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White Castle Management Complaints & Reviews

White Castle Management / cheese sliders frozen

Metzmommu on Jan 9, 2019

I bought a 16 count of frozen sliders 2 of which had only a single complete burger and just the top of the second burger (the buns) I love your burgers and buy them quite often but they are expensive and it's rediculos for two packs to be messed up in a box so instead of 16 like there'...

White Castle Management / change returned incorrect. unable to resolve at store level

Barbara Pittman on Jan 8, 2019

On January 5, 2019 on 7:07 pm visited store located at 59th Western in Chicago, Il, via the drive thru. Gave associate $20.00 Bill total of order was $4.84, my change should have been $15.16. The associate gave me one five dollar bill and five one dollar bills, one nickel, one dime, and...

White Castle Management / re: hi

Christopher90 on Jan 6, 2019

Hello I'm messaging you about white castle store #080024 on white Bear Ave in saint Paul MN and I don't have a complaint about the employees and my sale # is 171023436 and my customer # is 574 on Jan 06, 2019 Sunday 12:13:23 an I always go to this white castle because I live 3 blocks down...

White Castle Management / product I am complaining about

Sara Nunez on Jan 3, 2019

I went to get 10 cheeseburgers and a 5pn cheese sticks and d notice that the food server was putting chicken rings and the cheese sticks which didn't bother me until she put the fish in the same oil cooking together and that bother me. I was sad couldn't get my daughter her cheese stick...

White Castle Management / horrible food

Herbie Herbie on Jan 2, 2019

I haven't been to a white castle in a long time as there are none near me, I was 5 miles from your store & took the ride to get some food.I was the only customer in the store, yet my order took 20 minutes to make, plus was wrong, Burgers didn't taste good, I asked for extra ketchup ...

White Castle Management / crew members

Terry Strange on Dec 24, 2018

Everytime I come into this glasgow store I look at the crew and im sorry but most of this crew and i've seen it on nights and on days, most of them are high or coming off a high and if you can't see that then I should probably report to someone higher up. You've even got a team lead that I...

White Castle Management / drive thru

CherryCC on Nov 20, 2018

Nov 19, 2018 7:00PM Went to get a crave case and sat there for over 10 min waiting for service while I said hello hello about 100 times. Then I called the store while sitting in the drivethru and nobody answered. There was only one other person in line. Then I decided to leave since there wa...

White Castle Management / inconsistent treatment of employees

gloria sue bell on Nov 19, 2018

General manager at New Castle In. White Castle does not treat all employees equally. My sons brother-in-law passed away recently and they would not give him time off of work for the funeral. GM consistently refuses to give time off when requested in a timely manner, shows favoritism to...

White Castle Management / service

Ms ohio on Oct 25, 2018

We came through drive threw and a young African American girl asked for our order. After we gave order we waited over 5 minutes for her to come back and say go ahead with your order my husband said mam we jus gave u our order she said repeat it again n do u want u food or not loud tone and...

White Castle Management / had something appear

ACS08 on Oct 24, 2018

To whom it may concern My name is Amy C, I'm writing to you about a situation that nearly got me shaken up. My 2 year old daughter and I went to White Castle in Midlothian IL and was in the drive through. Ordered our food had a coupon for buy 5 burgers fry 5 free and a small order of...

White Castle in Cincinnati Ohio / didn't ask for our order for 10 minutes

Marta pinchback on Oct 17, 2018

30 minute wait at every white in cincinnati we are here now been in line for 20 minutes and the has not moved there are 3 cars in front of me because it's so good I come her but I won't after tonight we are still in line now it's been 40 not 1 car in front I'm ha...

White Castle Management / the food and online ordering

farmer carrrie on Oct 6, 2018

I ordered my phone online so it would be ready when I arrived. It was due to be picked up at 1:15 I didn't receive my food til 1:30. Once I left the parking lot I went to eat my food and the fries were hard and cold. Worse experience, staff was rude and showed no care for the inconvenience...

White Castle Management / missing items on burgers

Danny Spicer on Sep 22, 2018

I went to the store in Melvindale MICH 48122 #040012 sale #161638988 Team member #1064 customer #431. I ordered 10 cheddar cheese burgers with everything and 1 #1 combo with everything. When I got home none of these had pickles, onions or mustard. Very poor service. I normally go to Fort...

White Castle / good order

Jacqulyn Washington on Sep 20, 2018

White castle #020017. Sale #94646645. Team member #354. on Thursday September 20, 2018. at 7:51:51pm I visited your restaurant, I ordered a number 1 with cheese with a Doc pepper. And onion chip in sted of Fry's. I received cold burgers, Fry's and a diet Doc pepper. No ice. I...

White Castle Management / commercial

Krista12 on Sep 8, 2018

I am very shocked and disturbed that your brand would have "3 sum" commercials. That is so unprofessional to use that language/symbolization. There are quite a lot of people I know that feel the same way they just won't take the time to complain. It is a big deal because none of us White...

White Castle Management / service

Carolyn Stepp on Aug 10, 2018

Last Friday I was in the somerset ky White Castle at 3:00pm that was the filthiest place I have been in 13 tables were dirty we couldn't even find a clean table to sit at the coke counter was filthy coke spilled everywhere trash cans running over the cooking area floor was full of food it...

White Castle Management / service

Daisy Maldonado on Aug 3, 2018

I did a order online White Castle 010035, 1219 lake st aurora IL 60506 online order number was 8887 they told me to pick it up at 1:29 p.m. on August 3rd 2018 and I had to wait for 10 to 15 minutes I was on my jod break for lunch that way I order online to have it ready to pick up and then...

White Castle Management / service

deligio on Aug 1, 2018

I am not one to complain at all but I had stopped in one of your store at #010038 yesterday and they were short staff and took me forever to get my lunch during my working hrs. that I was extremely upset. Register # 3 Sale # 123784526 Team Member # 246 Tuesday 07/31/2018 at 3:58 I believe the...

White Castle Management / prejudice shown toward two patrons by an employee/manager

Angie Curran on Jul 29, 2018

On the evening of Sat. July 28, two men on Harley Motorcycles were asked to leave the White Castle on State Route 36/37 in Sunbury Ohio. The employee said she felt threatened because they were on motorcycles. They were not bothering anyone, they were not causing any sort of disturbance...

White Castle Management / wait time at white castle store #0500200

Donna5555 on Jul 15, 2018

I went to White Castle Store#050020 at 9:24am on Sunday 7/15. I ordered 8 double cheeseburgers and 20 White Castle cheeseburgers. They had only 1 employee working and 1 manager on the grill. It took the 50 minutes to complete this order. Why is this location so understaffed??????? Why are...