Whirlpool
reviews and complaints

Product was purchased 2/12/18, 3 days after I had to call for service because it was noisy.
Diamond factory service in Chicago came out & zip tied a drain hose so it would not hit the back panel.
Again there was a noise, Diamond factory service came out again & zip tied a capacitor that had fallen loose.
Machine then started wrapping clothes around the agitator, Diamond factory service ordered a transmission. 10 days later, nothing was heard back.
At that time the machine quit washing completely!
Whirlpool service said they would come out in 9 days, but would not acknowledge that the machine stopped, there is more than the transmission issue at this point.
The machine is 16 months old, I do not have any faith that this will be resolved, as Diamond service is the only company serving the 60610 zip code area. I would like this unit replaced, as it has obviously been faulty from the initial purchase.

I am unable to use this oven, it emits and vents heat into my house, causing area to become overly warm, AC unit cant keep up with heat oven puts out. Called customer svc, local appliance company came to inspect and while on tele phone with Dusti from tech support he was told oven door getting up to 165deg was within ul standards? Unit is operating as designed? this is unacceptable, furthermore I am stuck with a sub standard product as Home Depot will not take it back. Will you stand by your good name and take it back? so dangerous, fire and burn hazard. SOOO disappointed.

I am 60 and this is the worst customer service I have ever seen! My dryer was delivered May 1st, and after getting minor shocks and intermittent drying for 6 weeks it stopped working. After waiting 2 weeks, a service person could not fix it. After talking with 5 people at Whirlpool I am finally getting a new dryer, but that will be another 2 weeks before it is delivered. And the only reason I am even getting the new dryer is because it is a safety risk. Between making calls and waiting for service people I have about 8 hours invested in this dryer that only worked for 6 weeks. One month without my new dryer is unacceptable! I know getting faulty product sometimes happens, but how you treat your customers after there is an issue defines you as a company!

I purchased a Whirlpool refrigerator in February 2019. The unit stopped freezing approximately 7 weeks ago and barely keeps cool in the lower unit.
I called customer service and over the past 4 weeks, the service contractor for Whirlpool, Dan Marc appliances has visited my home twice and failed to fix the unit.
I contacted Whirlpool customer service and requested a different vendor to do the repair, but was eventually told there wasn't anyone else.
They RE contacted Dan Marc, and after two weeks have failed to properly order the parts.

AFTER NEARLY TWO MONTHS I STILL DO NOT HAVE A WORKING REFRIGERATOR.

NOR DO I HAVE AN APPOINTMENT TO DO THE REPAIR.

my ice maker stopped working, had repairman come and replaced maker but still did not work. They ordered a new ice maker, came out to install. The repairman said the ice maker was not the problem it was the wiring. So he worked on the wires front / bottom part of fridge. Still did not work, then a third tech came out and saw the job done on the wires, was not right and fixed them again. The ice maker work for a week, but the dispenser stopped working. They ordered a board panel and put that on the back, with no result. Now they say the whole door with ice maker in it needs to be replace, it's a wire problem.? The wires that runs up the side of the door, inside. Well the cost for that was going to be $1450.00, I only paid $1200 for the fridge to start with? The rest of the fridge works fine. Why does one door cost so much to replace? I think this is wrong ? My bought the fridge less the 4 years ago. Replacing a part that cost more than I paid for the whole fridge is not fair. So, if I have to buy a new fridge it will be another brand and no in door ice maker. Thanks for reading this, it's sad because I thought I had purchased a good product. Sears was the repair service I used, they should be dependable? Pamela Schwingel / [protected]@att.net/ [protected]

Hello, where can I put pressure on the South African Whirlpool service centre? Ideally I want my complaint escalated to the highest possible authority. I am also publishing my complaint on social media and the local press consumer services.

My eye level microwave oven (AKZM848 IX) has been giving problems since installation aout 6 years ago, with the control board blown three times, and the latest a reportedly issue with the magnetron.

The dubious quality of your products aside, my real complaint is about the fact that the oven is still not repaired after more than two months of submitting a ticket (SAC111124) ANP PAYING FOR IT! I've had the run-around from the service centre with excuses about parts and technicians and so forth. The bottom line is I want my unit repaired now please. I know South Africa is a third world country, but I paid for first world technology, and I expect the service to match.

I expect a reply as soon as possible.

Quentin Campbell
[protected]@iafrica.com
+[protected]

January 2018- 6 months after initially purchasing the washing machine we received our first F01 E01 error code indicating that the ACU computer unit was fried. It took a week for someone to come and replace the computer unit that only wound up fried 3 weeks later. During the time it took the repair companies to get here- I spent $100 at the laundry mat when I shouldn't have had to because I HAVE A WASHING MACHINE IN MY HOUSE.

April 2018- After 3 consecutive F01 E01 error codes Whirlpool finally replaced our machine with a new one.

March 2019- F01 E01 error code again. Certified repair company came and replaced the ACU unit on the new machine.

June 2019- F01 E01 error code again. It will take a week for the certified company to get out here to open my machine and repair the fried ACU. I have wet clothes trapped in my machine for a week.

Called Whirlpool customer service and they were extremely unhelpful. I called the Solution Center and spoke with 2 different people who refuse to help me get the process started on a buy back to get this machine out of my house. I am truly frustrated and disappointed. The whole reason I purchased a washing machine was to avoid going to the laundry mat and to avoid having these errors again and again. After my experiences with Whirlpool, I will never again be buying one of their products. Additionally, I am searching high and low for a means to contact the corporate offices and talk to someone who can help me.

Clearly the ACU's that are being placed in these washing machines are defective if my machines are going down like this. Whirlpool is refusing to acknowledge that their machines are defective.

Our washer has many rust places on the top, around the dispensers and especially under the rim. I did a chat with a Whirlpool representative yesterday, June 22nd, and was told that the washer was purchased in 2014 and was out of warranty. We purchased the house in Feb. 2015 and moved into it in July 2015. Within 2 years rust began to show up on the top around the dispensers and especially under the rim. My husband cleaned the areas as best he could and applied appliance paint to them. He has done that more than once to no avail. It is so bad now that the rust from the edges and under the rim are falling off in pieces into the tub and getting on our clothes. The Whirlpool representative arranged for a repairman to come tomorrow but we will have to pay for the new parts required plus labor. We need to be reimbursed for the costs since the metal on this expensive washer is inferior.

Horrible droning noise, terrible support from Whirlpool. I tried to return it as soon as it was plugged in due to noise, but home depot said I had to deal with Whirlpool who mandated a service tech be scheduled to evaluate. 3 days later, the tech said the damper was "a little noisy" and could order another but said it would probably be about the same noise. WP does not put DB noise level ratings on their fridges unfortunately and the tech did not take a DB level, but I did and it is 60 DB (LOUD). Even without the damper on. Completely unacceptable for my spouse who gets headaches and nausea from the noise. WP offered no solutions, were contentious and said I was stuck it. A model that makes my wife avoid the kitcen and have headahces. After hours of back and forth from Home Depot and Whirlpool it is amazing how they are putting off the issue on the other and refuse to take back a product that makes my wife ill. Shame on you

Whirlpool ceramic range Model YWFE521SOHSO - the timer on this product is a safety hazard. When using the timer for the oven, it only beeps ONE time and shuts itself off. If you happen to be out of the kitchen and miss it, you risk burning whatever you are baking, and a possible fire if left too long. The timer is also very quiet and easy to miss even if you are in the next room. So basically, you get one chance to catch the timer for the oven.
The timer works fine if you are using the ceramic cook-top. It will continue to beep until you turn it off.

Whirlpool needs to correct this issue as it is an extreme fire hazard. I have missed the timer beep on the oven many times and am concerned that a fire could be the result for either myself or others who have purchased this product.

Our local technician replaced the clock mechanism to see if the original was faulty, but there was no change in the operation of the timer, so this is a definite design flaw.

Al llamar al centro de servicio al cliente notique que el agua que suministra el dispensador de la puerta no esta fria 10 grados celsius como indica el manual del equipo. La representante que me atendio me informa que lo que indica el manual no es correcto que el agua esta a temperatura ambiemte. le insisti que enviara el tecnico para tomar la temperatura y se nego. Pedi hablar con su supervisor y no estaba disponible. Pedi su horario de trabajo y tampoco obtuve respuesta positiva.

Inside lights began flickering after 1 year and Whirlpool would only cover parts so you have to pay all labor costs, never again buy whirlpool with the poor backing of this problem. Whirlpool needs to step up and have better warranties and cover labor costs to get this premature problem resolved, as it is now we will have to live with this whirlpool failure!

I purchased the above refrigerator at Lowes in February of 2017. Along with the frig I bought a whirlpool dishwasher, stove and microwave. I bought it at Lowe's. I also purchased the extended warranty for 5 years on the 3 appliances. I have been having issues with the frig since the end of April and the problem still isn't solved. I have made several phone calls and received different info each time. At first I was not told of the rental frig or the food reimbursement. I have spent hours on hold on the phone and have to take off several hours from work to be home for service calls that are not doing any good. The one lady asked for a buyout for me and they turned it down. The 2nd company told me it was an internal problem and they need to send out a "Sealed System Repair Service Company" which they are not doing. They are sending out another refrigeration company that is not going to be able to do anything the other two couldn't. So now I have to lose more food and take off more time from work for nothing. It has been a nightmare to deal with and I am at my wits end. I have done everything I am supposed to do in good faith and all I get is the run around. This is not good for the Whirlpool name because everyone I work with knows what is happening and they can hear me on the phone for the last 7 weeks. Can you please help me get this resolved?

Useless endeavor calling this number...After a few minutes you request our telephone number and promise to call back the next day.
This is a very poor way to handle calls:
1) when and if you call back - i probably will not have any of the information in front of me that i need to discuss the topic
2) i maybe busy at that moment and not able to answer...I could be in a meeting, driving, etc...Then i got to start the process all over again
3) i want to discuss the issue today not tomorrow...I got a problem product...I want it working.
4) the hours of call center on my product brochure (which was made in 12/2018) apparently is not accurate...You close down at 5:00 pm est not 6:00 pm as the brochure.
5) this forces us to just bring the product back to the store and complain about the service you don't provide. (it is going back to costco!).
6) will avoid whirlpool products in the future.
7) done with the run around and no contact.

Dear sir,
I am from aaiba services, satara, pune. Service partner of whirlpool. I am trying for my payment with our office from last 2 years, but company not supporting me. So what i do for payment. A have submitted all documents to office. A am contacting by mail or call but no any one reply from company.
I have trying to call scene 2 week to Sarika madam confirmed me that payment will be realize within a week but till time I have not received any update from your side Sarika madam number not in service I unable to understand where I can follow up for payment .

This is Humble request you to please treat as top priority .

Hello
I purchased a dishwasher  whirpool in Egypt, the installation was done on May 19, 2019 .There was a mistake in installing the dishwasher or there is an industrial defect. In either case, this is dangerous to our lives as we were surprised by the leakage of water which almost caused the electric shock. We tried to call 6 times from 9h30 am, 08 May 2019 from 3 different phones and each time waiting up to 50 minutes without a response .
we contacted the complaints department 08 May 2019 and informed them with the problem  but we have been not  contacted  till 09 and on May 2019 and we placed a notice on their facebbok site but without any response .Absence of response response indicates negligence and lack of seriousness and lack of respect to the customers .
Cordially

hi
My name is Mahmoud Atwa phone number [protected]

I bought a whirlpool washer machine from Rona Laval. in January 2019 after 2 months the washer started to make a very noises and moving from its initial place
we called the whirlpool first time the technician said that the machine is normal no problem with it, then we remarked that the noise is becoming there very higher and very noisy so we called again whirlpool they send us again the technician and said that this is normal.
please see the video attached below (the company whirlpool did not want to see it )
.I want to replace the washer machine with another brand .

regards
Mahmoud Atwa

Dear Sir/Madam:

At the risk of sounding stereotypical, it saddens me to compose a letter of this nature.

My experience with Whirlpool appliances goes back the early 1960's when my parents purchased them for our first house, and has continued to this day where our Duet washer and dryer has provided my wife and I with reliable long-term service.

Unfortunately, the same cannot be said for our Whirlpool refrigerator.

We purchased our refrigerator from P.C. Richards in November 2017, and since that time we have had to endure many instances of food being ruined by freezing temperatues.

Despite faithfully following troubleshooting advisement in the owner's manual ; multiple service visits and their associated component replacement, the refrigerator continues to freeze food in the refrigerator compartment at random times and locations.

What is more distressing is that we had purchased the extended warranty option from P.C. Richards, and after their technician "analyzed" our problem with a few random temperature readings from his hand-held laser gun, he said everything was fine, and he went on his way.

I am not saying Whirlpool has not made a good faith effort to resolve this problem, but the good faith efforts have not been able to resolve the problem, and we are very disappointed that an appliance we paid good money for is defective, and cannot be satisfactorily repaired even after multiple service calls.

I noted on the attached latest Dan Marc invoice that the technician worded his narrative so as to portray the unit as "working as designed" at the time of inspection.

My wife and I are at the point where by copy of this correspondence, we are making a final request to Whirlpool to replace this refrigerator in its entirety with a properly functioning unit.

A simple yes or no answer will suffice, and we will accept Whirlpool's determination regardless of the answer.

If Whirlpool does not think replacement is warranted, we will proceed to replace the refrigerator with a different brand at our own expense. Having to endure this situation for over 1-1/2 years is something we are both no longer willing to do.

Thanks,
Bruce R. Meigs

On 3/15/2019 5:39:24 PM, Bruce Meigs wrote:

Email:[protected]@verizon.net

Topic:Owner Support

Serial Number:K74307185

Model Number:WRX735SDHW00

First Name:Bruce

Last Name:Meigs

Phone:

Whirlpool Order Number:

Comments: RE: Whirlpool Owner Support {SrvReqNo:[[protected]]} Unsatisfactory resolution to ongoing problem with food in refrigerator freezing (ongoing problem is now in it's 2nd year !)

Thank you,

Whirlpool
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Reply Reply All Forward

I had purchased a refrigerator Model No. - (RDC W.POOL REF 71170). It was installed at my site on 19th May, 2019. The item was delivered from Electronic Paradise Dealer (Address: K-24, Feroze Gandhi Rd, Block K, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024, India). The condensor lock was defective as well as one tray was broken. The Agent who come over to install the refrigerator had noticed it and made us sure that you will get the parts within max 2 days. However the behaviour of agent was not appropriate. Also he was asking us to take the stabilizer although the refrigerator model has in built stabilizer.
Its been 4 days till now but I got no confirmation from any of the whirlpool agent about my complaint. I don't expect such pathetic service from Whirlpool.
Customer Details (Name:- Gaurav Goyal, Cont. No. :- [protected]).