Whirlpool
reviews and complaints

December 8, 2021. We bought the oven a few months ago. It was time to clean the oven and I did follow the instructions. I was shocked at what I saw when I opened it up. I was only able to wipe off an eighth of what was in the oven. The rest was just as it was before I started. I tried cleaning it again and the result was the same. I am extremely disappointed with this oven and will have to replace it. I am not able to get on my hands and knees to clean it the old fashion way. Extremely deceptive advertising.

Within two years of fridge bought. Have already spent 15k for whirlpool technician visits and everytime he will only excVhange parts. Next comes a nepw technician and he suggests to buy amc which I took. As soosn as amc is bought the technician gets busy tuo visit your place as again my fridge is nout functioning properly. Nothing more than a trash wet bought at huge amount. Whirlpool customer care number u call and it lands to som dealers where the girls are chit chatting and not interested. Is really and qfter sales service of whirlpool there. Ir there some number which is customer care.

This product has caused me lots of aggression. Lost food not once but twice. I have waited on cannon app. To for 3 months. They were coming with s part. Never show. That's the second or third time out. Fridge is 1 month since purchase. already broken. Ok reloaded fan and board lost all my grocery s not only this time but again. Fixed burns out comes dignose. But doesn't come back. I call three months later there not coming back. Mind you no call no e mail nothing that he wouldn't come back. I call Nov 2021 I talked with cannon and badcocks. Badcocks said cannon claims roach infest action is probably the. Problem. Let me explain some things to you people come with cannon repair and show me the infest ion he's talking about also I want the board he replaced the fan This is [censored]. A cop out and I will take this in front of judge. Since I have to purchase another fridge today. It definitely won't be whrilpoolYou people have been he'll to this family.

We have bought four whirlpool washing machines in the same time for the houses we are renting. Alter one year all four are broken and their servis told us that the reparation is too expensive. We have to buy new one even we had warranty on this four washing machines. The dio not repair it or gave back our money or gave us a new product. We will never buy anything from whirlpool again.

The microwave comes with a triangle roller support for a round circle plate. The plate consistently goes off balance. Why not have a round roller support for the round plate? I contacted the company via email and later telephone and they assured me this design is correct. I explained IT IS A POOR DESIGN.
It is a constant problem and since it is an over the range microwave it is ridiculous to have to clean after each use due to the design flaw.
THEIR RESPONSE:
Dear Patricia Downs,

Thank you for visiting the Whirlpool website. We appreciate hearing from you.

I am terribly sorry you are having issues with the turntable support ring. When we design an appliance, we try to meet consumer demand by adding requested features that can be cosmetic, functional, or even detailed internal mechanical operations. Each model is made with the intent to meet a specific set of needs for our consumers.

You are a valued Whirlpool customer and we appreciate this opportunity to address your inquiry.

We invite you to contact Whirlpool again either by calling [protected] between the hours of 8 AM and 8 PM Monday & Tuesday and 9 AM and 7 PM ET Wednesday-Friday or by emailing whenever the need arises.

Sincerely,
Shelli S.
Whirlpool Consumer Correspondence Team
http://www.Whirlpool.com
[protected]

I've tried cleaning my oven for the first time today after receiving it in March 2021. I am extremely disappointed with the aqualift technology. I am a senior, and do not have the ability to scrub the interior of my oven walls etc., after using this aqualift, which did virtually nothing to clean the stains.
Please advise how you intend to fix this issue, I wish I had never bought this model, had I known that it would not clean properly there is no way that I would have purchased it. This reminds me of how I used to clean old ovens, but elbow grease and scrubbing, not something I'm able to do now.
Please advise
Thank you
Lynda Gallant

I purchased a WRS555SIHZ side by side refrigerator 2 years ago. A couple of weeks ago a service tech came out and found the water line going into the ice maker was frozen. The tech said if it froze up in the next two weeks that the heater on the line was bad. The door has to be replaced, at $1000 for parts, due to ta two year old water line heater failure. We did NOT buy the extended warranty and even though other models are having the same issue and they are covering the door, this model number is not covered. Never again will I buy a Whirlpool, anything.

Patrick Moore

I purchased this washing machine in August, 2019. Within the first year computer board failed and needed replaced. Since September, 2021 the washer refused to get off of the spin cycle. Now the machine won't work at all. We are told that we need another computer board which will cost us over $400.00. I travel extensively so my wife is only doing wash for herself since there is nobody else at home. I don't believe that we should have to pay for a failed board when Whirlpool has a Technical Server Pointer #W11481344 that talks about this problem.

My dryer is three years old, bought April 2018. It was making a horrible sound, so we turned it off and ordered a repair kit including new belt, drum roller, etc. My husband replaced it all. We turned on the dryer, and the noise was exactly the same. Evidently the motor was the problem. Replacing that without a repairman would be close to 179.00. We decided to cut our losses, and just buy a new dryer.

As a person who has always bought Whirlpool, I am very disappointed that a product lasted only three years. We are retired and cannot afford to be replacing large appliances constantly.

For the first time in my marriage of 43 years, I did not buy another Whirlpool, and honestly, I will never buy another product from your company if this is life expectancy.

I hate this machine and there are no instructions on how to start it. I would NEVER buy another Whirlpool product. The owner's manual doesn't even have a model number. This machine is absolute crap!

I purchased this product new from Lowes in April of 2021. It is no longer working, and the "troubleshooting" guide from Whirlpool doesn't mention my issue that I am having. So I call Whirlpool, only to be put on the "if you want to ... select a number on your phone" treadmill. Finally after listening and selecting numerous options, I am only told that "you have called outside Whirlpools normal hours". Great, fabulous. I work 10 to 12 hour days Monday thru Friday, and now I have to figure out how to contact these [censored]s who sell faulty products and then make it difficult to reach someone to get this issue fixed.

Main Control Board issue. Went to parts website and ordered the replacement. The confirmation says "Factory Backorder" for Item #: 4446023. I decided to call and waited 25 min on the line to understand when I would get my part and the answer was it might take 6 to 12 months because they don't have that in-stock. My next question was "why do you sell a part that you don't have in stock in your website"... the answer was "I didn't do that, "they" do that" as if the person on the phone didn't represent the company. I cancelled the order and asked "what other part will fit in my dryer" and the answer was "unfortunately none". "Do I have to throw my dryer away and buy a new one?" The answer was "Apparently YES. Good night."
It does not make any sense to me that in a world where we are trying to be environmentally correct the only solution I have for my dryer is to throw it away... If I have to do that, I think I don't have to explain why I'll buy a different brand right? Can anyone help me? Thanks!

we bought a new whirlpool dryer at Lowe's on Oct 15, 2021, it almost start a fire. I can't believer it is a whirlpool appliance!
I went to Lowe's customer service, I only ask for the refund, but they ask me to contact whirlpool directly.
then, I emailed the whirlpool with all the photos, details with receipts, never get any reply. I feel sorry for this company.

Bought the Washer and Dryer from Costco in 2019 with an extended 2 year warranty. In August the Washer started to make a noise that indicated the drum was defective. The service guy agreed and ordered parts. 1 (!) month later I was told that the parts are nor available anywhere. Was told that the Washer will be exchanged...but...it will be a reconditioned unit WITHOUT any warranty. Refused and Whirlpool offered to buy the washer back and return my money. Ref.# [protected]
Got an e-mail from Whirlpool asking me to call when the Washer was picked up, so they could issue the refund Cheque.
Now comes the "fun part".
Washer was picked up on 14October. Since then I have been unable to contact that department ( exchange and buyback). EVERY TIME I call I am on hold for 10 minutes. A recording comes AFTER 10 minutes saying "All our Agents are busy", please call again later...I called 23 (!) times, different days and different times.
Not a very inspiring customer service!

I bought a fridge in oct 2019 the water despenser stopped working in march 2020 due to covid I was told my warranty would be extended. I called in 2021 and had someone come out in april said he needed to order parts... Now oct 2021 still haven't heard anything. You guys have the worst service possible and if I could I would throw my fridge at you... For the amount of money I spent on this fridge it is [censored]! Never again

This is now the 2nd time this unit requires being replacement. I purchased a convection built in with trim kit 4 to 5 years ago when I upgraded all appliances in my kitchen, including Kitchen Aid double ovens. Shortly after I had to contact the executive offices at Whirlpool and was told that this unit was not repairable and had to be replaced. I did that at a discounted cost of $150 for a standard microwave unit (that would fit in my opening and trim kit). This was in 2018, now I back in the same place. The current unit's digital panel is not working, and there are NO REPLACEMENT PARTs. So after paying for a service call, and learning this, my only option is to replace with a 3rd unit. Whirlpool Care Resolution confirmed the above and offered a new unit at $599 but with a Loyalty Discount - talk about the sleeves out of your vest!
I requested escalation and was told that Consumer Escalation would get back to me within 24 hours - it has now been 2 business days and I have not heard from anyone. Further I am on eternal hold trying to reach someone again. I am requesting immediate contact and an appropriate resolution at [protected]@msn.com.

Lisa Ellingwood

I purchased this washer in November of 2020. I noticed after a few months that my clothes were not coming out clean(mostly the white clothes). I did the cleaning using the Affresh cycle using bleach as recommended. Still clothes did not come out clean. I purchased the Affresh tablets and, again, used the Affresh cycle. Socks, underwear, T-shirts, towels still looking dingy and still had stains. I tried 3 different HE detergents thinking that would help. Still, not coming clean. I did call and had a serviceman come out on Sept. 29th. He recommended I use a quart of white vinegar and let it sit for 45 minutes and then run the washer through 2 cycles. I did so. Suspension rods also replaced and recalibrated. Clothes still not coming out clean. I really don't know what else to do. Is it this particular washer? Is it just a lemon?

It's now been 12 weeks since my oven worked it needs the main control panel and the repair shop says the part is not available.
Could this be true?

This is probably the first, but the display on the microwave has stopped working. Add a frustration I Closed the microwave door harder than usual and the display came back on (and then it disappeared again after the next use. ) Everybody uses the display to see the countdown of time they have left, and this defect really bothers me. I've seen 20 year old microwaves with a display that still works. Usually, a bad solder joint is the root cause For such a failure. The circuit boards For all of their products are likely to be made outside of this country to a J-standard class one requirement (if at all) Which are the cheapest solder joints you can make. The cost to fix the display exceeds the cost to replace this thing, making this microwave a disposable item, and so the product quality does not exist. The company is not required by any means to compensate consumers when there are mass defects with a product unless someone's life is at stake. You can tell the quality of the product by the length of its guarantee. This was my first purchase of a whirl pool product, and I'll NEVER buy a whirlpool product ever again.

The AquaLift feature does not work and has never worked.
I have a JennAir Range and the button on the control panel say "Self Clean". It does not clean. I have read many posts on various sites. Ovens with AquaLift feature were lied to or misinformed.
The remedies from the company have done no good and cuustomer services says there haven't been complaints. This can't be the truth since I have read and searched many sites trying to find out if anyone has found a solution for cleaning this oven.