Menu
White Castle Customer Service Phone, Email, Contacts

White Castle
reviews & complaints

www.whitecastle.com
www.whitecastle.com

Learn how the rating is calculated

1.0 381 Reviews

White Castle Complaints Summary

5 Resolved
374 Unresolved
Our verdict: If considering services from White Castle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for White Castle has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of White Castle. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

White Castle reviews & complaints 381

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest White Castle reviews & complaints

ComplaintsBoard
J
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

White Castle new coke machine

I'm pretty upset that the Barq's Red Cream soda was taken out of every one of your locations. That is literally the only drink I drink when I go there. Sometimes I use to stop just to get the drink. Not anymore. I think I will stop eating at your restaurants because of this. You really need to add it to the new coke machines. I'm not the only person that has complained about this. It is quite bs.
Thank you for ruining my life!😡😡

Read full review of White Castle
Hide full review
ComplaintsBoard
C
10:18 pm EST

White Castle customer service.

Hello, I visited the White Castle located on 2140 S. Wabash Ave in Chicago on 3/11/17 at 9:55pm. I was inside for 15 minutes while they attempted to put my order together. This was my boyfriend and I's first time at a White Castle. The woman behind the counter approached us by screaming "which one of you placed this online order? It's hard to understand. Why did you do that like that. It's gonna be a while because of it". She then continued to complain loudly about the order and how she was just going to quit. She was so rude. I have NEVER experienced service like this. She was also yelling at the other workers. She was an older aged, small built African American woman who appears to be about 5'4 in height. I couldn't read her name tag. Her and a few other workers then asked me multiple times about what I ordered and kept asking if I ordered this and that. I did an online order which literally states the $24 of items that I ordered. With description. I don't see how hard it is to read off of a screen what my order is. I then pulled up the order on my phone and showed the worker what I ordered, which literally showed everything in detail. They still didn't understand anything. When we finally got our order the lady said we better check it, which was embarrassing because there was a line and I didn't want to stand there and hold the people behind us up even more. Everyone besides one lady was just completely rude and obviously does not know what respect is. Maybe they need to review online orders and how to complete them or something in order to improve their service.

Read full review of White Castle
Hide full review
ComplaintsBoard
M
4:07 pm EST

White Castle frozen cheeseburgers

I called last night when it happened. I was eating one of your guys sandwiches and I bit into what looks like a bone fragment or a tooth. I'm surprised no one has still reached out to me about this. I'm kind of upset, I work as a chef and normally when things like this occur it's usually a big deal. I bit into a White Castle cheeseburger and bit into something hard.

Read full review of White Castle
View 0 more photos
Hide full review
ComplaintsBoard
J
3:42 pm EST

White Castle white castle freezer dinners

I bought the microwaveable White Castle burgers and followed the instructions before eating. After 60 seconds they came out of the microwave still frozen on some parts, and other parts were too microwaved and made the bread really hard and not edible. I ended up throwing them out and it kind of wasted my money. Is there anything you think I did wrong? I really like White Castle so is there anything you guys can do to make me want to keep purchasing?

Read full review of White Castle
Hide full review
ComplaintsBoard
S
7:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

White Castle service and food

White castles were cold dry and had no onions.. tried new crabcake sliders and there was no creole sauce. My girlfriend took one bite and tossed it. I ordered large shake and girl repeated it but received no shake. There was alittle conflict over it and I just decided not to get it. I understand it was only spent $17 but it was a wasted $17. The server had absolutely no respect and shouldnt be there if she hates her job so much. Find people that care! Ive been eating white castle at 159th Calumet city location for 40 years and im officially done with that particular location. They need to find employees and management that can preserve the staple that they are... I dont write complaints or ever call but im so tired of wasting my hard earned money on crap that used to be so much better.

Read full review of White Castle
Hide full review
ComplaintsBoard
C
3:37 pm EST

White Castle Food preparation, condition of food upon delivery to customer, slow service!

Ordered 6 white castles with everything (meaning onions, mustard, pickles ) had to wait to place order about 3 minutes, then waited for food to come out about 5 minutes, when the hamburgers were given to me the bag weighed about 4 Lbs because the burgers were so saggy and loaded with as much onions they could get on the bud ( see attached pics) .
I have been eating sliders all my life but these were the worst I have ever gotten. Will be a long time before I go back if ever.

Read full review of White Castle
View 0 more photos
Hide full review
ComplaintsBoard
S
9:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

White Castle inventory

Every single time I visit the White Castle in Whitehall at 1080 S Hamilton Rd 43227 never has smoothies upon request. This ALWAYS happens when the young girl on days is working. I try to not come for a period of time but it is the same result upon return. I have tried early mornings, midday even late nights but as long as the young girl is at work she refuses to make the drink for me. I hate White Castle now. I will never refer this company and more importantly this store in particular to anybody, ever again!

Read full review of White Castle
Hide full review
ComplaintsBoard
P
12:52 am EST

White Castle s high st.

21 min waiting to order 3 people 1 in training finally helped me and was very nice the other two took care of everyone else in restaurant but me an one other kept walking by us all we wanted was coffee so I waited but the only female on shift tonight was the rudest part the inside restaurant was ignored while drive thru got served but when her and Scott are on thirds its always messed up exexcept if thersessa is there when she's there everyone get a balanced service pattern. Tonight no one apologized for my wait was very impatient to me before my order was placed an seemed as if they're just hoping I would've walked out. I am a regular there for 15 years, rarely have I ever complained but tonight was the first night I've ever felt like my being there was highly unwanted

Read full review of White Castle
Hide full review
ComplaintsBoard
J
6:42 pm EST

White Castle food / manager

The people working at this location are clueless about customer service. The manager (In the brown shirt) has both arms full of vulgar tattoos, her bottom teeth full of gold think it was a grill, nose piercings and hair all over her head with no hair nets. Not very becoming for a manager.In fact no one working there had gloves on or hair nets. Store was dirty trash was full the workers were so loud having their own conversations I had to repeat my order 3 times a soda and 2 white castle. .3 times.

Read full review of White Castle
Hide full review
ComplaintsBoard
G
2:32 pm EST

White Castle wrong order

drive thru line was long so I went inside, only 2 customers inside. One worker standing around working slowly and checking orders placed. It look like only the drive in is moving. Inside working doing nothing while we are waiting. Finally, he takes a order and starts checking orders again. I asked him if someone gonna take my order. I waited for my food seems like 20mins. it was 11;12am. I got home and The whole order was wrong, He gave my order to someone else.
I called and talked to manager, and told her me and wifey missed our lunch together. She said I can come in and get correct order. I went back at 200pm. The manager took care of my order personally.
When I got in the car something told me to doublecheck my order.

IT WAS TOTALLY WRONG, ALL I HAD WAS A COMBO AND NOTHING SPECIAL.grrrrrrrrrrrr

Read full review of White Castle
Hide full review
ComplaintsBoard
S
4:40 pm EDT

White Castle horrible waffle sandwich

I was nice enough to call customer service after receiving terrible food at a White Castle, and the gal who answered the 1-800 call was snitty, snotty, and condescending. After keeping me on hold twice and getting a great deal of information from me, she basically told me that it was my fault that I ordered food that I did not like.

I used a coupon at lunch time, and thought that I was getting hamburgers on waffles instead of a bun, but instead, they served me this disgusting breakfast sandwich that was greasy dark brown sausage, a greasy fried egg, some gunky cheese sauce on a waffle that must have been smothered with sugary syrup. Gross. It was disgusting and I could not eat it.

That I was treated rudely for taking the time and trouble to call about it really angered me. There is something wrong with White Castle management. There food is overpriced in the first place, so when there is something wrong with it they should be civil.

Read full review of White Castle and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Oct 26, 2016 5:41 pm EDT

Why is it their fault that you did not know a waffle sandwich was a breakfast item? She is right.

ComplaintsBoard
B
9:38 pm EDT

White Castle burnt food and poor customer service

I went to the white castle on south Broadway Yonkers ordered the clams and shrimp and vanilla milk shake with small fries milk shake was runny and messy fries burnt and shrimp and clams both were burnt to a crisp when I went to the window to ask for a manager they told me there wasn't one on and refused to give me my money back I must say the service was horrible and I would never eat there on south Broadway in Yonkers nay ever again someone need to investigate that store at night its terrible and the people behind the counter are very rude I am unsatisfied with the service there and someone need to go to that store and remove the negativity thanking you in advance

pat henry
33 William street apt 1L
mount Vernon, ny 10552

Read full review of White Castle
Hide full review
ComplaintsBoard
P
7:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

White Castle chicken dry and tasting of old stale oil

On May 17, 2016, my mother had appts at Vanderbilt Hospital in Nashville, TN. Afterwards, we went to White Castle/Church's Chicken on West End/Broadway. Our order was (2) 2pc dinners and a 9pc dark and 10 cheeseburgers. The chicken was overcooked and dry and tasted as if the oil in which it was fried, was OLD/BURNED as if it had NOT been changed. We had started home which is a 2 1/2 hr drive and my mom had dropped the receipt while throwing away other paper. Therefore, we had no way of hwtt0on contact with them go make them aware of our dissatisfaction of our order ($30).

Read full review of White Castle
Hide full review
ComplaintsBoard
J
5:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

White Castle hamburgers

For almost 60 years that I can recall, a White Castle hamburger was..simply a White Castle hamburger, A good tasty hamburger, always full of taste no matter what you added to it - in fact "with nothing" was just fine. It was a MOIST hamburger, with a "mucky" moist bun and fully hydrated onions. They were steamed. It was part of the process. Not anymore. Dry bun, dry flakes of dried onion rind (sometimes scorched); and something suitable only for the wastebasket. And they have the nerve to call these dry pieces of whatever "sliders?" Heh! You have got to be kidding, or more likely you're trying to "advertise - ingly" brainwash people who don't know any better into thinking those dried up cubes of junk could even begin to slide down anything. Today I visited A White Castle (just for Church's Fried Chicken [that stuff is as good as ever]) and while waiting to place my order, some guy requested [get this; I kid you not] vegetarian sandwich with cheese, "lots of extra pickle" ya da ya da..and get this: he requested it "steamed." Then, later, he requested that they "steam it again." (WTF? I thought). So I asked the people behind the counter (this IS a White Castle you understand) if one could request that their White Castle hamburger order be steamed. They had no idea what I was talking about. And acted like I was some martian. I explained that my White Castle orders of late were dried up stuff, not even remotely resemblent of White Castles, so do I request that they be steamed. got no answer. Just two puzzled negro gals looking at each other and shrugging their shoulders. Babe - the "Crave" was something we (and even our parents) invented, like 60 to 90 years ago! ...based on tasty hamburgers, done right, all the time, everytime, at all outlets. We kept this outfit open for 90 years! My only hope for you is that the Gen Y's, and millenials have been so brainwashed, that dry flavorless 'Castles won't make much of a difference. As long as they all continue to weigh over 200 pounds and wear "XXL", I'm sure they'll gobble up anything you offer. Just start handing out packets of hot sauce or pico de gallo. That somehow can cover up anything. Total horrible screwed up junk. I won't be back.

Read full review of White Castle
Update by JKWilliams
Jan 04, 2018 10:53 pm EST

****************UPDATE***********************Issue Resolved***********************
I now buy my Castles frozen. First off they're cheaper. Got a box at Wal Mart at 42 cents per burger! Secondly, I steam them myself. I can get them as mucky as ever in a steamer. Mmmm! I just got me a jar of Heinz brand Hamburger Dill Chips. They taste just like the ones you get at the restaurant - but now I can get them nice & moist, and hot and I don't even have to leave the house. It's a new era!

Resolved

Frozen 'Castles can be bought almost anywhere (even in California). They are very consistently made (no burned onions) cheaper per burger that way (42 to 56 cents apiece). Best part is once carefully (slightly) defrosted, you steam them for 10 minutes and presto! you got sliders the way they're supposed to be, and never had to leave the house. Heinz Hamburger Dill Chips are essentially the same that the restaurants use. Mucky moist 'Castles - just the way they used to be. No more drive through for me and no special trip east to enjoy one.

Hide full review
ComplaintsBoard
A
11:29 am EDT

White Castle dry "sliders"

2 nearby White Castles that I frequent now serve dried up White Castles with dried up brown "onion" flakes. Pooey!

I've been eating 'Castles for 60 years and they are supposed to be steamed, the onions translucent and soft, and a soft mushy inner bun. It's required. That's why they (used to) taste so good. Now its some total dried up junk that in no way resembles a White Castle. People I've talked to around this original "White Castle city" have noticed it too. Keep this up, you'll go under.

I'd suggest you go back to the original number of restaurants in the eight metro areas they originally were. The expanded coverage in the late eighties was the beginning of the end. But now you've crossed the line. After 60 years of "the crave" I no longer crave. I'll not be back.

Read full review of White Castle
Hide full review
ComplaintsBoard
N
5:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

White Castle poor management skills

I had visited the white castle on MacArthur Rd in Whitehall Pa on Nov 20 2011 and purchased $54.47 of food and when i got home some of the food was raw and uncooked so i called and spoke to a woman that took my name and order number a list of items that were raw and stated for me to come in to get the food replaced... Today Nov 27th i was passing by so i stopped to get the food and was given the food without hesitation which made me a happy customer. as i proceeded to my car in the parking lot i was chased down by a caucasian male who i was told his first name is Peter was yelling that he gave me the replacement food already last week and has my plate number down...i knew he was lying and when i approached him and confronted him he stated nevermind and went back in the white castle...So frustrated from the embarrassment from him yelling at me in front of all the people in the parking lot, i went back in the store to get his name and he and other workers refused to give me his name which i found out was Peter, Then i was threatened by a caucasian woman that would not even let me explain said that they were going to call the police... i then left the white castle and called the police myself and got a incident number for the report...i just dont know why he lied like that...i am under the assumption that due to me being a hispanic minority he didnt believe me and made up a lie to back up his accusations.. i still have my reciept and if he gave me the food already and has my plate number then me and my vehicle should be on their surveillance cameras which i am 150% sure its not...cause i was never there prior to today and the original date of purchase... please help me with any advice or measures to take to prevent this from happening to any other innocent customers... i have posted numerous reviews and also filed a complaint with BBB.. I will be contacting the corporate office monday morning as well... Thank you for listening and any help would be very much appreciated...

Read full review of White Castle
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

White Castle o chips

Ordered a number #2 with O Chips in the place of fries at the drive through to find out later i had a half a box of crumbs.

Read full review of White Castle and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
R
R
RarelyComplain
Warren, US
Oct 12, 2012 6:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They have a White Castle in Mansfield? Wow. Next thing ya know, there'll be one in Bucyrus.
BTW, anyone besides me can name the original 8 locations of White Castle - without lookin it up? Cuts in line at the drive thru for anybody who can.

Those O chips are indeed "chips, " What did you expect?

ComplaintsBoard
M
1:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

White Castle - service

went a little out of our way to go here the lady boxing things acted like she was gods gift to white castle only to pass our order up after a few behind us got theeres I went up there she tried to blame the computer by this time we were late for a doctors appointment so we got it to go of couse got down the road and it was all screwed up so that got us to...

Read full review of White Castle and 9 comments
ComplaintsBoard
M
9:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

White Castle condescending, rude, liar, scam!!!

I called White Castle Construction in May and spoke to Michael "Mike" Goldberg on I think what was his cell phone - the main # of the company. I was researching different contractors for my earthquake retrofitting and the first thing he tells me is that he's a teacher at the Southern CA Earthquake Center. Naturally I thought this was impressive. I then went on to asking him for his license # so I could look it up. He told me that on his website there is a photo of one of his company signs in front of a house which has his license # on it. I happened to be on my computer so I looked and the license # was too small for me to read. I asked him if he had any structural engineers there, and he told me that he personally is a structural engineer. I was happy about this and asked him for that license #. He then said "if we do business we can talk about that". I was a little bit confused and asked him what he meant? He then said "you know what, I can already tell that you're going to be trouble" and hung up on me. I was appalled and told my husband about it, who then bet me money that he's probably not really a teacher at the Southern CA Earthquake Center. I called the Secretary there, and explained my situation to her and what she told me I just couldn't believe... She said that the Southern CA Earthquake Center is a research facility and does not actually teach anything at all. The staff who work there are scientists who do research only. I asked her if there was any way that a contractor could end up teaching there or possibly deliver a seminar or anything, and she said absolutely not, and that the only people that could ever teach here are University Professors of USC. I was shocked that I was lied to in this way and treated the way I was treated by Michael Goldberg, just because I asked for his contractor and structural engineer license so that I could look it up - which the Contractor License Board website tells you to do, by the way. You're supposed to ask for license #'s and do your homework before hiring a contractor. So anyway, I'm really glad I did my homework because take a wild guess at who I will NEVER contact or trust ever again... Michael Goldberg at White Castle Construction. Go ahead, call him, he will probably do the same thing to you. Plus I've seen horrible reviews about White Castle Construction online after calling him - I wish I would've seen these before I called, because then I never would have called him in the first place.

Read full review of White Castle and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
George A. Ryan
, US
Jun 19, 2017 9:34 pm EDT

This guy is a con and a liar, and it boggles my mind he has not been arrested. It is against the law to render a structural opinion in Ca. if you are not a licensed engineer, which he is not. He has his laborers inspect the subfloor, then he comes in for the sales pitch at the end; he's a real used car salesman. Stay away from this guy people. I am now making it my life's mission to get this guy closed down.

ComplaintsBoard
B
8:31 pm EST

White Castle coupon

coupon in newspaper i use all weeks now i coundnt use it employee was laughing and embarresed customer was told it had to have white casle trade mark email white castle and tiold detail complaint

Read full review of White Castle
Hide full review

White Castle In-depth Review

Overall Rating: White Castle is a fast food chain that has been serving its iconic sliders for decades. With its unique taste and affordable prices, it has become a favorite among many customers.

Website Design and User Experience: The White Castle website is well-designed and easy to navigate. It provides all the necessary information about the menu, locations, and promotions. The online ordering process is simple and convenient.

Menu Variety and Quality: White Castle offers a variety of sliders, including the classic Original Slider and the popular Cheese Slider. The menu also includes chicken sliders, fish sliders, and a range of sides and desserts. The quality of the food is consistently good, with fresh ingredients and flavorful options.

Pricing and Value for Money: White Castle is known for its affordable prices, making it a great option for those on a budget. The sliders are reasonably priced, and the value for money is excellent considering the taste and portion sizes.

Customer Service and Staff Friendliness: The staff at White Castle is friendly and attentive. They are always ready to assist customers and ensure a pleasant dining experience. The customer service is prompt and efficient.

Cleanliness and Ambience: White Castle maintains a clean and welcoming environment in its restaurants. The dining areas are well-maintained, and the overall ambience is comfortable and inviting.

Speed and Efficiency of Service: White Castle is known for its fast service. The food is prepared quickly, and the staff ensures that orders are delivered promptly. This makes it a convenient option for those looking for a quick meal.

Accessibility and Convenience: White Castle has numerous locations across the country, making it easily accessible to customers. The restaurants are conveniently located in various neighborhoods and are often open 24 hours, providing convenience to customers at any time of the day.

Food Safety and Hygiene Standards: White Castle maintains high food safety and hygiene standards. The restaurants follow strict protocols to ensure that the food is prepared and served in a safe and clean environment.

Innovation and Special Features: White Castle has introduced innovative menu items over the years, such as the Impossible Slider, which caters to vegetarian and vegan customers. The chain also offers seasonal promotions and limited-time menu items to keep things exciting for customers.

Social Responsibility and Sustainability Initiatives: White Castle is committed to social responsibility and sustainability. The company actively participates in community initiatives and supports various charitable organizations. It also takes steps to reduce its environmental impact, such as using eco-friendly packaging.

Online Ordering and Delivery Options: White Castle offers online ordering through its website and mobile app. Customers can easily place their orders and choose between pickup or delivery options. The online ordering system is user-friendly and efficient.

Loyalty Programs and Promotions: White Castle has a loyalty program called "Craver Nation" that rewards customers with exclusive offers and discounts. The chain also regularly runs promotions and special deals, providing additional value to its customers.

Customer Reviews and Feedback: White Castle has received positive reviews from customers for its tasty sliders and friendly service. The chain values customer feedback and takes it into consideration to improve its offerings and overall customer experience.

Pros and Cons Summary: Overall, White Castle offers a unique dining experience with its delicious sliders and affordable prices. The chain provides fast and friendly service, maintains cleanliness and hygiene standards, and offers convenient online ordering and delivery options. However, some customers may find the limited menu options to be a drawback.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact White Castle customer service

Phone number

+1 (800) 843-2728

Website

www.whitecastle.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with White Castle?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with White Castle Customer Service. Initial White Castle complaints should be directed to their team directly. You can find contact details for White Castle above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about White Castle. Discuss the issues you have had with White Castle and work with their customer service team to find a resolution.