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2.2 35 Reviews

WildTangent Complaints Summary

10 Resolved
25 Unresolved
Our verdict: When using services from WildTangent with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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4:33 pm EDT
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WildTangent Unable to play any games

I recently had to re-install my Vista Operating System and afterward found that the Wild Tangent Games App hangs when it comes up, so I'm unable to play any games at all. Their tech support led me through the usual "fixes" but, having had similar experiences with WT, I already anticipated there would be no resolution, which turned out to be the case. I have 29 Wild Coins remaining in my account which they refuse to refund to me, stating that I purchased them more than 6 months ago. I also use Big Fish, Iwin, Gamehouse, Steam and Shockwave, all of which came up normally after the reinstall of my operating system; once again, it's only Wild Tangent that has a problem which they are unable to resolve. It's not about the few dollars I've lost so much as it is about the fact that they have never, past or present, been able to help me with any problem, and even more the fact that they obviously don't care about their customer service. I regret having wasted the time and money and won't deal with them again.

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Kirsten Wollam
, US
May 03, 2019 7:57 pm EDT

I keep getting stuck on "Data Protection Consent" page. It tells me I must check the box above to continue but THERE IS NO BOX! You keep charging me for coins but I can't use them.

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2:25 pm EDT
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WildTangent The wildcoins

when I tried to play the game I downloaded a couple days ago I was able to play the game that day I downloaded the reason was that it gave me one free wild coin and the day after that I clicked on the game to play it and there was no free coin to use and to get the game started I was really mad and I did not even get the answers I am looking for and I am really mad about it and I wanted to play it so bad and I just think that they should give us free coins when we get the account made they do not even give us free coins and that is just not even fair I mean some of the account owners might not have enough money to put in to the account so they can keep getting wild coins and I do not think that is right so why don't they just let us earn the wild coins instead of have to use our own money to buy them and I went on the website they have so many non profit organizations that they deal with and they make us the people who want to play the games pay for the coins

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5:02 pm EST
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WildTangent I paid 19.99 for each I purchased more than seven games on my old computer but can not get the codes so that I can re-install to my New computer.

I purchased games from WildTangent such as Scrabble, Bookworm, Junk Yard, Chuzzled Deluxe, Bejeweled 3, Solitaire, Family Feud, etc. I can not remember my log-in information for WildTangent. but they should remember my name from my e-mail address
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( m.[protected]@att.net. )That was the e-mail address I used when I purchased all my games. Others I bought some from Pogo and Pop Cap. I am having the same problems with these other companies also. I would like for WildTangent to rectify my situation. I did not buy Coins or Rent these games, I bought these games for 19.99 each and I have nothing to show for it. I started buying games in 2007, because it helped me with my concentration after my second stroke. I think that it is UNFAIR that I can not get into my games I have already PAID for.
My new e-mail address is [protected]@comcast.net. Please help. Or WildTangent can refund my money so that I can buy new games.

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4:07 am EDT
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WildTangent Sae of goods Act UK

Having entered a yearly contract with Wild angent Games, by witch for a monthly fee I recive Wild Tangent coins, enabling me to play a wide variaty of games on their website.
However lately I have been unable to acctually play a lot of games after downloading them, but find I am still being charged the "Usage" fee in Wild Tangent coins as if I had played the game.
Last month I wrote to Wild Tangent asking to be released from the contract with no penalties as I am not able to get the services I am paying for, however Wild Tangent replied that they had rembursed me the Tangent coins I had lost, i soon discovered that they had not returned all my lost coins. Shortly after that I was charged the monthly fee again, now again I find I'm being charged fro games that either fail to load or if they do load, they don't play.
I wrote again pointing out the problem and asking to cancel my contract as I'm not reciving the service I pay for only to recive an e-mail with the heading Assistece Request Denied from Wild Tangent Account support.

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7:11 pm EST

WildTangent Avoid this company

I am just another unfortunate victim that has been scammed by the Wild Tangent company. I was lead to believe that I was only buying a month’s worth of “Wild Coins” for my son, who likes to play the online games offered by Wild Tangent. But that, as it turned out, was not the case.

I has lectured my son about buying things on the internet, taught him to be wary and avoid and commitments to buy a 6 month or 12 month supply of something, etc, etc. Yet here we are, certain we were only buying one month’s worth of product when it turns out we had been signed up for a whole year!

I didn’t find this out until the following month when I was charged again for another batch of “Wild Coins”. I called the company immediately and tried to cancel, and they told me I had a remaining balance of $69.99 for 11 more months! I was outraged.

Since Wild Tangent wont do anything about this, I filed for dispute with my bank and reported my credit card as stolen. The whole thing was totally ridiculous. Someday someone is going to give scamming companies like Wild Tangent the punishment they deserve.

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NotEntirelyDisgruntled
Thornton, US
Mar 20, 2012 3:58 pm EDT

Same thing happened to me - and I am generally pretty savvy about terms and conditions. I though I was purchasing a single game, but somehow ended up on a monthly contract with them as well. I had to file official disputes as well in order to get it canceled because they claimed I would owe them additional cancellation fees.

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heathersc
, US
Dec 24, 2011 9:33 pm EST

I'm in the same boat. The original agreement page clearly says you're purchasing $6.99 worth of WildCoins, but you're agreeing to a 12-month contract. I'm furious.

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5:49 pm EDT
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WildTangent cancellation of games

On 3/15/11 I cancelled HP Wild Club Games ( Wild Tangent) I received an email confirming this cancellation. However, monthly charges are still appearing on my Disney Visa Credit Card bill. I have a copy of this cancellation notice.

I have been unable to contact HP through the internet and I cannot find a telephone number contact them over the telephone.

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Heather Bridges
Hornbeck, US
Dec 19, 2012 2:49 pm EST

ya'll are crooks if u ask me. this should not be so difficult to deal with. My kid enjoyed the game she out grew it and now i need you to stop billing me period.

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Heather Bridges
Hornbeck, US
Dec 19, 2012 2:47 pm EST

well i have tried to get wildtangent to stop billing me and i have no idea how to cancel this. My kid does not even use the game any more,

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2:26 pm EDT
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WildTangent Unclear Billing Information

am emailing this message because i recently bought 50 wildcard points. After buying I shortly recieved the email below stating that for the next 12 months i will have to pay $6.99 per month. I was not aware of this, and only wanted the 50 coins for 1 month. I went on your website and i did see that this was posted:
Why am I being charged again for WildCoins - I thought I only bought them once?
When you sign up for a plan, such as the Super Saver Pack, you receive 50 WildCoins every month at a significant discount and agree to receive WildCoins each month for a predetermined number of months. This information is very clearly included in the terms of use document and displayed on screen when you purchase the plan.

Contrary to the statements above, the billing information was not clear about the 12 month purchase agrreement. I have no problem paying the initial $6.99 that i intended to buy. If you are concern with my usage "at a discounted price" I will infact pay you the $6.99 and you can cancel my order completely. (Essentially I intend not to play the games anymore) I'm sure you can understand the mix up, if you have any problems you can email me at this address or you can call me at [protected]. Thanks for your time, Max Murray.

--------------------------------------------------------------------------------
From: HP Games
To: [protected]@yahoo.com
Sent: Sat, May 7, 2011 11:29:43 PM
Subject: [HP Games] Welcome to WildClub!

Welcome to WildClub!

Games are a great way to relax, laugh, and have FUN. That's why we created WildClub, and we're glad you're a part of it.

=========================
Your Account Information:
=========================

WildClub Username: [protected]@yahoo.com

If you can't remember your password, click here (https://www.wildtangent.com/resetpassword?dp=hplaptop) to reset it

You've joined WildClub by purchasing the WildClub: $uper $aver for a monthly fee of $6.99 USD. Every month (for a minimum of 12 months), we'll deposit 50 WildCoins into your account; use these WildCoins to play over 1000 games!
Click here (http://www.wildtangent.com/support/coinsfaq.aspx?dp=hplaptop) to learn more about using WildCoins.

To change your contact or billing information, including your email address, visit: https://www.wildtangent.com/myaccount?dp=hplaptop

==================
WildClub Benefits:
==================

* Play 1000+ games, with new titles added weekly
* Earn discounts on game purchases for playing with WildCoins
* WildCoins can be used online, offline, and when you travel
* Keep the change! Unused WildCoins roll over from month to month
* Most games cost 50 WildCoins to own

That's all for now. Why not start playing (http://www.wildtangent.com/?dp=hplaptop)?
Oh, and if you have any questions, our Customer Support team (http://www.wildtangent.com/support?dp=hplaptop) is here to help.

We value your business - thank you for playing!

Sincerely,

HP Games
http://www.wildtangent.com/

---------------

PLEASE NOTE: This e-mail was sent from an address that cannot accept replies. Please do not reply to this message. To contact Customer Support, please visit: http://www.wildtangent.com/support?dp=hplaptop

Copyright 2011 WildTangent, Inc. All Rights Reserved. WildTangent, WildGames, WildClub and WildCoins are trademarks of WildTang

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Maciejewski
Brasstown, US
Sep 19, 2014 10:17 am EDT

I wish to close my account.. My email is rjune101968@gmail.com. Alternately jrmaciejewski@att.net. I have tried this before on my account page and it goes back to my original selection. Thanks for your attention to this matter. Regina Maciejewski

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Barn Yarn
Bristow, US
Mar 19, 2013 9:57 pm EDT
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I bought this game Barn Yarn on 3/16/2013 and put in my code and I press (back)? They didn't have a button to start the game. I paid my 50 WC, but the new way you have it done, dose not let me play my game. Please help me or return my 50 coins and delete the game. Thank you

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Joyce Edler
Luling, US
Feb 10, 2013 1:21 pm EST
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This is a complaint...
I bought a game (hopefully with the 50 coins I had to purchase) but no where did it say I was joing any kind of a club. All I wanted to do is purchase the game. I would appreciate being removed from the monthly billing as all I wanted was the game.

Joyce Edler

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carmen delgado
, MX
Apr 13, 2012 12:27 am EDT

Hi, long time ago I bought the game bejewel and after that you have been sending wild coins every month and I have to pay them, what is the fact of buying something if you are going to pay it for ever. I have sent several request to asking to remove the sending of coins and it hasn't been possible, I will appreciate if you tell me what to do to drop down the sending of wild coins monthly, I never use the coins, I don't even know how to use them. Thanks

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Valerie Schaffart
Omaha, US
Aug 26, 2011 2:06 pm EDT

I would like my account to reflect that I am requesting only one purchase of $6.99 for wild coins instead of the two. The complaint was useful in figuring out as to why I am now getting charged twice for the coins as I am getting twice the coins, but I only intended to purchase one set of wild coins per month instead of two. Please remove the second set of wild coins and refund my other $6.99 so my checking account will stop over drawing. This extra $6.99 is causing major problems with my checking account.
The reason this complaint was not useful is because there is no communication between Wild Tangent and me. Thank you, Valerie

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3:29 am EDT
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WildTangent i purchased it for 12 mos. need page to enter unlock code and start game i have code already

i have purchased through pay pall for 6.99 12 mos. of hunting unlimited 2011 with wild coins 50 a mo. with wild tangent games i have the unlock code N6BB-F3TG-JPHE and order conformation #[protected] need page to start game. thank you.

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wildgames
, US
Feb 08, 2014 2:55 pm EST

does not work

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1:47 am EST
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WildTangent coin is taken for ame but game doesnt play!

i ve been having this problem for years, since i started at your game site.I hAVE WASTED ALOT OF COINS PAST AND PRESENT.i pick my game it will come on, then i press play, the coin goes in the slot, then the screen says thank you for playing whatever game i was trying to play, i only play hidden object games.I never played the game at all, but it eats up my coins always, i should have done this sooner.

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10:12 pm EST
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WildTangent not able to play games

I have had nothing but trouble with wild tanget games. Each time I download a game it downloads right but when I go to play I can not get it to open. My console shows it is running but I have nothing on my screen. I can not eI ven close the game down unless I turn off my computer. I feel like I am being ripped off. When I can get into a game I can play for a while then the game closes out and to start again I have to keep using my wild coins. I have complained to wild tangents a few times but all I get bis a list of new things to try. I want an answer not a bunch of thins I have already tried. I have also requested a refund for all the coins I have wasted and ahve not recieved a reply. Wild tangents is just taking my money and I do not get any thing in return.

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mycat
Newcastle, US
Mar 05, 2011 9:58 pm EST

this is getting bad

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mycat
Newcastle, US
Mar 05, 2011 9:56 pm EST

i have tried 100 times to get it working but it still wont work

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mycat
Newcastle, US
Mar 05, 2011 9:53 pm EST

and im sooooo mad help me

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mycat
Newcastle, US
Mar 05, 2011 9:52 pm EST

my wild tangent is not leting me get on it

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7:37 pm EST
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WildTangent Game will not work

I purchased Bejeweled 2 Deluxe for $19.99 I received confirmation and the Backup Disc - CD that I bought for $8.95. I tried to access the game several times both with the site play button and also with the Backup Disc. I receive a notice that" Bejeweled 2 Deluxe has encountered a problem & needs to close. Sorry for inconvenience."
I feel that this a scam and I want my money back.

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Robin Frost
, AU
Aug 10, 2015 12:18 am EDT

I could not get my games to work I followed your directions to erase the games which happened. Now I can't retrieve them. Again I followed the directions..Still no return of games .Have got some new ones waiting on line and a few have come through but they just won't work. I'm a bit fed up with wild tangent at the moment- wish I'd never invested in them .Still have wild coins available so that's not the problem . can you fix this mess?

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8:36 am EST
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WildTangent Unauthorized Debit

I purchased a Bejeweled game from Wild Tangent for a one time fee of $6.99. THe following month they are redebiting my card for anoter $6.99 for "coins". They claim I signed up for a monthly service..WHICH i DID NOT. This company scams people and I have filed complaints with the attorney general in the states of Washington and Michigan. DO NOT DO BUSINESS WITH WILDTANGENT.

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cc160
, US
Dec 21, 2013 1:31 pm EST
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I have been playing the Vegas game on Wildtangent for quite some time. I have only one account, one name. The other day I signed on to keep my account at 10 days or more & suddenly there was someone else's name on my account! Not my name that was registered. This new person only had a small amount of money where I had millions!

I have tried through go through their HELP & Customer Service web sites & have had NO RESPONSES. I have called their phone number which only gives you options for Human Resources, Billing, or if you know the extension or name of who you wanted to reach you could dial them. Naturally you have no idea who works in technical support, but I still dialed in the first 3 letters of a name & got to someone's voicemail. I left a brief message, not indicating the reason for the call. We'll see if there is a call back.

I am at the verge of putting together a class action law suit against this company. Especially after reading all your complaints above. Anyone interested in joining a class suit please leave me a message. Big corporations like this think they are untouchable, they are not immune TRUST ME! It may take some time. But they can be taken down, first we will force them offline, there goes their money, of course from the small research I have done, it seems that China has most control..

I am so sick of unscrupulous companies. I certainly hope this gets to someone at Wildtangent who will remedy my situation in a timely manner.

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bchignett
, NZ
Oct 08, 2014 4:59 pm EDT

Wild tangent are deducting $12.99 a month from my Visa account to pay for Wild Coins. I have not sanctioned this payment and wish it to be stopped please

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7:30 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

WildTangent - Wild Coins

This website was accessed through Gateway Games which was already preloaded on my new Gateway computer. I paid for what I thought was a one time purchase of a Scrabble game for $6.99 and paid through it via Paypal. Now they say I signed up for a years worth of "Wild Coins" and have started taking $6.99 a month. I disputed the charge through Paypal and wa...

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3:48 am EDT
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WildTangent Game would not work

I Bought a game on Wild Tangent Games web site. The game would not work, I e.mailed them, They told me the charge never went through, But it was approved on my charge card from my Bank, I now have taken the game off my Web Page. And am fileing a dispute with my bank to get my money back, The trouble with most Game or other products on internet sites, A customer can, t reach them by a phone number, I tried to reach this company many times on the phone number listed, They just had a recording, I think that the internet needs to be regulated, Like other things are And if a Business is going to be on an internet site, They shoild have a listed phone number for Customers that have done business with them, that a actual person can be reached.

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daniel arvello
, US
Feb 28, 2023 7:03 pm EST

will not respond each time I try

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Laura McDuffee
, US
Sep 07, 2019 3:09 pm EDT

For the past two months I have been charged $7.99 on my credit card bill. I don't know what this is for...I do not want it...and I want this dropped immediately. If this can't be resolved in a timely manner other means will be necessary.

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Sammy Shine
, US
Jul 16, 2016 6:17 pm EDT

I have a Wild Tangent account and even though I have Wild Coins to purchase with - it doesn't give me the ability to download or even try the games free. I have sent them upteen e-mails and they never reply. They Suck! They Suck!

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WuzzBuzz
, US
Dec 11, 2016 1:33 am EST
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I have had the same problem for the past several months. They keep telling me it's my problem, although I've tried to sign in from many different computers literally across the United States - same thing. I can't use the 322 coins I have with them - THREE HUNDRED and TWENTY-TWO - and now they sent a final email to me saying they've done all they can and they closed the ticket so I can't even give them feedback anymore:

"Dear XXX: Thank you for taking those steps, and I am sorry you have experienced ongoing technical issues. At this time we have provided all of the steps to correct the issues you are experiencing, as they have been described.

We strive to make our service as accessible as possible for all our customers. However, due to the complexity of ever-changing technology (hardware and software), some games may not work correctly on all devices. Based on what you have told me, it looks like you are unable to use our service at this time.

I am sorry that we were unable to resolve your issue.

Thank you,

Laura
WildTangent Customer Support"

They are thieves! This is unbelievable after how long I've been with them and how much of my MONEY they still have and there's nothing that can be done - and they know it. They do, indeed, SUCK!

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Kay D. Zimmerman
, US
Jul 05, 2016 3:35 pm EDT

Today I canceled my WildCoins plan after almost four years of loyalty. I purchased a new game over the Fourth of July weekend. When going through the process a screen pops up regarding WildCoin plans, although the two options provided were not my current plan. I ignored and deleted that pop up and continued to download my new game. The next thing I know, I get an email stating there was a change in my account and found that my monthly charge had increased by $3.00. I immediately emailed WildTangent and in return, "Jason" acknowledged the transactions, provided me with 20 complimentary WildCoins, and then stated once a change has been made in the plan ("even in error" or more so, due to purposely confusing/misleading account screens) there is no returning to the original plan. POTENTIAL WILDTANGENT CUSTOMERS please beware of shady practices by this company. I have never been treated so poorly for my customer loyalty just so the greedy can obtain $3.00 more monthly.

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Marie Carrier
, US
Feb 23, 2016 11:10 am EST
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Every time play Face Book game Wild Tangent mess up my game am playing they claim not them doing it yes it is stop messing around with games .

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BEATRIZ MORALES
Bronx, US
Jan 14, 2015 9:23 pm EST

I JUST BOUGHT A GAME TWICE I HAVE A CODE NUMBER, AX3C-NRK3-K4PG. HOWEVER IT STILL SAYS I HAVE TO USE MY COINS OR BUY THE GAME CAN YOU PLEASE CORRECT THIS PROBLEM AS SOON AS POSSIBLE

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Mud Bug
Hazen, US
Sep 22, 2013 10:36 am EDT

I'm tired of downloading your free games that I think I would like to play and possibly puirchase, and they do not let me play. They either
tell me that I do not have enough wild coins to play or I have to purchase it. In other words they aren't free at all. As far as I'm concerned, you all can keep your games to yourself. And another thing, qiut ripping people off, as I hav been reading their reviews, Now I know just why I don't want your games.

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Linda Trim
Missoula, US
May 21, 2011 10:35 pm EDT
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I have the problem! Itried numerous times to access my account.Sent numerous e-mail to resolve.Not much sucess. They did respond with my password, which didn"t let my account. So far haven't access. All I want to play my games and get my account back with everything working as should be.Must be too much to ask for. I have paid my account. All I want is resolution! Still working the problem after 4-5days. If there ph # my calling I am sure they could in a snap.

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Wanda Jo
, US
Dec 25, 2010 7:29 pm EST

One week ago I went online to order a game from Wild Tangent and the game didn't download like it was supposed to. I decided to wait and see if the backup cd would come in before trying to contact them. It came in yesterday but its not the game! Its only a trial like what came on the computer in the first place! Now everytime I try to get back on my account, it says my password is incorrect! Its obviously a scam and I'll do all I can to get the word out. I paid $30 for a trial!

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F Center
Mesa, US
Aug 27, 2010 9:00 pm EDT

You have to sign up again with your email address and name to file a complaint. Don't expect any help thoug, they make it almost impossibel for you to file a complaint. They have so many rules and exact ways you have to enter the information that it is very frustrating. The best thing you can do is complain to your banking institution. I am grateful that I signed up to pay with Paypal, at least I could cancel any furture deductions to my account.

The following is the run around I got after canceling my account when my contract time had expired:

I was very disappointed to have my paypal account charged for another 50 wildtangent coins since I had canceled the subscription last month after my contract term was up. You even sent me a confirmation letter, which unfortunately I did not save. I could not sign in to complain regarding this transaction because my user name was rejected. I could sign into my account however. I got this email address from Paypal and am hoping you can refund my $6.99 and close my account as you said you would last month.

I enjoyed your games and have recommended your site to friends and relatives. I have purchased the ones I wanted. You are the second company I have had problems taking money after the account was closed within the last month.I honored my contract and I am looking forward to a quick soloution to this.

Mesa, AZ
Hi Frances,

I am very sorry for the frustration this has caused you. I can understand that if I thought I had canceled something and was charged again I would also be very upset.
I've gone ahead and canceled your subscription from here, but for reference, the steps to cancel your account are:

1. In order to cancel your membership you must login to http://www.wildgames.com/myaccount using your e-mail address and password.
2. Click """"Change Plan"""" under Account Type
3. Choose """"Cancel Plan""""
4. The next page will present you with the option to confirm your cancellation, please ensure your confirm your cancellation.
5. In order for the cancellation to be successful you must receive a confirmation e-mail stating your membership was successfully canceled.
Once you have received this confirmation e-mail your account will be successfully canceled and you will not be required to do anything else.
If you do not receive a confirmation e-mail please follow these steps to ensure you have completed the cancellation process.

As we do not have a record of your cancellation prior to August 27, I will be happy to make any necessary adjustments to your account if you can please forward any cancellation confirmation e-mail stating your membership was previously canceled.

Thank you,

Jeremy
Customer Support
WildTangent Inc.

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

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Hi Frances,

I'm really sorry you feel that way. I've checked all through our records, and have not found a cancellation request prior to today. I'd read your email, but it doesn't change the fact that I'd needed the cancellation confirmation in order to refund a subscription charge.

Have a nice night. I hope you sleep well too. I wish I could help more, but I'll need your assistance with that.

Please let me know if I can be of further assistance.

Thank you,

Jeremy
Customer Support
WildTangent Inc
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WildTangent - unauthorized charge / difficulty cancelling

I reported a unauthorized charge of $7. I got a reply from them saying they will refund the amount and cancel my account if I agree to purchase a game CD worth $20 from them on line. This is a game that came installed on my HP PC.

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