 pm Monday February 14th 2022.

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5:45 pm EST

Wingstop Poor customer service

Online ordering system down, phone line down, went to the store to order and the lady would not take my order. Said we had to order online, told her it was down and she would not take the order...smh! Awful customer service!

Desired outcome: Employee training. Why not just take the order???????

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5:33 pm EST
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Wingstop Undercooked chicken

I ordered a five piece lemon pepper thigh (chicken only). I arrived at the Alameda, CA location (Blanding Ave) five minutes after my order was supposed to be ready. I was told it would be an additional 7 minutes. I returned to my car to wait. After 8 minutes I returned and picked up my order.
When I returned to my office I ate a piece with no issues. When I started to eat a second piece I noticed some pink coloring toward the center. As I pulled the thigh apart I saw blood red uncooked meat in the middle. I opened a third piece and found the same undercooked meat.

Desired outcome: I would like to be reimbursed for my order and I would like to have the staff at this location trained to cook the chicken properly.

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3:21 pm EST

Wingstop wingstop service

i walked on my lunch to wingstop was told twice by worker to "give them a minute" i had no choice. i ordered the 10 piece and she rang it up i said ok i also wanted something else so she had to redo the whole thing because she didnt bother asking. she also didnt ask if i wanted ranch. that to me completes the wings and low and behold i get to work and no ranch. it was highly dissapointing i would of paid for ranch but i was not asked. it really ruined the meal i had to find some budget ranch from the fridge it was highly disappointing.

Desired outcome: some sort of recompensation

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1:29 am EST
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Wingstop Customer Service I am complaining about

Wing stop
Fountain Mesa Ridge Pkwy
6922 Mesa Ridge Pkwy, Fountain, CO 80817

On Thursday, December 30, 2021 around 6:00pm placed an order online with the promised time of one hour. Waited additional time in vehicle entered the facility was informed the order was not ready and they've been busy. The female employee stated she would have the order place ahead but the manager in training loudly responded "no orders will be rearranged. At that moment, I requested a refund. The facility prep area was unkept the employees never changed their gloves after touching clothing, register, and various other items. The district manager was among the employees working. The manager in training big male clothing was dirty, and sagging jeans. None of the employees had on hair covering or masks while preparing food. All employees hovering around the prep area and having customers waiting at the registers. Employees eating in prep area. This facility should have an unplanned inspection by the health department. My family and friends will stay away from this facility.

Desired outcome: Improve food prep area, employees training on sanitation and cross contamination, proper food preparation, changing cooking oil

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12:32 pm EST

Wingstop boneless chicken wings

I had purchased these before for a previous party and they were a hit. Evenly seasoned and tender crust and chicken. I was asked to bring them again to another larger party and bought 100 mixed seasoned. I thought that there was a quality control system to assure the same quality of chicken. I was wrong. The chichen was overly seasoned, breading was hard a a rock and the chicken was so tought that only about 20 boneless chicken wings were attempted eaten. I now think they were days old as well. The dogs seem to enjoy them.

Desired outcome: Refund of money / Quality control implimented

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12:45 pm EDT
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Wingstop Refund

I have been waiting over a month for my refund.

Desired outcome: Refund

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9:52 pm EST

Wingstop Service/product

I placed an online order 6:13 pm 11/23/2021 at the Mount Pleasant/Racine Wisconsin location. I ordered 15 piece, 2 thighs and large seasoned fries. I pick my order without checking it bring it home and notice that I have no fries, food is very cold, and I have large order of carrots. I called the store and speak with the cashier (heather) I do not think this is her name. I proceed to tell her that my order was wrong and cold. She proceeds to argue with me back and forth that this is what is in the system. After going back and forth with her I ask to speak to a manager and tell her that she needs to work on her customer service skills and she no you need to work on yours as mines are fine. After being on hold for about 7 minutes a person gets on the phone(Matt) explaining that he cant give me a refund due to order being placed online. I explain again to him about the order and explaining I do not eat carrots so why would I order them. The position for the fries and carrots are in two separate areas so I didnt order carrots. So I explained I am bring food back and want a refund. I arrive to counter and now I see Heather and ask her name and she says I dont need to give you my name and goes to back for about 5 minutes while the phone is ringing off the hook and lobby is filled with folks wanting to place a order. So now the Matt person come up and trying to explain the policy dont know if this individual was high or had some mental issues. He could not explain the policy and was very difficult to hear what he was trying to convey. He never took my information to relay back to upper management. All he proceeded to say is we can give you french fries that you originially asked for. But by now my order is super cold. I proceed to ask if he could redo the entire order and he stated no. So I left all food drinks on counter. The sprite was grotesque as it taste like the lines have not been clean in months. This was the worst experience I have had at any establishment. And corporate office should be ashamed of hiring such individuals that represent this company. Poor customer services, major attitudes with staff members cold food. No where on the website does it state that if you order online that you cant receive a refund. This is not fair and now I am out of $30.00 and hungry as heck. But I refuse to patron a business that does not respect my money my time and my efforts that it took to place an order and drive to one of your establishments. This person should be fired for arguing back and forth with me over some carrots. It would have been nice of her to say sorry for the mistake but we can fix that and offer you french fries on the house but noooooo she banter back and forth back and forth and really refused to deal with me upon me reentering the restaurant. The Matt person was definately incompetent as he could not explain policy he kept hitting himself in the forehead with his hand like he was reading stuff from a script that he had no clue on. I expect more for my money that I work hard for and I expect and demand better service for my hard earned money. I need a refund and apology from the general manager from this location.
My information Ms Hewlett [protected]

Desired outcome: refund and apology for rude behavior

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4:02 pm EDT

Wingstop Service from Manager Nicholas

I have previously reported this ongoing issue with the manager at this location: (Darwin Square) 3203 SW Port St Lucie Blvd, Port St. Lucie, FL 34953. Manager name believed to be Nicolas. I am a Doordash employee that have had several unprofessional encounters at this location but finally said enough is enough and took the time out to reach out corporate to make a formal complaint against him. Initially it all started when I advised him due to Doordash's policy also per CDC Guidelines we are not allowed to handle the customer's food nor drinks. He provided me with the cups, lids and seals for the lids. He immediately became upset and frustrated and told me yes I have to make the drinks and he will make them this time but when I come in again and if their busy I would have to make the drinks myself. I told him that is not true and accurate he then told me to cancel the order on my end since I wasn't going to make the drinks I immediately reached out to Doordash making a complaint as well. On another day I had an order to be picked up from that location he was the manager on duty the order also contained drinks we went through the same thing as before he is going back and forth with me about who is to make the drinks when he finally made the drink he left them at the drink station instead of placing them at the take out counter. My last encounter was yesterday 10.31.21 which I have a video of his customer service towards me as a manager how degrading he is and unprofessional he is in front of his employees as well as a manager. This makes the company looks very bad. No one never reached out to me from the first complaint now I had to call with a second complaint this is not good business in my opinion. Is this how you train your managers? On 10.31.21 I went to pick up an order e was there he never greeted me he purposely made me wait for the order which was already on the shelf ready to go. After seeing me there he continued to act busy after a few minute went by he then asked what's the name of the order I'm picking up when he already gets the dasher's name from the ipad, then he continued again to make me wait acting to be busy then he decided to give me the order never said one moment never behave professional. Please see the video below from the time I walked in you can see on the right hand side where the customer's order was sitting waiting and ready to go when all the time he had me waiting being spiteful towards me.

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1:56 am EDT
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Wingstop Service

I placed an order on 10-8-2021 at 5:35 pm by calling into the store (store #1436) for 25 wings and large cheese fries. The female I spoke to took the order, repeated the order, took my name and phone number and mentioned it would be ready in 35 mins. During that phone call I mentioned that this order was based on an in-store credit that general manger Angie had authorized (April 2021) based on an incomplete order placed on 4-21-2021 order number [protected] for $43.13.

My 4-21-2021 order was for 25 boneless wings, large cheese fries, 10 regular wings and another order of cheese fries. This order was missing 15 boneless wings, the large order of cheese fries, the veggie sticks, the (2) blue cheese sides and the additional cheese dip. Since the bag was sealed when leaving the store we didn't notice the missing items until we unpacked our meal at home.

At 6:15 on 10-8-2021 I walked into the Wingstop (store #1436) located as 35 Douglass Dr suite 100, Oceanside California. I walked up to the counter and was meet by and individual with no name tag, who was heavily tattooed, wearing a dirty shirt and pants and looked unkept. I gave the individual my name. The individual turned, walked away rummaged through the bagged order shelf and wasn't unable to find my order.

The individual walked back to the counter and asked when I placed the order. I told him at 5:35 pm and was told it would be 35 mins and repeated what I had ordered. The individual walked through the kitchen, had a side conversation with a female employee and returned to the counter. After returning to the counter the individual said, "the general manager Angie was no longer authorizing the credit".

Shocked that 45 mins had passed since the initial order, having driven to the store to pick my order, that no one from Wingstop would give the common courtesy of a phone call and relay the message from Angie the store general manager. It's now after 7:10 pm, I have two young hungry kids who are left without one of their favorite meals. My wife and I are left dumbfounded that in today's day and age a niche restaurant would treat customers this way.

Not only is this incredibly rude but there was no one in the store that was a manager, an assistant manager, a supervisor or lead employ that was able to answer even the simplest of questions on a Friday night.

I would like to hear from a district manager or someone from the corporate office.

Desired outcome: I would like to hear from a district manager or someone from the corporate office. My email is [protected]@aol.com

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Update by T Chapman
Oct 13, 2021 4:48 pm EDT

Upon answering the phone call from Wingstop’s management, Sharo immediately went on a 4 minute and 18 second tangent to how a different named individual (Dave) had called months ago and complained that Wingstop had poor customer service and apparently used my phone number. Highly unlikely. I asked Sharo to screenshot the history of my number and txt it to me as proof. Sharo claimed I was changing the subject.

According to Sharo, that individual (Dave) had received a Wingstop card for $50 as a way to settle the disagreement for horrible service. Sharo went on to say this individual tried to use this Wingstop card multiple times for more than its value and Sharo had to meet the individual in person (apparently an older gentleman who Sharo stated was my father. The nerve of this “manager”) at the Wingstop restaurant #1436 located in Oceanside Ca to say the Wingstop card didn’t have an unlimited value.

Sharo went on to explain how his restaurant (#1436) deals with multiple complaints per day and he doesn’t have enough employees to actually come into work. In Sharo’s own words, “there are 6 employees scheduled at the same time and we only get like 2 that show up to work”.

At the 8ish minute mark I had to interrupt and explaining to Sharo my issue isn’t with this mystical individual named Dave or that his employees don’t show up to work, my issue is with the bad service, missing product in my order and the lack of courtesy shown by his employees.
In order to solve this issue, Sharo directly attacked my character and challenged me for not calling him back based on the 18 second message he left me on Saturday October 9, 2021 at 11:28 am.

The following is verbatim from Sharo’s message to me:

Hi T***** my name is Sharo ”S-H-A-R-O” I’m am the district manager for Wingstop, I’m trying to call you back on those complaints you had, I will try to call you back later if not I will try to call you back Monday morning.

As I read Sharo’s actual message back to him in which Sharo says he will call me back [protected]) and or try to call Monday [protected]). Sharo once again said I was changing the subject. Not once in that message did Sharo ask me to call him.

The final insult from Sharo was to offer a $30 “store credit”. My initial order was for $43.13 order number [protected]. No offer to refund my $43.13 but rather to essentially tax me $13.13 for making a complaint about his store. Well done.

It’s not a shock that Wingstop store #1436 has an incredible poor online rating. Folks do yourself a favor look elsewhere to spend your money. This place just doesn’t have your best interest in mind.

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1:03 am EDT

Wingstop Boneless thigh bites, fries, bone in wing

Preordered boneless thigh bite special and bone in wing for pick up at 6pm on Tuesday 9/28/21 from location #398 in Dallas.
Picked up promptly at 6pm. We went straight home which is only five minutes away. Food was cold especially the fries. Boneless thigh bites were horrible. Mostly dough bites. Very few pieces were meaty. They were drenched in sauce and horrible. The fries were ice cold and I had to heat them. The bone in wings were a little better but not much. They too were drenched in sauce. So disappointed. Woke up Tuesday morning craving Wing Stop. What a let down. Last time we had Wing Stop we didn't have enough. This time, so much left over it was soooo bad. I spent 37.00 and feel like it was a total waste.

Desired outcome: Total refund

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11:04 pm EDT

Wingstop Flavor in wing

It's always a good thing to review what u get wherever u buy wether if it's food or an object, this way u can even help a business with its mistakes. I was a regular client at WING. STOP corona at Ontario Ave however recently I had order a mild lemon pepper and hickory BBQ. As u can see in the photos they didn't put any sauce on these they had just fried them, and the bottom is covered in oil, I had talked to the manager Kim she was not helpful at all and not having provided good solutions to solve this only tried covering it up. It's always good to solve issues rather then to just try and cover it up and always to make a good job providing the meals people had paid for.

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5:11 pm EDT
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Wingstop Service

My name is Travis Ross. Ive contacted Wingstop before with this problem but no action was apparently taken for it happened again today. At the La Marque, Texas store at 6402 Interstate 45 Ste G, I tried to place an order online which did not allow. I then called and was told they are not accepting orders until after noon. I called back several times after with no response. So I ordered pizza instead. My questipn is why are you advertising a product that you wont sell? If thats the case please stop advertising your business. This is the third time this in the past 6 months this has happened. I have been a frequent customer for 3 years but have given up on your irresponsible business. Its a shame because many other customers feel the same way about this location. I doubt this message will find its way to a caring ear for this isnt the first time I have reached out with zero response which speaks volumnes about this company.

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11:42 pm EDT
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Wingstop Incorrect order given / service

To whom it may concern,

On Monday (9/6/21) my family and I ordered some food from one of your locations, specifically at: 1029 Arnold Drive Ste. 10 Martinez Ca. 94553
Please keep in mind we were in Martinez to do a little shopping and we live in Concord Ca.
Our bag was sealed so we didn't check it until we were home.
Also, please be aware there were about 4 other customers still waiting for their orders who were ahead of us.
We ordered:
* 10 pc boneless Korean Spicy BBQ flavored (only received 6)
* 8 pc boneless Hickory Smoke BBQ flavored (only received 6)
* 8 pc bone-in Mango Habanero (again, only received 6)
* regular size cheese fries
* regular size seasoned fries
* one order of veggie sticks (only received carrots)
TOTAL CAME OUT TO: $33.82

I ordered our food at 5:03pm and an employee stated "it will take about 20mins".
I came back at 5:30pm to pickup our order and an employee stated "it will be another 10mins".
Came back at 5:45pm and an employee stated "it will be another 5mins".
Came back at 5:55pm and an employee stated "it will be another 5mins".
Came back at 6pm and an employee stated "we're bagging it right now", to which we finally received our order almost an hour later.

The order of Hickory smoke flavored chicken and the Korean spicy flavored chicken were placed in the same container only being separated by the paper which holds the chicken. The spicy juices from the Korean flavored chicken overflowed onto the regular BBQ flavored chicken and one of my family members was not able to eat it as she can not eat spicy food.

I'm not sure when the busy times are for your establishments, but a common curtesy to customers should be that the employees at least inform their customers there is a slight set back of orders or say something to that nature to keep customers waiting for a long period of time for their orders.

I do not wish to speak to anyone, but I can be reached at the following email for correspondence: roybal. [protected]@gmail.com
If I must speak to someone, I can also be reached at [protected]

Desired outcome: I kindly request to receive a full refund due to my poor experience and please do not take this the wrong way, but we will not be dining there in the future.

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