Whirlpool
reviews and complaints

Washer delivery 10/15/2020. Delivery service bumped dropped did something to cause scratch to side of washer. I received a gift card of $50 for the inconvenience. Ok then immediately issues arose with bumping loud noises thoughts where it's not level. I called the delivery service and they sent technician. He leveled the machine indicating it was not done when delivered. It was find for 2 small loads. Then the issue came back worse. I was told by your service company that the drum needed to be replaced. Reference service request #[protected]. The issue was directed to the Product Exchange Review Team. NOBODY has contacted me as promised to a date of when part is available or if the machine can be replaced. This is ridiculous I have had to wait this long! Your customer service has no answers and I am being lied to. I'm sick of it! What a disgrace that Maytag would not respond or even has a customer service line that picks up after on hold for over an hour! It's unexceptionable! You can't use Covid as the excuse for no answers! Get it together!

Pissed Customer!

We purchased a Whirlpool water heater from Lowe's on 1/6/2017. It is model ES50R10-55. It has a 10 manufacture warranty. It is leaking and needs to be replaced. I contacted Lowe's and they told me it was Whirlpools responsibility. I tried contacting Whirlpool by phone and by website and can not get any help. We need to get the water heater replaced asap. How do we get warranty assistance?

I purchased product from électroménager Longueuil and was advised that if there is any problem is guaranteed by Whirlpool.
I purchased a hood which had to be installed by contractor.
Purchase maid in august
Installation in December
Product was damaged to the point that it can not be installed.
We are talking about retractable hood.
I contacted électroménagers Longueuil,
They suggested to contact whirlpool
Whirlpool technician called damage cosmetic.
How can it can be cosmetic if retractable hood can not be retracted from its frame?
My money is really literally in garbage.
I have a product that can not be used...
What is your proposition

We bought a brand new Whirlpool range at Lowe's, Chandler, AZ, less than a year ago and it went out. The service associate found the wire harness in the back of electric range needs replacement. The service company ( Guinco Appliance Repair) [protected], placed a request for the unservicable part and advised me it was on back order from whirlpool, that was on 2/5/20. It's been more than a month that my family has been without the range. After talking with your service department they said the order will be resubmited and give it 21 days before checking on the part.
Since there is so much difficulty replacing the part, I would like the range to be replaced so we can go back to preparing meals for my family as we were able to do before the breakdown. I would be very grateful for your attention to this problem as soon as possible.

My ice maker since I bought the whirlpool 7 years ago has been repaired 3 times, twice removing the complete ice maker and replacing it at over $500.00 by now. I have in the past bragged how well whirlpool products work, I have talked serveral buyers into getting your products. In the future if I get nothing for my money and get no relief, my opinion will change and many of my friends will hear my opinion. My stove and my ovens are all whirlpool and I have not had a problem with them, not even the refrigerator, except for the defective ice maker, there has to be other buyers with my problem. Please contact me if you want at [protected], I am expecting you to solve my problems.

Washing machine leaked huge amounts of water all over living room and kitchen, down to the next two floors. Apparently this has been a common experience for tenants & now management sent out a notice to tenants warning them about this machine. It'll cost approximately 20-30K to cover all the damage. I want whirlpool to cover this cost. I can forward all related bills as they come in. YLTE5243DQg

to me

Old Washing Machines In The Building

Dear Residents,

We have received some feedback from residents after our message regarding washing machines causing leaks. There have been a good half a dozen instances of leaking in the past. It appears that a particular type of machine is prone to leak and it has probably reached its serviceable lifespan.

There have been cases where some have hired an appliance technician to service these type of machines only to have them break less than a year later. Others have opted to replace them with new models.

Below you will see photos showing the model. It is thought that if you own a similar machine you may want to contact Whirlpool and show them the machine model you own (https://www.whirlpool.ca/en_ca/services/contact-us.html) to find out what they would recommend. The more requests they receive from people who own these machines, the more inclined they would be to respond.

We bought the whirlpool cook top stove with aqua lift auto cleaning fall 2018 from Lowes in Dubuque, Iowa this cleaning system does not work at all, we have tried to clean it as directed, does not clean anything of inside of oven, we have bought whirlpool products over and over again over 50 years now, I have never seen anything like this before, this is without a doubt the worst problem we have ever seen, and we would expect to have it replaced with a new stove without this feature, I can't believe that they could market this as self cleaning, this feature is very necessary because we can't physically do the cleaning ourselves, which is why we bought self cleaning, this is deliberate False Advertising, Ken & Bev Petty

I have a hot water heater that's only 4 years old that's rusted. I have called all numbers I can find and get the same on hold recording. I have sat on hold for hours. Yesterday was 3:12 hours and it routed me to a survey about my experience and then disconnected me. I never spoke to anyone! I need an RA number to get my money back. I spoke to someone at corporate I believe and he said I just have to wait on hold. This is the worst customer service I've ever dealt with.

Replaced a 15 year old sears kenmore with this piece of junk.. Machine is brand new only 7 days old used 6 times!... Now the unit was purchased through the home depot in elmont ny 11003... Whirlpool top loader. We are under the manufacturer's warranty for 1 year... We also purchased the 3 year protection plan for this unit through the home depot! What a piece of crap! Demanding action taken against whirlpool! I am seriously ill as is my 91 year old mom! Do not own a car and have no money to spend on car service to get to a laundromat! Keep calling whirlpool unable to get satisfaction.. Have service call they are supposed to be coming to fix it on february 24th 2021.. Mother has medical issues!.. We need a fill-in or substitute machine till then! This is a disgrace! No car no relatives to get me to laundromat... I am a cancer patient just getting over operation.. My mom is a cancer patient! Please help us! Should have kept the old kenmore...Instead~ thanks!

Whirlpool built in oven. Preheated to 400 when I opened door the glass shattered. Talked to whirlpool and was told it's not under warranty. I feel it was defective and dangerous. Do I need to contact a lawyer?

I bought a refrigerator back in June, 2020 brand new for 1299.00 at our local store. Only 7 months old and today was our fourth call to Whirlpool customer service. We asked the teck each time they came out to the house, why we are getting ice and frost in our bagged meats and food, when the settings are set to nominal and even one less. He said each time its the way the refrigeator is made. That just sounds crazy to me. My wife buys 4 bags fries and 3 french fries each week and every bag when you open it is about 65 percent with ice and frosted inside of the bag before its even opened. four times I call and Whirlpool says that is how it is. Wont give a new one, ive asked. I said maybe ours is a lemon.. I said what about a gift card? They said were on our own. Its under year warrentee and each week we are throwing away between 30 and 45 bucks away in food. Thats a lot of cash each month down the drain. Since we bought the darn unit in June, we must of wasted over a 1000.00 dollars in food because the freezer over freezes the food while in the bag. I asked very nicely today for something, anything for a compensation for our loss, answer was no. I told them I took pictures of the frozen food and receipts. What makes it worse we have my daughter who is medical problems and cant walk and it pricey trying to keep up for her and the extra food we are buying. Just wanted to vent to the management and hope someone sees this and at least tries to reach and help us out thank you.

This whirlpool refrigerator was purchased May 1, 2020, from Home Depot and delivered to our home. The door has been hard to open from day 1.
On the third service visit the gasket and tube kit was replaced. The door is still hard to open. This is a defect of the refrigerator

This is causing much stress and needs resolution. Below are the dates service has come to the house.

6/17/2020- Service by GE Home Delivery support. TEMCO Warehouse & Distribution/[protected]. Customer order#[protected]. States: Door defective, customer will call whirlpool for replacement.

6/24/2020- Service job #: SWPN61F10C43-1. Company, WFCC Electric Express Factory. FRIG Door is hard to open

11/13/2020- WFCC J&H Factory Service. Service job#: SWPNB229096-1. Frig door is hard to open

12/10/2020 - Service- J&H Appliance - Work order id# 106982. Installed Gasket and Drain Tube . Door still hard to open even after 2 weeks.

1/11/21-Service - J&H Appliance - work order ID # 110405. File # [protected]. Service man called the Techline and advised us to call customer service.

1/23-J&H cancelled service (said could not come on Saturday)

1/28-J &H sent an email regarding file [protected] and cancelled the service

1/28-We spoke with a whirlpool supervisor name, Todd, and was told someone from the Consumer Service Escalator Board would give us a call. Have never received a call as of February 8, 2021.

Thank you for a speedy resolution.

I have had my washer serviced several times since I bought it. I was on the phone for 1 hour & 45 minutes & transferred 5 times & then disconnected. When I called back they had no record of me talking to anyone. They said I would have to talk to Home Depot for a replacement, when Home Depot said I had to go through Whirlpool. I will NEVER purchase anything Whirlpool again. Horrible appliances & Customer Service. I seriously think their Customer Service is a Scam.

I believe my file # is [protected]; purchased first fridge in April 2019, kept having numerous issues; especially with water getting into the left hand side refrigerated drawer ( located underneath ice maker) and short circuiting the adjustable temperature option-which is adjusted by hand depending what is in the drawer I.e. cheese; fridge started to short circuit in February of 2020; Via Appliances said they could no longer fix the fridge- was contacted by Angie in the exchange department and an exchange was done for the same model.
Received 2nd fridge in March 2020 and had the same issue with the drawer being replaced twice; the 3rd time occurred in November 2020. It is now February of 2021 and I have not received the drawer door part. I contacted the service number today ([protected]) and spoke with Amy; she tried to give me information on the drawer door part but was not able to answer me regarding a replacement fridge- transferred me to Valerie and she told me that I was not eligible for a replacement fridge at this time ( which makes no sense), when I inquired further about a replacement- she informed me that the service technician for Via Appliances was telling Whirlpool that the reason that the drawer door was burning out was that I was either letting the water overflow the cup when filling it up with water ( HUH!) or that I was pulling the cup out too quickly when I was done getting water ( which the water should stop flowing when I stop depressing the water tab anyhow). This made no sense to me that, after 2 fridges, I was now the cause of the problem.
I then called Marc Bitzers office and spoke to someone ([protected]) and they then transferred me back to the 800 number. After being on hold for 30 minutes, I spoke with Samuel. They said they would look to expedite the part to me and extended my service warranty by 6 months. He also told me that if this drawer did not work, then I would be able to ask for a replacement fridge. However, I cannot get this in writing from anyone. I do not know who I can believe ( after speaking with 3 people today)and would like to see if I could be contacted by Angie in the exchange department so that I can find out what my options are. I was also told that I can inquire about a replacement fridge if I do not receive parts in a reasonable time. ( part ordered in November 2020 has still not arrived) I paid $3300 for the fridge and the water leak issue will not stop after having 2 of the same model. I fear that I will have to put too much money in the maintenance of the fridge, which I do not expect to reasonably have to do on a $3300 fridge.
Can I please have someone contact me? My email is [protected]@aol.com and my phone number is [protected]. My name is Dale Piper. I just want to pick out another refrigerator or get it in writing that when the drawer fails again due to water that I can call and ask for a replacement. Ihave been more than patient with this model and with the number of service calls that I have made to Via Appliances. Sorry for the length of this complaint, Sincerely, Dale Piper

You are on the phone forever.

I have a two year old whirlpool refrigerator model wrf535swhzoo serial number k82517477. The finish is stainless steel. Recently, the area on both doors are peeling. This is happening right near the bottom sections of both handles. I have called the help desk for assistance but I was told tso replace both doors. I was also suggested that since i was only 3 miles from the ocean that this may be the cause.

Hi, I bought a whirlpool refrigerator online on Friday, June 26, 2020
Product Image Whirlpool 20 cu. ft. French Door Refrigerator in Fingerprint Resistant Black Stainless
Store SKU # [protected]
Internet # [protected]
Model # WRF560SEHV
They delivered a broken one and said they will replace but so far I call and no response then they said they will deliver an new one and they give a delivery day and on the day of delivery they call and leave a message sorry we cannot. Can you please help. Thanks

Absolutely horrible customer service 3 month old washer machine broken they have only one company in my area to service it I do not want this company in my home they refuse to use another or allow me to run it through my AHS warranty company. I've never in my life met such rude unwilling incompetent company in my life. I will never buy anything whirlpool again!

I made the biggest mistake of my life by purchasing a range with your aqua lift supposedly "self clean oven." I have always bought your products but I certainly won't make this mistake again nor will I suggest it to anyone else . It shouldn't even be advertised as so . I specifically told the salesman at Lowe's that I wanted a self cleaning oven . There was no mention of ever being complaints about it but I think that you need to be honest about your product not being what it claims . In no way is it "self cleaning." False advertising !

We purchased a Whirlpool Wall Oven from Lowes March 2019. Since that time we have had to have it serviced because it won't keep temperature. It gets to the pre-heat temperature then shuts off. The service technician had to order the control board so it was at least two weeks more that we were without an oven. Fortunately we bought the extended service agreement because it started acting up again in December 2020. We called Whirlpool and they called a local service company that finally showed up ten days later just to inform us that the part he needed (control board again) wouldn't be available until the last week of February. When my husband called to complain to Whirlpool they informed him that the part was available from "Parts Direct" and had always been available. I called Whirlpool yesterday, January 14th and was told by Whirlpool that the would order the part themselves and send it to the same service company that they used before. That service company said they wouldn't be able to come until February 11th. My husband told Whirlpool that they need to replace the unit but apparently that's not an option. Can you please help us resolve this matter quickly. We are sick of microwave dinners.