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White Castle Management Complaints & Reviews

White Castle Management / service

Carolyn Stepp on Aug 10, 2018

Last Friday I was in the somerset ky White Castle at 3:00pm that was the filthiest place I have been in 13 tables were dirty we couldn't even find a clean table to sit at the coke counter was filthy coke spilled everywhere trash cans running over the cooking area floor was full of food it...

White Castle Management / service

Daisy Maldonado on Aug 3, 2018

I did a order online White Castle 010035, 1219 lake st aurora IL 60506 online order number was 8887 they told me to pick it up at 1:29 p.m. on August 3rd 2018 and I had to wait for 10 to 15 minutes I was on my jod break for lunch that way I order online to have it ready to pick up and then...

White Castle Management / service

deligio on Aug 1, 2018

I am not one to complain at all but I had stopped in one of your store at #010038 yesterday and they were short staff and took me forever to get my lunch during my working hrs. that I was extremely upset. Register # 3 Sale # 123784526 Team Member # 246 Tuesday 07/31/2018 at 3:58 I believe the...

White Castle Management / prejudice shown toward two patrons by an employee/manager

Angie Curran on Jul 29, 2018

On the evening of Sat. July 28, two men on Harley Motorcycles were asked to leave the White Castle on State Route 36/37 in Sunbury Ohio. The employee said she felt threatened because they were on motorcycles. They were not bothering anyone, they were not causing any sort of disturbance...

White Castle Management / wait time at white castle store #0500200

Donna5555 on Jul 15, 2018

I went to White Castle Store#050020 at 9:24am on Sunday 7/15. I ordered 8 double cheeseburgers and 20 White Castle cheeseburgers. They had only 1 employee working and 1 manager on the grill. It took the 50 minutes to complete this order. Why is this location so understaffed??????? Why are...

White Castle / food and customer service was unprofessional.

Lady Glover on Jul 11, 2018

I visited White Castle located at 490 Sunrise Hwy., Lynbrook, NY at 9:05 PM on 07/11/18. It was my first visit since White Castle has been renovated and remodeled. The cashier was walking with her peers while I was waiting to get my receipt. Not attentive at all. I didn't want to touch the...

White Castle Management / wood in frozen burger

Karin Roth on Jun 27, 2018

To whom this may concern I have bought White Castle burgers for las 50 years never an issue Recently picked up a 16 pack frozen cheese burgers at local grocery store will forward photo of wood sliver found in cheese burger, I was very upset as my grandson who is 6 was Also eating the...

White Castle / customer service

Kayecha Y. Wilder-Perry on Jun 27, 2018

On wednesday june 27, 2018 at around 7:55 a.M. I went to white castle on 79th loomis in chicago, the customer service there was ridiculous. The lady was rude, yelling because I did not hear what she said, smh every-time I go to this location it's something I will not be visiting that...

White Castle Management / white castle drive thru

Jones2008 on Jun 24, 2018

On Sunday June 24, 2018, I was in the drive thru at the White Castle Store located at 3901 W Madison St Chicago, IL 60624. Upon arriving @ 4:52 I was not greeted instead I was at the speaker for like 2 minutes and I finally said, "hello", only then did a young man replied and said"hold on...

White Castle Management / drive through service

Tstew13 on Jun 23, 2018

At your Milford Oh location approx 935-940pm on 6/23. I pulled up to the speaker and waited, just silence, There was another vehicle behind me that gave up and left, I waited a few more minutes, however after 5 minutes or more the lady came on and said can I help you, she said nothing...

White Castle Management / habitually terrible service

Laura and Brian on May 28, 2018

We went through the drive through today, Monday, May 28 at approximately 1:53 pm at the location on 23 Mile Rd in Chesterfield, Mi. We arrived at the window, paid for our food, then the order taker, an African American male, approximately early 20's, left the window without saying...

White Castle Management / customer service

Keesha Lee on May 21, 2018

Paid a visit to my local white castle and the most crazy thing happened so I pulled up and proceeded to place my order so the lady says wait one minute so I waited then a gentleman came on to ask for my order I started to say my order but the last starts yelling at me saying I said wait so...

White Castle Management / warmed over hamburgers onions look like they were left from yesterday buns so hard they were nasty

user1837017 on May 16, 2018

Went by on my way home from work about 11.45 pm got 3 double hamburgers and a med. Fry. Went to eat they were burnt around the edge and onions were dark brown buns were hard just nasty. I have complained over and over about this location and all it does is fall on death ears. I will not go...

White Castle Management / i'm complaining about a particular store in chicago, il

Mrchocolate44 on May 15, 2018

I'm complaining about the customer service at this particular location at:4750w.63rd chicago, il 60629. I came in around 10p. M last thursday at this location. I ordered my items and sat down to eat and drink in the restaurant. As time elapsed, I lost track of time because I had my...

White Castle Management / I waited for over 48 to 50 minutes total really!

Amy42 on May 3, 2018

I got to the speaker then was told to wait then waited for 48 minutes total before I was answered then after I get to the window they didn't have my order then they told me to pull ahead to wait longer for a cheesy slider combo then they forgot my sugar cinnamon donuts that I paid for so I...

White Castle Management / poor customer service

Dee-dee99 on Apr 29, 2018

I normally frequent the White Castle located at 467 Central Avenue, Orange, NJ. The level of customer service is more bearable than top notch. This evening..not so much. While standing behind another customer waiting to place my order, one of the workers was literally staring at me. She...

White Castle Management / unethical behavior

SGrizzy on Apr 25, 2018

On 04/20/18 my husband went through the drive through and we noticed a couple days later that he had been charged twice ($9.06)for the same order ( I have attached a copy of my bank statement) On 04/24/18 I went in to try to get this corrected. Once I went in I feel that I was treated a...

White Castle Management / I was in the drive thru 45 minutes and my order wasn’t complete when I got home!

Jerome choice on Apr 24, 2018

I got in the whitecastle onWebster Ave in da Bronx driveway about 9:13 order 1 cheeseburger, 1 medium sweet tea and one Sack of cheese fries and after waiting in the driveway about 45 minutes with only 2 cars in front of me upon my arrival 2 da window I asked 2 speak 2 a supervisor 2 see...

White Castle Management / the people

Sledgedriver on Apr 17, 2018

Hello my name is Corrie Hill my number is 2194553569. Email is Let me say that I love your unique food. I have ever since I was a kid. That will not change. Now I purchased a Med coke and two sliders with no onion on April 17 2018 at 457am. I truly belive that someone...

White Castle Management / service

Mark / Nita on Apr 16, 2018

White Castle located at 12 mile & Dequindre / Warren, Michigan .. Sunday April 15, 2018 6:15 pm Employee #643 Terrible service / no greeting / No Thank you/ messed up order not paying attention to us 3 in family, also very disappointed in Manager or leader . You need to pay attention to...