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White Castle Management Complaints & Reviews

White Castle Management / customer service

Ke
Keesha Lee on May 21, 2018

Paid a visit to my local white castle and the most crazy thing happened so I pulled up and proceeded to place my order so the lady says wait one minute so I waited then a gentleman came on to ask for my order I started to say my order but the last starts yelling at me saying I said wait so...

White Castle Management / warmed over hamburgers onions look like they were left from yesterday buns so hard they were nasty

Us
user1837017 on May 16, 2018

Went by on my way home from work about 11.45 pm got 3 double hamburgers and a med. Fry. Went to eat they were burnt around the edge and onions were dark brown buns were hard just nasty. I have complained over and over about this location and all it does is fall on death ears. I will not go...

White Castle Management / i'm complaining about a particular store in chicago, il

Mr
Mrchocolate44 on May 15, 2018

I'm complaining about the customer service at this particular location at:4750w.63rd chicago, il 60629. I came in around 10p. M last thursday at this location. I ordered my items and sat down to eat and drink in the restaurant. As time elapsed, I lost track of time because I had my...

White Castle Management / I waited for over 48 to 50 minutes total really!

Am
Amy42 on May 3, 2018

I got to the speaker then was told to wait then waited for 48 minutes total before I was answered then after I get to the window they didn't have my order then they told me to pull ahead to wait longer for a cheesy slider combo then they forgot my sugar cinnamon donuts that I paid for so I...

White Castle Management / poor customer service

De
Dee-dee99 on Apr 29, 2018

I normally frequent the White Castle located at 467 Central Avenue, Orange, NJ. The level of customer service is more bearable than top notch. This evening..not so much. While standing behind another customer waiting to place my order, one of the workers was literally staring at me. She...

White Castle Management / unethical behavior

Sg
SGrizzy on Apr 25, 2018

On 04/20/18 my husband went through the drive through and we noticed a couple days later that he had been charged twice ($9.06)for the same order ( I have attached a copy of my bank statement) On 04/24/18 I went in to try to get this corrected. Once I went in I feel that I was treated a...

White Castle Management / I was in the drive thru 45 minutes and my order wasn’t complete when I got home!

Je
Jerome choice on Apr 24, 2018

I got in the whitecastle onWebster Ave in da Bronx driveway about 9:13 order 1 cheeseburger, 1 medium sweet tea and one Sack of cheese fries and after waiting in the driveway about 45 minutes with only 2 cars in front of me upon my arrival 2 da window I asked 2 speak 2 a supervisor 2 see...

White Castle Management / the people

Sl
Sledgedriver on Apr 17, 2018

Hello my name is Corrie Hill my number is 2194553569. Email is sledge.h78@gmail.com. Let me say that I love your unique food. I have ever since I was a kid. That will not change. Now I purchased a Med coke and two sliders with no onion on April 17 2018 at 457am. I truly belive that someone...

White Castle Management / service

Ma
Mark / Nita on Apr 16, 2018

White Castle located at 12 mile & Dequindre / Warren, Michigan .. Sunday April 15, 2018 6:15 pm Employee #643 Terrible service / no greeting / No Thank you/ messed up order not paying attention to us 3 in family, also very disappointed in Manager or leader . You need to pay attention to...

White Castle Management / food begin cold and burnt

Ro
Rodnica on Apr 6, 2018

I got food yesterday that was nasty. The cheeseburgers was cold. The chicken rings was soggy and the onion chips was burnt. The food haven't been good lately and I come to white castles at least 2 times a week. The burgers barley had any onions and no pickles. The chicken rings are alway...

White Castle Management / long waiting time in the white castle drive-through

Wh
WhiteCastlefan on Apr 5, 2018

I went through the drive-through at White Castle #100027 yesterday, 4/4/18. The waiting time was unusually long, considering there were only two cars in front of me. The ONLY positive was the employee at the window, who was doing all she could to expedite orders. Have to say, last week when...

White Castle Management / false advertising

Br
Brittdp12 on Apr 5, 2018

It is illegal to run commercials claiming that if i download your app I'll receive a free meal then not give it to me. That is false advertisement. Not only did you waste my time by having me install the app and sign in but you wasted my time and gas because the app said it was excepted...

White Castle Management / time and service

Te
Teiona brown on Mar 31, 2018

I made a online order it was suppose to be ready for pickup at 5:35pm.i get there the cashier asked me my order I told him I had a online order. It was so backed up in there it didn't make sense and the had a whole crew. Well after 35 to 40 minutes of standing there the manger comes up and...

White Castle Management / poor service/ incomplete order

Sh
Shafqat Choudhary on Mar 23, 2018

Today I placed online order #4127, when I went to receive no one greeted even there were three staff. When I personally told about my online order the boy went inside and started laughing. I heard him. Finally after receiving my order I confirmed twice is everything ok the girl said ye...

White Castle Management / food

Mr
Mrs Cork on Mar 21, 2018

Did an online order, picked up order. When I got home order was not correct, was to have two double jalapeno burgers with bacon and pickles, did not have. Buns was hard on some of the burgers. This is not acceptable and would like this to be corrected. I enjoy the food and would like to...

White Castle / miscommunication between app and workers

St
Stephanie Simler on Mar 9, 2018

Last night I ordered a white castle for my family for dinner on the White Castle App. I ordered a crave case of original sliders with extra pickle with ketchup and mustard along with multiple sides. This is the second time that this has happened to me. Better yet it happened twice in a...

White Castle Management / customer service

Tr
T. Romero on Mar 8, 2018

I went through the drive thru this morning. When I got my order, I was missing 2 items. When I told the employee at the window she didn't say a word, just got my items and handed them to me, not even in a bag, and no apology. When I drove off, I realized I didn't get my drink. The drive...

White Castle Management / missing food/ onions on a fish sandwich

Ni
Nicole Ritter on Mar 5, 2018

I went to the White Castle today and 3 /5/18 had a pretty big order I ordered a Crave Case 10 fish with cheese two sacks of cheese sticks and three or four sacks of fries and chocolate a sack of shrimp nibblers didn't receive the shrimp nibblers didn't receive a sack of cheese sticks and...

White Castle Management / customer service

La
Law Johnson on Feb 8, 2018

I went to the white castles in Warren Mi at 8 mile and Sherwood. I went into this establishment with the intention of getting myself some lunch. When I entered, there were no customers in the drive thru or inside. I seen an employee behind the counter sweeping the floor. She looked right...

White Castle Management / was short 4 burger and fry. castle pack 9..

Wh
White castle on Feb 8, 2018

Order castle pack 9 and was short 4 burgers and a fry. Didnt realize til i got home.. This unacceptable! !! I should get what i paid for!!! I guess i should just blow money into the wind... It was at the larkin store in Joliet, ill.. Not the first time i was short on food.. When i called...