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Windstream Communications reviews first appeared on Complaints Board on Dec 20, 2006. The latest review internet was posted on Oct 5, 2021. The latest complaint Customer service was resolved on Aug 18, 2021. Windstream Communications has an average consumer rating of 3 stars from 243 reviews. Windstream Communications has resolved 103 complaints.

Windstream Communications Customer Service Contacts

+1 800 347 1991 (Customer Service)
+1 800 481 5441 (Online Order Status)
+1 866 445 8084 (Order Support, Sales)
+1 800 537 7755 (Financial Services Department)
+1 855 439 2889 (Business Class Services)
+1 800 600 5050 (Enterprise Customer Support)
+1 866 375 6040 (Windstream Wholesale)
4001 N Rodney Parham Rd
Little Rock, Arkansas
United States - 72212-2442

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Windstream Communications Complaints & Reviews, Page 11

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
One Touch Direct / Windstream — repeat calls and failing to remove my number

8 calls in last 30 days from the number listed above. Last call this evening from them and again they hang up...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Windstream — sevice loss during the rain

everytime that it rains we've lost internet connection or it gives us about a few minutes of service...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Windstreamslow

Ever time you call nothing is done, only later to find out that you have been lied to to just get rid of you. My computor takes no less than 15 seconds at the very best to change pages, with 50% of the time never at all. Is there not a no way something can be done. I pay for extra fast and it is not at even extra slow speed. I am being told that it is being worked on, it will be a certain time I should see a difference, and when you call back in a week they denie having ever recieved a call, and ask what are you talking about, no one ever called and we never recieved a complaint. no one here by that name, you must have complained to some one that wasn't even related to windstream as if I was so stupid that I called Kentucky fried chicken and complained to them not us, when they answer as windstream? This is the most crazy out fit I have ever dealt with. HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP! PLEASE!!!

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    1 Response

    The complaint has been investigated and
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    Windstreampoor service

    Windstream service is getting worse by the day. Can not seem to get any service or help from anyone. People i do get to talk to can't speek english. Why do i have to talk to someone in India to get proplems solved?

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      • Windstream Communications's response · Mar 16, 2010

        We are sorry to hear of your recent Windstream experience. All of our Customer Service Centers are located in the United States. We take matters like yours seriously and want to resolve your issues. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at [email protected]

      8 Responses
      • Da
        DaleMitchell Aug 06, 2015

        I have had Windstream for about a year. First off I was paying for 16 meg service and was only get speeds around 400kb max for downloads. About a month ago they upgraded the lines to fiber optics when actually got my speeds up the 16 megs. HOWEVER, my internet has been down at least4 times in the past 4 weeks. The service technician for the first call came 3 days after the promised time. Every time I called I was told he should be there today and he never showed up. I took off work at least 2 of those days thinking they would be there. Since then I have lost my connection 3 more times and each time the person on the phones says its the line and they have to send someone out 3 or 4 days from that day. This is completely frustrating. I keep having the same issue over and over and apparently no one knows how to fix it where it will not continue to happen. They are lucky because I don't have cable as an option where I live or I would have jumped ship a long time ago...

        0 Votes
      • Do
        Doris Franklin Dec 09, 2012
        This comment was posted by
        a verified customer
        Verified customer

        Called In September to turn off caller ID, etc. on regular phone line. It was finally turned off in December. Ordered wireless router last week, called yesterday they have no record of my order. I am fed up with this company!! The foolish people I have talked with have no IQ more than a worm!! I have been a customer for six years, never been late on payment of a bill which always too high ! I I am very upset!

        Doris Franklin
        1299 Washington Dr.
        Moody, AL 35004

        0 Votes
      • JGraceyStinson Jul 30, 2009

        I don't know anything about windstream, but service is pretty much the same with many companies now. Outsourced to a place whose people speak english so badly most people can't make heads or tails of it. I feel your aggravation.

        0 Votes
      • Ge
        Gennie mae Smith Sep 26, 2008
        This comment was posted by
        a verified customer
        Verified customer

        My bill has been more then was explain to me it would be. The bill was suppose to be 67.00 for six months then go up ten more dollars afterward. However I have been paying from 85.00 for six month since the purchase. This month it is 103.06 and I can't figure out why. Since I have been paying already more then what was stated I am sending only the 67.00 the original quote.

        0 Votes
      • So
        Sourpuss Aug 02, 2008
        This comment was posted by
        a verified customer
        Verified customer

        Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

        <b>Contact with Windstream on 7-25-08</b>
        I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

        <b>7-28-08</b>
        I did not receive a phone call from Windstream.

        <b>7-29-08</b>
        I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

        <b>8-1-08</b>
        Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

        <b>8pm on 8-1-08</b>
        No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

        <b>8:15am EST 8-2-08</b>
        I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

        So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

        Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

        I went to where I had Internet access to look up the corporate information for Windstream. I find [protected] is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

        So the poor communication and customer service starts right at Windstream corp headquarters.

        So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

        0 Votes
      • Vi
        Victoria Lacy Jun 19, 2008
        This comment was posted by
        a verified customer
        Verified customer

        I have spent three days trying to get my e-mail fixed. This is absurd, and Windstream needs to be dealt with harshly. I am not the only one, I have spoken to several individuals that are totally disgusted with the unacceptable or lack their of service and resolution to internet problems.

        I am sick of speaking or trying to speak to individuals with broken English speaking skills in India. I am demanding satisfaction and will deduct daily charges for service I am not getting.

        Disgusted and Mad,
        Victoria L. Lacy.

        0 Votes
      • Ma
        maria garcia Jan 09, 2008
        This comment was posted by
        a verified customer
        Verified customer

        Windstream is the absolute worst and Alltel isnt far behind. I had the same problmeas others have mentioned here. I was billed after my services were disconnecte. I was billed when I had NO service. I called customer service and was bullied and threatened there.

        Now, I make a concerted effort to tell everyone I can that they will be robbed by Windstream. I filled out a complaint form against them with the FCC and havent heard from them. Recently, AOL was fined millions for ripping off their customers the same way. There has to be a way to stop them from this. it is fraud and theft. Ordinary people like us would have been arrested and charged with a crime for similar actions. Spread the word, cost them customers, then they might shape up.

        0 Votes
      • Ma
        Marilyn Watkins Oct 10, 2007
        This comment was posted by
        a verified customer
        Verified customer

        My friend signed up for windstream Sept.5th and has had no service. She need help. She cannot get on Internet. She is still being Billed.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Windstreamnon published number

      For three years I have been paying for a non published phone number. But to my surprise, it is published in the AT&T phone book, which 9 out of 10 people use here. So whats the point! I am paying for nothing. I called windstream. They told me it is not published in their phone book. OK. But most people don't use their phone book. I was always under the impression it was not to be published in any phone book! I wanted credit back for the 3 years. They said no of course. I called AT& T. They told me Windstream is reponsible for letting them know what phone numbers are non published ones so they would not print them! Windstream on the other hand tells me they are not responsible! So who is right?? I will get to the bottom of this! SO if you think you have a non published phone number, dont count on it!!

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        • Windstream Communications's response · Jul 15, 2009

          We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issueconcerning directory listings. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EDT. You may also email us at [email protected]

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        The complaint has been investigated and
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        Windstream — transfer phone number

        I wanted to transfer my phone number to T-Mobile Home phone service through my ISP. I stopped using...

        Windstream DSLdsl disconnects every friday-sunday

        I am located in South Western Pennsylvania, southern Washington county. I bought Windstream DSL, 1.5 MB in December 2006. It worked fine till the end of 2007 and I started getting lots of disconnects.

        From March 2008 every weekend, Friday, Saturday and Sunday, the DSL is down. I get sporadic success on Friday, sometime up sometimes down but EVERY Saturday starting around 10:00 - 10:30 AM the DSL would go down. It would reconnect but drop the connection every 2-5 minutes and it would take 3-10 minutes to reconnect. Usually it was fine by 8PM in the evening. Though the past 2 months I noted the problem still occurring after 11:00 PM.

        I have the Speedstream 4200 modem. The connection is nothing unusual, its as simple as it gets. The DLS modem is connected to one computer via a Ethernet cable. The DSL plugs into the DLS side of the filer. One phone plugs into the phone side of the filter. The filter plugs into the phone jack.

        Rebooting the modem did nothing. I have replaced the filters, 3 so far. I have tried the modem plugged directly into the wall jack. I have changed the phone cable four times. I have replaced the ethernet cable 4 times. None of this solved the problem.

        Some techs have mentioned maybe it the electrical wiring in the house. well I have a UPS on my system. On Saturday morning at 9:45 I unplugged the UPS from the wall and ran it on battery. Sure enough at 10:15 the DSL dropped. Hmm maybe there is a problem with the battery?

        When finally, after about a year of complaining they sent a tech out and he discovered that the modem was an “A12” version and the current one was the “A25” ok maybe this was the reason. The tech out confirmed that there was a strong signal and the cables and filter were fine or at least he was seeing a good signal when he was here. And the modem was relatively close for a good signal. I set up the modem on a Saturday morning but, as usual on the weekends, the authentication server was down. On Sunday afternoon I was able to finally authenticate the modem. Ok Sunday night it was fine. In fact I was thinking the old firmware was the real problem. The modem worked fine till Friday when it started going down again. So I suppose it wasn’t the modem at all. The new modem would at least display a message saying “We have detected that you do not have DSL connectivity to your Home Networking Modem. After configuration wait a while for DNS to refresh.” Or “Your Internet login needs to be verified before continuing. After configuration wait a while for DNS to refresh.” Either that or it would go into the Authenticate screen. Which is strange because I have already ran the authenticate procedure. It will not complete the authentication, however, it will freeze or the DSL will disconnect preventing anything from happening.

        Its difficult for me to imagine replacing all the hardware and I still have the problem but ONLY Friday-Sunday. Windstream techs seem to think its my DSL filter that only works consistently Monday-Thursday then fails Friday-Sunday. Hmm I need to read the packaging more carefully to buy the filter that works the full week LOL.

        WHAT is going on here? I think the problem is on Windstream’s end and doesn’t have anything to do with my equipment. One tech DID tell me they usually did maintenance on the weekends to not interrupt business users. Other ISPs do maintenance around 1AM to prevent interruptions so its most likely that SOMETHING is being done at Windsteam on the weekends

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          1 Response
          • Ru
            rural54 Nov 15, 2010

            We have also had windstream for several years. We live in a rural area, and it is our only option. We have had many of the same complaints that everone else has commented on . One of the most annoying ones currently is that the dsl service drops out frequently, often several times daily without any warning . If this happens when we are using Netflix, it may have to reload. We have contacted them about this many times, and they always claim that it is a problem with our computer. this is in spite that it occurs on more than one of our computers at the same time. And it also happens on the computers at my office at the same time. they have also out sourced to India.
            We have given up calling them, and if we had any other dsl service available, we would switch over in a heartbeat.

            0 Votes

          The complaint has been investigated and
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          Windstream DSLmodem downloads at 10 kbs should be 6mb disconnect constant

          ok so my computer has never been stable since day 1. Techs have come out and started looking at youtube on my computer but didnt fix it. Im schizophrenic bi polar. They breached thier contract with slow speeds and disconnects, but still kept me in it. I dont know how to convey the mental anguish they put me through. Every day every 30 minutes a disconnect, every day 10kb download speeds. years

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            The complaint has been investigated and
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            Resolved
            Windstream — constant calls from telemarketers

            We are constantly receiving telemarketer calls during the day and night. I put my name on the not to call...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Windstreamno rebate

            I have a bundle with Windstream communication which is phone, enternet, cable
            at the time I had the enternet service added I was given a form to send in for a $50.00 rebate, still waiting I have reiceved 3 bills which have been paid But I'm still waiting.

            Ginger Foxworth
            [protected]

            Thank you

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              • Windstream Communications's response · Apr 10, 2009

                We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue concerning your modem rebate. Please contact our Comlaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EDT. You may also email us at [email protected]

              5 Responses
              • Wi
                Windstream Customer 09 Mar 31, 2011
                This comment was posted by
                a verified customer
                Verified customer

                "We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at [email protected]"

                Damn, why don't you send people to [protected] first whenever they have a complaint or problem dealing with the regular, beyond-poor, Windstream Customer Service numbers. Luckily, this [protected] exists. It's just too bad that it takes hours on end to get something actually rectified when it comes to over billing and poor service on Windstream's part. It's just a miracle that there are a few decent people working in the Windstream complaint department and sad that the front line is so devoid of them. Call [protected] if you have a complaint against Windstream. Hopefully, they can help you like they did for me; even thought it took several calls over a couple of months to get Windstream to admit to their mistakes of trying to charge me 59.99 for a service that is advertised at 39.99 by claiming that I live in an area that calls for the higher price. It helps that I called back and recorded the agent quoting the 39.99 price for service in "my" area and neighborhood. Call [protected] if you have a complaint against Winstream for poor service or blatant flash advertising. Again, the number is [protected]. Maybe, this will help others like it finally helped me. [protected]

                0 Votes
              • Bd
                bds1977 Jun 10, 2010

                I send my rebate 11-19-09 I call and they said I was to late to get my rebate . It is not over date if windstream would send it out like they said they would I been waiting for some money on my rebate .I a agree to pay my bills So why don"t windstream keep their side of their agree and pay the rebate I want to know something


                Brenda

                0 Votes
              • Di
                dianelasvegas Nov 01, 2009

                try these phone numbers to call. WINDSTREAM ACTION LINE UNRESOLVED COMPLAINTS [protected]. [protected]. the managers name is BRAD HEDRICK. ITS IN THE FIRST COUPLE PAGES OF THE NEW PHONE BOOK that is now in such tiny print. They refused to give me a regular phone number about my complaints on not being told my modem is $100.00 so that my bill is (was) $223.00 not the $49.99 . THE FCC YOU CAN ALSO CONTACT> good luck diane

                0 Votes
              • Be
                belljenny31 Aug 13, 2009

                i have windstream internet and i sent in the 50 dollar rebate and the 2 50 dollar gift card for sending 2 people to u all the modem rebate i sent it a while back i should had got it by now and the gift cards i should had already recived already but i havnt could you please get back in touch with me my email address is [email protected] thanks mrs coffman

                0 Votes
              • Un
                unsatisfied Apr 22, 2009

                i have phone and internet service from windstream was promised a 50.00 rebate and its been over 6months and i still haven't received it...

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Windstream Missouri Inc — overbilling

              Recently I called 'Windstream' to fix my 'Dish Network' connection. I was told there...

              Crocker

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Windstream — 8:55 p. m. door-to-door sales

              Last nite, 3/17/09, I received a knock at my door at 8:55 p.m. 8:55 p.m.!!! It was a Windstream sales person...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Windstream DSL — suspended acct

              My mom and I have had internet service with what is currently Windstream Telecomunications. As an attempt...

              Windstream — outsourcing help desk

              Apparently I had hit the two or three digit code that blocks incoming calls. When I called my daughter she...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Windstream Bundles — not what they state

              I signed up for Windstream's Bundle package which included phone, internet and dish network. I wa...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Windstream — phone

              After posting about Windstream, I recieved an email from Windstream requesting to review the circumstance...

              Wilmore

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Windstreamphone charges

              I was a customer of Alltell . I recieved a sales call from Windstream telling me about all of the available plans .
              I was told I could add long distance for an additional $5.00 mt . I said great do it, not knowing alltell was being absorbed by Windstream. Needless to say I recieved a bill for an additional $45.00 mt. Called Windstream, Mam it looks like you ordered several different services, we wnt over everything for 1/2 hour and rep was supposed to fix everything to reflect my original order. This month I recieve bill for increased amount . Call, call, call . We cant change anything, we cant reduce your bill, we cant change your service plan, yada, yada, yada.I look for another carrier, no provider for this area, no provider like vonage to use sattelite internet service with phone . I decided that I will not pay 90.00 mt for a land line.
              Windstream you can kiss my ### goodbye, I can use my cell and I can use Microsoft office to fax when I need to . Thanks Windstream for the opprotunity to educate the public, we dont need you !

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                3 Responses
                • Mr
                  Mrs C Dec 26, 2008

                  Did you get the email that looks like the above.
                  I am glad you cancelled, I hope that more people get the message, I am linking this site to my many web domains and I am hoping to spread the word about the way Windstream is conducting business.

                  0 Votes
                • Mr
                  Mrs C Dec 26, 2008

                  Windstream Service
                  December 15, 2008

                  Mrs C -

                  I work for Windstream and would like the chance to review your issue and come to resolution. I am sorry for any inconvenience caused.

                  Feel free to email me back with a way to reach you or give me a call at [protected].

                  Thank you
                  Mollie C
                  Windstream Communications

                  0 Votes
                • Rg
                  rgc Dec 14, 2008

                  Last month I received a bill that had an extra $15 tacked on for long distance, which I didn't even use long distance because of my cell phone. I called and found out that they had started this monthly plan which "charges you unlimited long distance" for 8.23 a month. I said I want this cancelled. I did not ask for it in the first place! The
                  This month, I received a bill that has 127 minutes of a call to minnesota -- I don't even know anyone in Minnesota and if I were going to be on the phone long enough to speak to someone long distance, I would use my cell phone! Now, I'm really mad.
                  If that 8.23 month was for "unlimited long distance" then why am I being charged for this Minnesota call I didn't make in the first place. I was also billed the 8.23 this month, so I had almost $30 of long distance charges that I didn't even make! Now, I'm so pissed I am going to cancel my service. I don't need a landline. They can go f*** off.

                  0 Votes

                The complaint has been investigated and
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                Windstream — cancelation of package deal, uninformed

                My name is Garrett Wells, Iam a windstream cust.In sept.of 2008 I purchased a package deal thru...

                Windstreammiss quoted bills three times

                I have had service for 3 months with windstream. I had originaly had the bundle package and it included phone, enternet and cable. My bill was quoted to me at 117$ a month wich was great. I payed my first bill. My second bill was 75$. I payed that bill as well. My third bill was 55$, I recieved a phone call this afternoon from dish net work stating that I owed them 266$. I contacted windstream and they told me my plan has been de bundled. No one had contacted me and told me that my plan was debundled. They say that they dont know how this happend and I owe dish net work 266$ to continue my service with my cable... This amount should not be billed to me.'Windstream has screwd my bill up. I do not pay my bill through dish I pay my bill through windstream and I believe windstream needs to fix this problem. I made a two year contract with windstream.

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                  1 Response
                  • Jo
                    JOJOGUTHRIE2003 Apr 22, 2009

                    THANK GOD I THOUGHT I WAS THE ONLY ONE GOING THUR HELL .. I SIGNED UP FOR INTERNET 7 PHONE 7 MY BILL IS NOW 138.25 THIS MONTH..ITS GOING DOWN THOUGH, LAST MONTH WAS 161.38

                    0 Votes

                  Windstreamdsl

                  I have had Windstream DSL the last year or so and have been paying $19.95 per month. Yesterday I opened my bill and found I was being charged $39.99 a month with no notification. When I called to say I was not notified the representative told me my offer was rescinded and I have to pay the bill. I told her I live on disability and normally my bill-unlimited long distance and internet-was $59 it would be impossible for me to pay the $84. I explained that anyone should be notified especially with an increase that large. I said why not send an e-mail which they do to let me know of other things. So instead of being reasonable she told me she could give me free internet for two months and then pay $25 per month. I then told her there are advertising $19.99 for internet and she told me I never heard of that and I told her to look it up as the commercial was just on while we were talking. She then transferred me to some other rep and I just told her I am paying my normal $59 and not one cent more. Does the right hand not know what the left hand is doing? Maybe I should call the FCC. We only have two choices here-Time Warner or Windstream.

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