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2.0 224 Reviews

Window World Complaints Summary

53 Resolved
170 Unresolved
Our verdict: When using services from Window World with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Window World reviews & complaints 224

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M
5:13 pm EDT

Window World Window Installation

My husband and I purchased our windows for our home in October of 2020. It is now July of 2022 and we are still waiting on our last window to be replaced. The communication from the Orlando office is horrible. We the ones calling to follow up and always get the run around. There is no follow up. I would never recommend this company to anyone. I work in the industry of flipping houses/duplexes so I could be referring lots of business but will never because no one seems to care to call us back or get this matter resolved.

Desired outcome: I would like some type of refund and an apology.

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GOD's wallpaper
florida, US
Jul 31, 2022 5:39 pm EDT

do you know of morganproficient on instagram

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11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Window World Improper Window Installation

Window World of North Atlanta, 2285 Northwest Parkway SE, Atlanta GA 30067 never found right siding that was damaged by the installers, my windows, damaged siding on outside and damaged sheetrock still not repaired and we have not received any form of proper resolution since the operations manager, was at our home on April 19th and the general manager, was here in May. Date of incident: January 29, 2022, Amount of money paid to business: $6899.50 (half balance of a 13,799.00-purchase agreement amount) The business committed to provide me with proper removal of the old existing windows. Then, complete proper installation of new windows to include 8-4000 series DH All-Weld, 10 Picture/Fixed Lite, 1 Specialty Window (5114 eye brat, 19 SolarZone Elite (Energy Star Compliant), 19 Installation. 19 Full PVC Exterior (nose sill, brickmold). The new windows were installed incorrectly because they were not pushed all the way in, properly calked and or sealed. Air can be felt seeping in around the bottom and top seals for every window. The specialty window installed at the front of the house is the wrong window and not the one that I paid for. The installers caused sheetrock damage that includes holes, scratches, scrapes, dents, in multiple locations throughout my home (office, kitchen, family room, bedroom, foyer). The molding around several of the windows was also damaged, cracked and discolored by the installers. There was also substantial puncture damage to the siding on the backside of the home and the wood on the top deck area. After I complained to the manager, a new installer was sent out to assess the damage and he stated that "he was shocked and embarrassed at the poor work that was completed and that they would make it right." It is now going on 6 months of me going back and forth with the company and continuous broken promises to make it right. My electric bill is steadily increasing because my unit runs constantly under confusion as heat is consistently seeping in and my cold air is consistently seeping out. I want my money refunded so I can have another company come out and properly repair. I do not understand why we are being treated differently. Why are we still begging to have a job that was paid for completed? I am at a loss for words.

Desired outcome: Monies refunded. New windows improperly installed removed, old windows put back so I can hire another company.

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J
3:37 pm EDT

Window World Service

Ordered 25 windows on august 4th, 2021.Installation done on jan 25th.

1 large window 6 panels broken glass, wrong grid placement, one broken window in bedroom, wrong window in bathroom, was to be obscured, large window in back of house received and installed bronze color instead of white. Large window in stairs not level and leaking.

Replacement windows installed on june 24th. Large window in back of house received bronze again, wrong color. Front window 6 panels with grids, glass replaced but grids not fixed, grids uneven.

Calling their office every day, told they will call back, still waiting

It will be a year in a month to have all windows properly installed..

Window world of polk county, florida has the worst service. Product is great but service is the worse.

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1:40 pm EDT

Window World A order we placed in January 2022

We have replaced quite a few windows and sliding doors with Window World and have recommended our friends and family's do so over the past 10 years. Now I'm not sure I would tell anyone to use them ever again.

In January we ordered locking handles for our two-window world sliding glass doors with beige frames. We ordered them because we are older and have a problem going up and down our front steps so decided we would use the sliders to leave and enter the house which is a direct entrance from the driveway. The day we ordered them, they charged us $ 120.00 to place the order. We have repeatedly called and inquired when the handles were going to show up. Every time they say it's still on order. Or... a couple of times they said they had come in and when the repair man comes it's not even a handle but the internal part or totally the wrong color. The repair men act totally surprised each time and one even noticed that the frame around the sliding door was dented and ordered a repair order to fix that. I have called customer service and get the same bull crap from them each time. I asked them where they were coming from...China? I think they said Ohio or somewhere up north. They could have walked it down in 6 months! Here it is over 6 months later and still no handles with locks nor repair of the strip around the door.

They have our money and are in no big hurry to get this to us at all. If we didn't call them, we wouldn't hear from them...Their customer service totally stinks. Not once did they ever say they couldn't get the items or even refund our money. To use the slider to exit and entrance we are forced to leave them unlocked and now days that is not something you want to do. Frustrated is not even the word I would use to describe dealing with them.

Desired outcome: We want what we already paid for and the repair to also be done. We're tired of the stupid excuses they keep giving us....We also want people to know not to deal with them if this is what their customer service is like.

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3:14 pm EDT

Window World Human resources / grand prairie tx warehouse

Darin simons has returned back to this warehouse job after he had been uncompensated for his time off after his motorcycle accident, even after having never been able to adequately log into his paycom in the first place

So as he was not granted his pto he still returned, and as he never recieved his service tech pay raise he still returned

He did not hesitate to return to his work of choice

After returning he has not been replaced into that still not correctly working paycom system

He did not recieve any paycheck for this last cycle which should have been on thursday I believe

Now here we are at fathers day and he has no means to even go borrow money from someone

How is this acceptable?

Know that darin simons is not writing this, nor does he deserve to be mishandled, I strongly reccomend that your treatment of employees improve atleast three fold as I have several degree enhanced avenues I could very easily take this matter down?! Have a nice weekend

Desired outcome: handle h.r as if they were human resources and payroll as if someones life depended on it employee morale could use a bit of your attention as well

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1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Window World New Windows and damages made

Hi,

First of all the window are nice. That is it. On June 13, 2022, I had lots of damage to my window frames of my home where the installments took place. We have been at this current home for seventeen (17) years and never had any work done to the windows or any part of the house for that matter. I took pictures and sent them to the Sales person, Levi Glassrock at [protected]), which in turn (supposedly) notified Supervisor by the name of Steven/Stephen at [protected]. It was great at the beginning when we were excited to get our windows installed but now after the fact...we will have to shell out more money to fix what the installers did to the home. So, on top of the money we will spend on the windows we are now talking about more money for the damages that were caused. The complaint I gave Stephen and Levi keeps going back and forth and I am not a yoyo. If they are not professional enough to do something about it then refund me my money back. No one wants to call back and own the damages that were made. On top of all of that We were told that all the brackets for the blinds would be left alone. Well some were taken off and some were not, but the ones that were taken off, per the Installers they would not put them back on. PERIOD! And Stephen was on their side and said if we want then back on then we would have to pay out of pocket because they cannot lose any installers. I told him I already have enough problems in my life I do not need to hear your problems as well. That is not for me to know.

I HAVE PICTURES OF ALL BELOW - I WILL SEND WHEN REQUESTED BY YOUR OFFICE. THE SALESPERSON ALREADY HAS ALL THE PICTURES.

1. There were damages to just every window frame.

2. I cut the bottom of my foot on whatever was left on the floor.

3. Three days later and I am still finding nails on my driveway and throughout the home.

4. The brackets to the blinds were taken down on some windows and left on the rest. Makes no sense the reason why they could not take down the brackets.

5. The installers that were on the top window kept dropping trash from the old windows down on my PALM TREES which was damaged (traumatized) just these alone are $350.00 a piece.

I am looking to be compensated for the damages and I will wait on your call very soon.

No, I will not recommend Window World to my neighbors any more.

Velma Leal

[protected]

Carlos Gonzalez

[protected]

Desired outcome: I would like to be reimbursed for all the damage and I will find someone to fix my home. I want a refund.

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J
1:43 pm EDT

Window World "Lifetime" warranty - what a joke!

**** Buyer Beware! Do Not Buy from WindowWorld ****

Their "lifetime warranty" is a scam. They have invalidated my warranty because the home was rented. I never received documentation at the time of purchase stating this would be a problem (and I save everything!). Now that I'm ready to sell my home ... I can't transfer the "lifetime' warranty to the new owner because it's not "owner-occupied".

Just as bad ... the local WindowWorld owner ("Jason" - Louisville area) was downright rude. And despite promising to call me back the next day with additional information... I have heard nothing. Nothing. He claims the reason that Window World won't honor the warranty is because "renters are hard on homes" (although I have no history of any warranty-related requests for this home, nor are any pending).

I called Window World's corporate office and got the same rude treatment. The woman I spoke with told me "it's the local owner's decision".

Spend your hard-earned money elsewhere. And ... read the reviews on this company. I wish I had!

Desired outcome: This company won't take any action (see their reviews!). There are loads of WindowWorld customers that are in a MUCH worse position than me. I just want to warn potential customers to take their business and hard-earned money elsewhere.

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2:56 pm EDT

Window World Window world sales man/ contract and same window issues they fixed last service repair

Please! I can't emphasize this enough. Carefully read the contract you sign! Once the salesman gets you to sign it's your butt in a sling! I am not a handy person and felt taken advantage off. It's totally my fault for not educating myself. I spent over 10,000 dollars on windows. The sales person had me sign I would finish the interior/exterior trim. I assumed some painting small things etc. Fast forward 6 years I have lots of issues with the windows. I assume they would make sure the windows are sealed not just screw them into a frame and roll out. I've had windows that won't shut properly and lock( dang near every window is a nightmare locking) I open some and they slide down on their own. I took pictures of the windows not caulked. Window world said they would come out and caulk/seal up the windows for 75.00 . The day they were suppose to come they said you signed a contract 6 years ago that you would do it. We will do it for 1,000 dollars. I can't afford that and now I'm out a days pay. I feel bait and switch on that deal 75 now a 1000- and I'm out a days pay because you tell me 20 min before your coming It's now a 1,000 dollars---- Beware! Know what your signing! A fast talking window world salesman may not have you/ family best interest 😉

Service: Casement window installation & replacement

Desired outcome: Seal windows at 75 like quoted

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10:19 pm EDT

Window World Door/window installation

DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU'RE A MASOCHIST!

It took 6 months & 26 days (after being told by our salesman that it would be 12-14 weeks) and me cursing out Mark owner/operations manager before Window World completed our door/windows. They require 50% down then hold your money hostage. They don't answer the phone or return calls, you get no information on when your order will be delivered until Window World decides to inform you. Quite possibly the worst company I've ever dealt with. Our windows cost over $14,000...I've lost over $2000 in time and client services because of Window Worlds non-existent Customer Service. I explained to the salesman when I signed the contract that my husband and I own property in several different states, and we travel for work so it's difficult for us to drop everything to be available for the installation unless given advance notice and or we have to pay someone to be available. I called Window World 10 times trying to get information, only speaking to someone 1 time. I was told then after waiting 16 weeks that it would actually be 20 weeks before delivery. I asked why the customer isn't contacted and notified of delays and was told by Mark Biles (operations manager/owner) that "we sale over 3000 windows a year, the office girls don't have time to call people, to let them know about delays." I told him that not notifying the customer is bad customer service especially when his company had $7100 of our money, his reply was "you'll be fine it's not the end of the world." This was our second experience with Window World...our first experience was in WV; from start to finish was approximately 6 weeks...we expected similar here or at the least a phone call telling us why the product was delayed.

A company is only as good as the people who run it. This company is run by a man Mark Biles who thinks he's superior to his customers, is rude, disrespectful and arrogant and has no clue about customer service. Crappie operator with a crappier attitude. I Wouldn't Recommend This Company to Anyone.

The best part of the whole experience was the installers...Robert and his crew were excellent, polite, on time and did good work. I'm sorry that the installers are caught between the customers and the crappie owner.

Desired outcome: Window World to go Out of Business

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5:31 pm EDT

Window World Wrong window shipped, and there is plywood covering the hole in the wall

November 15th 2021 the order was written for my windows. The install started April 5th. That day the installers spent most of the horning because 5 windows for a bay were not the correct size. By the end of day the had the time to install one window and prep several more for the following day. Late day on Thursday, the last window was found to be wrong size. I do not know who ordered a new window but I was told it would not take long to get and it would be installed. I have a some problems with this. My house is listed for sale. The missing window window with the plywood covering the hole faces the street. My final payment was made at a reduced price due to the bay window not replaced. I was not waiting several more months for that window to be made and shipped.

I was told it would not take long for the single window. I have 2 problems. My credit card was charged for final amount. THE JOB IS NOT COMPLETE!

And when I try to get answers on when, this person or that person will call you. I even received texts saying I will call you later. Later never comes!

Desired outcome: After 5 months I want someone to step up and get my window installed, and if someone wants to call, it is only job completion date. And do not tell it will be delayed due to shipping date. I have waited long enough

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1:46 pm EDT

Window World Installed Patio Door

We had several windows and a patio door installed this past summer. Due to incorrect hardware we have been unable to lock the patio door. Service personnel have been out a couple of times and did not have the correct hardware to lock it. I have been in touch several times and they keep reassuring me the correct hardware is on its way, but it is wrong.

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11:58 am EDT

Window World I would like for them to come change it out so I can see through my window

I have had a claim in with window world for almost two years due to my picture window having a mold like substance growing inside of the window. I have been told mutiple times that the window replacement is made and setting in the wearhouse but they cant get two contractors to schedule the replacement on the same day. If I wan to come get the window myself I can come get it for free. Now if it is going to take two contractors to replace it what am I going to do with it myself?

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6:53 am EDT

Window World Order time still not met

Signed a contract on 11/23/21 with a time told of 6-10 weeks. It is now 4/11/22 and they are now telling middle may for delivery. Every month they tell me one more month.

Marie Canuel

2141 bent oak dr

Apopka fl 32712

Desired outcome: I want my windows installed by time they are saying now. May 2022

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12:58 pm EDT

Window World Windows

June 17th, 2021, I paid a 50% down payment and ordered 18 Series 4000 windows with a promised install date of 10-12 weeks. 16 weeks went by with no word from the company, so I called them. I was told manufacturing was behind schedule and it looked like I should have my windows sometime in December. The new year came and went without a call or any form of communication. I called sometime in Jan and was told it would be a spring before my windows were ready. With each phone call I spoke with their local office worker/secretary. Never were my concerns elevated to a manager, or did I receive communication from one.

My install was finally scheduled for March 22nd between 8-10AM, but with no mention of weather permitting. I made it very clear I had to schedule a day off work to be present in the home, yet again no mention of weather permitting. Approx 10AM March 22nd I received a call stating they would not be doing the install due to rain being forecasted. At this time there was no rain present. I lost a day's pay due to their poor communication. We rescheduled for April 1st and the install was performed.

Upon inspecting the quality of the windows and install job I was floored by the poor craftsmanship and lack of quality control I found. Pictures added for details, but the major defects I found included.

1 - Almost every window is poorly constructed. Joints are not square or equal. 2 - Adhesive used to form the windows is gushing from every seam and on top of that is unpainted.

3- Trim pieces don't fit snug or correctly and hang down

4 - I don't know what the piece is called, but between 2 large windows in 1 big opening there is a piece that was installed too low. Doesn't cover the top of the portion between the 2 and is so long at the bottom it doesn't sit correctly. On the outside of this same piece, it is cracked.

5 - One screen wasn't even installed

6 - The interior paint of the screens is already worn and scratched

Overall, my "brand new" replacement windows look like they are already 10 years old. I'm extremely unsatisfied with the quality of these windows.

Desired outcome: I honestly don't know what would resolve this for me. I don't want to go through the hassle of replacing them again. A reduction in cost would be a start. For the price I paid I did not receive what I was promised.

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Gary V73
, US
Oct 24, 2022 7:04 am EDT

Window World Detroit, worst company I've ever dealt with and I'm in the the business of construction management. Ordered 7 patio doors in December 2021. Installed (very poorly) June 2022. When I told the installer everything I saw wrong, he told me that the problems would be service issues and he didn't do service work. Installation was terrible to say the least. It took 5 different calls, and 4 emails to the corporate office to get them to schedule service. Service date September 2022. Service guy showed up at 1130am and informed us that the office hadn't told him all the things that were wrong and he couldn't do the work. He then told us that all 7 doors would need to be reinstalled because they were so badly installed to begin with. Service reinstall date October 2022. Service guy promised the whole job would be completely finished that weekend, except ...it wasn't. Screen doors were still wrong, broken and torn. New screen doors were supposed to be delivered mid October. I had to call multiple times to confirm. No screens ever arrived. We are all done with these clowns. Called finance company to contest payments. Screens are cancelled, company is fired. Best thing about this company is that they will never be coming back to my house again...ever! I'll hire another company to provide screens and finish the job.

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Laura A DeVore
, US
May 10, 2022 10:14 pm EDT

DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU'RE A MASOCHIST!

It took 6 months & 26 days (after being told by our salesman that it would be 12-14 weeks) and me cursing out Mark owner/operations manager before Window World of Pensacola completed our door/windows. They require 50% down then hold your money hostage. They don't answer the phone or return calls, you get no information on when your order will be delivered until Window World decides to inform you. Quite possibly the worst company I've ever dealt with. Our windows cost over $14,000...I've lost over $2000 in time and client services because of Window Worlds non-existent Customer Service. I explained to the salesman when I signed the contract that my husband and I own property in several different states, and we travel for work so it's difficult for us to drop everything to be available for the installation unless given advance notice and or we have to pay someone to be available. I called Window World 10 times trying to get information, only speaking to someone 1 time. I was told then after waiting 16 weeks that it would actually be 20 weeks before delivery. I asked why the customer isn't contacted and notified of delays and was told by Mark Biles (operations manager/owner) that "we sale over 3000 windows a year, the office girls don't have time to call people, to let them know about delays." I told him that not notifying the customer is bad customer service especially when his company had $7100 of our money, his reply was "you'll be fine it's not the end of the world." This was our second experience with Window World...our first experience was in WV; from start to finish was approximately 6 weeks...we expected similar here or at the least a phone call telling us why the product was delayed.

A company is only as good as the people who run it. This company is run by a man Mark Biles who thinks he's superior to his customers, is rude, disrespectful and arrogant and has no clue about customer service. Crappie operator with a crappier attitude. I Wouldn't Recommend This Company to Anyone.

The best part of the whole experience was the installers...Robert and his crew were excellent, polite, on time and did good work. I'm sorry that the installers are caught between the customers and the crappie owner.

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9:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Window World incorrect order

window world order was placed December 7 2021 march 22 2022 they called and said the sliders were in on April 8th to be installed was called the 8th and said they were made wrong seems like quality control is not too good asked how long it wood be and was told they did not know also called the sails man for windows he came out and said they could not do them because i had sliders a unit above called them and got a different sails person and they had sliders but got windows i don't think they know what they are doing

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12:58 pm EDT

Window World Installation Date

I was scheduled to have my windows installed today on 4/4/2022. They called and cancelled 2 hours before installation, after I have pulled my house apart to accommodate them. Now the earliest appointment they have for me is 2 weeks away.

Desired outcome: Someone to come install my windows tomorrow on 4/5/2022

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11:18 pm EDT

Window World Windows and garage doors

Aaron Abbot from the Huntsville AL. took my order for the windows and doors on May 15, 2021. He told me it might take up to 6 weeks before the doors and windows would arrive. I was fine with that. But after several calls and complaints over the next 7 MONTHS, I asked for my money back. I got a install date of 21 Dec 2021 for the windows 3 days later. But no garage doors. After several more phone calls that window world has records of, I finally got a install date of 11 Feb 2022. They arrived with the doors but had the wrong hardware. They asked if they could leave the doors here while they got the hardware and I said fine thinking it would be a day or two. "Nope" the hardware wasn't even ordered till 6 days later. They said it would be 4-6 weeks to get the hardware in. Meanwhile I have two 10 foot garage doors causing a inconvenience to me and my shop. "NO ONE CARES" I called several more time and asked for a tracking number for the hardware. I was told Window world doesn't work this way. I guess the installer don't work for window world. I was told they have the info but I can't talk to them. I asked to a supervisor and was told one would call me back. The door have now been in my way for 51 days and I still don't have a install date. Still no calls from anyone on 2 Apr. Over 1 year since doors were ordered.

Desired outcome: Have doors install ASAP or get them out of my garage and give my money back

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9:27 pm EDT

Window World Installing the inserts

Installation was great. However, I have been trying to get the inserts installed in my windows for months. I have made over 50 calls. Twice people have come out to install them. The first time the guy left without saying anything or installing anything. The second time he installed most but not all of them.

Other issues have included people showing up when no one was here because we didn't know anyone was coming.

Desired outcome: I just want someone to call us and schedule a person to come out and put in the last few inserts.

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11:46 pm EDT

Window World Replacement window

One of our windows was damaged and cracked November of 2021. They said the replacement window was still waiting in Phoenix. It is now almost April or 2022 and our living room window (on the front of the house) still has not been replaced.

I was satisfied with the installation but will never be ordering window worlds windows ever again. The replacement service is absolutely horrible. We literally could have bought new windows and installed them ourself in the time it still has and is taking them to replace.

Extremely disappointed.

Desired outcome: Replace the window ASAP. It’s been 5 months. Unreal.

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4:05 pm EST

Window World Window Inserts

I have been calling for several months trying to get someone to install the inserts for our windows. Unfortunately people either show up without any notice and we are not here or in one case a person showed up, took a phone call and then left without saying anything.

Desired outcome: I want someone to call me, schedule an appointment to get the inserts installed, and then someone shows up that day and installs them.

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Contact Window World customer service

Phone numbers

+1 (800) 639-8946 +1 (866) 740-2100 More phone numbers

Website

www.windowworld.com

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