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frozen cheeseburger recall
I purchased whitecastle cheeseburger at grocery store Kroger's not knowing there was a recall I still have product I'm not sure why I didn't hear of this in store? I called several ppl and they say safe to eat according to date well I don't think i want to buy out of store for the fear of listeria or contaminated food. How does this get to this point where...
Read full review of White Castledouble cheeseburger
I had purchased a double cheeseburger meal and had Grubhub deliver. I was unable to eat the entire meal and refrigerated the left overs for the next days lunch, I reheated the cheeseburger and removed it form the box. It was then I saw a dark long, very long hair, the hair sealed as if it was between the bun and the burger. It was quite disgusting, I have...
sale # 65619233
First of all I would like to say the holiday coupons that you are issuing are not valid until January. This is very deceptive there are snowflakes all over the coupon so it makes you think it is some kind of a Christmas deal and then when you show up you are unable to use the coupon as they say they are not valid until 1 January once again very deceiving after being told I could not use the coupon today the gentleman that took my order tried to provide me with another coupon code and was very rude during the conversation as he mixed Up the order several times that I had asked for. I finally drove around the drive-through and went into the store and even then he got the order wrong I took my order and left. I am on happy and let all of my friends at work now and plan on spreading the word to stay away from the store once again very deceiving with your coupon scam I will share this on Facebook so the rest of the folks know Buyer beware. If you have valid coupons hand those out not ones that are going to be valid in three weeks.
Customer service
Very rude customer service, had to ask for my food after 20 minutes, when i went in there was no one in line, right after me 3 gentlemen came in placed large orders and got their food before mine, when i asked about my order the one cook said his damn order is coming, ok waited another 10 minutes, the customers who placed the big order also commented that...
overcharged for my order
I ordered from the drive through. They said they were only accepting cash. I ordered 2 breakfast sandwich sliders and a small hashbrown nibbler. When I got to the window I sat along time while I watched the employee writing on paper. It was then I realized their register system was down. I had calculated the cost and came up with $5.77, they charged me...
Read full review of White Castleonline ordering
I tried to order using the app and could not get it to work. I went into the restaurant and asked for assistance so I could use the $4.00 coupon. I was told they were too busy to help me and could not use the coupon if the order wasn't placed online. I placed my order with the cashier and no discount. When I got home I received hamburgers and not the cheeseburgers I requested. Not a good experience and poor customer service.
Read full review of White Castlecrave case/cheeseburgers
I asked for a crave case, cheeseburgers, no pickles. Half of our sliders were cold, the other half had pickles! They had us pull up to the curb and wait a good 10 minutes. I was assuming to bring us fresh cheeseburgers with no pickles! Not half and half, and half cold to beat it all! We also got a sack of corn dog nibbles, we asked for mustard with them...
Read full review of White Castleover charge and wrong food given
Ordered 2 combos #2 with jalapeño cheese. When I checked my bag I was missing my fries I went inside to let the cashier aware and fries were given with out checking my receipt. When I got home I was given the wrong order. 4 single sliders with regular cheese and bacon. I was over charge and given the wrong order as well very upset because this is not the first time I've been missing food.
customer service complaint
I pulled up to the pick up window realized I forgot a 5 pc cheese sticks asked to add it to my order. The cashier Jaylen acted annoyed and came back and said the manager Bobby said I could not add the item and had to go thru the line again. I was shocked by this terrible customer service and very rude! When I did go around to wait and order again the...
Read full review of White Castle and 1 commentdouble cheeseburger
We have two locations in Lexington Kentucky I live on the south side of town so off to go to that store off Reynolds Road the service there has never been that great I ordered two double cheeseburgers yesterday the bottom buns would not even on the burgers they were folded up in the bottom of the box so I had to pull over and finish putting the burger together myself that's kind of unbelievable
Read full review of White Castleburgers and fries.
Purchased a No. 1 combo 10/19/19 at store #020065. The burgers were way overdone as they were semi hard and the onions were burnt. The fries had obviously been sitting a while as they were cold and tough. This is the second time this has happened to me. The first time i just let it go, but it seems that there is a problem with quality control at these stores.
employees don't listen
White castle employees have a very bad or nasty attitude and they don't listen to what you want. Waiting 15 to 20 minutes for what is ordered. I have lost all hope in services. Going to a different restaurant to spend my money. Whitecastle employees screaming at the drive thru when customers are ordering food. It has happened to me, I drove off and went somewhere else
service
I purchased my items and paid for them. When I received my change one of the dollar bills had a huge hole in it and was very faded and discolored. Also it was stapled together because it was ripped in half . I asked for another dollar because obviously this is unacceptable. I was met with an attitude and told I was a chinese punk when I said I didn't want...
customer service received from the manager
Let me start of by saying that I have been a White Castle patron for almost forty years, and have never experienced the treatment that I am about to write about. I placed an order for four original sliders, small French fries and a small drink, which was order number one on the menu board. Instead, the waitress (woman, Indian, Caribbean descent, short...
Read full review of White Castle and 1 commentmy order
My customer number is 497 my kids with in the to store and place an order for 3 orders of cheesy sliders for 7.99 which they only received two of the orders. It was a lot of confusing going on in the restaurant so I don't know if that's how all of confusion with the order. I tried to called the store but no body answer the phone . We lived also 2 hours from the store this is unexpectedly because it's was for my children. I would loved someone to address this matter because I spent too much money for food not to receive it. If someone can called me regarding this matter at [protected].
Thanks
Ms. Williams
incompetent service
I have ordered my final order from this place. They screw up my online order 3/3 times in the last month. Today I even asked them for marinara sauce for my chicken rings and they said no problem. But they forget the cchicken rings. This upsets me because I live 10 minutes away. I wasted 20 minutes to get what I expect is a very simple order. They can't...
Read full review of White Castlestore #128507741; all of the employees working oct.17.2019 4:40-5:10pm
Employees were awful at customer service no name tags to identify the one in blue collared shirt with a watch on swearing at other employees talking about customers outloud inappropriately watched two customers after us not even be acknowledged for several minutes every single table was dirty and sticky floors were disgusting really the only good experience...
Read full review of White Castledrive up order
Hello,
I ordered 1 impossible burger with everything plus extra pickles/onions. It took at least 10 minutes to receive order and I did not check order until a couple of minutes later. The burger was cold, bun was hard and the only ingrediants were 2 pickles. The traffic was quite heavy, I was unable to turn around and would like to know how to get a refund?
Thank you,
Jane Sablich
frozen product grocery version
I read on the package a warning about a cancer causing ingredient...I grew up in the 50s/60s ... White Castles were a popular and reasonably priced fast food chain that was responsible in many ways... Their policies of great food with natural ingredients... Pristine Clean environments...Great Prices and Customer Service...24 hour schedules...and Fair wages /employee benefits...I can go on about the Advantages...Later came the Frozen version eventually sold in Grocery Chains...When I read the warning (by the way, Thanks for the warning) I was shocked, appalled and disappointed...I will inform my family and friends of this danger...And refrain from purchasing the product...However, I will check to read the ingredients and any information on the packaging...When I see a change of improvement...I will inform those who are near and dear to me and resume purchasing the product...
food quality staff hospitality restaurant cleanliness level
I have been a patron of your establishment since I was a little boy now at 41 years old I still find myself going back for your cheeseburgers and french fries I have been in the hospitality industry for 22 years and have never once had such a bad experience where I actually went through with it and made a complaint I was at your Clifton location on Saturday...
Read full review of White CastleOverview of White Castle complaint handling
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White Castle contacts
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White Castle phone numbers+1 (800) 843-2728+1 (800) 843-2728Click up if you have successfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have successfully reached White Castle by calling +1 (800) 843-2728 phone number Click up if you have UNsuccessfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have UNsuccessfully reached White Castle by calling +1 (800) 843-2728 phone numberCustomer Service
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White Castle emailscustomerservice@whitecastle.com100%Confidence score: 100%Support
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White Castle address555 West Goodale St., Columbus, Ohio, 43215, United States
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White Castle social media
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I would like to be refunded or a credit coupon.
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So you are whining about a coupon they provide for FREE, and it is only valid in January?
What are you, 5 years old?
They do not have to give you anything!
They offer customers a discount in January, because they want to, and you cry about it?
You should jump of a bridge you little cry baby