Whirlpool Corporation — microwave
In July of 2019 we purchased acomplete Whirlpool Kitchen Package. On delivery, the micro, electric stove and diswasher were damaged so badly that Home Depot did not even leave them. They did leave the refrigerator, because we neede one. All items were unboxed on our driveway and no one could believe that these items could have left the factory with such severe damage. The items were replaced several weeks later. All products were registered with your company. Included in our package was a micro Model WMH32519FW, which was one of the best models we could buy at that time. Sensor cooking, non stick surface etc. Well this micro died last week and the culprit seems to be the magatron. We know that your products are only warranted for one year, but should a micro not last for more than 2 years. Before we go out and buy a replacement, we would like to know if there is any goodwill way you can help us out. We purchased an Amana Upright Freezer last year. When we lived in Florida, several years ago, we purchased a Whirlpool Kitchen Package there. It appears to me that from our purchase in Florida to now the quality has decreased due to all of the problems we have had. We ask can you give us some help in replacing this micro. My wife and I have already removed it from the wall and have it in our garage. We have had many micros in our more than 70 years of life and still cannot believe that one of the better microwaves we could buy has failed. Any help would be greatly appreciated. Norman Monast 700 Shore Dr Unit 903 Fall River Ma 02721 Tel [protected]
Whirlpool Corporation Customer Care's Response, Oct 16, 2019
Hey Norman, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at [protected], via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
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