Wildblue Communications — rip off/bait and switch
This is one of those multi-corporation screw-ups but I contribute the blame on Wildblue in the end.
I live in a 'mobile' home that has been professionally installed (4 years ago) on a concrete foundation with multiple tie-downs. Along side and attached to the house is an antenna tower (professionally installed) embedded in cement also. On this tower are multiple antennas including a Direct TV Television Dish along with a Hughes Satellite Internet Dish.
I entered into a contract with Direct TV for them to supply Satellite Internet service on/or about August 7, 2008. Direct TV gave me the phone number of WildBlue to call when I received the equipment, which I was to call for an installation date. I received the equipment and made the appointment on/or about August 13, 2008 for August 21, 2008.
During the conservations with the various contacts (DirectTV, Wildblue) I specifically made the point that I wanted the new dish installed on my existing tower.
On August 21, 2008 2 men showed up in a car with a magnetic sign on the side that stated they represented DirectTV. They looked at my house and tower and immediately stated that Wildblue "...did not allow them to attach the dish to a 'mobile' home nor install it on any 'existing customer mast or tower'...". They "...only were allowed to install it on their own installed pole which they were going to have to install in my yard at an additional charge to me." The location they picked for their pole was 5 feet from my antenna tower (a triangular arrangements of wielded steel pipes that can be climbed).
I refused the additional charges and, after connecting me to a lady on the phone that knew nothing of the situation, they left.
Since then I have informed DirectTV that I was canceling this installation and related how upset I am over this situation as I feel this is a 'bait and switch' or at least a scam to 'collect additional money from the mark' game that is being run against rural people like me.