Whirlpool
reviews and complaints

We have bought a 230 liter Whirlpool refrigerator in Goregaon and we had so many problems . First we had to spend on a new compressor and gas. So we decided to take the service plan which again cost us money.

There was some issue with the PowerCord, we lodged our complaint in the month of August07, However the Services are so poor that till date (15th October) no one has turned to attend this call. In the Call Center this call still showing as Open. The Company tell me that the company does not have power chord. This is utter shameful for company which spends millions of rupees in Ads every year.

I am highly dissatisfied and recommending negatively for all the products of this company to all my friends.

My Whirlpool Fridge has been giving problem since last one month. The service provider, an authorized Whirlpool agency, is dodging to give a correct reply. They say it is a problem in the Top Panel & it has to be replaced. But the part has to come from Poone. My Homecare Plan application no is HP04037408. I had opted for an Plan code. This plan expires in june 2009. What is the use of this paper... Looks like scam to me!

I have purchased 310 liters refrigerator from dealer situated in lucknow, up. Within 3 days there was complaint lodged with companies call center. Service person visited and attended the complaint. After that at intervals service person was called for various complaints 3rd times. During 4th complaint attended we informed call center to replace as the guarantee period left is very less and the service report also indicated about replacement but there is no response from the complaint. Since yesterday again the fridge is found not working silently and again we will have to call service person for 5th time. I am not at all satisfied with refrigerator bought from whirlpool. Don't buy whirlpool products.

whirlpool Refrigerator 220 litre
customer id no dl/c/0408/22029

sir mera Refrigerator ek saal tak sahi chala phir usme defect ane lagey
har saal hum company call karke Refrigerator ki repairing krete hai
lakin voh phir bhi sahi nahi chalta
do saal se usme ice nahi jam rhe hai or thik se paani bhi thanda nahi ho rha hai

last year
Refrigerator teen mahiney whirlpool ki workshop par rha phir bhi usme kai bhi progress nahi hui
ek month se humara Refrigerator kaam nahi kr rha hai
complaint karne par unone pipe blockage ka excuse de kar usey phir workshop bhejne k liyea kha hai
last year humne uski repairing mai kafi zyada ka bill bana dia tha
hum usko har saal affort nahi kar sakte
aap hi kai sollution nikalia
nahi to humey koi strict action lena padega

contact [protected], [protected]

I am also facing the same problem of cooling and gas refilling.
I would not advise anybody too buy the refrigerator of this company it is literally giving headaches every 3-4 months.

Dear Sir,

I wish to complain that we have Purchased a WHIRLPOOL Refrigerator 180+20- Royal from your Sadar, Agra Showroom and the experience was Unethical Business Practices by Mr. Ashok- Representing the SHOWROOM.

I felt CHEATED.

I wish to highlight:
a. I insisted for a MRP of the Product and he said it does not come from the Factory.
b. He sold me the Refrigetaor at 10, 000/-
c. To hide the overcharged amount he offered us some gift and mentioned on the Bill to get away, if questioned.
d. The refrigerator was a demo pc/ open pc was given to us despite we insisted to give a company sealed Box and open in our presence.
e. The MRP and date of Mfg. was intentionally TAMPERED.

PLEASE GIVE ME email id, i wish to forward the Photographs.
Please see he confidently said he it is a company shop and whena sked to share the Company Managers - Name/ Phone No. he said, he will not give.

I am very unhappy.

Please do improvement and help us.

r/Sanjeev
M- [protected]

We got whirlpool microwave in bangalore Giria showroom a month back still none of them turnedback for demo for the product, contacted the shpwroom they keep on telling that we will arrange it in 2-3days and we finished almost a month in that, they provided a no. asking us to call to the whirlpool people. Very annoy & was astonished by the reponse given none of them turned till now.

surprised to c the service provided to the new customer then imangine about the old customer, this is the condition in the begining what if any problem in product at future really worried about thinking about this.

Hope we get come out this isse after this complaint.

i am also a sufferer. i have bought a whirlpool magic cool window ac.just after one mont the problem of unusual sound water licking started. for the last 6 monts i am complaing but to no good. no one should buy the whirlpool product. the product and service is worse.

sir,
i bought a inverter of whirlpool 10 days back as it was the first time

that whirlpool was selling inverters so i bought that thinking it

would be good enough to satisfy me as i am residing in vaishali and

their is a lot of power cuts in vaishali nearly 7-8 hours daily so i

bought their latest model of inverter of 800 kva but the moment i

buyed that they gave me their first defected piece and at the time of

installation we found that it is defective so we replaced that at the

same time and they gave us their next piece it worked well for 2-3

hours till the time of charging after that whent their was a power cut

it was creating irritating noise after every half an hour after that

we registered the complaint with whirlpool and the person visited in

my home almost next day saying that inverter is ok and will be taken

as under observation well good enough after four days of suffering

they didn't visited of their own so we called them back for complaint

and they din't visted at their given time we called them back again

they again gave us time and din't visited again so we gave them the

call back and got another time again they din't visited after that an

executive called us at an unscheduled time for visit incidiently we

were out in market at that time so we asked them to visit next day.

finally executive visited us and said that again that the inverter is

okay nearly we suffered 10-12 days just listening the same line your

inverter is okay he called his supervisior and he said that company

has added up a new feature of creating beep sound after every half an

hour for indicating that their is a power cut well it was the engineer

named rajeev working in whirlpool who said that to me and the

executive who visited in my home was mr sushil well this feature of

inverter is not mentioned in their booklet nor in their advertisements

think bout it that you are sleeing next to your inverter which is

creating irritating beep sound after every half an hour at the time of

power cut. Mr rajeev told me that he will visit us again after 3-4

days and you kknow what it is like they didn't even care about their

customers that their customers are suffering or what. This was the

first time i buyed the product of whirlpool nd i am sure that i am

never going to buy ant product of whirlpool again and i will advise

all my friends that they should never buy any whirlpool product.
if you want to cross verify my report ou can
my name is shubhneet goel
we bought this inverter on 26/03/08
this inverter is on my father's name Sri S.P Goel
my customer id no. is GB/c/0408/7181
my complaint no. is GB0408000118 registered at 01/04/08
my phone no. is [protected]
i am writing this on 15/04/08

I have brought Whirlpool washing machine in the year 1999. It has caught fire in August 2007. Complained to the service person. He suggested to go for upgradation of machine at the cost of 7500 plus taxes. now on 22nd March there was leakage found from the bottom of the machine. complained to the Whirlpool. Service engineer came and said that the part is to be replaced. When he left the home it is found that the supply line to machine was damaged. When complained to the Whirlpool, they said that it is done by me. In fact till service engineer visited home everything was ok and the leakage form bottom. Now agent is blaiming that i am cheater and to get part free of cost i am bleming them. It is surprizing to here such a words form service agent from Whirlpool. Now i decided not to buy any equipments form whirlpool in future. When I am honestly telling that it is damaged by service engineer, they are not listning and even not speaking on phone also.

My fridge Ice magic 285 has stopped working several days ago. The service Engineer who came to see the machine said that Printed Circuit Board has to be replaced. Whn I started contacting their customer services - call center, their standard reply for several days in a row is spare is yet to come & it usually takes time. When I said whom do I contact for urgent help, the person replied that I should have taken the phone number of service engineer when he visited. They can not give any phone number nor they can do any thing except parrot like repeating of status available on their screen.
Customer service is horrible & that is an understatement ! And hold ! I have a home care Plan which ofcourse does not care.
Probably prayer is a better & faster solution.

I've taken a Whirlpool Microwave in Oct 2005. After the warranty period I had done AMC as persuaded by the company representative. Since then I had problem twice and the 1st complain took 2 months to get rectified...the service staff says "there is shortage of spares".
Now again it is out of order and complain has been made, but again there is no spare parts. I really do not know how long it will take time. Micrawave is a necessity in todays life

Yes, it is absolutely right...whirlpool is pathetic...my fridge is out of order for last 2 months...no respite ..no solution...must ve wasted around 1000 bucks calling helpline alone

Customer service for Whirpool India is abysmal.

April 8
I registered a complaint with them about my refrigerator
April 10
After reminding them 2 times, a service technician called me and said he will be visiting my place sometime in the next 2 hours. I waited at my home for this guy and he didn't turn up. I called their service center and they said their service engineer is scheduled to visit me the next day.
April 11
A guy turns up. He went to the refrigerator looked around and said the the problem was that gas had to be re-filled. It will cost me around 800 rupees. I showed him my warranty cards and the details. The warranty card says 72 month warranty from 2005 Jan 14. But he says, Whirlpool does not give any form of warranty over 3 years and my warranty is not valid. But he will send someone to re-fill the gas the next day, if I just paid the transportation costs of Rs 200/=. He said, he will check the status of my warranty and re-filling gas is not covered by the warranty anyway.
April 12
Another guy turns up. Opens up some compartments in the back of the refrigerator and asks me who told me I needed gas to be re-filled. I didn't know the guys name. So he calls up his service center and gets the previous guys name. Tells me the gas is full. There is a sensor that needs replaced. He will come back the next day with the part.
April 15
Still no one turns up. I call back the service. They check their records and tells me that my refrigerator needs to be taken to the workshop. They ask me if the refrigerator still at my home. So they will have someone come soon to pickup my refrigerator.
April 16
No one still turns up. I call them up. They apologize profusely, and tell me they will chekc the status and give me a call back an update in 2 hours.
April 17
Still no service pickups, no call back from service. I call them back. They say they will check with their center and someone will come within the next 24 hours.
April 18
Still no updates. I call them back. They give me the same line. We will escalate it to our superiors. Someone will cme in the next 24 hours. I ask to talk to their supervisor. They are a BPO doing services for Whirpool Service. They are not allowed to let me talk to anyone else.
April 21
Still no updates. I call them up. I ask them for an address where I can send a written complaint. They are not allowed to give any other information other than what they see in their screen.

I can't talk to their supervisor, I can't send an e-mail, I can't even send a physical mail.

Whirlpool quality & also service is horrible, our double door fridge purchased in 2012 is down last 1 month, changed fan motor, lamp, holder, door switch and now they have disappeared? I had to call private service technician & get it repaired. Will never recommend to buy any appliance from Whirlpool.

S L jain
[protected]

Kind Attn: Mr. Varun Talwar
Head-Whirlpool Products, Corporate Office

Dear Sir,

With deep grief and agony, I wish to bring up the product quality of Whirl Pool refrigerator I purchased.

I have purchased a double door Refrigerator Model NEO IC 495 vide Next Retail India bill no. [protected] dated 15.08.2012.

Unfortunately, this refrigerator started giving some heavy sound during the 12th Month of warranty, which was later stopped in some days and we thought as body vibrations.

However, it took some time for us to realize that the Refrigerator has lost cooling except in Freezer section and by the time, the warranty expired by few days.

We have registered a complaint through Customer care and an Engineer from Royal Service, Navi Mumbai has attended the equipment vide job No.13779 .

On inspection, he reported that the Main Controller PCB has failed and need a replacement with a costing of Rs.3500/-

Sir, with deep shock, I am to submit that how the controller PCB of a Machine costing Half Lakh rupees can fail within 11 Months of use?

I have purchased this refrigerator with lot of expectation that it will give me trouble free operation for 7-8 years since it is from “Whirlpool”, the Company has the history of delivering the best and durable Products to customers across India.

Prior to Buying Whirl Pool, I have used brands like Kelvinator, Videocon etc which has given me long life time of 12 years, but how can I expect the best brand Whirlpool product can fail in 11 Months?

Does this shows that the Product quality of Whirlpool is actually not as felt in the Market?

Sir, as a humble customer who has full trust and belief on the Whirlpool brand, request you to kindly look in to my case as a special since the defect was developed during warranty (unaware of what was happening) and do needful to rectify the defect under warranty with no further financial OBLIGATIONS on me.

Awaiting for your quick and kind acknowledgement immediately as I am not able to use the Machine properly,

I remain,

Warm regards,

TN Sreenivasan
Flat No.301, Sunrise Arcade,
Plot 100, Sector 16,
Koperkhairane, Navi Mumbai

To
The Regional Sales Manager
Whirpool
Kolkata

Sub : Complain regarding after sale service of Whirlpool Refrigerator

Sir,

I purchased one Whirlpool Refrigeration Model Fusion 200 Premium from your authorized dealer M/s Multi Channel Electronics Pvt. Ltd. 23/17 Gariahat Road, Kolkata – 700029 vide Tax Invioce No. 77903 Dt. 13/04/2009.

I faced some problem of he Refrigerator formation of hard ice in the Deep Fridge and less cooling of the lower part and tried to contact you. South service centre Mob. No. [protected]/50227 but no response was received.

Thereafter I contacted the dealer who assured to send the service engineer. I waited for a month but nobody attended against the complain. My brother again telephoned the dealer on 29/09/2010 at 1:30 PM and the dealers representative misbehaved with him. He told to throw out the old one and buy a new. After pursuing he told sarcastically that service engineer will attend during 2014.

This type of behavior from your dealer is unexpected and implies that your product is not good which claims to be the worlds no. – 1 and also your after sales service is worst. I am thinking that I have made a great blunder buying your product and I shall advice my friends not to purchase your product to avoid after sales harassment and misbehavior from your dealer

However please confirm whether your service engineer will attend to look into the complain or I have to contact outside service engineer.

Awaiting for your early reply.

Date :
Place : 12/1A/49 Choubaga Road,
Kolkata - 700039
Cont. No. [protected] ( P. K. SARKAR)
JR. WORKS MANAGER
ORDNANCE FACTORY, DUM DUM
MINISTRY OF DEFENCE

11.12.09

From,
P.S.AMANULLA
#34/69, Perianna Mudali Street,
Sevenwells,
Chennai - 600 001.

Ref: P.S.Amanulla, Cell No.[protected],

Your Complaint No.CN1209010756, Dt.07.12.09
Your Complaint No.CN1209012616, Dt.08.12.09

I had bought the whirlpool refrigerator double door professional 450ltrs model from your showroom at chennai. It gives problem by non-forming ice for last one week after finishing its warranty.

Is it your products working valid for one year only?

I made a complaint on 7th and 8th December, 09 and a service engineer Mr.Sri Ram came but the problem persisted. Ref. Your Complaint Nos.10756 / 12616 and he demand to pay the amount of Rs.1800/= for repairing and Rs.340/= as a service charge. Kindly Note his cell no.[protected]

I again phoned and the same customer centre, they had changed as my complaint no.16726. and dt.10th December, 09.

But till day nothing has been done in spite of regular phone calls.

The product which i purchased from you is valuable Rs.35, 000/=. But no use of it.

Does the Co. have any policy to give prompt service?

I hope somebody higher up reads this and solves my problem

Thanks.

I have WP Icemagic 220L Elite and it has already given PCB issues twice in 5 years. Their quality of electronics is pathetic and more pathetic is their quality of customer service. Except for the compressor, they have everything that works only for an year where their guarantee elapses.

Hi

My personal suggestion not to go for Whirlpool, as i having a bad experience of buying Whirlpool refrigerator for 15 K where the main item refrigerator which is Door that itself problem. The Door Holder is made with just a plastic mould which got broken with is short life and there is no replacement from Whirlpool. Multiple follow-up with whirlpool made but the effort is waste.

sir
I purchase whirlpool refrigerator model 324 Silver royal Fasuion
6th sense automatic operating system i not understand please send to your person. thanking you.

md mukarrram
H no 24-150/3
2nd floor East anand bagh
safilduga
hyderbad 500 047
mobile no [protected]

Even we bought the Wirlpool Icemagic Refigerator, although which comes with the 7yrs warranty it still gives the same unique problem of not cooling. It's been 3 years now and we faced this problem yesterday for the first time. When checked with the local AC/Fridge repair walla he also said that parts have gone bad and said that it will cost me around 3000/- Rs so when asked him for the service center's number he refused and said "Aapko nahi milega sir blah blah blah... merese kaam karvana hai ya nahi... I said I will get you the parts and give it to you" , I thought of checking with some other guys too. Hopefully will come to know if the problem is with the parts or not.

Even I think that these Foregin Refrigerators and washing machines are not reliable... better buy Indian only, at least you wont have to worry till 10 yrs.

Whirlpool refrigerator giving Many Critical problems

We have purchase Whirlpool 350 ELITE Refrigerator in 2003 dec, from Rajkot dealer .After some 4-5 month its stop working, ( We have all record Date written on the Back of refrigerator),we complain service center & After checking by service person, he says compressor is defective & need to replace, so after some 10-15 days after fighting to Ahmedabad service chief, he send us new compressor which was removed from new refrigerator, Then in 2004 again its gives problem, we call service person & he says PCB, Electronic Refrigerator control Module is Defective & need to replace, we pay some of 2500/= Rs + for the same.

Then in 2007 then same above problem occur, & need to replace the Module, we again Pay for 1160/=Rs so in Just 4 years its give majore problems, Whirlpool refrigerator many complain on net which By Mr Mohan, Kamal Budhdev, & many more which are right, we have seen than Indian Refrigerator Godrej, Kelvinator Etc... which gives trouble free operation, for atleast 10-15 years, The whirlpool refrigerator which is not proven for indian condition why whirlpool should modified the module & give replace to customer, Kalpesh

I fully agree with Mr. Mohan V Bhode. I also bought Iceberg 310 ltr refrigerator on 15th March,07. It was replaced the same day as the gas was not circulating in the pipes. The second refrigerator is also giving problem. The gasket of lower door is not in touch with the body. I made a complaint on 14th May, 07 and a service engineer came but the problem persisted. I again phoned and the same service engineer came and informed that the lower door has to be changed. It would take 4 or 5 days.But till day nothing has been done in spite of regular phone calls/e-mails.

Does the Co. have any policy to give prompt service?

I hope somebody higher up reads this and solves my problem

Thanks.

AS FAR AS WHIRLPOOL INDIA IS CONCERNED, THE PHRASE "CUSTOMER SERVIVE" DOES NOT EXIST. YOU GIVE HOW MANY NUMBER OF COMPLINTS YOU WANT, THEY JUST DO NOT CARE. THIS IS OUT MY OWN EXOPERIENCE WITH WHIRLPOOL INDIA FOR THE PAST THREE WEEKS, TRYING TO GET MY MICROWAVE OVEN REPAIRED. THERE ARE ONLY EMPTY PROMISES. I HAVE NEVER SEEN SUCH A BAD SERVICE FROM ANY OTHER COMPANY.

AS FAR AS WHIRLPOOL INDIA IS CONCERNED, THE PHARSE "CUSTOMER SERVIVE" DOES NOT EXIST. YOU GIVE HOW MANY NUMBER OF COMPLINTS YOU WANT, THEY JUST DO NOT CARE. THIS IS OUT MY OWN EXOPERIENCE WITH WHIRLPOOL INDIA FOR THE PAST THREE WEEKS, TRYING TO GET MY MICROWAVE OVEN REPAIRED. THERE ARE ONLY EMPTY PROMISES. I HAVE NEVER SEEN SUCH A BAS SERVICE FROM ANY OTHER COMPANY.

Sir,
It is a matter of sorrow that after several times complain through e-mail in your website/e-mail ID, I have not got any reply from your end. Basically this type of harassment was not happened in my life previously. Again I am strongly complain against your authorized service center M/s - Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – [protected]/[protected]. His conduct/behavior with the customer and as well as workmanship is very bad.
Again I am telling you that please replace the refrigerator by a new one. Because I don’t want any repair further again. Otherwise I will force to purchase another refrigerator. I hope after viewing all the facts you will sure replace my refrigerator.
Again I am furnishing my details for your reference. I strongly complain against your service after selling a product. Hope that after viewing all the facts you will take necessary action immediately and replace the same with a new one, so that I can relief from this problem forever & my family peace which was disturbed for the same may return and fulfill with happiness as was in past.
I would like to draw your kind attention that I am Sri Sanjib Kumar Deb, a govt. officer of Sports & Youth Services Department, Govt. of W.B. (Ph. No. 033-[protected] Res. & M. No. [protected]) have purchased a refrigerator (250 ltr, Mastermind Elite, C/N No. CTV/2568/07, Sl. No. INAO72709554) from Capital Electronics (V.I.P.), (Unit of Anand & Co. Electronics Pvt. Ltd.) of P-161, V.I.P. Road, Sch. VIIIM, Kolkata-700054, Ph. No. [protected]/7098/[protected] on 28.07.2007.
In this connection I want to state that, last few months on & from January, 2008 I am facing such a problem by this fridge/refrigerator which was not happen in my life previously and at the same time my family peace is also disturbed by the same. I have reported all the facts/problems minimum (10-15) times to Capital Electronics as well as local authorized service center named Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – [protected]/[protected] and they also visited my house minimum 10 times and after repair of each time they have told that “Sir it will not create any problem in future, if again it will happen we will replace the same with a new one”. But, unfortunately, I am facing the problems till now and getting no service for your branded production refrigerator. I have told minimum 100 times to Capital Electronics as well as local authorized service center that please replace the same, but I am fully hopeless regarding your service after sale of any product. In this modern generation no family can live without a refrigerator, whereas my family is living without refrigerator during a long period (more than six months). I am very much anxious and at the same time helpless also regarding the same matter.
Under the circumstances you are requested to take necessary steps so that I may escape from that problem forever and if possible please replace the same fridge by a new one. Treat this case as an extremely urgent.
Hope to receive your help & co-operation against your service which will also carry the good-will of company.
Thanking you,
Yours faithfully,
SANJIB KUMAR DEB
Sub-Asstt. Engineer (Electrical)
Sports & Youth Services Deptt. (Sports Wing)
Govt. of West Bengal

Whrilphool service and support is very poor. I will not recommend anybody to buy this product. Service and Support very waist. For example if we report a complaint they will respond only after one week or in after two weeks. I don't know why they do like this.

I do not know about refrigerators, but I bought a fully automatic whirlpool washing machine in january 2005. Within a few days I found that it was tearing my clothes. Following my complaints to the company, I was given a replacement machine in April 2005. This new machine worked well till march 2006 when it began developing electrical problems. The company provided service under warranty till April 2006. Electrical faults continued to appear. A serious fault disabling the machine occured in September 2007. The franchisee of the company has been unable to resolve the fault till date. Meantime I have signed an annual maintenance contract for the machine. I do not know if the manufacturer is aware of the competance or otherwise of his franchisees. The exact reason for the fault to appear is not known till now. The electrical wiring deck has been changed and the motor to go with it. I have been without a washing machine for almost three months now. One thing for sure. I would never recommend a whirlpool washing machine to any one. They do not have a place to complain in their website. Do they have so much faith in their service network that they do not listen to any direct complaint?

Absolutely right. Whirlpool's products are the worst among all electronic company.

I have FF350 and faced contrller problem within one year of use. Local dealer charged for it. Again after one year of use I am facing another problem :
" Water leakage from the rear of the fridge " Now my question is
1) This water is very limited quantity. and drains once in a day or once in two days. Cooling still proper both upper and lower.
Is it due to ice accumulation problem ?
2) Is it due to thermostat which does not operate blower fan timely ? Where is this thermostat located ?
3) I want to know the source of water. When the technician will visit he may not see the water. Should I allow him to research ?
Your early reply will be appreciated. Best Regards
Engr. H . Kundu e.mail haren_kundu@hotmail.com
P-37, Lake Town, B- Block Kolkata 700089
E. Mail. haren_kundu@hotmail.com Tel...[protected]

Even i have a very bad experience with Whirlpool refrigerator Model FF350. Purchased on 22/04/2004. I really curse myself why i bought the above refrigerator in spite the dealer told me to go for Samsung.

A&E wins the All around award for worst customer service in the world. Whirlpool and A&E have taken terrible customer service and made it even worse. My dealings with them started in early April 2008 and after 4.5 months it still hasnt been resolved... Yes over 4 months and 4 trips by A&E technicians.

My saga started with a microwave from Whirlpool. My elderly mother had gotten the insurance for peace of mind. The microwave stopped working a year into the insurance. The first complaint was made on April 4th, 2008. She got scheduled for a technician to visit on April 18th. He ordered a part for the microwave after having spent 10min. The part was finally shipped 2 weeks later and then the appointment scheduled again which took another 10 days. The technician comes in and realizes that this is the wrong part and leaves telling her that he will order the right part this time. And here we go again. It takes 3 weeks to ship the part and another 2 weeks to schedule a technician. We are nearing end of June now -- about 2.5 months since the first call. The technician installs the part and it still doesnt work. He concludes that there is no issue with the microwave but with our internal electricity and tells my mom that she should look into this asap as it could have serious consequences. So she hires an electrician to come check the internal wiring. After paying $200 to the electrician we are told that this is a new house and there is nothing wrong with the wiring. He then goes on to clearly demonstrate that the issue is with the microwave. Great. Time to call the wonderful folks at A&E again. I also call Whirlpool to really get to the bottom of this. I figured they would care about how their outsourced company was dealing with their customers. I even asked that they send someone else than A&E. However, I was politely told by the supervisor that since the ticket had been opened with A&E, I have to complete it with them. There hands are tied and unfortunately they cant do anything to help. When I made the point that this insurance is not really buying any peace of mind and cant use the microwave at all, I was slyly told that it would be better if I just go buy a new microwave. Hmmm.. So why do they sell insurance in the first place. Ahhhhh. Bingo... Most customers would have given up after the second month and this is what Whirlpool and A&E counts on. It clearly improves margins for Whirlpool by screwing the customers. Get money upfront for value that is a mystery and let the customer end up holding the short end of the stick. I really wonder how are American companies are going to compete with the Asian companies. The rapid rise of companies like LG and Samsung taking away market share from Whirlpool doesnt surprise me anymore.

Well, enough about my rant on macroeconomics... I finally muster up the energy to call A&E and get an appointment for July 24th. The technician comes in and this time I am there since my Mom has been tricked by these guys 3 times already. I repeat the experiment that the independent electrician had shown us. He acknowledges and agrees that the problem is indeed with the microwave. Within 5 minutes he nails the issue to a corrupt power cord which now needs to be replaced. He calls in the part to be shipped. I had learnt about the serial nature of setting appointments and asked the next appointment to be scheduled rightaway. It got scheduled for Aug 8th as that gives enough time for the part to be shipped. I called on Aug 7th to figure out where the part is. I was told it was getting shipped on Aug 7th and that they have to now cancel the Aug 8th appointment. Well, ofcourse. What else should I have expected at this point. Now its Aug 14th and I call again. I am told that the part has still not been shipped and that it is the manufacturers fault. I asked to speak to a supervisor and spoke to Rebecca, who assured me that she will personally call the parts department and figure out why a power cord was taking so long. I now have an appointment set for Aug 22nd, 2008. Lets see if they can manage to stretch this even further.

Its been 4.5 months since this saga started. I have gone from frustration to amazement and seriously I am somewhat amused on how terrible Whirlpool's customer service is. I would love to write a business school case study on this.

btw: when I had asked to get A&E's corporate HQ phone number I was told that they didnt have it at the call center. The best she could do was to give me an address. Well, I am sharing it here if anyone feels like writing snail mail.

1300 Louis Henna blvd
Round Rock, TX 78664

Lesson learnt: NEVER buy extended insurance. Its far better to just throw the appliance and purchase a new one. This way you never have to deal with any customer service. Plus they should change the name from Customer service to Suckers beware.

A& E is not Whirlpool and is not responsible for all of Whirlpool defected appliances. Whirlpool is garbage! Whirlpool gets $100.00 dollars for every extended service plan everyone buys on top of what you payed for everything you bought! A& E does everything they can on DEFECTED APPLIANCES! Whirlpool replaced my oven after my kids would not get up for school and after the fire department and gas company were here because my children would not get up for school. You have to follow Whirlpools protocol. Tech after tech after tech have to come out. Then Whirlpool only gives you $ 50.00 for all the food their oven has not cooked or burnt which is then garbage. If the oven would fit in the trash like all the food I would throw that away also. I will keep playing Whirlpools game until I get a new oven! They have already replaced the first one so this is # 2 so I will be going on oven # 3! GARBAGE!

the wrilpool is creating this kind of issues to most of the customer.
am also one of the victim .
am purchased a Front loading washing machine during Dec 2010 and there was sivere complint in the m/c and they are unable to rectify and picked the m/c for replacement during Sep'12. but till date there is no responce from either service or company even after somany reminders.
my humble request to all the consumers, kindly dodn't select wrilpool product at any point of time. if you are ready to face the troubles from wrilpool you can...

hi everyone
this is regarding very poor after sales routine service provided by whirlpool india under 3/4 yr service contracts offered by them. first they will lure you into buying the company provided service contracts in the name of warranty like services during the contract duration, especially routine servicing of ac twice a year but then no one will turn up at the time of your requirement even after you have made umpteen calls. they will just listen, register your complaint, say sorry BUT simply not turn up for service. moreover all the numbers will be call center numbers and you will also not even be able to track the right person. so beware of this gimmic. buy the product but not the service contract.

if any one has faced similar problems and found some solution, i will be obliged if you can guide me and send an email at the address.
regards

Once the LEON'S sales man is done with you, have to go to payment area. Where ONCE THEY HAVE YOUR MONEY-TREAT YOU LIKE CRAP! Wouldn't let us have a copy of their "store policy". All staff would just sit on their butts & not get up, just stare at you, being obstinate/ rude. Even the "manager" took his time -couldn't be bothered, talked to us from a doorway! The Whirl Pool Cabrio is loud & 1st load wouldn't fill up with water, clothes on top are dry washing. 2nd load got wet; the towels absorbed the water, then continued to wash with NO water! so called LEON's to complain bout faulty washer. They said NOT THEIR problem, to call WhirlPool. WhirlPool sends over service man (& if service man finds NOTHING wrong, we will be CHARGED for the call) I took VIDEO of all 3 washes. he says can't use NORMAL cycle! have to use BULKY cycle at ALL TIMES! then what is the point of having NORMAL/ CASUAL/ LIGHT cycles; service man said can't use them, wont fill with H20! and the NOISE as it washes- is part of the products system. After two washes & dryer- clothes are STILL DIRTY! WHIRLPOOL WON'T exchange for us! for a different model! and LEON'S WON'T take back or exchange either! so you ARE FORCED TO LIVE WITH TERRIBLE PRODUCTS FOR THE NEXT 10 YRS.! (doubt they will last THAT long!) NO MORE LEON'S & NO MORE WHIRLPOOL! EVER!

I called in June 22nd to have my warm fridge looked at and was told that they only have one service company in the area which is AE Factory service. According to the girl on the phone, they are booked until July 6th. The person said that they were going to send out an email to search for another service company with a better time window and then was told that someone would get back to me within 24 hours as they work on a 6 day work week. I waited the 24hrs and called back the next day only to be told that it takes 1-3 days to find someone to take a look at my case then they determine who to send out to look at the fridge. Finally, I get a call on the 26th and was told that they are trying to find someone to send out if they can't, they would get me a new fridge.

To be honest this did not make much sense to me but at this point anything was better than having no fridge. I waited until 5pm on June 29th and called them again, in which I was told that my case is still under review. I was so livid that I then asked to speak to a supervisor and she said it would take 1-3 days for a supervisor to get back to me.

I am so irritated, and frustrated with the lack of customer service and the protocol procedures that they might as well just buy every single person a new fridge when it craps out because they can't get a single person out to fix it. The process is as follows: The fridge breaks, I call the warranty company, they give me a 24hr window, I call back, they say it's a 72hr window, I call back, they say my case is still pending, I call back again, they say they're trying to get approval to do something but who knows what thatis.

I have now been without a refrigerator for just over a week and everything we had was spoiled.

Lowe's literally has done nothing to help even though they sold us the fridge AND use this warranty company. I also tried to get help from the store level(1198 Woburn ma) and was pushed back to call the 1888 number.

Then to add insult to injury an AE factory service truck was broken down on my street with a flat tire as I go out to dinner with my wife because we have no food in the house. If the guy was going to my house, I had NO idea because I wasn't called, emailed, or contacted in any way. Chances are that it was an odd coincidence that the truck happened to be on my street but seriously? The dude was ON my street and he couldn't call me or AE couldn't tell the guy to swing by? Absolutely abysmal service!

Lowe's has the worst partners and their customer service is atrocious and they just dump customers off onto this horrific service company and expect us to use their services again in the future.

This experience was so terrible that I will NEVER do business with them again and I will make sure I tell all my friends to stay away from them. I will also be calling the consumer affairs department on Monday for stealing my money for the extended protection program which is completely and utterly useless.

improper service of water purifirer. no one come to check it properly.we r taking regularly water bottle from market . we r going through mental harassement

I bought Whirlpool, WASR012k20, 1Ton split AC on 23 April 08, it got delivery on 25 Apil 08 (with chiller unit box being in open state and blower being in packed state, the delivery person told that they check it before delivery) and installed on 26 April 08 without testing (as the person who installed AC do not have time to wait till my electrician to come and fix proper electrical connections). I have specifically asked about the gas in compressor is perfect or not and they said as it's pack pieces will not be an issue. After installation person left, my electrician did proper connection and started AC and found to be working fine (though cooling was not very efficient as compressor found to be on for 4-5 hrs continuously to drop temprature from 31 to 25 degree celcious. The room area is 110 sq ft and 1ton AC is best suitable for 120 sq ft that is what has been told by dealer DASS).

On next day (27 April 08) afternoon i started AC and found that there is no cooling at all and compressor being on for more than 4hrs and temprature being constant at 28 degrees only. I have changed no settings that from yesterday.

Called the person who installed it and he told that he will repair it or if require will replace the unit tomorrow by 12 PM ( I was bit surprised with answer "will replace if required", i have not told anything on replacement, i just wanted to make sure that installation was correct or not). So again called the dealer DASS Elec (its in pune Shastri nagar Yerwada) but not proper answer was given on why this could have happened. They asked to contact person who installed AC. (Was that not dealers duty to contact him and update me, still i did that before they reply like that). They gave no proper answer.

I AM SUFFERING EVEN AFTER PAYING FULL AMOUNT OF RS.20, 000/- PLUS RS.2300/- INSTALLATION CHARGES. NOBODY IS THERE IS ADDRESS THE ISSUE. AND I HAVE NO OPTION LEFT TO WAIT FOR INSTALLATION PERSON TO COME TO MY PLACE. AND FOR WHICH I NEED TO TAKE LEAVE FROM OFFICE AND NEEDS TO BE AT HOME FOR THEM TO COME AND CHECK.

WHO IS RESPONSIBLE FOR THIS, WHIRPOOL OR THE DEALER DASS ELEC OR BOTH?

Such as worst experince from that dealer DASS electronics at shastri nagar and do not know how a company like whirpool deliveRs defective piece which work for just 9-10 hrs and then stops functioning as mentioned. Are there any quality checks really happening at Whirlpool? It seems to be big name but no quality deliverable and services.

I am waiting for tomorrow for installation person to come and check it. Suppose if it happens to be prob with unit or with installation can i go to consumer court against whirpool and/or the dealer DAAS electonics for not providing me quality product and service? What is the procedure? Why dealer is not answering my questions properly?

Thanks,

Milind Sawant
Viman Nagar,
Pune - 411014

My whirlpool front load washer has been broken now for more than 8 weeks! I have contacted Whirlpool Canada for service and paid their certified technician $118 and still the washer is not repaired. They have even sent me another independent service technician to look at it. The problem seems clear and simple to fix but for some reason they are not able to resolve it; mainly because they are not able to say when the parts will arrive and they keep missing date after date. I also believe that the 1st service company "Platinum" were under qualified and wrongly diagnosed the problem which caused even more delay. I have called today and talked to supervisor and asked him to start a prorated exchange for the washer since it seems not clear on when the parts will arrive but he mentioned that I will have to wait for 2 more weeks on top of the 8 weeks without a washer to process that. I asked him if he could keep the maintenance call open and see which will happen first taking in consideration that they are not able to set a fixed date and it has been that long, but he refused and insisted its one or the other. I am at my wits end and all what I am asking is for an immediate solution as to fix or replace as I believe I have been patent to wait for long enough.
Its a shame how a company like such fails to simply stick to a date to do what seems to be a regular service call.

my name is meenu rathore datta i have a fully automatic whirlpool wasing macine with annual maintatnce package valid up to april 2012 i had complained in whirlpool customer care on 15/11/2011 complain no; DL1111013521 NO ACTION IS TAKEN AND CASE IS CLOSED WITHOUT OUR APPROVAL AGAIN WE HAD COMPLAINED ON 5/12/2011 COMPLAINT NO:DL1211003305 AGAIN THE COMPLAINT WAS NOT ATTENDED AND CLOED WITHOUT OUR KNOWLEDGE OR SATISFACTION CODE, AGAIN COMPLAINT DONE ON 8TH DEC 2011 COMPLAINT NO:DL1211007422 AGAIN NO RESPONSE NOW WE ARE PLAINNING TO GO TO CONSUMER REDRESSAL FORM / CONSUMER COURT IF NO RESPONSE IS MET IN NEXT TWO DAYS------------MEENU RATHORE DATTA MOB NO : [protected]

When I contacted the company today to ask what recourse I have. The customer rep said I should have followed the manual on care. I told him I did, follow all the above and beyond instructions and he basically said he can do nothing. I told him about all the complaints I read about on line and he just would not offer any help. I'm hoping something can be done about this here. At time of purchase no one mentioned any issues with these machines. The extended service plan same issue.

Oct.29, 16
Something has got to be done about all the complaints on the Whirlpool. This is so wrong that we as the consumer can't get the help we need. Whirlpool products are rejects. Whirlpool 50gal tank with a misinformed warranty was purchased in 2008 warranty good for 12 years but having a problem with it. There is to many complaints on products and warranty with no help this is bad business.

We purchased a Whirlpool Refrigerator serial no.INE080400053 Model No.11066 on 26-03-2008 for Rs.35750 vide invoice number 3897KMC from DASS ELECTRIC TRADING CO.(P) LTD. I think you will agree that this a costly and luxury item for a service class and onetime heavy investment. Unfortunately the refrigerator developed problem - no cooling down of the lower compartment. A complaint was lodged at 022-[protected] on 24.9.2009 registered at serial no.PN0909006533. This complaint was attended and a technician opened the appliance and only suggested me to keep the refrigerator closed for 12 hrs and if it do not work he would again come. As it did not work I again called the same technician who directed me to book a complaint again. Accordingly I again booked a complaint on 26.9.09 registered at serial no.PN0909007265. Thereafter I atleast called the service centre, technician, call centre at Bombay, Dass Electric co atleast 50 times when the Service Centre informed that the Censor fitted is not working and it needs replacement. Also informed that the said spare part is not available at Pune and they will place order and as soon as it is received it will be attended. The same person attended, examined
and informed that the PCB needs replacement the cost of which as informed was Rs.1800/-. We agreed to it. That was replaced and we paid the said Rs.1800/-. But the light connection inside has not been given and he has told he would do it on Monday which I hope. This is the state of affairs prevailing in the so called reputed company. Now I regret having purchased a whirlpool refrigerator. t a time I felt like throwing it on the road despite the heavy price paid. I had a Godrej 165 ltrs frg.which gave me trouble free service of 18 yrs and again I had a Godrej ultra which also gave me a trouble free service of 14 years. I have gone through so many complaints about whirlpool frig on this site and I doubt whether any of the public grievance have been attended or not. Now whoever go through this complaint I will request and suggest "never buy whirlpool product". I hope the future generation will go in for an Indian Product like Godrej etc. I hope I will get some response for this grievance.

wendyscowboy
8:10 PM (1 hour ago)
to trish.walker, me

I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>>

What's Included
Brother HL-L2370DW Wireless Black-and-White Printer
Starter toner cartridge (approx. 700 pages)
DR-730 drum (approx. 12, 000 pages)
Quick setup guide
Installation CD-ROM
AC power cord
As You Can Read For Yourself, So Since It Stated It Includes A 700 page as Well As A 12, 000 Page Toner/Cartridge /Drum/ I Assumed It Could Be A Typo ! So I Contacted The Chat Dept. to Verify This, I Told Your Chat Rep My Situation What The Description Said and It Could Be A Typo, So Before I Order I Want To Be Sure That I Would Receive Both Cartridges, He Assured Me That Best Buy Was Honorable as I Was Trying To Be and That If I Didn't Receive Both Cartridges in The Box Best Buy Would Definatly Send Me One at No Charge ! I Received the printer and Only 1 Cartridge In The Box, I Contacted The Chat Again and They Said To Take it up with my Local Best Buy, So I Contacted Our Local Best Buy Here In Apple Valley Calif and Talked To The Store MGR Lees Rayes Who Was Rude Disrespectful and Is A Liar ! He Said He Had The Item Description right in front of him and it said it only comes with one 700 page cartridge ! I Told Him Thats Not what it states in the description and He said it did ! I Included Above what it states in the description PLEASE READ IT ! It Does Not State it to Include Only One Cartridge Anywhere ! Furthermore why would it state a 12, 000 page at all for that matter if not included, under whats included ! So This Has Become A Hugh Waste Of My Time And Situation That Has Set A Rise In My Blood Pressure ! Now I'm UPSET ! Please Don't Blame Your First Chat Rep For Assuring Me That Best Buy Would Honor The Second Cartridge if Not Included, He was just Convinced In His Company's Responsible Ethical Standards, He Obviously has not met My Local Store MGR LEES, I Was Honorable And Before Purchasing Questioned The 700 page and 12, 000 page cartridges that it states are included ! So Now I Must Go Buy Another Cartridge, So I Can Finish My Job as well as dealing With This BS ! Im Very Disappointed In Best Buy At This Point, And now must consider Doing Business With You in the future ! here is a copy of the first transcript >>> Please Let Me Know Your Intentions Regarding This Matter ! I'm A Very Disappointed Customer At This Point ! Don Cone [protected]

Hello, Visitor-[protected]-18678,
Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon.
General Information

Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Oct 09, 2019 03:24:34 GMT Oct 09, 2019 03:34:10 GMT 00:09:35 Stephen Roberts INT-va1appis16-[protected]
Stephen Roberts (03:24:38 GMT) : Thank you for choosing Best Buy, my name is Stephen Roberts. How may I assist you today?
Stephen Roberts (03:24:46 GMT) : Nice to have you on this chat, Don.
Visitor (03:24:47 GMT) : hi
Visitor (03:25:19 GMT) : Im Interested in your laser jet printer hl2370dw
Stephen Roberts (03:25:55 GMT) : Great! How can I make things easier for you?
Visitor (03:26:12 GMT) : It say it comes with a toner cartridge and drum is this correct ?
Visitor (03:26:24 GMT) : Brother HL-L2370DW Wireless Black-and-White Printer Starter toner cartridge (approx. XXX pages) DR-XXX drum (approx. 12, XXX pages) Quick setup guide Installation CD-ROM AC power cord
Stephen Roberts (03:27:05 GMT) : Let me check and help you with the product specification right away.
Visitor (03:27:15 GMT) : I Want To Purchase And I Want to Be Sure The Drum Is Included
Visitor (03:28:05 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ?
Stephen Roberts (03:28:21 GMT) : I see the product come with Brother HL-L2370DW Wireless Black-and-White PrinterStarter toner cartridge (approx. XXX pages)DR-XXX drum (approx. 12, XXX pages)Quick setup guideInstallation CD-ROMAC power cord
Visitor (03:28:43 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ?
Visitor (03:28:55 GMT) : Can You Assure Me
Stephen Roberts (03:29:47 GMT) : Yes sure, if in case the promised product is not delivered to you, you can contact us and we will help you with the replacement.
Stephen Roberts (03:30:12 GMT) : BestBuy is all about customer satisfaction and we keep our promise.
Visitor (03:30:17 GMT) : not what im asking you
Visitor (03:30:42 GMT) : If the drum is not included will i be sent one at no charge
Stephen Roberts (03:30:52 GMT) : Yes you will receive it,
Stephen Roberts (03:31:06 GMT) : You will get one for no charge.
Visitor (03:31:32 GMT) : Ok Cause I Thought It Maybe A TYPO
Stephen Roberts (03:32:47 GMT) : No worries! As I told BestBuy is all about customer satisfaction and we will keep our promise.
Stephen Roberts (03:33:07 GMT) : You will be sent a copy of the transcript via email once the chat has ended for proof.
Visitor (03:33:28 GMT) : Alrighty its a great deal then THXS D
Stephen Roberts (03:33:42 GMT) : Is there anything I can assist you with today?
Visitor (03:34:04 GMT) : Nope Have A Good Evening
Stephen Roberts (03:34:08 GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide.
Sincerely,
"This email was sent from a notification-only address that cannot accept incoming emails. Your privacy is important to Best Buy. For more information on how Best Buy protects your privacy, steps you can take to protect your personal information and alerts on privacy risks facing consumers, please visit the Best Buy Privacy Hub. "
Best Buy Privacy Hub

During this past week I had two problems with Best Buy. 1. I checked for laptops, compared prices and decided to buy in the Woodbridge Store Sony Vaio model VPCCWALFX/L. When I was ready to pay for it I was informed that it was not in stock (it was not a sale item), and I was told that the product was discontinued and they were out of it for some time. Why would they do something like that. I lost very valuable time assuming that if it was on display it was available. I definitely think this is really bad in a store like Best Buy.

2. Nevertheless I continued and since I had already lost so much time I bought another model, this time a HP. They asked me if I wanted to have a backup disk, I accepted, paid for it and was told to pick it up at 7:00 pm that day 20 June 2010. I was there and was told that unfortunately they had not have time to get to it. This was last night. I contacted the supervisor at the store, Naira Arshad, who told me that they were going to call me first thing in the morning as soon as the backup was ready. It is 11:10 am and I still have not received the call. Please note that I have waisted a lot of money. I had planned a trip to New York this morning which I had to cancel because of this. I definitely think that I should be compensated for all the time and money I have lost. I will appreciate if you could contact me.

I bought a 50' LG plasma tv in 2005 and also purchased a 4 year extended warrenty the tv already came with 2 years so that is a total of six years. about a month ago my tv made a pop noise ands completly shut down...it is now 2010 and the warenty isnt supposed to end until 2011 but they are now telling me that it ended in 2009. 4, 000 down the drain!

I went to Best Buy in Sunnyvale, CA on Oct 16th @ 9:45am before the store opens just to get a DVD and two Tranformers Exclusive Toys. There are only two different Transformers toys and I just want to buy one of each but the sales person doesn't want me buy two because it's only one per customer. So told her I'm only buying one of each and it doesn't say "One per customer on your ads. So she called the Store Manager her name is Linda Ruiz and explained her the situation. The manager then check the ads and I was right it doesn't say anything about "One Per Customer" but the manager still doesn't want to sell me one of each toy. She said I can only buy one. So I told her again I'm only buying one of each and I'm not buying two identical items, so that still consider as one per customer. After arguing with her almost 15mins. She ask me "which one you want to buy because you can only buy one. The supply is limited we can only allow one per customer. So I said "I already told you I just want one of each". She rudely pull one toy from my hand and told me "Sir, If you don't want to buy just one I'm asking you to leave". I was so upset drop all the items I was going to buy and left. Another issue is she was allowing one of her employee to complete with the customer by grabbing one of the toy for himself as well. And when I was driving back to work I just realized that I have a two inch cut on my right pointing finger from the plastic case of the toy causing it the way she roughly pulled the plastic case of the toy from my hands.

The issue here was Linda Ruiz doesn't know or understand what is the meaning of "One per Customer". I wasn't buying two identical toys. I was trying two buy two different Transformers Characters. Same thing as buying two DVD's with different titles.
I took off from work, spent gas just to be there on time and this is what I get as a regular customer? Fry's Electronics isn't the best with customer service but never treated me like this.

I would like to address this issue with Best Buy Manager Linda Ruiz of Sunnyvale, CA for being rude and miss treating me as a customer.

Bought a computer acessory for $119.95 plus tax and I paid CASH not credit card .

29 days later I see an ad from Fry's Stores and they have the identical acessory for $79.95.

The next day I called a nice lady in customer service to ask whether I can go to a Best Buy closer to me to go in and get my $40 difference...yes she said..just bring the Fry's ad and your cash register receipt.

That afternoon I went into the Tustin store of Best Buy and the "Customer Specialist" (that's what was on his name tag) said (after 10 minutes of explaining TWICE) that he would "check on it".
5 minutes later he comes back..."I need your phone number" he says. I say no. He then goes somewhere again...now he wants my driver license...to write down the DL number...that was a big NO!
I ask for the store supervisor. Guy appears 10 minutes later...(NO name tag) in a Best Buy shirt. I ask and he says he is the "Operations Manager...the store manager is not in" (at 4:30 in the afternoon?)
I got nowhere with this clown who also demanded my drivers liscense...I told him he had neither a gun or a badge...I tore the ad and receipt up and left it at the counter.

Actually the three times I ever went into B.B. it seemed that all the sales people were EX used car salespeople. Very Pushy and follow you around. FAIL...never again will I darken B.B. 's door...there are too many similar stores and at lesser prices for the same item.

Let me start by saying we have always been good customers of Best buy, making small purchases that never required the assistance of a sales rep. However, when we spent $1, 000 for a new HDTV last night it was as if they didn't want our business. In retrospect, we should have left and gone to Sears IMMEDIATELY (probably still will return the item and go to Sears) which matches prices on any Best Buy items. We were ready to drop a few thousand dollars last night, but the 1st THREE TVs we were interested in, that had been advertised and were out on the floor were apparently sold out (nothing in the back according to the sales associate), when we finally settled on a 50" Plasma (ugh!) Samsung non-3D HDTV as our 4th option (the first time they actually had the item) we then wanted to purchase a new Blu ray player and tv stand w/ wall mount. Again, they had the items we wanted in store with no indication they were out of stock, but the rep (who made it very clear at this point that we were keeping him from going home because his shift was over) said they didn't have the items because new items had come in that weren't displayed on the floor yet. Yea, I'm so sure. Anyway, at this point we figured we would rather keep the additional $600 or so (on the tv stand and new blu ray player)and go purchase those items elsewhere... like a place that would appreciate a customer that wants to drop a few thousand dollars in their store... in the economy. It was not teo seconds that we finished paying that our rep had his coat and gloves on and left telling us to wait up front for our purchase. In the meantime my husband (who is disabled from an old sports injury) got our truck and pulled it out front to be loaded. After getting the 3rd degree from the security guy (who was 5'2" and about 120 lbs soaking wet) I continued to wait with our tv for literally 20 minutes in front of the exit. Finally, my hubby got fed up and went to wheel the tv out himself. well, when scrawny security said we couldn't use their handtruck, my husband tried to lift the tv and carry it himself. I protested because he is not allowed to lift heavy items, has already had two knee surgeries, and I don't want anymore. -- at that point I asked if anyone was going to be assisting us - one of possible five customers in the entire store (they weren't busy at all, another indication you would think they would want our business and be willing to treat customers with respect) and scrawny security just shrugged and looked embarrassed. Finally, literally 20 minutes after paying some guy appeared and wheeled the tv out to our vehicle. I am never making another best buy purchase again... not even one dvd... ever! I also encourage you and everyone I come in contact with to do the same. We would've also purchased an extended warranty, but we were so disgusted at that point we said we didn't want to give away any more of our money to this slimy chain. Now, reading other complaints about warranties on this board, I am so glad we didn't. You know why they aren't a Fortune 500 company? Because they employ rude and incompetent staff and make high paying customers feel like idiots (when, in actuality, they are the ignorant ones). Go to Target, Kmart, or Sears... shop Best Buy only at your own risk.

I had ordered a Portable DVD Player. It was sent to the wrong address. It was sent to West Virginia, instead of California. I tried to stop the item from shipping from Best Buy warehouse, when I got the notice from Best Buy of address change. They said: it already in process to be shipped, sorry can't help you. So I called and was given a case # [protected], about the problem. I have been working on this since 2/15/10. I have sent in a number of e-mails. UPS said: all Best Buy had to do is let them know and they would pick it up and send it to me in California.

This store has the worst customer service I've seen in 10 years. I bought a laptop that was offered on the website with a package worth $150. They gave it to me without th package saying they can't match the offer and then I came back again to replace it with another laptop since I felt like being deceived and they wanted to charge me a restocking fee for exchange. The manager was very rude. I spent over $4000 over the years on this store but this will be my last time buying from Bestbuy.

Please be aware when buying things even within the 14 day period since they'are gonna charge you if you exchange. Very frustrating.

Today I had the worst experience shopping anywhere. The sad thing is Best Buy originates from MN, what an embarrassment if people see what a junky Best Buy we have. I purchased my laptop online at BestBuy.com, got my e-mail as order prove to go pickup. I'm over there around noon the day after I got my e-mail of it being ready for pickup. I get there they don't have it in the pickup area yet. I wait for them to bring it up and when they finally do the person that was helping me disappears, helping someone else while there are so many of them around, totally slows down the whole process. The slow service wasn't what made me mad though it was their carelessness. Another person hands over my stuff but she didn't give me their receipt, being the first time I've ever purchased anything from them online but doing an in-store pickup I didn't know about that so I walk out and duh of course the security guy in the front stops me. The customer service person apologizes but I don't feel like they were sorry at all, then finally I get a real receipt but the guy at the door still has to take a look at the computer. One it shows that he either doesn't trust customer service to do their jobs and get me the right thing or two customer service messes up but I'm the one scrutinized. Then when he hand it back he didn't even hand it back to me, he hands it to my sister who was already holding something, I had the computer and hand it him so therefore he should have handed it back to me. So there are two things I think about the store either they hire the wrong people for the jobs or their training sucked in the first place and everyone needs to be retrained. I think they got some lazy people at this particular store I visited, I didn't find pickup right away because they didn't have a big sign for that like they did for everything else. The sales people just stand around, it never crossed their mind to ask the few customers they have if they needed help. In the customer service line I ran into someone from work he came back because of their cashier's carelessness. He purchased a wii game for his son and the case was a display only and you're suppose to bring it to the cashier and they would bring the real thing and you pay for it. He paid for it but didn't realize that it wasn't already in that case and walked out with an empty case until later that he saw the sticker and realized the case was empty.

In my TV setup I have a converter box for premium cable feeding a VCR/DVD/DVR. I've also used a separate VCR fed with basic cable for a input to my picture-in-picture on the TV. This lets me either watch one channel while I record another, or record 2 different channels. The tuner in the old VCR died so I went shopping this afternoon for for a replacement.
Do you know that you just about can't buy them anymore.
The first 2 places I went didn't have any video recorders with built in tuners, none...
I was on Hwy 74 heading toward Monroe so I thought maybe I'd give Best Buy a look, I wasn't really sure I wanted to mess with them at all since I've never been in a Best Buy but what I didn't leave pissed off.
But I figured, what the heck I'm right here at it, let's look.
I went to the video department where a sales person named Gary came over and asked if he could help. I explained to him what I was looking for and he started showing me the premium high end combo units, I told him all I wanted it to do is have a tuner and be able to record.
He said "I've got just the thing you need" and he lead me to another aisle where he pulled out a TiVo unit, I told him I wasn't interested in paying a subscription to TiVo just to record, he said "oh no, you don't have to, that's what that most people don't understand, the TiVo unit will work as a video recorder without connecting to TiVo". I said "are you sure?" he said "absolutely positive".
I read the specs on the box and it really looked interesting, not only did it have a tuner, it had 2 tuners, so it could record 2 different channels at the same time
and it was a DVR that would record 80 hours on it's hard drive.
WOW this looked great, I asked him again if he was sure I didn't need to subscribe to TiVo, "absolutely not" was his reply.
I thought that all that for $150 wasn't bad so I bought it.
After I got home it was a quick install and in just a few moments I was going
through the setup. Then I got to a screen where it wanted me to connect it to the internet or a phone line so it could contact TiVo to download the setup
data. Well, I didn't want to connect to TiVo, I just wanted to be able to record.
After messing with it for about a hour and not getting anywhere I called the Best Buy store where I bought and asked for home video department. It seems Gary had gone home already, so I told the other young guy what my problem was, he said "Gary LIED to you, you have to pay a subscription fee to TiVo to use that unit".
I couldn't believe it.
I told him I wanted to speak to the store manager, he said he was kinda busy but if I'd like to hold he'd page him... When he put me on hold I just hung up and hit redial, when they answered I asked for the manager, I got some young girl assistant manager, I asked her why they had sales people working there that would lie to a customer? She said they didn't and I replied I beg your pardon but you do, I told her the story and what the other guy said about Gary having lied to me.
Of course there's was nothing for me to do but take it all back apart, put it
back in the box, drive the 20 mile round trip and return it.
And I still don't have a new video recorder, the only other thing they
have is almost $300, I'm just not ready to pay that much for one...

Mark my words,
I WILL NEVER, NEVER, NEVER SET FOOT IN BEST BUY AGAIN ! ! !

Did you not know how long the warranty was when you bought it?