WestJet Airlines — horrible company with racism flight attendant and ride for crying kids.
My family had a terrible experience while taking Westjet for Canada travel. They were taking WestJet 1508 in Sep-08-019 from Calgary return back to San Francisco. Prior to boarding, this flight was delayed by 3 hours and because of this, my family had to wait in the airport for 5 hours. Thus my son, which is only 2 years old, was very exhausted and really sleepy. Imagine that even for an adult, 5 hours of waiting in airport is quite stressful. While starting from their boarding, the flight attendant never showed any warm welcome to these exhausted passengers. Instead, she was very hostile to my family, whispering to another attendant that they should closely watch my family. Due to the stress, my son was very tired and could not easily get calmed down while seated. My wife and my mother-in-law were trying their best to calm down him and let him well sit and tied with the seatbelt. However, only after about 3 minutes, this attendant rudely came and yelled at my family. She demanded my family to leave the aircraft immediately. The total time from my family boarding to get kicked off from the airplane was only around 5 minutes, my wife even didn't have time to get the phone out from her purse to entertain my son. My family, including 2 year old child and two seniors (both >60 years old), had to pull their heavy luggage and leave the aircraft. The rude attendant even didn't tell them what to do next. My family had to walk a long way holding the 2 year baby to outside of the airport and re-checked in to purchase the next available flight tickets. To me, this cruel treatment from WestJet to the passenger is not about uncourteous, it is more about inhumanity. I cannot image this could happen in a civilized community. My wife later on told me that this attendant was very clearly racially discriminating against them from the beginning since my son was crying during boarding (we are Asian Americans, my parents don't know how to speak English). I called WestJet customer service immediately after receiving the call from my wife and also got very rude response (they are clearly protecting each other). I am very disappointed and frustrated with WestJet.
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