White Castle
reviews and complaints

On sept.29. 2019 at 1.30 pm My mother and I went to the White Castle in Westerville ohio and it was bad from the start. Rest, was not busy so there must be a problem. Upon ordering I told or asked the cashier to make sure the fries, fish, etc was all hot but this was not done our fish was cold in the middle, fries were cold. There was no napkins in the rest and I need to let you know that TRENT was our cashier and from the start he was not just, no smile, told me that there food is always hot and he was rude in a horrible way. No napkins in the dining area, Trent told me he would get it in a minute after he took an order he was gone for quite sometime after the fourth person I went up again and asked for napkins and after he was done then he would get them so I went into the ladies room and could not get the water on so I went into the mens bathroom and got paper towels. Trent was so very horrible and I would like an explanation as to why he is allowed to be like this, I finally paid for our meals that neither one of us could eat it and last but not leased in the ladies room there was vomit in the bigger stall and it was just a mess. They were not busy and they had plently of help and this was a terrible experience and I will tell my chase co-workers and family to save there money and go some place where we could at leastn

Thank You

Brenda Robinson

I ordered food online. The website indicated the restaurant was open 24hrs. I went to pick up my food and they refused to let me in to pick up the food i already paid for and the manager on duty refused to give his name saying "they know me down there." I contacted customer service where they refused to answer my direct questions on how to get my refund and who to contact and then told me they will contact me. However, they refused to give a timeframe. It os completely unacceptable to take someones money refuse to give them the product or contact information on how to procure a refund. Thats robbery.

We frequently use this same store (Store #040018) for our business lunches. Usually a few times a month. We have been ordering online, & for the most part find no issues with the food OR the service. Come to think of it, I can recall my boss coming back with our food stating how fun the crew member was that took care of his order. HOWEVER...last week on 9/19/19 @ 11:53:53am (date on receipt), we picked up an order that was placed online (as we almost ALWAYS do). In our special requests space we asked for extra condiments, i.e Honey Mustard, Mustard & Ketchup. We not only didn't receive extra, we didn't receive ANYTHING at ALL. My boss, who paid for the meal that day, can/will only eat the sliders with Honey Mustard so he didn't even get to enjoy the food that HE purchased. Now this may sound petty, but we are a business, we can not just run back to restaurant to get these or to store to purchase our own...we have work that needs to be done. I don't understand why you have a special request section & don't honor the requests? I'm only writing this complaint on here due to the fact that on the same day of purchase I went on White Castle website with same issue & as of yet have not even heard one word from a representative from White Castle regarding this issue. I feel like I'm not being treated as a valued customer. I at least deserve acknowledgement. Again, we frequent the same store (Store #040018) & we really have not had any issues with food OR service in the past...just feel like we deserve at least some sort of response. Expected more from White Castle.

On September 18, 2019 I stopped at the White Castle on Ford Road in Canton Michigan at 8:00 pm. My order was placed at 8:08 and I did not receive my order until 8:33. My order consisted of 20 regular burgers, 1 sack onion chips and 1 sack of fries ( which were cold when I got them). There was 1 other customer in front of me who said they placed their order at 8:03. Those who used drive thru were given very quick service. I could understand if it was prime dinner time there would be a wait, but not 8 at night! Ruth Niemiec. 9715 Terry Street, Plymouth Mi. 48170

Very very very horrible employees and managers...I need to speak to joyce s. And i need the last name of the employee of blake. He owed me alot of money...Then he got disappeared and changed his phone number, too. I will never never going to avon, indiana white castle ever! and i am going to sue white castle. I also will report to bbb about this. Thats not a joke, im very serious.

Watching woman last thursday eve, acting like a mgr, taking control of problems about 615 pm and wearing plastic gloves while ringing up our order for my family, the fingers were worn through and anyone can verify this and go in when she works to see it in action. She is a black lady and hard to tell if she is 30 or 60 yrs but probably in the middle somewhere. The gross gloves she kept on and she went back and forth putting buns down, and working with food and then to register, taking cash, everything you shouldnt do with the gloves on and cross contamination was atrocious. We had already paid for our dinner and noticed she also didnt mind putting her grubby plastic bag fingers (that were brown from God only knows) inside the cups either. Just disgusting at a level that left me one option, to toss our food. About 20$ down the drain and children got a first hand on what not to do. There was a small group of customers at register so I wasnt about to embarrass ourselves talking about what she had done and gross out all the others there but it really was one of the most disgusting things I've seen in a long time.

I went to white castle and ordered the 20 cheese burger sliders with fries with cheese, it was a meal. That was 21 all together then I order two small fruit punch drinks and 1 6 pcs chicken sliders they charged me 33 $ when I called I left my number [protected] and email [protected]@gmail.com no refund no. Response. That's ridiculous I never had this problem with y'all

I've been going to this store since it open many years ago, I used to stop by every morning for coffee and samwich on my way to work. Everytime I go in (@6;04 am) it seems to be shift change and there is no one on any of the regesters! I know there is a mcdonalds right across the street I should go to. Now for the bad part this past thursday 8-29-2019 I stopped after work for a sack of burgers and fries to take home, all the doors were locken with a sign telling me to use the drive thru only, do to a lack of staff wtf? Lack of staff was a mild expression. There was one guy inside taking the orders, cooking the food and collecting the money! What a piss poor way to run a business! Now it's mcd every morning I guess