Whirlpool
reviews and complaints

I was cooking popcorn on popcorn setting and was in the kitchen when I smelled smoke. I ran to the microwave and there were flames inside. I had to manually open the microwave and threw a damp wash cloth inside and salt to get the fire out. It was really hot. My house had a little smoke and fire alarms went off but no damage. Just a bad smell. I plan to see if Lowe's will refund or exchange but I feel just a little uneasy about this model now.
Thanks,
Sean Harris

I purchased this Magtag stove with the aqua lift self cleaning over in 2019 and it has been a constant battle with cleaning. I baked a casserole which boiled over and cleaned right away. It took 3 or 4 self cleaning cycles and a lot of scrubbing to get the spill off the bottom of the oven. This is a constant occurrence. The splatters on the back and sides of the oven will not come off. Customer Service recommended Affresh stove top cleaner for the oven. I had already tried that without success. I even globbed the cleaner on and left for several hours. I might have removed 25% of the splatters.
On a review site, I saw it was recommended to use something like Dawn soap which I have tried plus another degreaser. Nothing really works well.

I called the store where I bought it from and recommended that they never sell another Aqua lift self cleaning oven again. This is an oven for people who never use ovens to cook in.

At my age it is very difficult to have a basic regular non self cleaning oven. It doesn't do well with my health. I am so upset that I might never buy another product from you. I can't trust your products anymore. You use to be really good.

Oh to have my Sears Kenmore stove back.

Sincerely,
Michele Dobbs
[protected]

We purchased a KitchenAid Refrigerator-Model KRFF507HPS for our new home and it was delivered June, 2021. The unit was making excessive noises, service was provided but the techs admitted that the unit while functional was making continuuos loud noises. Subsequesnt to the service appointment, the water line to the unit leaked and cause some minor floor buckling to one of the wood boards. Whirlpool decided that it would replace our refrigerator with a new unit.
We were contacted to schedule a delivery date and it was advised that we had some minor floor damage from the leak. Whirlpool changed its decision to replace the unit, cancelled the delivery and advised us to make a claim with the legal department. An employee name Kendall in Customer Service has made it impossible to resolve the problem.
I have since replaced the floor board and notified Whirlpool we have no damage claim. Customer service told me that Kendall has blocked it from replacing or solving the problem.

Customer Name-Linda Goldsmith
9 Greenpoint Trail
Pittsford, NY 14534

Model KRFF507HPS
Serial Number KA1717307

No spare draw part, for 11 weeks, on, friday, 3rd September 2021.
I purchased this Hotpoint Fridge/ Freezer 18 months ago, new, from, AO online. I 1st contacted Hotpoint
(Whirlpool) by phone, on 18th June 2021, then on 2nd July, 22nd July, they sent an Engineer to my home, on the 28th July. I telephoned Hotpoint again, on the 13th August. On every phone call & engineers visit, I have been told, the clear plastic drawer front, is out of stock.
Hotpoint Fridge /Freezer serial number [protected],
Parts order number : [protected]
My previous Hotpoint Fridge /Freezer was a Hotpoint, and, approximately 18 years old, but was showing signs of wear, so I replaced. I was alarmed, when the delivery driver said, this new Fridge /Freezer, will not last as long, he obviously, spoke from his delivery experience. I have since, the 13th August contacted the CEO Fergus Johnston, on the 18th August, who said, he only controls Ireland Whirlpool, but asked me to email my complaint details, to pass onto correct CEO, which I did. I have had 3 emails from Marion, CEO, support team, on 19th August, 2 on the 19th August, the 2nd claiming, the part is in stock, and, is being posted to me. It didn't arrive, so I emailed Marion, on the 27th August to inform her. She asked for confirmation, that I still had not received, on the 28th August, I confirmed yesterday, I had not received the Front Draw part. Today I have received another Email from Heather CEO, Service Support, who has told me, the part is still out of stock, and no ETA, and she suggests I now contact Domestic and General, to discuss. It appears they are sending me around in circles, with no result. They are using a reference number, now, [protected]
Regards
Peter

I would like to know who the idiot is that designed side by side refrigerator model #WRS325FDAM. The wires coming from the bottom of the freezer door eventually get cut by opening and closing the freezer door. This causes the ice maker to quit working. This is a manufacturer's defect. I am sure that Whirlpool won't do anything about this, but I have had Whirlpool appliances in my entire home for 30 years, but I will never ever buy another Whirlpool appliance as long as I live.

This is the worst stove I have ever had in my life I've had white stoves for years and years and years I think my whole married life of 30 years I had a white stove and it was always good self cleaning everything no problems but everything changed to stainless and so we decided to have a whole package of stainless steel and this stove is the worst stove I have ever had the sides were the black are already rusted and falling apart the Aqua clean is horrible it takes me forever to clean the stove. I do it at least three times and by the time I'm finished it's still looks like it needs to be cleaned it's crazy I don't have the strength to do it. The top always looks scratched up and beat up that I got another top to replace it from whirlpool. And within a week it looked just as bad as the first one the finger prints forget it I ain't even gonna go there I would really love it if someone replace the stove for me. Oh yeah biggest problem the door doesn't even close right never did my air-conditioning is constantly running when my oven is on

Deep apology for such a letter in these strenuous times.
The appliance in question is a refrigerator Whirlpool W79210 OX, bought in Skopje, N. Macedonia (attached is the warranty list). The receipt is also attached (in MKD which equals 550, 00 EUR in a country with average salary of less than 450, 00 EUR).
The appliance went out of order shortly after the purchase (January 2021, warranty attached). The response time for the service was longer than 10 days (we are talking fridge, directly related with safety of the food, not a coffee machine). Service report attached (something has been replaced). That something lasted less than a month.
Yes, we tried the representative / agent directly, and yes we tried via friends of friends. To no avail. The appliance, Whirlpool, is still not working properly. It doesn't cool properly. The food is regularly wasted. There is no response time of the service. No service yet. Still.
The appliance was supposed to be new, at least that's what was paid for. With such frequent defects, one could become suspicious that it might be second-hand sold at the price of a new one. It's just difficult to accept that a new Whirlpool fridge would go off with such a rate.
The fridge is not the first Whirlpool appliance in the immediate and extended family, but it might be the last one.
The claim that market is insignificant could be understandable. Such unprofessional attitude and poor customer care could not.
Kindly ask to accelerate the response / request a return and a new unit. New.
Do thank you.
Kindly asking to immediately get in contact with reps / services in North Macedonia .

We bought a 13kg whirlpool washing machine in September 2018. The machine made a horrible noise from day one, after many attempts to have this sorted out with Whirlpool we finally got a new machine 3 months after purchase. Now, August 2021 the machine's clutch (as the technician explained it to me) is rusted shut. Whirlpool told me that unfortunately they only cover certain things during the 2 year warranty (which I understand), but surely this kind of thing should not happen given that Whirlpool is supposed to be one of the leading brands? I mean, maybe if we were living near the coast the rust would have been possible, but in Jhb? I will not recommend Whirlpool to any one. Their after sales service has been nothing but a head ache.

WDT970SAHWO F920007915 Dishwasher
I've not been happy with the performance of this dishwasher and now I'm just frustrated that I'm stuck with it. The silverware doesn't always get clean and some of the handles won't fit into the small holes of the rack. The rinse aide opening is a bit confusing and a lot of my glassware is etched even though I've kept plenty of Finish in it. I don't have $1000.00 just laying around to replace it. I wish I had never bought this thing. The old one at least got the dishes and silverware clean and unetched.

I purchased a built-in KitchenAid refrigerator 2 years ago and 5 of the 8 the interior lights of the refrigerator are not working. All three on the left side and the bottom two on the right side are not working. The lights and circuit panel were replaced and subsequent the initial replacement, it has occurred three additional times.

I purchased this refrigerator three months ago. It has never worked correctly. Water collects on the top shelf and now it has stopped cooling altogether. The brain trust at Whirlpool thinks leaving someone with a refrigerator for ten days is alright. Hope their families do not have to eat or throw hundreds of dollars of rotten food away. Just put your food in the maw of a dead dinosaur and you will get better results. I will never, ever, ever buy another Whirlpool piece of junk and I will make sure as many people on Twitter do not either. Have a nice day.

I purchased my washer 3 months ago and it stopped working. I called customer service and waited 40 minutes in queue. I was advised a service order was placed and a tech would call the day before. The day of the appointment I called CS again and again waited approx 40 min in queue again and discover the order was not put through. I waited a month for this appt and now another month I had to wait. Finally, a tech comes out and advises the part (actuator) is needed and whirlpool is going to use the old part because the new one is just not working is on back order and I may have to wait anywhere between 1-3 months for it to come in. I am a single mom who relied on the whirlpool name and you failed me. I spend 1 night a week of my life to go to a laundromat and spend around $30/week to wash my family's clothes. I have to expose myself to Covid because you produced a product with messed up parts and you knew about it. I spent my hard earned money on a new washer and I ended up with a mess. Whirlpool needs to make this right! this is crazy... I want this washer picked up and replaced with a working washer. I should not have to budget for laundromat expenses after purchasing a new appliance.

We purchased our home in November 2015. The prior owner had a connection for purchasing Whirlpool appliances at employee pricing. We bought the four piece kitchen from the owner and installed ourselves. We have a side by side refrigerator that the refrigerator door won't stay in place and slams open against the wall; a gas range that I have to lay on the floor to use the broiler; a dishwasher that takes 3 hours and 16 minutes to go thru a normal cycle and now a microwave with a crack in the face of the door. I guess I am not "valued" enough for Whirlpool to fix this issue with the microwave.

Jim Scott
811 Glendale Dr.
Port Clinton, OH 43452
419/573-6151
440/915-1083 Mobile
[protected]@earthlink.net

From: [protected]@whirlpool.com [mailto:[protected]@whirlpool.com]
Sent: Wednesday, August 4, 2021 10:45 PM
To: [protected]@earthlink.net
Subject: Re: Whirlpool Pre Purchase Major Appliances

Dear James Scott,

Thank you for visiting the Whirlpool website. We appreciate hearing from you.

I am very sorry to hear the microwave door is cracked. It concerns us when one of our appliances fails to meet a customer's expectations, as we take great pride in the quality of our products. You may schedule service directly from https://www.whirlpool.com/owners.html, using the "Schedule Service" link provided, or by calling our Customer Experience Center.

Although our appliances are manufactured under strict quality guidelines, occasionally failures do occur. There are no recalls reported on your model nor this component. The unit carries a manufacturer's warranty that covers defects in workmanship for the first year. We must respectfully decline your request for repair assistance since the warranty has expired.

You are a valued Whirlpool customer and we appreciate this opportunity to address your inquiry.

We invite you to contact Whirlpool again either by calling [protected] between the hours of 8 AM and 8 PM Monday & Tuesday and 9 AM and 7 PM ET Wednesday-Friday or by emailing whenever the need arises.

Sincerely,

Dawn S.
Whirlpool Consumer Correspondence Team
http://www.Whirlpool.com
[protected]

*If replying, please use Forward instead of Reply or New as that will leave this message intact and will help us to respond faster."

On 8/3/2021 1:00:57 AM, [protected]@earthlink.net wrote:
Email:[protected]@earthlink.net
Topic:Pre Purchase Major Appliances
Subtopic:Service and Warranty
Serial Number:TR 5 33 88441
Model Number:WMH31017AW-3
First Name:James
Last Name:Scott
Phone:
Whirlpool Order Number:
Comments:We have had our microwave since Sept ‘15 and use it for 5 months out of the year. We are in Florida for the other 7. When we came back from Florida to Ohio (where microwave is) in May of this year (2021) we saw there is a crack on the bottom of the door. There really is no explanation as to how this crack happened. We called customer service in June and we're advised nothing could be done by Whirlpool to either replace or repair. Can you please look at this again and reconsider helping us?
Thank you,
Whirlpool

purchased new and freezes up with ice, faulty door after waiting for there warranty department to send service for 6weeks they said door was faulty and need to wait for parts approximately another 14 weeks, already lost $400 worth of food . have spent countless hours on hold. i have always use whirlpool appliances but now have purchased my last one

I purchased a refrigerator at Home Depot on March 12 of this year and now we're at the end of July. I have had a problem with it freezing because it will never cool down and then everything freezes up and stops working. I have called whirlpool and Home Depot, I have had a technician at my house six times already and all he does is defrost the back panel. He's only replaced one part and I can't get any more parts so I finally said that they need to replace it, whirlpool says that I have to be forced to have a technician replace parts at least three times. They don't care how many times a technician has to come to my house which has been once a month since I've received it. Also every time the technician hast to take out the back panel to defrost it it causes cosmetic damage of scraping on the inside. These people need to be sued and put in their place. This is absolute insanity. Home Depot should be on the hook too because they're the ones that sell their [censored]ty products and [censored]ty service

Purchased a Maytag washing machine model MVWX655DW2 Oct 22, 2020. Machine stopped functioning in Jun 2021. As no technicians were available to fix it Whirlpool agreed to exchange it on June 23. I also paid for an upgrade as same model wasn't available. I was told the replacement machine was in stock and would arrive in two to three weeks at the most. The only tracking info I received showed the machine was to arrive at the servicing dealer July 08, but that the shipment was canceled. The transportation company confirmed that it was cancelled by Whirlpool even after the product was already in its possession. After many calls, emails, and "live chats", and many hours on hold I have been refused any kind of accurate information. I had even been told that the shipment had never been cancelled (I can provide link to tracking info that proves otherwise).

Given the lack of forthrightness and refusal to provide info, I am not confident I will receive any restitution.

Purchased 10/26/20. We noticed an occasional pool of water on the floor near the softener dispenser corner. Problem got worse so called for service. Service technician 4/19/2021, technician found nothing said he would contact Whirlpool tech support. 6/28 2nd visit technician ordered new softener dispenser, water puddles getting larger. 7/14 new softener dispenser installed, water leak larger. Would like washer replaced as technician cannot find source of the leak.

We bought our washer in November 2020. In February 2021, we called for a repair because our washer wasn't washing our clothes. They came and repaired it and the gentleman that came knew exactly what the problem was and was in and out in 10 minutes. Here we are July 2021 and the same exact thing has happened! We cannot get an appointment for service for 2 weeks and we are now without a washer for this time. At what point would you consider this washer a lemon ? Why is my family being put out for a machine that is 9 months old and I have had to call 2 times for service? Poor customer service on whirlpools part…..

My washer has been broken since end of May. It is still under warranty. Repair guy came out and did nothing and told me it wasn't anything wrong with it. It got worse. Guy came out again and had to order parts. That was the first part of June. I got not pats and called them again and they decided to get me a ew washer that order was put in June 23. Still nothing. Every time I call it is hours on hold. I am trying to find out where my new washer is now and have been on hold for 1 hour so far. Never again will I buy Whirplool/Maytag they are awful!

Hello. I purchased my side-by-side Whirlpool refrigerator 22 months ago, brand new from Lowe's. It is a piece of junk. Whatever is in the refrigerator placed on the freezer side freezes. I have turned the temperature down, etc and nothing-it still freezes items. I mentioned this to the rep. at Lowe's and was told that this is a common complaint with this model.
Model # WRS571CIHZ01.
After a long day at work, I have come home to a frozen Coke that exploded all over the refrigerator.
Don't waste your money.