Whataburger
reviews and complaints

I was there this morning .. I have a receipt if you need it, , the expressway in Harlingen by expressway location next to a pawn shop .. the girl at the window gave me the two coffees I ordered but she forgot which was decaf and which was regular ... she wanted me to take the kids off because apparently she " can tell by looking " I told her to forget it and she didn't even offer to change out the coffees just stood there all unsure of herself .. my husband can't have regular coffee beachside of a heart condition and this girl did not understand or care .. it was a very frustrating morning and did not get fixed .. I threw them both and just made it at home .. I usually looov your stores especially that it's my favorite place to get coffee ( Starbucks is overrated ) but come on even getting coffee wrong was so frustrating

I went to Whataburger Boca Chica Brownsville TX. And ordered a fish combo to dine in. I work the night shift so I went around 5:30am. There was nobody else at the store so my meal was made to order. As soon as I bit into the sandwich I burnt my mouth and spit the sandwich out. The scorching hot oil burned the inside of my mouth. 2 days later and I still have sores and trouble eating. I had no idea it was going to be so hot. You need to put some sort of warning because that is ridiculous hot or let the fish cool a bit before serving it to customer.

Store #511 May 25, 2019 7:37.35 AM Drive Thru Order # 307976
Ordered biscuit and gravy, among other items. Got to work - gravy only, no biscuit. Surely this cannot happen by accident. This must have been very funny to the person filling the order. Called Manager (think Jesus, not sure because of language barrier) Polite, but obviously not trained to manage. Didn't ask for order #, time, drive thru or in store.
I stop at Whataburger almost every morning on the way to work. I am going to do something different going forward. I will not be returning to that store

I visited the Whataburger in Lytle Texas Friday which is my favorite burger place & it was extremely busy. Which I understand being it's a Friday. Which isn't my complain. There was no place to sit what so ever so we took our food to go. Once we arrived home we started eating our food and that's when we realized when we bite into them that my husband's buffalo ranch chicken burger had so much ranch it squirted on his shirt, he had to scrap some off of it because it was just falling on his shirt when he would bite it and when I bite my double meat cheeseburger it had so much mustard that the bread tore apart from it getting soggy from over kill of mustard. I feel since it was so busy the person preparing our food was just rushing to get the food out and didn't realized it was just so much of it. We love our Whataburger but they were just so so messy & not as enjoyable as it always is! Thanks, sincerely Norma

At 11:09 am on 5-16-2019, I entered the drive thru at this location with only one car in front of me...When I got to the window I was told to move around behind the first car and they would bring my order to me. Subsequently two more vehicles were stacked behind me. During the 15 MINUTES I spent waiting for my order...several walk ins had been served. Needless to say I was becoming more and more frustrated as in this amount of time I could have driven home and made my own burger. FAST FOOD it was not. When one of the appeared to be asst. managers started to bring out the food, I was leaving my car and informed him that we had
been waiting 15 minutes for our orders. The person fourth in line got their order first and when they finally brought mine out they were trying to give it to the wrong customer. Maybe if they would let customers wait at the window, there would be less confusion. Needless to say also that my food was cold, and cold French fries are not very delectable. The sorry for the delay and have a nice day seemed to be something they felt they needed to say and not very sincere. This location is giving Whataburger a bad rep. and I personally will never eat at this location again.

My daughter and I went yesterday to the Whataburger in Kyle, Texas. We ordered a #13 with a powerade. This is how it went down.
Lady at window: Here is your order. Have a great day.
Me: I waved to her thru the window to get her attention but she kept ignoring me so I honked.
Lady: Did you need anything else?
Me: No, but you forgot my drink.
Lady: It's coming.
Me: I thought you were done because you said "have a great day" and closed the window.
Lady: Here is your drink with an attitude.
Me: As I got the drink and gave it to my daughter, it was leaking. My daughter noticed the cup was cracked and it spilled all over my purse. My granddaughter found ice cubes inside my purse and started to clean out my purse. It is a Michael Kors purse and everything including my purse is RUINED.
I then went inside to complain and all the lady at the counter did was give me wipies and a new drink.
REALLY?! I am so FREAKIN MAD!

I just went through the drive through at the whataburger in Amarillo on Hollywood road and the "supervisor" by the name of Breanna working the window left the window slightly opened and I head the women inside make the statement in Spanish the snow came in on this one at the window with her big coat. I was wearing a large coat because I currently have a medical condition that makes it hard for me to regulate my temperature. It was very rude and unprofessional for them to make fun of me and assume I wouldn't know what they were saying. I called the location and spoke with the manager breanna and she stated no such comments were made! That I'm itself made me furious because I am not deaf I heard them make those statements and laugh! I was going to tell breanna in person but she handed me the food and closed the window before I even had the chance to say a word. No thank you or asked if I wanted ketchup. She just closed it and went on taking more orders so I called and I feel like she was very dismissive and Instead passed me on to a second supervisor by the name of Gloria. She was more professional and stayed she pulls look into the matter but was very quick to get me off the phone. I am very disappointed and angry with my service today. I am a loyal customer but you lost my business today and I understand that one persons money doesn't make a difference in the bottom line of your business but it does to the credibility of your claim of serving your customers with respect.

I ordered a breakfast platter my eggs were salty and my hash browns were very greasy biscuit was hard bacon was good I have high blood pressure I had to throw my food away cause I could not eat it. You need to not put salt on food without asking and make sure food is done right . I hope this problem will get resolved . I am very upset I had to waste my money

I have tried on several occasions to give this restaurant the benefit of the doubt, but I have never been more frustrated about the amount of time it takes to get an order out at the Moore, OK location. Morning, evening, drive through and walk in are all the same. It took 15 minutes the last 2 times I went. Not busy times, I ordered 2 chicken biscuits both times. How do they not have multiple ones ready for the morning time? How does it take so long to get an order out? Why? Mornings are when people are rushing to get to work, and usually don't have a lot of extra time and is why they go to a fast food restaurant to get their food, because it is suppose to be fast. This is not something new, nor am I the only one who is frustrated with the service there. I hope you will take the time to do a little bit of an audit on this location and see what you find as to why they are so delayed in getting food out to their customers.

I go to location on ave q and 50th in lubbock tx all the time it was one of our favorite spots to go but for months now my order is never correct my husband will have right food but my food its self is always incorrect we spend good money at location for us to always have to eat separte due to incorrect orders it ridiculous so today im going foward to you hopefully something will change

We order two number 1
A thick and hearty and a jalapeno buger meals all are food was very salty we couldn't eat we got sick after our first bit... I called them back but only could replace one meal which I don't think that's right because we couldn't enjoy our food before my kids game... Please concert me to resolve this problem my email address [protected]@gmail.com

To whomever this may concern, this is in regards of my drive through experience at whataburger on 5525 s buckner Dallas tx 75227. They always give my drink first and food after. But this time they forgot my drink, I did order the combo. The service was slow and not very welcoming. I did make several phone calls to the store but nobody answered. I wasnt going to go back for a drink being in a rush and so I'd just like to know what can be done sense I did pay for the combo. Thank you

I ordered a Honey BBQ Chicken Strip Sandwich and received a hamburger with bacon and BBQ sauce. The receipt even shows the chicken strip sandwich I ordered. We also ordered a large fry with our chicken strip meal and got a medium fry. She repeated the order to us, and when we got home, it was wrong. I would like yo receive some form of compensation.

The Whataburger in liberty, Tx - horrible customer service! We went to night with church group. Freezing inside, brought wrong food 1-st time - 2nd time they brought out - didn't add cheese - brought it back up there - guy put 2- slices of cheese on jr double with no gloves - I asked to get my money back, wasn't about to eat that - they kept telling me manager was busy with drive thru - we waited 20 min for Chris / by this time my group was done - told Chris he needed to come talk to customers when I was there before drive thru customers ! Pitiful service ! Several people were bringing food back that was prepared wrong - this place is really going down - customer service is horrible!

I work at Whataburger at store 0516 in bossier city Louisiana on Benton spur rd. I am being bullied harassed and made fun of because I went to Management about some issues that were occurring at work! Now they keep saying that snitches get stitches and one Manager in particular as been purposely bumping into me and standing in my way and is just completely rude and mean to me non-stop! They made me cry tonight and it all stems from stuff that were doing wrong and got caught doing! My name is not "the white girl" or any other name the can think of! My name is Susan and I am a very hard and dependable worker! They are extremely rude to customers cuss out loud and talk about employees and customers! I cant take it anymore! I am on shift now and I dont even want to go back inside! I need some help please! Thank you Susan Ventura [protected]

The staff is taking too long to get the orders out both in the drive thru and the counter. Sometimes one of the two drive thru lanes is closed during the peak time that being breakfast and lunch. Call in orders are never ready and at times they can't find the call in order. They mess up my orders 90% of the time. There are too many unprofessional and unfriendly kids working at this location. Please make some improvements. I love Whataburger food, but the service and quality of food at this location has suffered.