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WholesaleArtsFrames Customer Service Phone, Email, Contacts

WholesaleArtsFrames
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www.wholesaleartsframes.com
www.wholesaleartsframes.com

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1.7 6 Reviews

WholesaleArtsFrames Complaints Summary

1 Resolved
5 Unresolved
Our verdict: With WholesaleArtsFrames's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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WholesaleArtsFrames reviews & complaints 6

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Newest WholesaleArtsFrames reviews & complaints

ComplaintsBoard
M
5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

WholesaleArtsFrames Picture frame

First, they don't list the frames and mat correctly - so we bought an 18 x 24 that arrived much larger (and smelly) but that isn't the worst. What is truly bad about these people is that it took over 6 weeks to get the wrong frame and then after a very expensive shipping charge - there only response is - YOU ship it back and we'll give you store credit (for the frame cost only) but we can pay for shipping both ways on an issue that they made particularly UNCLEAR and then remove the information so you can't prove it. The mat was supposed to be one piece of core board and instead came in two separate pieces. We've ended up after months with a huge frame for a smallish painting and they have literally NO customer service, in fact they were hostile from the start, don't really care once you've charged your order. It seems like a crooked company and should be earmarked for bad business practices.

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Update by marthawashington
Oct 27, 2020 11:34 am EDT

I am the person who wrote the above review. First, for anyone who looks at this site - they are apparently DEFUNCT. The phone for this site, no longer operates and there is VIRTUALLY NO WAY TO ADDRESS anything to do with this site.
That said, the owner of the wholesale arts frames reached out to us to resolve our issues AND they did.

These comments are here to say that the owner does care about customer satisfaction and her business and she did make 'things right'. We are satisfied and only sorry we cannot remove this review now.

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ComplaintsBoard
J
5:32 am EST

WholesaleArtsFrames stay away

I ordered a level b oil paintings, sku number: lbop2436.
Their delivery is not free, so I had to pay extra for this. Then I thought that maybe it made sense to pay for expedited delivery cause it seemed to be cheaper. But nothing was shipped and delivered that fast like they promised to do it. I called them 2 weeks after I placed my order and they said that my order wasn't shipped yet. Very "professional".
Why did I pay extra money if it was pointless? Don't answer, it was a rhetorical question. I guess they are just very unreliable, that's why

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ComplaintsBoard
W
6:57 am EDT

WholesaleArtsFrames last order

I have ordered from WholesaleArtsFrames twice. I was very satisfied with my first order and decided to order again. My last experience wasn't so great.
It took them over a month to deliver and the worst part was that no one from customer service was able to explain why was it taking so long. Ordered several canvas panels and needed them as soon as possible. Very disappointed with WholesaleArtsFrames. I'm not sure if I'll order from them again.

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Is WholesaleArtsFrames legit?

Our verdict: Complaints Board's thorough examination reveals WholesaleArtsFrames as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, WholesaleArtsFrames stands out for its commitment to quality and security. Clients considering WholesaleArtsFrames should delve into its customer service record to gauge compatibility with their expectations.

WholesaleArtsFrames earns 91% level of Trustworthiness

Perfect Trust Endorsement: WholesaleArtsFrames achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for WholesaleArtsFrames. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of WholesaleArtsFrames's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wholesaleartsframes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wholesaleartsframes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for WholesaleArtsFrames have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Wholesaleartsframes.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While WholesaleArtsFrames has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Wholesaleartsframes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wholesaleartsframes.com may offer a niche product or service that is only of interest to a smaller audience.
  • WholesaleArtsFrames protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
R
8:34 am EST

WholesaleArtsFrames after a month I haven't received my order

I bought digital printing photo paper from the website www.wholesaleartsframes.com. After 4 days I got email that my order was shipped. But I waited a month and got nothing from them. I tried to contact the seller, but the seller hasn’t replied to my emails and phone calls. I have no idea what to do now. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Read full review of WholesaleArtsFrames and 2 comments
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M
M
Michael Sambrowski
, US
Aug 22, 2019 8:45 pm EDT

I've been trying to ask them a few simple questions and am unable to get replies. Their customer service seems to be abysmal, and almost non existent.

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Carsonp
, US
Apr 02, 2015 3:58 pm EDT

This complaint was written 3 months ago. It would be helpful to know if company did in fact come through, and the time frame. I am considering have a large canvas wrap mounted on a frame for my wife's B'day in a month. This company's price is 1/3 the price I can find anywhere else, but it is no savings if my experience with them turns into a bad experience. Other online review sites like yelp have mixed reviews, really bad or really good. I checked and they are NOT a member of the BBB or their county. I use that as a yellow flag with any company, and a red flag if the BBB has a gazillion complaints. -Carson

ComplaintsBoard
L
5:31 am EDT

WholesaleArtsFrames don't buy from them – unreliable company

I ordered two canvas prints from www.wholesaleartsframes.com. After 3 days I haven’t received any info about the order. I called to this company and the rep couldn’t find my order. After that she asked twice for my info and number of order. I waited patiently, but in the end I told her to return money back. She promised that within 3 days I would get it, but it was lie again.So be careful if you use this website or leave comments if you have horrible experience with this seller.

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D
David Arnold1
, US
Oct 20, 2017 11:34 am EDT

I ordered silver frames. They sent gold. They claim no difference in web photo & what I received. Won't refund shipping. Use your eyes.

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ComplaintsBoard
N
4:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WholesaleArtsFrames scam artists

I ordered a custom painting from them earlier this year. After sending me a proof, I sent them changes and was expecting a final proof before shipment.

Instead, they sent the painting without my final sign off. None of the changes were made and the frame was cheaply put together.

Of course, none of my emails were returned. When I disputed it on my credit card, they started to send me threatening letters.

Stay aware from these con artists!

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Contact WholesaleArtsFrames customer service

Phone number

+1 (818) 255-1400

Website

www.wholesaleartsframes.com

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