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White Castle Management Complaints & Reviews

White Castle in Cincinnati Ohio / didn't ask for our order for 10 minutes

Marta pinchback on Oct 17, 2018

30 minute wait at every white in cincinnati we are here now been in line for 20 minutes and the has not moved there are 3 cars in front of me because it's so good I come her but I won't after tonight we are still in line now it's been 40 not 1 car in front I'm ha...

White Castle Management / the food and online ordering

farmer carrrie on Oct 6, 2018

I ordered my phone online so it would be ready when I arrived. It was due to be picked up at 1:15 I didn't receive my food til 1:30. Once I left the parking lot I went to eat my food and the fries were hard and cold. Worse experience, staff was rude and showed no care for the inconvenience...

White Castle Management / missing items on burgers

Danny Spicer on Sep 22, 2018

I went to the store in Melvindale MICH 48122 #040012 sale #161638988 Team member #1064 customer #431. I ordered 10 cheddar cheese burgers with everything and 1 #1 combo with everything. When I got home none of these had pickles, onions or mustard. Very poor service. I normally go to Fort...

White Castle / good order

Jacqulyn Washington on Sep 20, 2018

White castle #020017. Sale #94646645. Team member #354. on Thursday September 20, 2018. at 7:51:51pm I visited your restaurant, I ordered a number 1 with cheese with a Doc pepper. And onion chip in sted of Fry's. I received cold burgers, Fry's and a diet Doc pepper. No ice. I...

White Castle Management / commercial

Krista12 on Sep 8, 2018

I am very shocked and disturbed that your brand would have "3 sum" commercials. That is so unprofessional to use that language/symbolization. There are quite a lot of people I know that feel the same way they just won't take the time to complain. It is a big deal because none of us White...

White Castle Management / service

Carolyn Stepp on Aug 10, 2018

Last Friday I was in the somerset ky White Castle at 3:00pm that was the filthiest place I have been in 13 tables were dirty we couldn't even find a clean table to sit at the coke counter was filthy coke spilled everywhere trash cans running over the cooking area floor was full of food it...

White Castle Management / service

Daisy Maldonado on Aug 3, 2018

I did a order online White Castle 010035, 1219 lake st aurora IL 60506 online order number was 8887 they told me to pick it up at 1:29 p.m. on August 3rd 2018 and I had to wait for 10 to 15 minutes I was on my jod break for lunch that way I order online to have it ready to pick up and then...

White Castle Management / service

deligio on Aug 1, 2018

I am not one to complain at all but I had stopped in one of your store at #010038 yesterday and they were short staff and took me forever to get my lunch during my working hrs. that I was extremely upset. Register # 3 Sale # 123784526 Team Member # 246 Tuesday 07/31/2018 at 3:58 I believe the...

White Castle Management / prejudice shown toward two patrons by an employee/manager

Angie Curran on Jul 29, 2018

On the evening of Sat. July 28, two men on Harley Motorcycles were asked to leave the White Castle on State Route 36/37 in Sunbury Ohio. The employee said she felt threatened because they were on motorcycles. They were not bothering anyone, they were not causing any sort of disturbance...

White Castle Management / wait time at white castle store #0500200

Donna5555 on Jul 15, 2018

I went to White Castle Store#050020 at 9:24am on Sunday 7/15. I ordered 8 double cheeseburgers and 20 White Castle cheeseburgers. They had only 1 employee working and 1 manager on the grill. It took the 50 minutes to complete this order. Why is this location so understaffed??????? Why are...

White Castle / food and customer service was unprofessional.

Lady Glover on Jul 11, 2018

I visited White Castle located at 490 Sunrise Hwy., Lynbrook, NY at 9:05 PM on 07/11/18. It was my first visit since White Castle has been renovated and remodeled. The cashier was walking with her peers while I was waiting to get my receipt. Not attentive at all. I didn't want to touch the...

White Castle Management / wood in frozen burger

Karin Roth on Jun 27, 2018

To whom this may concern I have bought White Castle burgers for las 50 years never an issue Recently picked up a 16 pack frozen cheese burgers at local grocery store will forward photo of wood sliver found in cheese burger, I was very upset as my grandson who is 6 was Also eating the...

White Castle / customer service

Kayecha Y. Wilder-Perry on Jun 27, 2018

On wednesday june 27, 2018 at around 7:55 a.M. I went to white castle on 79th loomis in chicago, the customer service there was ridiculous. The lady was rude, yelling because I did not hear what she said, smh every-time I go to this location it's something I will not be visiting that...

White Castle Management / white castle drive thru

Jones2008 on Jun 24, 2018

On Sunday June 24, 2018, I was in the drive thru at the White Castle Store located at 3901 W Madison St Chicago, IL 60624. Upon arriving @ 4:52 I was not greeted instead I was at the speaker for like 2 minutes and I finally said, "hello", only then did a young man replied and said"hold on...

White Castle Management / drive through service

Tstew13 on Jun 23, 2018

At your Milford Oh location approx 935-940pm on 6/23. I pulled up to the speaker and waited, just silence, There was another vehicle behind me that gave up and left, I waited a few more minutes, however after 5 minutes or more the lady came on and said can I help you, she said nothing...

White Castle Management / habitually terrible service

Laura and Brian on May 28, 2018

We went through the drive through today, Monday, May 28 at approximately 1:53 pm at the location on 23 Mile Rd in Chesterfield, Mi. We arrived at the window, paid for our food, then the order taker, an African American male, approximately early 20's, left the window without saying...

White Castle Management / customer service

Keesha Lee on May 21, 2018

Paid a visit to my local white castle and the most crazy thing happened so I pulled up and proceeded to place my order so the lady says wait one minute so I waited then a gentleman came on to ask for my order I started to say my order but the last starts yelling at me saying I said wait so...

White Castle Management / warmed over hamburgers onions look like they were left from yesterday buns so hard they were nasty

user1837017 on May 16, 2018

Went by on my way home from work about 11.45 pm got 3 double hamburgers and a med. Fry. Went to eat they were burnt around the edge and onions were dark brown buns were hard just nasty. I have complained over and over about this location and all it does is fall on death ears. I will not go...

White Castle Management / i'm complaining about a particular store in chicago, il

Mrchocolate44 on May 15, 2018

I'm complaining about the customer service at this particular location at:4750w.63rd chicago, il 60629. I came in around 10p. M last thursday at this location. I ordered my items and sat down to eat and drink in the restaurant. As time elapsed, I lost track of time because I had my...

White Castle Management / I waited for over 48 to 50 minutes total really!

Amy42 on May 3, 2018

I got to the speaker then was told to wait then waited for 48 minutes total before I was answered then after I get to the window they didn't have my order then they told me to pull ahead to wait longer for a cheesy slider combo then they forgot my sugar cinnamon donuts that I paid for so I...