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CB Motorcycles and Scooters Harley Davidson 120 West North Avenue, Villa Park, IL, 60181, US
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Harley Davidson
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Harley Davidson

120 West North Avenue, Villa Park, IL, 60181, US
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12:04 pm EDT
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Harley Davidson - Defective Sportster

I purchased a 2014 Sportster 1200 from Wildfire HD in Villa Park Illinois on October 8, 2023.

A few weeks later I noticed a rattling noise. We found that the belt guard is being held on with ZIP TIES!

And the bike has TWO DIFFERENT SIZE shocks.

I spoke to Jeanna, the GM and she had me bring the bike in. She said they would take care of it.

I brought the bike in on Sunday, October 29. I attempted to call the store yesterday ~ twice ~ and no one answered.

Desired outcome: I would like my newly purchased bike back with NO ZIP TIES holding it together and two normal sized shocks.

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11:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Harley Davidson - service

Needed A latch assembly for my trunk on my Electra Glide Classic. I was there 3 seperate times before I recieved the correct parts. THEN when I started to replace it the instructions stated you need a special rivit tool. AGAIN I went back to this dealer asking the service dept. to put 4 rivits in for me. ANSWER--- NO--- We will have to charge you. OK how much? I waited 10 minutes. She came back and said $95.00. Stated ower time is worth something. I asked her what do you think my answer will be? NEVER---EVER---AGAIN!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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