Whirlpool
reviews and complaints

4th time broken in 1 1/2 years. Customer service worthless. Whitlpool doesn't work. Customer service doesn't work. What else is there?

Whirlpool dishwasher middle rack has broken twice after fixing and the soap dispenser is not opening completely to wash the dishes. The dishwasher is not 2 years old and the amount to purchase new parts expensive and on backorder so i will not be able to even use the dishwasher for 5 months. This is unacceptable for a new product.

We purchased a dryer in October 2020. In March of 2021 the circuit board went out. A service call was made and the part was ordered. Six weeks later the part is in and replaced. Before the tech left the motor went out. Again, a part was ordered. Two weeks later and the motor was replaced today. Before the tech left, the circuit board went out again. Now looking at another delay in getting the circuit board. Called Whirlpool and they will not replace the defective dryer!

I purchased a Whirlpool - 24.5 Cu. Ft. 4-Door French Door Refrigerator - Stainless steel Model: WRX735SDHZ, SKU: 5790000 on September 23rd 2020 and three months later it completely stopped cooling and all of our food was room temperature. We called a tech and he apparently "fixed" it. Well on February 11th the ice maker began giving us issues and would not freeze and started to just leak out of the door area, then we noticed it was freezing solid and ice would not come out at all. We called a tech out again and they came on March 11th. He did not fix anything- he just said he had to order parts and would come back to fix it. Here we are over 2 months later and no call or email about the parts and we still have a defective refrigerator. I have called the service line but was given the run around about our parts not being in and they had to contact the tech... blah blah blah. I am requesting a full refund or replacement of this refrigerator. We bought it and 3 months later it stopped working and again another 2 months pass by and it is not working again. As a loyal whirlpool customer I am appalled at the terrible customer service and I do not feel comfortable recommending the brand any longer due to the unresolved issues.

I purchased a washer and dryer unit in October '20. The repairperson dispatched explained the damage to the dryer and stated the parts would take 7 days to arrive from Whirlpool/Maytag. I spoke to a supervisor at MayTag and he was not much help stating complications associated with COVID. I'm asking you look into this and expedite the parts or exchange the unit for a good one. Information below:

Service # swpp52626051-1
Model Number: MED623ORHW
PARTS NEEDED: BLOWER WHEEL 279640, PULLY 279787 And MOTOR WP69772.

Thank you,
Mike Holmes
[protected]

12/21/2018 my Whirlpool Cabrio washing machine was delivered. The following April, 2019, the lid shattered. Factory warranty replaced the lid. Again Feb. 2020, the lid shattered and my Extended Protection Plan replaced the lid. In Nov. 2020, it shattered again (protection plan) and I taped it over and over until this month, April 2021, it shattered to much to use the washer. I am currently waiting for my fourth lid, which I know will also shatter in time as I was told by a service man there is not enough traction and the lid is on too tight. Who is responsible for this lemon? Whirlpool says they are not and the Lowe's protective plan says it's the manufacturers. What a sham.

Absolute worst warranty/service ever!

Months to fix a repair. No show no call!

Feel we should have warranty extended to cover unnecessary delay with out a dishwasher.

Whirlpool reps "Aaron from Tennessee" and supervisor "Jay" both basically said no big deal cancel your warranty if you're not happy.

Well Aaron and Jay, we will cancel purchasing any whirlpool item and discourage everyone else to do the same.

I'm going to write a review anywhere I find a place to write it so people will know not to purchase this oven. This is the only bad review I have ever written but I don't want others to deal with what I deal with daily with this oven. When we bought it a couple of years back I was suspicious of it not holding the temperature. I called the store where we bought it and they sent a tech our who spent at least an hour here testing it. He assured me it was working properly. But as the year went by this is what happens. I preheat it to the desired temperature. Tonight it was 450 to just brown pizza dough for a pizza I'm making. When it was preheated, I put the pizza pan in with dough only. I know now that when I put the food in the oven to immediately set the temp again just to be sure its accurate and normally its 20-25 deg less than it should be. Within 10 mins, I check it again and its down to 375. I put in 450 again and this is the game I play the entire time the food is in the oven. I constantly have to check the temp and reset it to be sure it stays where I put it. Drives me crazy. Don't buy this oven!

My wife and I had bought a whirlpool refrigerator along with a three year warranty at Home Depot two years ago and have taken great care of it. Unfortunately, my refrigerator compressor stopped working which resulted in my freezer and my ice making machine to stop functioning altogether. I tried calling customer service but they were very unprofessional and berated me for not having my phone on me even though I've had my face stuck on the screen all day waiting for them. They insisted they call but they never did. It seems to us that they do not value their customers and did not receive the desired service at all. As a result, my food have gone to waste and I'm left with dysfunctional refrigerator. We are not happy with the service outcome and would like a follow up on it from the company itself.

I've placed orders twice in the past few months for refrigerator filters from your company (in response to your mailings) and have yet to receive them.

Kindly review your records and advise; thank you.

Marcia Queisert
25574 E. 5th Ave
Aurora Co. 80018

We went to Lowes to purchase a Whirlpool Stove on July 21, 2020. We settled on a Whirlpool double oven stove and paid over one thousand dollars for the stove. It was delivered by Lowes August 3, 2020. We used the bottom oven several times. We used the top oven 2 times making frozen pizzas. Some of the cheese dripped onto the bottom. Once it was cooled my wife was cleaning it out and, thinking she was wiping up burned cheese, noticed the pieces she found were in fact pieces of the enamel coating. on October 2, 2020 she attempted to call the Whirlpool customer service number to wait on hold over 10 minutes. She went online and used live chat trying to find out the next step to service the stove/oven. She chatted with a representative who transferred the live chat to a care expert. The care expert gave me the information to request a service person to come out and examine the stove. On October 27, 2020 received an email from Solutions Specialist Brenda, 7729051996, with information to schedule the appointment for service. We contacted Groves Appliance Repair and set up the appointment for November 19, 2020. On November 11, 2020 received an email from Whirlpool confirming the appointment. November 19, 2020 the repairman, Adam, from Groves Appliance Repair arrived and examined and took photos of the oven. He then called the Whirlpool service repair representative, Kathy and talked with her and sent photos of the damage. Ashley, with Groves Appliance Repair faxed the information and photos of the damaged oven from Adam to Kathy. Adam told us we should be receiving an email from Whirlpool confirming the replacement of our damaged stove within 48 hours. We received 2 emails on November 19, 2020 from Whirlpool. However, they were congratulating us for purchasing our new stove, not to replace it. On December 1, 2020 my wife called and spoke with another customer service representative and this chat occurred Wed, Dec 9
System said
Chat Started
1:28 PM
Today
Consumer
You said
Hello. This is concerning our Whirlpool Stove. Model #: WGE745C0FS01 Serial #: DX1710257 and SR #: [protected]. I had a live chat with Kassie concerning the possible exchange due to damage to the top oven. Grove Appliance sent repairman Adam who took photos and sent them. Ashley says she has sent them 2 times. I would like to know the status of this issue please
1:22 PM
11:00 AM
System said
Virtual Assistant Connected
11:00 AM
Virtual Assistant
Bot Virtual Assistant said
Hello, I'm your Whirlpool Automated Assistant. I will do my best to either assist or direct you to the right care expert. How may I help you today?
11:00 AM
Consumer
You said
Hello. This is concerning our Whirlpool Stove. Model #: WGE745C0FS01 Serial #: DX1710257 and SR #: [protected]. I had a live chat with Kassie concerning the possible exchange due to damage to the top oven. Grove Appliance sent repairman Adam who took photos and sent them. Ashley says she has sent them 2 times. I would like to know the status of this issue please
1:22 PM
11:01 AM
Virtual Assistant
Bot Virtual Assistant said
I did not detect any inputs. Our chat will time out after 5 more minutes of inactivity.
11:01 AM
Consumer
You said
l listed the information above of my concerns
11:02 AM
Virtual Assistant
Bot Virtual Assistant said
I'd be happy to help you with your product concern.
Bot Virtual Assistant said
So that we can better assist you, may I please have your name (first and last)? View our site's Privacy Notice for info on how we handle your personal information.
11:02 AM
Consumer
You said
Dan Faulkner
11:02 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you very much,
Bot Virtual Assistant said
May I please have your email address?
11:02 AM
Consumer
You said
[protected]@tds.net
11:02 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you for providing your email. Would you like to receive a transcript of our chat today?
Consumer
You said
yes, please
11:03 AM
Virtual Assistant
Bot Virtual Assistant said
Would you like to receive occasional special offers, promotions, or other e-mail marketing communications from Whirlpool and its affiliated brands?
Consumer
You said
No thank you
You said
Last live chat I was transferred to Kassie.
11:04 AM
Consumer
You said
Are you able to assist me?
11:07 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you, we have stored your marketing preferences.
Bot Virtual Assistant said
May I please have your primary phone number?
11:07 AM
Consumer
You said
[protected]
11:07 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you for that phone information
Bot Virtual Assistant said
May I please have the address where the appliance is located? Please include city, state, and zip code.
11:07 AM
Consumer
You said
222 South Maple Street
11:08 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you!
Bot Virtual Assistant said
May I please have the model, serial number, and date of purchase for your product?
11:08 AM
Consumer
You said
Pittsboro, Indiana 46167
11:08 AM
Virtual Assistant
Bot Virtual Assistant said
I'm sorry, I did not recognize those appliance credentials. For help in locating your model and serial tag, please visit https://www.whirlpool.com/services/contact-us/find-your-model---serial-number.html
11:08 AM
Consumer
You said
WGE745C0FS01
11:08 AM
Virtual Assistant
Bot Virtual Assistant said
What problem are you having with your appliance?
11:08 AM
Consumer
You said
DX1710257
11:08 AM
Virtual Assistant
Bot Virtual Assistant said
I'm sorry I did not understand that. Knowing what problem you are facing will help us assist you better.
11:08 AM
Consumer
You said
The top oven has ceramic area missing
11:09 AM
Virtual Assistant
Bot Virtual Assistant said
I apologize. I am still learning. Let's continue.
Bot Virtual Assistant said
At this time you would be better served by chatting with one of our care experts. I will transfer you now. Do not worry, our conversation will be shared with them!
Bot Virtual Assistant said
Your estimated wait time is 3 minutes.
11:09 AM
System said
Laura Connected
11:14 AM
Laura
Agent Laura said
Thank you for contacting Whirlpool! This is Laura in Michigan. I will be with you momentarily.
11:14 AM
Consumer
You said
Thank you Laura
11:14 AM
Laura
Agent Laura said
Hi Dan. I am sorry that you are having issues with your range.
Agent Laura said
Give me a moment to review your file, please.
11:16 AM
Consumer
You said
Ok
11:16 AM
Laura
Agent Laura said
I will have to submit this range and all it's information/diagnosis to our Review Team to be reviewed for an exchange. This process can take 7-21 business days. Once it has been reviewed you will be contacted by this department with further information.
11:23 AM
Consumer
You said
Alright. We have been dealing with this issue since November 19, 2020. I sincerely hope it can be resolved in a timely manner.
11:25 AM
Laura
Agent Laura said
I am sorry. It is now submitted for review. Do you have any other questions today?
11:25 AM
Consumer
You said
We have replaced all of our appliances with Whirlpool and hope we have better luck with our other purchases.
11:27 AM
Laura
Agent Laura said
I hope so as well. I am truly sorry for the current issues and frustration. Thank you for your time and contacting Whirlpool. Have a nice day!
11:27 AM

After not receiving any contact or results after the holidays, March 9, 2021 my wife called the live chat line again and had this conversation: Chat Started
1:34 PM
System said
Virtual Assistant Connected
1:34 PM
Virtual Assistant
Bot Virtual Assistant said
Hello, I'm your Whirlpool Automated Assistant. I will do my best to either assist or direct you to the right care expert. How may I help you today?
1:34 PM
Consumer
You said
Hello. I am t
1:35 PM
Virtual Assistant
Bot Virtual Assistant said
So that we can provide the best assistance possible, please select one of the following options.
1:35 PM
Consumer
You said
would like to follow up on the issue with our Whirlpool range we purchases
1:35 PM
Virtual Assistant
Bot Virtual Assistant said
I am sorry but I do not get that. Can we try again?
1:35 PM
Consumer
You said
I would like to follow up on the issue with our r;ange
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
I'd be happy to help you with your product concern.
Bot Virtual Assistant said
To schedule service, please visit www.Whirlpool.com//owners.html and choose schedule service.
Bot Virtual Assistant said
Is there anything else that we can assist with? Type 'Yes' or 'No'.
Consumer
You said
Yes
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
So that we can better assist you, may I please have your name (first and last)? View our site's Privacy Notice for info on how we handle your personal information.
1:36 PM
Consumer
You said
Dan Faulkner
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you very much,
Bot Virtual Assistant said
May I please have your email address?
1:36 PM
Consumer
You said
[protected]@tds.net
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you for providing your email. Would you like to receive a transcript of our chat today?
Consumer
You said
Yes
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you. We will email you a transcript of our chat once completed!
Bot Virtual Assistant said
Would you like to receive occasional special offers, promotions, or other e-mail marketing communications from Whirlpool and its affiliated brands?
Consumer
You said
No
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you, we have stored your marketing preferences.
Bot Virtual Assistant said
May I please have your primary phone number?
1:37 PM
Consumer
You said
[protected]
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you for that phone information
Bot Virtual Assistant said
May I please have the address where the appliance is located? Please include city, state, and zip code.
1:37 PM
Consumer
You said
222 S. Maple St. Pittsboro IN 46167
1:38 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you!
Bot Virtual Assistant said
May I please have the model, serial number, and date of purchase for your product?
1:38 PM
Consumer
You said
MODEL # WGE745C0DA
1:38 PM
Virtual Assistant
Bot Virtual Assistant said
What problem are you having with your appliance?
1:38 PM
Consumer
You said
SERIAL # DX1710257
1:39 PM
Virtual Assistant
Bot Virtual Assistant said
I'm sorry I did not understand that. Knowing what problem you are facing will help us assist you better.
1:39 PM
Consumer
You said
Delivered 08-03-2020
1:39 PM
Virtual Assistant
Bot Virtual Assistant said
I'm sorry I did not understand that. Knowing what problem you are facing will help us assist you better.
1:39 PM
Consumer
You said
It is a double oven and the top oven has damaged enamel lining
1:40 PM
Virtual Assistant
Bot Virtual Assistant said
I apologize. I am still learning. Let's continue.
Bot Virtual Assistant said
At this time you would be better served by chatting with one of our care experts. I will transfer you now. Do not worry, our conversation will be shared with them!
1:40 PM
System said
Routing Assistant Connected
1:40 PM
Routing Assistant
Bot Routing Assistant said
Your estimated wait time is 0 minutes.
1:40 PM
System said
Laura Connected
1:40 PM
Laura
Agent Laura said
Thank you for contacting Whirlpool! This is Laura in Michigan. I will be with you momentarily.
Agent Laura said
Hi Dan. I am sorry that you are having issues with your range.
1:41 PM
Consumer
You said
Good afternoon Laura, Maybe you can assist me concerning our range, please
1:41 PM
Laura
Agent Laura said
What sort of damage are you seeing inside the oven?
1:42 PM
Consumer
You said
In the top oven the enamel is damaged. We had the service man out on 11/19/2020
You said
He told us to expect a response on replacing the oven as the oven cannot be repaired.
You said
We are receiving letters to expand the warranty, but nothing concerning the damaged oven.
1:43 PM
Consumer
You said
I understand the Covid-19 pandemic has made everything more difficult for many companies.
1:46 PM
Laura
Agent Laura said
Per the file, we have attempted to contact you a few times about an exchange. This was all done in December. It has since been closed due to lack of contact. For further assistance, you will need to contact that department at [protected].
1:47 PM
Consumer
You said
OK
1:47 PM

March 9, 2021 my wife did call the customer service only to wait on hold for 25 minutes. She attempted calling again to wait for 30 minutes before ending the call. Now, at this point, having been told they tried calling, not emailing which is how they contacted about this issue, to be told they closed our file because they attempted calling and we did not reply back, we only want this resolved by replacing our damaged stove. Your assistance is GREATLY appreciated.

Dan Faulkner

Ordered from Searsparts direct over 2 weeks ago . I was told the part is on back order and would be shipped direct from Whirpool. Is the item available or is it no longer being produced? If available when dos you think I could receive the part?

We bought a whirlpool fridge not even 3 years ago and it has already given up the fight. The fan stopped working and iced up the lines and. We had a tech come out, and he said there is nothing he can do because whirlpool has stopped making parts and there are none to be found. We spent over $2, 000 on this fridge and it now is nothing but scrap. We called whirlpool customer service and they pretty much said that there was nothing that they could do. The tech also stated that whirlpool products have become nothing but junk in the last 5 years. This company should be embarrassed by the products they put out and even more their horrible customer service.

I purchased a Whirlpool washer and dryer from Costco July 2020. It was delivered on July 8th. We also purchased the Allstate 4 year extended warranty from Costco when the Whirlpool 2 year warranty expires . It stopped working and would turn off and on and flash multiple codes when I could get the power to turn on March 2021 . I contacted Costco and they set up a service provider to come out . That appt took 2 weeks . Once the repairman reported the parts needed and was told it could be two weeks to get the part in and they would contact me to set up the repair once they received the part . This washing machine is barely 8 months old . I called back to Costco and explained the repair service company basically told me it could be another two weeks if not longer . Constitution contacted Whirlpool abs they said they would 2 day Fed-Ex the part. What Whirlpool was not forth coming to explain they didn't even have a part located or know when they could find one . I found this out a week and half later when I called the service provider to check status on the part . They had no record or tracking number on the part . I spent over 2 hours on the phone with Costco going back k and forth w whirlpool and finally I asked Costco to conference call me with whirlpool . They said they had 21 days to locate a part . I told them this was unacceptable because that meant it could be another 3 week before the repair . It has been 5 weeks since I've had a working washing machine that is 7 months old ! I asked to speak with a supervisor at this point and they told me there was non readily available and a supervisor call back request was then made and I could expect 24-48 hours to get a call . That is my current status as of today ! April 7, 2021 !

My wife ordered this refrigerator in October. We did not receive the refrigerator in till February 6. The refrigerator worked for two weeks February 20.Set up a service call approximately A week later a service tech showed up, figured out what the problem was, ordered the part. It is April 5, 2021 we have no parts for the refrigerator no contact from whirlpool. We have contacted whirlpool several times throughout the months, there are no answers. On when this will be resolved. I will get on every form and I will give you a very lousy review, as if you care. My family has been using a ice chest for a refrigerator for the first month then I went out and bought a used refrigerator it is working better than this new one, we will never buy whirlpool again you do not back up your warranty claims

We took delivery of this new machine on Jan 7, 2021. By March 29 we noticed that there was no agitation during the wash and rinse cycles. The machine was also making a burning smell coming from the lid lock mechanism. That explained why our clothes were not getting clean. I am afraid that this machine is not only poorly designed and non-functional for cleaning clothes, but is also a potential fire hazard and danger to my family. I made a Youtube video showing the problem and sent the video to Whirlpool customer care.

I got no response from them except an apology and instructions to contact my nearest repair shop which is 116 miles away in Bessemer, AL. I am in Huntsville, AL. My wait time for service is 10 days. However, I suspect that the machine is performing as designed and I suspect gross negligence, incompetence, and perhaps even deliberate deception on the part of the Whirlpool Corporation. I asked for my money back and they refused. At no time did they offer to investigate my claim of fire burning smell or machine design flaw and unacceptable poor performance.

The video showing the problem is located at
https://youtu.be/smWqm9qtuSc

On May 5, 2020, I purchased a Maytag Washer and Dryer from Grand Appliance in Waukegan, IL. They were both delivered and installed on May 12, 2020. On March 4, 2021, the dryer completely stopped working, so I contacted Grand Appliance to have a repair man come. The earliest possibility was for a service call on March 9. He discovered that the problem was the control panel and needed certain parts in order to fix it.

Since that date, I have contacted Maytag Consumers, to no avail. Grand Appliance has been in contact with Whirlpool, who now owns Maytag, to get the part or to replace the dryer. My husband has been in constant contact with Whirlpool and Grand Appliance for a resolution. Whirlpool has made the decision that they would not replace the dryer and that we would have to wait for the repair part, which seems to be unavailable at this time, with no date of when it would be available, but could be sometime in the summer.

Both my husband and I are in our late 70's, so it has become a real burden for us to do our clothes drying.

Thank you,
Bonnie Caldwell

We bought the whirlpool washer and dryer a couple months ago. The dryer is ok but the washer is horrible. It doesn't clean the clothes. Had a GE washer before, it lasted 8 years and it cleaned perfectly. I would not recommend this washer to anybody and will never purchase another Whirlpoo appliance. We live in a new development and most have GE. Your people should check out GE's performance compared to your Whirlpool crap.

This is the worst cleaning oven I have ever purchased! It doesn't self clean! Not only that it stains very easy! This is a very expensive oven what a horrible change! Big mistake whirlpool what a piece of junk!
When I called technical support they weren't suprised I called I guess everyone is disappointed with their purchase! They told me they would send me an aqua cleaning kit! 3 months later (4 phone calls) still no kit! I called customer support again and they seem so lost and confused. They said the kit is on back order. But reading these reviews I'm
Not really interested because obviously the kit doesn't work. This is the worst oven I have ever had in 30 years! The bell isn't loud enough, the glass is stained The self clean is useless, the bottom drawer keeps popping open! Cheap and very disappointing!
I want a refund! This oven is an embarrassment!

Model #WGE745C0FS01 Serial # DX1710257. We received our new range August 3, 2020. I noticed after using it to bake a frozen pizza there was what I thought was burned cheese on the bottom of the top oven. When I went to clean it out, it was very hard. It was pieces of the enamel from the bottom of the oven. I tried calling several time, the Whirlpool service number only to hang up because I stayed on hold for 25 minutes each time. I went online 10-02-2020 and had a live chat and was transferred to a care expert who gave me the information to request a service person to come out and examine out range. On 10-27-2020 received an email from Solutions Specialist Brenda - [protected], with Information to schedule the appointment for service. We contacted Groves Appliance Repair and set up the appontment for 11-19-2020. On 11-10-2020 received email from Whrilpool confirming appointment. On 11-19-202l the repairman Adam came and examined out range, took pictures and spoke with a representative, Kathy, with Whirlpool. Ashley with Groves Appliance Repair faxed the information and photos of the damage from Adam to Kathy. Adam told us we should be receiving an email from Whirlpool confirming the replacement of our damaged range. We received 2 emails on 11-19-2020. However, they were congratulating us for purchasing our new range, not to replace it. on 12-01-2020 this live chat occurred: Chat Started
10:16 AM
System said
Virtual Assistant Connected
10:16 AM
Virtual Assistant
Bot Virtual Assistant said
Hello, I'm your Whirlpool Automated Assistant. I will do my best to either assist or direct you to the right care expert. How may I help you today?
10:16 AM
Consumer
You said
Model number: WGE745C0FS
10:16 AM
Virtual Assistant
Bot Virtual Assistant said
I'd be happy to help direct your product questions.
Bot Virtual Assistant said
So that we can better assist you, may I please have your name (first and last)? View our site's Privacy Notice for info on how we handle your personal information.
10:16 AM
Consumer
You said
SERIAL NUMBER DX1710257
10:17 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you very much,
Bot Virtual Assistant said
May I please have your email address?
10:17 AM
Consumer
You said
My husband and I purchased this stove [protected]@tds.net
10:18 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you for providing your email. Would you like to receive a transcript of our chat today?
Consumer
You said
Yes
10:18 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you. We will email you a transcript of our chat once completed!
Bot Virtual Assistant said
Would you like to receive occasional special offers, promotions, or other e-mail marketing communications from Whirlpool and its affiliated brands?
Consumer
You said
We had a serviceman by Groves Appliance Repair. SR # is [protected]
You said
We were told we would hear from Whirlpool within 48 hours concerning the replacement of our stove. We did receive an email, however it was congratulating us on the purchase of our existing stove?
You said
No thank you on the emails concerning promotions.
10:21 AM
Virtual Assistant
Bot Virtual Assistant said
Thank you, we have stored your marketing preferences.
Bot Virtual Assistant said
May I please have the model, serial number, and date of purchase for your product?
10:21 AM
Consumer
You said
Model #: WGE745C0FS
10:22 AM
Virtual Assistant
Bot Virtual Assistant said
At this time you would be better served by chatting with one of our care experts. I will transfer you now. Do not worry, our conversation will be shared with them!
Bot Virtual Assistant said
Your estimated wait time is 5 minutes.
10:22 AM
Virtual Assistant
Bot Virtual Assistant said
Your estimated wait time is 2 minutes.
10:27 AM
System said
Kassie Connected
10:27 AM
Kassie
Agent Kassie said
Thank you for contacting Whirlpool! This is Kassie in Tennessee. I will be with you momentarily.
10:27 AM
Consumer
You said
Thank you
10:27 AM
Kassie
Agent Kassie said
Hello!
10:29 AM
Consumer
You said
Hello Kassie
10:29 AM
Kassie
Agent Kassie said
I am glad you reached us today. I am reviewing your case file.
10:29 AM
Consumer
You said
Are you aware of what is happening?
10:30 AM
Kassie
Agent Kassie said
I am reviewing your case file.
Agent Kassie said
I appreciate your patience. It seems we are still waiting on the photos from the servicer.
10:33 AM
Consumer
You said
Ok. Do I need to contact them or will Whirlpool?
10:34 AM
Kassie
Agent Kassie said
We will be contacting them.
10:34 AM
Consumer
You said
Alright, thank you for your assistance.
10:35 AM
Kassie
Agent Kassie said
You are most welcome. Was there anything in addition to this I could address?
10:35 AM
Consumer
You said
Not at this time.
You said
We will receive a copy of this transcript via email?
10:36 AM
Kassie
Agent Kassie said
What is a good phone number for you?
Agent Kassie said
Yes the chat will send once the session closes. I am going to call service to follow up on this now.
10:37 AM
Consumer
You said
[protected] Dan Faulkner
You said
Thank you so much Kassie!
10:38 AM
Kassie
Agent Kassie said
You are most welcome. Is there anything else I could help with in the meantime?
10:38 AM
Consumer
You said
No, thank you.
10:39 AM
Kassie
Agent Kassie said
It has been my pleasure to assist you today. We invite you to contact Whirlpool again, Monday through Friday, via chat or phone at [protected] Monday and Tuesday 8am-8pm EST and Wednesday - Friday 9am -7pm EST. Thank you for choosing Whirlpool; we appreciate your business. Have a good day. Take care!
10:39 AM
System said
Kassie Disconnected
10:41 AM
System said
Chat Bot Transcript Connected
10:41 AM

After not receiving any results after the holidays another live chat: Chat Started
1:34 PM
System said
Virtual Assistant Connected
1:34 PM
Virtual Assistant
Bot Virtual Assistant said
Hello, I'm your Whirlpool Automated Assistant. I will do my best to either assist or direct you to the right care expert. How may I help you today?
1:34 PM
Consumer
You said
Hello. I am t
1:35 PM
Virtual Assistant
Bot Virtual Assistant said
So that we can provide the best assistance possible, please select one of the following options.
1:35 PM
Consumer
You said
would like to follow up on the issue with our Whirlpool range we purchases
1:35 PM
Virtual Assistant
Bot Virtual Assistant said
I am sorry but I do not get that. Can we try again?
1:35 PM
Consumer
You said
I would like to follow up on the issue with our r;ange
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
I'd be happy to help you with your product concern.
Bot Virtual Assistant said
To schedule service, please visit www.Whirlpool.com//owners.html and choose schedule service.
Bot Virtual Assistant said
Is there anything else that we can assist with? Type 'Yes' or 'No'.
Consumer
You said
Yes
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
So that we can better assist you, may I please have your name (first and last)? View our site's Privacy Notice for info on how we handle your personal information.
1:36 PM
Consumer
You said
Dan Faulkner
1:36 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you very much,
Bot Virtual Assistant said
May I please have your email address?
1:36 PM
Consumer
You said
[protected]@tds.net
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you for providing your email. Would you like to receive a transcript of our chat today?
Consumer
You said
Yes
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you. We will email you a transcript of our chat once completed!
Bot Virtual Assistant said
Would you like to receive occasional special offers, promotions, or other e-mail marketing communications from Whirlpool and its affiliated brands?
Consumer
You said
No
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you, we have stored your marketing preferences.
Bot Virtual Assistant said
May I please have your primary phone number?
1:37 PM
Consumer
You said
[protected]
1:37 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you for that phone information
Bot Virtual Assistant said
May I please have the address where the appliance is located? Please include city, state, and zip code.
1:37 PM
Consumer
You said
222 S. Maple St. Pittsboro IN 46167
1:38 PM
Virtual Assistant
Bot Virtual Assistant said
Thank you!
Bot Virtual Assistant said
May I please have the model, serial number, and date of purchase for your product?
1:38 PM
Consumer
You said
MODEL # WGE745C0DA
1:38 PM
Virtual Assistant
Bot Virtual Assistant said
What problem are you having with your appliance?
1:38 PM
Consumer
You said
SERIAL # DX1710257
1:39 PM
Virtual Assistant
Bot Virtual Assistant said
I'm sorry I did not understand that. Knowing what problem you are facing will help us assist you better.
1:39 PM
Consumer
You said
Delivered 08-03-2020
1:39 PM
Virtual Assistant
Bot Virtual Assistant said
I'm sorry I did not understand that. Knowing what problem you are facing will help us assist you better.
1:39 PM
Consumer
You said
It is a double oven and the top oven has damaged enamel lining
1:40 PM
Virtual Assistant
Bot Virtual Assistant said
I apologize. I am still learning. Let's continue.
Bot Virtual Assistant said
At this time you would be better served by chatting with one of our care experts. I will transfer you now. Do not worry, our conversation will be shared with them!
1:40 PM
System said
Routing Assistant Connected
1:40 PM
Routing Assistant
Bot Routing Assistant said
Your estimated wait time is 0 minutes.
1:40 PM
System said
Laura Connected
1:40 PM
Laura
Agent Laura said
Thank you for contacting Whirlpool! This is Laura in Michigan. I will be with you momentarily.
Agent Laura said
Hi Dan. I am sorry that you are having issues with your range.
1:41 PM
Consumer
You said
Good afternoon Laura, Maybe you can assist me concerning our range, please
1:41 PM
Laura
Agent Laura said
What sort of damage are you seeing inside the oven?
1:42 PM
Consumer
You said
In the top oven the enamel is damaged. We had the service man out on 11/19/2020
You said
He told us to expect a response on replacing the oven as the oven cannot be repaired.
You said
We are receiving letters to expand the warranty, but nothing concerning the damaged oven.
1:43 PM
Consumer
You said
I understand the Covid-19 pandemic has made everything more difficult for many companies.
1:46 PM
Laura
Agent Laura said
Per the file, we have attempted to contact you a few times about an exchange. This was all done in December. It has since been closed due to lack of contact. For further assistance, you will need to contact that department at [protected].
1:47 PM
Consumer
You said
OK
1:47 PM
And so I did call the customer service number and waited, yet again, for 25 minutes. I hung up and called later, holding for 30 minutes until hanging up. Now I am at this point, having been told they tried calling, not emailing which was how we had conversations the entire time, and told they closed our file. We only want this resolved by replacing our damaged range. Your assistance is GREATLY appreciated.