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1.1 599 Reviews

Whataburger Complaints Summary

10 Resolved
578 Unresolved
Our verdict: If considering services from Whataburger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whataburger reviews & complaints 599

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D
11:14 pm EDT

Whataburger wrong order again

June 19, 2019 approx 6:30 pm.
I went to the Whataburger at Forest and Webbs Chapel in Dallas, where I have gone for the last 35 years. I used the drive thru to order a meal with unsweet ice tea. I got the meal and drove off. Traffic was worse than usual so, instead of driving all the way home, I decided to start eating. I had been gone about 10 minutes before I took my first drink of Tea and it was sweet. after I had specifically said unsweet. I turned around and sat in traffic another 10 minutes, and the drive thru line was so long, I decided to park and go in. There at the entrance was a filthy dirty homeless person, who was either drunk or asleep, but the worst was the fact that he had laid on the concrete and urinated. I went in and told Andrew, who claimed to be a manager, what had happened. He handed me a glass and said I could get my own. I said that wasn't good enough, I should at least get the meal comped, after driving back. He left me standing there while he went to the back. He then said that he didn't know what to do, I said I should have at least a meal since this isn't the first time, but it was the first time I had gone back. He then left again and after another 10 min. I finally left. I can't understand why he is a manager. He didn't look like one or act like one. It is now the principal of the issue. If Whataburger can not hire competent people to run the drive thru or minimally read the screen to get the whole order correct, I think a meal should be offered and if need be, split the cost with the people working that shift. I still expect more than me getting my own ice tea for the trouble of going back. My meal was ruined. I really find it hard to believe Andrew is a manager, and if he is, that is the problem with that Whataburger. The meal was a patty melt, with an unsweet ice tea. Again, it's the only Whataburger in my neighborhood, and I certainly have had many wrong orders through the year, and done nothing about, but I did expect something more for the inconvenience this time, not to mention the complete incompetence of a "so called manager", that could not even address the issue without going to the back multiple times or having a complete conversation. I can't think of any food establishment, that would not have been more than happy to comp a future meal to keep a customer happy and returning. Thank you, Dian

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S
3:31 pm EDT

Whataburger jr. burger

Date: 06/18/2019
Time: 07:36:36
Location: 808 Highway 59S Cleveland, TX 77327
Order#: 530500

Hello,
I am not writing this compliant to have anyone in trouble. I'm writing this in general customer service due to the fact that everyone there works as a team I assume. Waited 15 min drive thru. Got to window, food incorrect. Simple burger, literally a Jr. Burger with ketchup, mustard and pickles. Added a cup of water since I no longer drink sodas. 20 min later, received my burger. Could not eat it due to the bread being drenched in looks appeared to be water? Burger meant was cold. No mustard! I don't understand how something so simple could be so complicated. Had people honking behind me, yelling at me. I finally get back into the highway. The person behind me in whataburger line, caught up to be and almost clipped my car. All in all, I went to work hungry and ended up 10 minutes late. All of that harassment, embarrassment and hunger and I still paid $2.98.00 out of my pocket. Not to mention, late to work meaning later to my meeting. Very dissatisfied. Photos attached.

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W
4:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger service and incorrect drive through order

Incorrect order gave me wrong order.in a hurry could not go back that day june 17, 2019. I would like to have my patty melt large onion ring and whataburger with cheese. I was given someone elses order only noticed when I arrived home looked in bag had a hamburgeer no cheese ketchup only and also a whataburger no cjeese no tomatos and jalepenos and a large fry. I would like what I ordered.

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K
4:31 pm EDT

Whataburger work environment

The store is ran by manager that is childish and plays favoritism. Nika Brown is the worst manager I've ever had. She picks and chooses who gets wrote up for the same offense. She's all me to use expired meat and bread. The store only runs correctly when Charles comes by. A team member named Shay has a horrible attitude with team members. She's bullies people eats on the line and steals food but never gets written up. She's spends a fair amount of time in the office gossiping with niqa. Other team member think they're in a relationship. No wonder their always short of people and their quiting for these above reason, but most are scared to lose their jobs. Honestly she has no control over her mangers or the store. She sees most things and turns her head until Charles pops up. The few team members left feel this way and are ready to walk out. I'm not expecting anything to happen cause it's been like this for awhile seemingly.

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B
12:49 am EDT

Whataburger breakfast

When will Whataburger move into the 20th century, never mind the 21st. I'm ready for breakfast to be served 24hrs. When I go in the morning before 11, I am served after 11. When I go 11pm, I am served after 11. I went in 5 mins before 11pm, was told they do not serve before 11. The line was at least 15 mins long. I get out of line and wait until 11, go back, place my order, it takes 15 mins to get the food. This makes no sense to me that they could not take my order at 5 mins til 11 so I could get it 10 mins after. I love the BOBs, I have been a loyal customer for 40 years, but I am ready to find a competitor.

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D
3:14 am EDT

Whataburger the drive through employee

I ordered through the drive-through and the employee that was working was very rude. Rude as if she did not want us to take time for our order and rushed us while we was trying to tell us her order. I really know for a fact being that I own a dental practice that she should not be allowed to do any customer service .
https://maps.google.com/maps?rlz=1MDAPLA_enUS643US643&ctzn=America/Chicago&apps=ma, yt&biw=375&hl=en&channel=iss&client=mobilesearchapp&v=74.0.[protected]&vpa=2&wf=pp1&gsawvi=1&gs_lp=Eg1pcGhvbmVhcHAyLXBiGgIYACIMd2hhdGFidXJnZXIgKg4IAhAAGIMBGBQYhwIoATIICAAQIxgnKAEyDggBEAAYgwEYFBiHAigBMg4IAhAAGIMBGBQYhwIoATIJCAMQABiDASgBMgYIBBAAKAEyBggFEAAoAUi2IVCyB1j0EpgB7wKgAdcVqgEFMi03ajO4AQHoAQGAAoOWLZACB5gCA6gCALACAMICBhAAGEcoAdICJEFEODREMTgyLTg0MjAtNDkzMS1CNTM1LUVGMERDNDJERUYyRqADxQTAAwPiAwQIChgA4gMECAsYAOIDBAgMGADKBAIYAIIFBAgAEAA%3D&bih=768&ntyp=20&um=1&ie=UTF-8&fb=1&gl=us&entry=s&sa=X&ftid=0x8890bdd7b85d2fcb:0x699bca842f9ccff6&gmm=CgIgAQ%3D%3D

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C
12:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger wrong order

My pregnant wife goes out to get food for us because my 10mo old baby is sleeping on me. She gets back after 30-45 minutes. She ordered me a #2 like I always get. The burger is cold, it has 1 patty instead of 2 and to top it all off the fries are the bottom of the barrel dregs that should have been thrown away. Having been a manager in fast food myself, I know exactly how long certain items are good for before you throw out the old product. This is outrageously unacceptable! I have to nuke my food because it's cold, on top of being wrong! Honestly I should not have had to pay for this at all. But I did, it is over with. I expect a member of management to get in contact with me about this. I am a very upset customer.

General Manager: Lauren Bunch
Location: 1134 Pat Booker Rd. Universal City, TX 78148
Order: 564935
Cashier: Tamara R.

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S
11:41 am EDT

Whataburger whataburger

This Whataburger is the worst one ever. We waited in the drive thru line 28 mins. There where several cars behind me so mad they left. A lady went inside to collect her money. All the manger said was ask for me next time you come and I'll give you a meal. Are you serious? What he needs to do is know how to manage! They need major help! This is the Whataburger off Broadhead St. Waxahachie TX! Will never go back there again! Also no napkins, ketchup anything I asked for.

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N
10:47 pm EDT

Whataburger everything

Store 838
order 218871
5/31 9:02am

We ordered 1 cheeseburger and a grilled chicken patty ( not the sandwich, just the patty). It took 18 minutes to get our food then the cheeseburger didnt have cheese on it. We sent it back and the guy in a kakhi shirt yelled across the dining area to (alyssa) waitress "it doesnt have cheese they can pay". I politely told Alyssa it was a cheeseburger it comes with cheese and she took it back. Alyssa was the only one who was nice and professional. The jerk in kakhi shirt needs to go he yelled at multiple employees and there was not a rush at this time it was uncalled for. As we were leaving another employee ( heavy set black lady with red dreds) had her hand down the back of her pants in her butt while standing at the register. We will never return to Friendswood tx whataburger

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M
9:02 pm EDT

Whataburger product and service

The past few times I have gone to whataburger was absolutely terrible! They've gotten my order wrong countless times! I went inside once and the place was an absolute disaster! The place was dirty and wasn't stocked they were out of the teas. It's like they just don't care. The workers are rude. They were always out of condiments and sodas. Will not be going back.

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J
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger coffee

I was there this morning .. I have a receipt if you need it, , the expressway in Harlingen by expressway location next to a pawn shop .. the girl at the window gave me the two coffees I ordered but she forgot which was decaf and which was regular ... she wanted me to take the kids off because apparently she " can tell by looking " I told her to forget it and she didn't even offer to change out the coffees just stood there all unsure of herself .. my husband can't have regular coffee beachside of a heart condition and this girl did not understand or care .. it was a very frustrating morning and did not get fixed .. I threw them both and just made it at home .. I usually looov your stores especially that it's my favorite place to get coffee ( Starbucks is overrated ) but come on even getting coffee wrong was so frustrating

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H
3:03 am EDT

Whataburger fish sandwich

I went to Whataburger Boca Chica Brownsville TX. And ordered a fish combo to dine in. I work the night shift so I went around 5:30am. There was nobody else at the store so my meal was made to order. As soon as I bit into the sandwich I burnt my mouth and spit the sandwich out. The scorching hot oil burned the inside of my mouth. 2 days later and I still have sores and trouble eating. I had no idea it was going to be so hot. You need to put some sort of warning because that is ridiculous hot or let the fish cool a bit before serving it to customer.

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M
9:15 am EDT

Whataburger biscuit & gravy

Store #511 May 25, 2019 7:37.35 AM Drive Thru Order # 307976
Ordered biscuit and gravy, among other items. Got to work - gravy only, no biscuit. Surely this cannot happen by accident. This must have been very funny to the person filling the order. Called Manager (think Jesus, not sure because of language barrier) Polite, but obviously not trained to manage. Didn't ask for order #, time, drive thru or in store.
I stop at Whataburger almost every morning on the way to work. I am going to do something different going forward. I will not be returning to that store

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B
B
basefistrotten
, US
May 25, 2019 9:01 pm EDT

Most likely an accident. Stop pretending you were a loyal customer if you refuse to return after one small MISTAKE.

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D
6:34 am EDT

Whataburger food and wait

Store #832
With no one in front of us we waited for over twenty minutes for two jr cheeseburgers which would have been fine had the food been fresh. The cheese wasn't melted and the fries had been fried and just re fried way too many time. They were so burnt and dry we couldn't even eat them. Have had this problem at this location before and will not be returning

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D
3:02 pm EDT

Whataburger horrible

First off I placed an order through the drive-through. Not once, not twice, but the third time. He attended on the speaker continually repeated the order back to me incorrect. Finally after the third attempt I felt he had gotten the order successful. I ordered a double meat burger with the bacon and jalapeños add it to it and another burger that was just cut the onions . When I went home with the order the double meat only had onions and bacon and cheese on it no lettuce or tomatoes. The second burger had bacon and onions on it with the vegetables. The only correct thing was the french fries and the drink. I called back and spoke to Alex which said he was the general manager. He understood absolutely offered for me to come back and he would fix the order correctly. I had worked 12 hours that particular day and was tired and ate a sandwich. I brought the receipt back as he requested me to do . It was approximately a week to a week and a half later I walked in. Ask for Alex. The gentleman at the counter said that Alex was no longer there. His name was Nicholas. When I tried to explain to him and ask him questions he was very argumentative and rude. Nicholas, told me he had taken Alex's position over. He himself went in the back and made the order up himself. When I went home with my order that was made correctly. The burger tasted horrible it was is if he put something on the burger. We threw the order away. I did not nor do I trust Nicholas or the Whataburger on 9130 Barker Cypress. I will never go again. What is really sad I had an exchange student from Poland with me and we have been to several water burgers and he loves it. He also calls his mother and father and tells them how great it is. But not only did you disappoint me very badly he Was disappointed as well. The Whataburger is at 9130 Barker Cypress. I will go out of my way to go to another burger joint that is close to me sad. I was a loyal customer. This is not the first issue I have had with the drive-through service. As well as the food service.PS I have been all over the country and as far as Whataburger go I always pull into Whataburger throughout the state of Texas. Sad I was a loyal customer.

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N
4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger product/service complaints

I visited the Whataburger in Lytle Texas Friday which is my favorite burger place & it was extremely busy. Which I understand being it's a Friday. Which isn't my complain. There was no place to sit what so ever so we took our food to go. Once we arrived home we started eating our food and that's when we realized when we bite into them that my husband's buffalo ranch chicken burger had so much ranch it squirted on his shirt, he had to scrap some off of it because it was just falling on his shirt when he would bite it and when I bite my double meat cheeseburger it had so much mustard that the bread tore apart from it getting soggy from over kill of mustard. I feel since it was so busy the person preparing our food was just rushing to get the food out and didn't realized it was just so much of it. We love our Whataburger but they were just so so messy & not as enjoyable as it always is! Thanks, sincerely Norma

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Update by Norma Felan
May 21, 2019 4:16 pm EDT

Went to Whataburger Friday and it was so busy that they had no seats available so we had to take our food to go. It was so busy that who ever prepared our food didn’t do a good job! My husbands buffalo ranch chicken sandwich had so much dressing on it every time he bite it some would squirt out on to his shirt and my double meat cheeseburger had so much mustard that my bun was so soggy and tore apart. Making it such a messy meal. Never experienced such an off day like that! They still need to take there time when preparing our food even though it’s that busy or it’s not going to be it’s usual delicious dining out experience!

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L
3:20 pm EDT

Whataburger drive thru at restaurant #345 3501 alta, mesa fort worth tx 76133

At 11:09 am on 5-16-2019, I entered the drive thru at this location with only one car in front of me...When I got to the window I was told to move around behind the first car and they would bring my order to me. Subsequently two more vehicles were stacked behind me. During the 15 MINUTES I spent waiting for my order...several walk ins had been served. Needless to say I was becoming more and more frustrated as in this amount of time I could have driven home and made my own burger. FAST FOOD it was not. When one of the appeared to be asst. managers started to bring out the food, I was leaving my car and informed him that we had
been waiting 15 minutes for our orders. The person fourth in line got their order first and when they finally brought mine out they were trying to give it to the wrong customer. Maybe if they would let customers wait at the window, there would be less confusion. Needless to say also that my food was cold, and cold French fries are not very delectable. The sorry for the delay and have a nice day seemed to be something they felt they needed to say and not very sincere. This location is giving Whataburger a bad rep. and I personally will never eat at this location again.

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K
5:25 am EDT

Whataburger drive thru food

I went to Whataburger expecting the normal long wait bit usually always its worth the wait. Not this time. The fries were disgusting cold and soggy. My burger was cold and bread was soggy. It was horrible. I had to get to work or I would of immediately went back to have them remake my food. I didn't eat the fries at allvand only a few bites of the burger. Same with my husband. He didn't eat his fries either.

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M
9:31 am EDT

Whataburger lady at drive-thru service in kyle, texas

My daughter and I went yesterday to the Whataburger in Kyle, Texas. We ordered a #13 with a powerade. This is how it went down.
Lady at window: Here is your order. Have a great day.
Me: I waved to her thru the window to get her attention but she kept ignoring me so I honked.
Lady: Did you need anything else?
Me: No, but you forgot my drink.
Lady: It's coming.
Me: I thought you were done because you said "have a great day" and closed the window.
Lady: Here is your drink with an attitude.
Me: As I got the drink and gave it to my daughter, it was leaking. My daughter noticed the cup was cracked and it spilled all over my purse. My granddaughter found ice cubes inside my purse and started to clean out my purse. It is a Michael Kors purse and everything including my purse is RUINED.
I then went inside to complain and all the lady at the counter did was give me wipies and a new drink.
REALLY?! I am so FREAKIN MAD!

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M
3:30 pm EDT

Whataburger unprofessional service

I just went through the drive through at the whataburger in Amarillo on Hollywood road and the "supervisor" by the name of Breanna working the window left the window slightly opened and I head the women inside make the statement in Spanish the snow came in on this one at the window with her big coat. I was wearing a large coat because I currently have a medical condition that makes it hard for me to regulate my temperature. It was very rude and unprofessional for them to make fun of me and assume I wouldn't know what they were saying. I called the location and spoke with the manager breanna and she stated no such comments were made! That I'm itself made me furious because I am not deaf I heard them make those statements and laugh! I was going to tell breanna in person but she handed me the food and closed the window before I even had the chance to say a word. No thank you or asked if I wanted ketchup. She just closed it and went on taking more orders so I called and I feel like she was very dismissive and Instead passed me on to a second supervisor by the name of Gloria. She was more professional and stayed she pulls look into the matter but was very quick to get me off the phone. I am very disappointed and angry with my service today. I am a loyal customer but you lost my business today and I understand that one persons money doesn't make a difference in the bottom line of your business but it does to the credibility of your claim of serving your customers with respect.

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Whataburger Customer Reviews Overview

Whataburger is a popular fast food chain that has been serving delicious burgers, fries, and shakes since 1950. Our website has received numerous reviews from satisfied customers who have praised the restaurant for its quality food, friendly service, and affordable prices.

One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.

Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.

Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.

Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.

Whataburger In-depth Review

Overall Rating: I would give Whataburger a solid 4 out of 5 stars.

Food Quality: The food at Whataburger is consistently delicious and satisfying. The burgers are juicy and flavorful, and the fries are always crispy.

Menu Variety: Whataburger offers a wide range of menu options to cater to different tastes and preferences. From classic burgers to chicken sandwiches and salads, there is something for everyone.

Pricing: The pricing at Whataburger is reasonable for the quality and portion sizes. You get a good value for your money.

Customer Service: The customer service at Whataburger is top-notch. The staff is friendly, attentive, and always willing to accommodate special requests.

Cleanliness: The restaurants are always clean and well-maintained. The dining areas and restrooms are regularly cleaned, creating a pleasant dining experience.

Ambiance: The ambiance at Whataburger is casual and inviting. The restaurants have a relaxed atmosphere, perfect for enjoying a meal with friends or family.

Speed of Service: Whataburger is known for its fast service. The food is prepared quickly, and the wait times are usually minimal, even during peak hours.

Online Ordering Experience: The online ordering experience at Whataburger is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward.

Delivery Options: Whataburger offers convenient delivery options through third-party delivery services. This is a great option for those who prefer to enjoy their favorite Whataburger meals at home.

Special Offers and Promotions: Whataburger frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility (Locations and Hours): Whataburger has numerous locations across the country, making it easily accessible for most people. The restaurants also have convenient operating hours, ensuring that you can satisfy your cravings at any time of the day.

Dietary Options (Vegetarian, Gluten-Free, etc.): While Whataburger is primarily known for its meaty burgers, they also offer vegetarian options and can accommodate certain dietary restrictions. However, the gluten-free options are limited.

Social Responsibility and Sustainability: Whataburger is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in community initiatives.

Loyalty Program: Whataburger has a loyalty program that rewards customers with exclusive offers and discounts. It's a great way to save money while enjoying your favorite meals.

Mobile App Experience: The Whataburger mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meals, and earn rewards.

Drive-Thru Experience: The drive-thru experience at Whataburger is efficient and well-organized. The staff is quick and friendly, ensuring that you get your food without any hassle.

Breakfast Options: Whataburger offers a variety of delicious breakfast options, including breakfast sandwiches, taquitos, and pancakes. It's the perfect way to start your day.

Beverage Selection: Whataburger has a wide range of beverage options, including soft drinks, milkshakes, and iced coffee. There is something to quench every thirst.

Kid-Friendly Options: Whataburger has a kid-friendly menu that includes options like chicken strips and grilled cheese sandwiches. It's a great place to bring the whole family.

Catering Services: Whataburger offers catering services for events and gatherings. They can provide delicious meals for large groups, making it convenient for any occasion.

Community Involvement: Whataburger is actively involved in the community, supporting local charities and initiatives. They are committed to giving back and making a positive impact.

Overall Value for Money: Whataburger offers great value for money. The quality of the food, combined with reasonable prices, makes it a worthwhile dining experience.

Recommendations and Improvements: One area where Whataburger could improve is in expanding their gluten-free options. It would be great to see more choices for those with dietary restrictions.

Summary and Conclusion: Overall, Whataburger is a fantastic fast-food chain that consistently delivers delicious food, excellent customer service, and a pleasant dining experience. Whether you're craving a juicy burger or a satisfying breakfast, Whataburger has you covered. With its convenient online ordering, drive-thru service, and catering options, it's a go-to choice for any occasion.

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Phone numbers

+1 (210) 476-6000 +1 (800) 628-7437 More phone numbers

Website

whataburger.com

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