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WinCo Foods complaints 184

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6:25 am EST
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I used Winco Grocery Hemet for several years, and recently I had the horrible thing with them. I went to buy groceries and they refused to take my receipt. They told me that my name wasn’t the same as on the driver license. They asked to provide the proof and at the nest day I provided them different credit cards, but they again refused. It was too much for...

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WinCo Foods ground beef

1-22-14
We purchased low fat content 7% fat ground beef at nearly $ 5 a pound at winco. I made hand pressed hamburger patties and noticed how fatty the meat looked but went ahead and cooked anyway on grill. I got to say that this was the worst ground beef I ever tasted in my life. It was just aweful it was like chewing on leather. I will never buy any meat whatsoever from winco again. I usually buy all meat from SAMs club which is excellent quality meat. I shop at winco once a week for all my other groceries with no complaints. Bakery is very good and the prices overall are very reasonable. Just the meats are very low quality now. And I ve been shopping at winco since the early nineties and bought meats there in the past which was a little better quality then compared to now. Not ever any meat from winco again for me.

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WinCo Foods mistreated

On 10/26/2013 19:15, I went into Winco on Ashlan Ave in Fresno. I happened to be driving on the street saw Winco and decided to make a quick stop since I have few coupons for any Armour products, which were about to expire in a few days. I don't even live in the area, I just happened to be in town. It was the biggest mistake of my whole entire shopping life. Along with my sister and my daughter. I was purchasing 3 boxes (18 count) of Armour Lunchmakers. The coupon stated, "$1 off any Armour Product". Along with that, I decided to get Clairol hair dye color. Coupon stated, "$5 off any two Clairol hair color". My sister and I went through a different check out lanes. My cashier 's name was Leticia. The Armour coupon wouldn't scan, so she had to call Bonnelle who was the Lead Clerk. I can hear Bonnelle telling my sister that the Armour coupon did not match the item she got and that she needs to get the one with juice with it. I also heard loudly over the next lane, "where did you guys get this coupon? we're gonna find out where these people are getting these coupons from", even the cashier told him from the newspaper inserts. When he came over to my lane, did not explain anything to me about the coupon or my transaction but instead, he was very rude, disrespectful, loudly started to say, "can't believe this", "holding up the whole store". He was also mumbling rude comments during the whole process. There were at least 7 registers open and only 3 customers behind me. Not only verbally but also his body language too was inappropriate. He kept shaking his head the whole time. I did not say 1 word. I was okay with the coupons not being accepted, but I was not okay with how he treated a customer. He got an attitude just because he had to walk over and void the transaction. His behavior was unprofessional and all that nonsense was not necessary. I felt that it was discrimination. I felt embarrassed because of his behavior. Bonnelle did not have to cause a scene. I have been in a health care for over 14 years. I have been a Lead Nurse for the past 8 years. The kind of behavior and attitude that he displayed today was inappropriate. If he was my staff, that would have call for immediate grounds for disciplinary actions. Once again, I understand if he was unable to accept the coupons, but it was unacceptable how he reacted. This needs to be addressed, and I hope this never happens to another customer. I will not be returning to any WinCo Foods.

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Update by ashleynala
Oct 27, 2013 2:44 am EDT

On 10/26/2013 19:15, I went into Winco on Ashlan Ave in Fresno. I happened to be driving on the street saw Winco and decided to make a quick stop since I have few coupons for any Armour products, which were about to expire in a few days. I don't even live in the area, I just happened to be in town. It was the biggest mistake of my whole entire shopping life. Along with my sister and my daughter. I was purchasing 3 boxes (18 count) of Armour Lunchmakers. The coupon stated, "$1 off any Armour Product". Along with that, I decided to get Clairol hair dye color. Coupon stated, "$5 off any two Clairol hair color". My sister and I went through a different check out lanes. My cashier 's name was Leticia. The Armour coupon wouldn't scan, so she had to call Bonnelle who was the Lead Clerk. I can hear Bonnelle telling my sister that the Armour coupon did not match the item she got and that she needs to get the one with juice with it. I also heard loudly over the next lane, "where did you guys get this coupon? we're gonna find out where these people are getting these coupons from", even the cashier told him from the newspaper inserts. When he came over to my lane, did not explain anything to me about the coupon or my transaction but instead, he was very rude, disrespectful, loudly started to say, "can't believe this", "holding up the whole store". He was also mumbling rude comments during the whole process. There were at least 7 registers open and only 3 customers behind me. Not only verbally but also his body language too was inappropriate. He kept shaking his head the whole time. I did not say 1 word. I was okay with the coupons not being accepted, but I was not okay with how he treated a customer. He got an attitude just because he had to walk over and void the transaction. His behavior was unprofessional and all that nonsense was not necessary. I felt that it was discrimination. I felt embarrassed because of his behavior. Bonnelle did not have to cause a scene. I have been in a health care for over 14 years. I have been a Lead Nurse for the past 8 years. The kind of behavior and attitude that he displayed today was inappropriate. If he was my staff, that would have call for immediate grounds for disciplinary actions. Once again, I understand if he was unable to accept the coupons, but it was unacceptable how he reacted. This needs to be addressed, and I hope this never happens to another customer. I will not be returning to any WinCo Foods.

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1:40 pm EDT
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WinCo foods, Henderson has unsafe dog treats in their bulk bins. They will not take responsibility for selling these treat to pet owners. These treat killed my AKC Service dog, when my dog got kidney disease from two of their treats sold at their store and died. An accident report was made at this store in Feb. 2013, with no response. So with this in mind...

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3:35 pm EDT
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WinCo Foods stealing from shoplifters

Winco is making huge windfall profits off the misery of small time shoplifters. They catch someone taking a one or two dollar item and make them pay Winco a $250 fine plus the price of items taken. The shoplifter cannot take the items home, even though they are forced to pay for them.

This equates to $1, 000 per day per store if they do this only 4-times per day, which is probably a low number. Do the math and it reveals a profit of $365, 000 per year per store in free profit for selling absolutely nothing. Just ripping off people who take a small item from the store. How is this fair?

This means that for every 100 Winco stores, they are making more than 36-million dollars in free profit for selling nothing. I'm guessing that they are doing this more than 4-times per day per store, but only Winco knows for sure.

So, the bottom line is that Winco is NOT in the food business. Winco is in the business of EXTORTING money from petty shoplifters.

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peoplewillcomplain
, US
Jul 09, 2013 10:29 pm EDT

ummm, don't shoplift. Why should the shoplifter have the right to take it home after he paid for it? If he had the money to pay for it he shouldnt have tried to lift it.He is costing the business money and did something illegal.

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3:07 am EDT
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I have a food smoker I use to make my own jerky. I buy sliced beef roasts to make my own marinated jerky. I usually give some of it to family and co-workers. Yum Yum. As a teenager I worked in the meat department of a Thriftway store, wrapping meat and cleaning the meat dept. at night before closing. I learned the different cuts of meat and can usually pick...

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11:35 pm EST
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WinCo Foods employment harrassment

Hi my name is Brady and I was an employee at winco foods in ogden Utah but I did post an personal ad looking for someone to be with yes I am gay but Winco Foods corporate had some complaints about my AD so management took me into the office and talked to me and put me on suspension for 3 days but they told me to take my ad down or take their companies name out of my ad so I took it down and Winco Foods got 4 more complaints after I took my Ad down so I got fired. I would think that to make it right was to put me on longer suspension instead of firing me.

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1:06 pm EDT
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WinCo Foods price and size

The store I shop at has started only selling Family Size Sabra humus, costing almost $5 per container; I was used to buying a smaller one for $3 something and I can't afford to buy it at the price they're selling it for now.

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12:08 pm EDT
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was shopping with my service dog & was told I could not...I was asked to remove him from my cart, as it was an 'oregon health law violation' attempted to resolve the conflict by showing my nationally recognized badge & explain that he is a service animal...was harassed throughout the store & as I was trying to pack my groceries & pay...I asked for names, so...

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6:57 pm EDT
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WinCo Foods unfair promoting practices

Ive been an employee for years i applied for a position which i felt qualified for and they give it to someone that has been an winco employee for 3 months i didnt even get an face to face interview i find it so unfair that ive asked to learn more things but feel only a slap in the face now im beginning to feel that winco treats the employees that dont kiss ### like ### but golden to the ones who do i feel l shouldnt be working hard because its getting m no where since winco foods wants to treats certain employees half ### then i should work half ### im completely vested pay me my money so i can find a better employer who appreciates ALL their employees not the ones who constantly kiss ###!

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Brian Engleman
, US
Jan 07, 2016 11:26 am EST

Out of curiosity, did your application for the promotion lack punctuation like this post does? If so, I think I know why you got passed over.

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WinCo Foods problems with promotions

Ive been an employee with winco foods for several years ive asked and requested to learn new things but management refuses and blows me off its not fair that newer employees are learning new things and im not winco foods is suppose to support their employees atribution to wanting to promote within i feel that even though ive been with winco for a long time i feel like a worthless unappreciated employee i also feel that there is alot of favorism and that managers arent considering all employees work all i know is that im tired of doing the same job i want to advance and learn more things and i feel that im not given a fair chance to show my true potential for the ones who are considering on seeking employment think twice before you apply for a job with winco foods

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1:03 pm EDT
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WinCo Foods why would meat dept. manager not know that their buying and then selling spoiled meat, not testing it before it's packed?

I've been a WINCO customer every since they came to Springfield.In the past two months I
bought spoiled hamburger which I just threw out.My brother was trying to convince me that
WINCO Meats standards are the poorest in country.A couple of weeks later I bought some carne asada sliced beef opened it up and it was spoiled.It might of been spoiled before packaging.

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9:19 pm EDT
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The Temecula Store manager by the name of Brian King or Key (he refused to provide his last name spelling when asked). Declined me and my wife's manufacturer coupon because in his words "the deal is too good". Its a buy one get one free manufacturer coupon that DOES meet your current coupon policy. I want to be clear that it is NOT a print out. We got it...

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3:29 pm EDT

WinCo Foods thanks for awful customer service

I was at the seafood counter and questioned for three lobster tails. The sign read $3.98 ea, and I request they guy behind the counter to double check and he said they were. I had a hard time talking to him, because his friends kept talking over me, asking for "individually bagged shrimps" among other things, thinking they were amusing. When I was paying at the register I notice the price was over $14.00 DOLLARS for the lobster. I went to customer service immediately after being rung up to right the error. Chad S. went to check the price, that is when I found out they only wrapped TWO TAILS instead of three, and they charged me by the pound instead of by EACH tail. He then tried to tell me it was $9.96 for the two tails, I questioned him if he saw the sign that read #3.98 each and he said yes, then questioned me if I would like the difference from the $14.94 I was originally charged, I of course said yes. He gave me the difference between $9.98 and $14.94… not $7.96 ($3.98 twice) and the $14.94. When I said he over charged me again… he said "it's the tax"… THERE IS NO TAX ON LOBSTER TAILS, and even if there were, it would not equal $2.02! He then stormed away mad, refusing to give me the posted price, even though he saw the sign, and I had to request someone else to refund me completely, and left with no lobster… and mad myself. THANKS FOR THE FANTASTIC CUSTOMER SERVICE CHAD S… and the wonderful guy who ignores customers to talk to his friends behind the seafood counter!

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kwe1014
dsfsdfd, US
Oct 11, 2011 12:43 am EDT

Sorry you had a horrible experience. You should post this complaint on the Winco foods facebook. It sounds silly, but they actually take these kind of situations seriously. I have been taught that the customer is always right. I have had may instances were items were not marked properly and I had to the right thing. If its marked at that price you get it for that price. Again I'm sorry that we have failed you. Please don't let one employee's attitude affect your shopping. Let the managers know when you have been wronged. They will assist you in holding that person accountable. Hope that we haven't lost you as a customer and you continue to save money shopping at Winco.
Employee

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5:28 pm EDT
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I just called the Winco in reno at the Northtowne Shopping Center around 8:46am to see if the shasta cola was still on sale for .58 cents, and was spoken to on the phone like a child by an employee who called himself Sean. This of course will not stop me from shopping there because i love the prices and product quality. But when I told him I go there every...

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WinCo Foods horrid turkey wings

We do our monthly grocery shopping at our local winco grocery store, here in Stockton. This month we purchased 4 packages of turkey wings. One and a half weeks ago I baked 2 of the packages for dinner. First of all, it was not just wings as the label said. It was turkey quarters, wings with leg connected. When they were finished baking, per our meat thermometer, I served them to the family. As I ate my wing the first two bites were fine. After the second bite.. you could not eat the meat. You had to actually try to rip it off the bone, was sooo tough you could not chew it. When you could finally rip all the meat off, all along the bones were little pieces of fat that you could not get off. My oldest son took a leg. After he took 3 bites he got a funny look on his face that I and his wife both noticed. Long story short his first 2 bites were tender so he decided to eat it like a chicken leg, took a bite and shattered 3 of his teeth on the left side of his mouth! He is at this moment at his dentists office as an emergency! I have one more package of this product in my freezer which I will not use. What should I do about this. I baked 8 pieces of the first 2 packages and all 8 pieces were the same!

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WinCo Foods ants in bacon bits

i went to winco on [protected] and did some grocey shopping for dinner among thes groceries i purchased a bottle of hormel real bacon pcs i returned home wer i fixed dinner and then i got the bacon peices out of the bag to put then on a baked potato wen i opened the jar ants came out everywher i feel i deserve some kind of compinsation for this it ruined a whole meal aside from just ruining my appitite and all iwas told is that i needed to bring back the bottle of antds and fill out a incedent report and get back my 2 dollars really...is that all thats going to be done i think not i want somone from the company to contact me about this matter my name is ben my number is [protected]

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WinCo Foods job harrasment

Seems that they can't take time to train new employees but can threaten them. Jennifer seems to think she can harass new people . I've watched her go after a new fellow that is working with me. I thought adults worked for winco the sexual talk is out of hand on the sales floor at night. making fun of people is what the manager does best. I've been with winco for awhile they just cant seem to give new people a break ... good way to keep hiring new people so they don't have to hand out health and other benifits. They work this kid alone while we get help, There trying to get rid of him. Shame on Jennifer she is a major tattle tale and bully.

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le_me
Spokane Valley, US
Jul 19, 2012 4:37 pm EDT

This is a company-wide issue. Bullying and alienating are common practices in the WinCo stores, sadly.

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Bill Mcneal
, US
Jan 12, 2011 7:30 pm EST

You would complian no matter where you worked. I see your type all of the time. And rating an entire company on one store is pretty lame. You should go find another job...

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8:26 am EST
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I have gone to management now three out of the four times someone has had a dog in the store. This last time it happened I talked to Jason on Dec 27th 2010 and he said the store manager says to let it go as when they confront people about the dogs they get all irate and start yelling and the management wants to avoid that. The incident before they ask the...

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11:50 pm EST
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WinCo Foods food poisening

My sister and I got food poisening on meat we bought and cooked it on dec 12 2010 and had to go to the doctor for some medicine for the vomiting and neausa. The store wrote up an accident report for thier insurance company and said it will take 72 hrs to get back to us. Have not heard anything back as of yet. It felt like someone reached in and ripped out my stomach.

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Technoweenie
Boston, US
Feb 04, 2015 4:04 pm EST

If food is cooked properly, you don't get food poisoning. Any raw food needs to be cooked and handled properly. Blaming winco for your inability to properly cook or decontaminate your prep surface is... silly...

About WinCo Foods

WinCo Foods is a chain of supermarkets with a focus on providing a wide range of grocery items, bulk foods, and produce. They offer a self-service model with an emphasis on cost savings. Customers can also find bakery and deli services, as well as select household goods.

WinCo Foods Customer Reviews Overview

WinCo Foods is an employee-owned supermarket chain with a focus on providing a wide range of grocery items. They offer bulk foods, bakery goods, deli products, and fresh produce, as well as meat and seafood. The company emphasizes cost-saving strategies, such as customers bagging their own groceries. WinCo operates several locations across the United States, catering to shoppers looking for a variety of food options and household necessities. Their stores are typically open 24/7, aiming to provide convenience for customers' diverse schedules.
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Overview of WinCo Foods complaint handling

WinCo Foods reviews first appeared on Complaints Board on Oct 20, 2008. The latest review Ok place to shop but now requires cell phone # for coupon download was posted on Mar 31, 2024. The latest complaint Managment was resolved on Jul 29, 2020. WinCo Foods has an average consumer rating of 2 stars from 189 reviews. WinCo Foods has resolved 42 complaints.
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  1. WinCo Foods contacts

  2. WinCo Foods phone numbers
    +1 (800) 824-1706
    +1 (800) 824-1706
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    Customer Service
    +1 (210) 599-3000
    +1 (210) 599-3000
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  3. WinCo Foods emails
  4. WinCo Foods headquarters
    101 Columbia Point Dr., Richland, Washington, 99352-4387, United States
  5. WinCo Foods social media
WinCo Foods Category
WinCo Foods is related to the Grocery Stores and Market category.

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