WestJet Airlines
reviews and complaints

01/09/2022 delayed bag in ZLO Claim # zlows10102, if bag was found suppose to deliver to my condo on 01/172022 I had to travel to ZLO to pick up my bag incurring in taxi expenses of 1000 Mex pesos. Also filed for expenses for clothes and sundries and still haven't heard back. I have tried 6 times to make a report for my damaged back on my Westjet site #[protected] and can't get the report to finish it always stops at bag description. My wife and i both have Westjet accounts and I'm upset I haven't been able to get this settled.

Dirk Van Veen [protected]@gmail.com

phone [protected]

We had a vacation cancelled due to COVID in February 2020, was told the credit would go into our West Jet account. We finally got around to feeling comfortable travelling and went to book 4 Flights to England for my family at which time we found out we could only use $440 of the $2700 we paid in cash . After hours on hold was told by TD Travel who we booked through that the credit was in West Jet Rewards Dollars and those can only be used for base fares,

And to top it all off the rest of the points expire on May 11.

I’m not sure how West Jet can get away with keeping our money ?

I bought a WestJet return ticket at a really good price, and was extremely happy. Apparently WestJet reserves the right to change your flight within 180 min of the original flight time. Low and behold the day of the time change, an early morning flight moved within the 180 minutes of my original flight home, because the original 11:15 flight had been cancelled. When I called to see if I could change that to something later in the day, the customer service rep was not very polite and offered to put me back on a "different" flight at the same time as my original flight for almost the same price as I had already paid for the whole trip. I ended up booking a flight later in the day, for $108.00. If I had not already made plans with a group of people, and thought that there was even a remote possibility of getting a refund, I would have done that instead. Needless to say I am not very happy with WestJet. BUYER BEWARE of their so called "Sales". If it seems too good to be true, it probably is. Probably won't be booking with WestJet ever again.

cancelled trip you cancelled our family trip planned for May 6 2022 Last October you cancelled our trip and made us paid for an addition day at the villa what is happening with westjet now we have to book with someone else at a higher price just got your credit cards and already regretting that I did get the card

Booking No WIUYZP can not remenber booking No in October

CSTLLX Feb 27 West Jet Mesa to Winnipeg

Mesa airport wouldn’t take dog till checking closed at 110

Then got to Calgary connecting flight

Went through customs then had to pick up dog and luggage

Told from three different people where to go for security again

One area closed at 600 told go another one

Found west jet told missed flight

Rebooked two hours later

Had to recheck bags

Where oversized baggage man rude

West jet forgot to give her tag went back

He took customer behind us after we gave our blanket to be scanned

He said not his job to put ties on cage

Was originally direct flight they changed

Should be told right information

We are seniors and a lot of stress for their errors have heart condition and was out of breath walking all over airport

Was not paged

Not good customer service

Should get

kind of compensation

Cheryl and Eric Thompson

Eric Thompson [protected]

Cheryl Thompson [protected]

11 APPR's were filed on January 9th for Flights that were cancelled. 60 days later still no response even though WestJet has a 30 day response time posted.

Called WestJet and supposedly no one has access to the APPR team so no way to look up our complaints.

Under the Air Passenger Bill of Rights, any passenger who has their trip cancelled or delayed for a reason that is within the airline’s control and is not required for safety could be entitled to compensation.

Reservation code: J0XWWC - specifying travel dates

Traveling with family - 4 passengers in total. Flight delayed to leave IAH for over an hour. Reached Calgary later and cannot catch connecting flight to Edmonton. Took over an hour (after crossing border control) to figure out who to assist with logging for the night after walking from one end to the airport to another. On getting vouchers from WestJet staff, the hotel line would not go through and available restaurant (e.g. 7 Eleven) would not accept the food voucher. It took another hour for WestJet to provide taxi voucher and I had to spend my personal cash to feed my family for the night. We got the hotel about 12 midnight and didn’t have any good sleep so as to catch Edmonton flight for the next morning. It was so stressful for all of us especially my young children. WestJet has not implemented a smooth process to assist passengers is such situation. I've attached receipt, WestJet voucher not use excluding tip amount and inconveniences incurred.

I submitted a reimbursement claim on the 23-Feb-2022 and never got any respond.

Hello, on February 17th, 2022 at 10:00 PM I boarded flight #445 heading from Toronto, Ontario to Edmonton, Alberta. The flight was supposed to take off at 10:35 pm and land at 1:01 am.

After boarding the flight and everyone being in their seats for some time, we were informed of some issues that stopped us from taking off including the weather conditions. Once we sat there for some time, we were informed there may be a mechanical issue with the plane and may have to get off. Once that was cleared, we were stopped for a while to de-ice the plane. We did not take off until around 2 am. During this time we were not offered anything to eat or drink besides a cup of water, once. I spent 8 hours on a flight that should have only been 4 hours. Instead, we had landed at almost 6 am. I sent a complaint a couple of days after the incident and did not receive an email back.

I am extremely disappointed by how the situation with Westjet was handled. I am a very loyal custom and fly quite often, and did not expect to not be cared for or even offer to get off the plane until the pilot and crew members were certain of when we were to take off.

Following this flight, I had booked another flight, with WestJet back to Edmonton on March 11th at 6:30 pm. Due to circumstances out of my control, I am unable to make the flight at that time. I asked Expedia to change my flight to the 10:35 pm availability on the same night and was told I would have to pay the $500 difference on top of the $308 I had already spent. I refused to do so as they informed me I am able to cancel my flight. I am now wasting $308 on a flight I cannot make and have already wasted 4 hours on another flight when I could have been home.

I am a frequent flyer and have flown many airlines in all 5 continents and Westjet is the worst airline.

I arrived in the Bahamas on Dec. 17th and my luggage arrived over 2 days later. The airline just told us that some bags were not put on the flights... for 2 days?

I couldn't get anyone on the phone after being on hold for 6 hours and then getting disconnected. Then I figured I ask for a call back and that took one week. One week for a call back Que is not acceptable. Meanwhile, I have filled a delayed bag report with the airline and have not heard back in 10 weeks.

So unacceptable. How they are even allowed to operate is beyond my understanding. there are liquid meds that are in checked bags!

Reservation code: HAFWAZ Ticker Number: [protected]

You changed our flight itinerary from Victoria,BC to Miami, FL without our approval and even without informing us. You delayed our flight from Calgary to Toronto and then to Miami by one day (instead of departing Feb. 10 you changed it to Feb,. 11). This means we would reach Miami a day later thus missing our pre-planned Cruise.

I acknowledge that we had received an e-mail on Jan. 26.2023 which we inadvertently missed noticing or responding to. However, you failed to seek our approval of the change and did not even contact us to inform us of the change. Not even the night before our planned departure.

We discovered the change at the air port in Victoria. It was devastating to know that we could miss our Cruise because of your failure to notify us,

We had hard time at the air port, accepted a diversion to Fort Lauderdale instead of Miami, accepted to move to Cabin Class instead of Premium and accepted to pay for private transportation from Fort Lauderdale to Miami.

In addition we had to deal with a belligerent agent at the air port who was less than courteous.

Is this what a loyal WestJet customer would expect from now on?

4 of us booked with TravelOnly agent, when she clicked on **Platinum suite** at Grand Riviera Princess All Suites in Riviera Maya, Mexico is was $3634.30 for 2 persons. We received ou confirmation/booking saying **Junior suite** with the price of $3375.75 but we got CHARGED $3634.30 on our credit card. This also happen to the couple that booked with us. NOW, we are stuck with lower priced rooms and paying full price with no advantage what to ever! The agent & I have spent everyday trying to reach someone at Wetjet...no one answers! this is rediculus. We are suppose to leave next week, we want this fixed before we go!

Trying to book seats for end of May flight to Calgary with WestJet. Their web will NOT let me pay! It will let me do everything else, however.

I HAVE told WestJet some 2 weeks plus ago, nothing done.

Spent ENORMOUS amounts of time on phone [toll-free from UK] but a waste of time as calls fail time after time after approximately 1 hour waiting being told how busy they are, and 'the next available person will help me'.

THIS IS RUINING the run-up to the holiday. Going with relatives and we want to sit near each other.

I was lucky [B. M. THAIN and S. J. Thain] managed to get answered 2 plus weeks ago. The other couple are sick of it all and I am trying on their behalf to resolve matters.

WHAT APPALLING ADVERTISING FOR WESTJET!

I THINK I have managed to email the CEO Alexis von Hoensbroech but will not hold my breathe.

H E L P

We have phoned and been kept on line for up to 5 hours waiting for a repsonse. We requested a call back and they called back two weeks later. Then told us it was the wrong call back and they transferred us to someone else. We were on hold there for two hours.

Today I tried to see if a travel agent could get better service. They told me they have the same problem.

The calls that were not repsonded to were over the past few weeks. The visit to the travel agent was today at 11.20 am and February 18th 2022

I had a flight @ 1.55 pm on 9 Jan 2022 from Regina to Edmonton and Edmonton to Toronto (WS3237). which was cancelled and rebooked for the same day @ 10 PM now from Regina to Calgary and Calgary to Toronto (WS351). which was again cancelled and scheduled for the next day on 10 January @ 11.40 am from Regina to Winnipeg and Winnipeg to Toronto (ws3334) in which I have layover of more than 6 hours in Winnipeg. Therefor I filed for compensation for my delayed flight and received a message that I will receive a response within 30 days. However I didn't get mail and response form WestJet.

I received my callback and was in the middle of changing my flight date from April 24, 2022 to April 14, 2022. I have a pet so I can not change on my own. The Agent had just told me there would be a difference in price. We checked another date but there was not a flight, so I said okay we will go with April 14th. Next thing I hear the line cut off. So now I have to start all over, why did they not call me back to complete the transaction. I can not get a call back until tomorrow so price might change or flight might now be available. Terrible, she should have called me right back.

Re: Flight Change and interaction with Customer Service Agent
January 22, 2022 Flight #WS3149

On Saturday January 22, 2022 after arriving from Toronto to Calgary, the Flight Attendant informed me that me and my family were not going to be able to board the plane to go to Fort McMurray due to our boarding passes indicating that we were to fly the following day January 23, 2022 on flight #3131.
Our boarding passes that were provided when we checked in on Saturday in Varadero, Cuba included a boarding pass for flight #WS3149 leaving Calgary for Fort McMurray at 23:15 pm.
We were not informed that we had received a flight change by email or otherwise and still to this day have not received any indication of such.

After much back and forth with the gate Flight Attendant, including having the Pilot come out to the gate from the plane asking why we were not boarding, the pilot indicated that he would wait for the luggage to arrive as there were seats available on the plane (as per our boarding passes) the Attendant relented and made a call to the Customer Service Coordinator, Patrick (no last name) while the plane was still parked. Patrick informed us that it was he who had changed our flight plans because we did not arrive in time from Toronto in order for our baggage to meet the 40 minute requirements to be boarded onto the Fort McMurray flight. We arrived in Calgary at 10:36 and went immediately to the gate to get the 11:15 flight. The gate was still open at that time.

When we began to question Patrick, which included challenging the times that he was quoting, we were dealt with in an abrupt, dismissive and condescending manner. He basically told us that we had to stay overnight in Calgary due to things being out of the control of Westjet for us arriving late from Toronto. Though not pleased with the answers he was providing but also aware that the gate had now closed, I asked Patrick to provide an Accommodation Voucher, and meal vouchers in order to stay in Calgary. Patrick refused, said he had made the decision to cancel our flight and though he had the ability and authority to provide a voucher, he was not going to do so because this "delay" was out of the control of Westjet. When I questioned why he thought it was okay for an 80 year old woman to sleep in an airport chair, he then called another Attendant to assist him, Rosalyn. Rosalyn also confirmed the comfort of the chairs in the airport and she too said this in an extremely condescending manner to both my Mother and my wife. The next flight was planned for 9:40 am the following day.

The other thing I wanted to bring to Westjet's attention, that originally on my reservation, itinerary, the flight from Toronto was arriving in Calgary at 22:34 with the flight leaving for Fort McMurray at 23:15 which in itself does not meet the 40 minute requirement that Patrick said is necessary in order for our 2 checked bags to be moved to the Fort McMurray plane.

Patrick informed us that we were to go to baggage assistance and get our luggage and then recheck ourselves in the following day. When we arrived at baggage assistance we were informed that we could not take our luggage out. Patrick seemed to put us in a complete spin that evening.

I would like an investigation into this matter and review Patrick's behaviour as he was arrogant and obnoxious not only to me but also my wife and Mother. Based on me and my wife asking questions related to our delay, Patrick took it upon himself to place our flight status into limbo and ultimately put in a complaint against me and into a no fly Status which remains in limbo.

I have been a manager for over 35+ years and his behaviour is bullying in nature. Patrick took quite a bit of pleasure, smiling and laughing with his co-worker to the point, that other passengers who overheard his responses, commented to my wife and mother that he was a bully and wrong with the way he was treating us.

I would just like to say in conclusion, I never raised my voice, I never used profanity and all I did was question why we were being treated the way were were and why he was not, as a customer service rep with authority, not providing an accommodation voucher.
Documents will be provided if/when necessary.

Thank you for your time,
Scott Bartlett
[protected]

My 16 year old daughter was booked on a return flight to Van-Hfx. The day before she was scheduled to fly out of Hfx (Jan 2, 2022), she receives an email from Westjet with changes to the flight path for the flight she was booked on. No problem. She attempts to check in online when notified she's eligible - she is unable to. We get to the airport the next day to find that her early morning flight was delayed an hour. No problem. We go to check in, as she was unable to check in online. We stand in the Priority lane, as she's booked in Premium Economy, and we get called up to the agent desk. The agent cannot find my daughter's booking. She does a bit of searching and finally finds my daughter's name. She's booked on a different flight path from the one she got the email about the day before. Not a big deal; however, she's kicked out of Premium Economy, which I already bought and paid for months earlier. The 'manager' comes over and informs me there is nothing she can do and that I'm the one responsible to call and attempt to get a refund as the flight was oversold and now my daughter is having to travel economy even though Premium Economy was paid for. No one will answer the phone, there's no email address available and the chat function on FB is useless and keeps going round in circles.
This is unacceptable. All this after her arriving in Hfx before Christmas without her bags.

I have been trying to reach Westjet as I need assistance booking a flight.
The telephone numbers - ALL - are not working or "answering".
There is no useable email address.

It's like they don't want to do business at all!

Also, how does Westjet justify asking that all International travelers be vaccinated when the vaccinated are catching and spreading the coronavirus as easily as the unvaccinated?

Stop being a tool of the tyrannical Canadian government!

Greetings!
My friend Marianne and I booked a trip Dec 2019 through Red Tag Vacations to go to Antigua for a March break trip in 2020. We were supposed to leave Saturday, March 14 but on Friday, March 13, 2020- Justin Trudeau made the announcement asking all Canadians to avoid non essential travel.

Marianne and I panicked as we heard if we were to leave we may not get a flight back home or that we would be flown to a remote location and wait until flights were available to get us back home. We both have young families and could not afford to take the risk.

Of course, as this was the beginning of the pandemic, the entire travel industry was also frazzled and when we called Red Tag to cancel our trip - they kept insisting if we were sure we wanted to cancel. We kept saying but the government is advising Canadians to stay home. They were pretty much ignoring that entire argument. After frequent emails back and forth, my friend Marianne and I canceled our trip but did not want to lose our money.

Months later and after countless hours on hold we were finally given our money back in West Jet dollars. This credit did not come without rules. The majority of our dollars expire on March 31, 2022. Marianne and I want to travel this March Break again but with the Caribbean on Level 4 Covid and this new variant on the horizon, we feel a lot of anxiety about the entire situation. Also, when we were considering booking just to not lose our money, we notice West Jet prices were much higher than the exact same vacation packages from Sunwing or Transat. This only added to our frustration. Why would we book a trip with West Jet, knowing we could get it much cheaper with another tour operator and potentially get a refund when we got back?

About a month ago, we contacted Red Tag customer service through email. The agent seemed nice enough to understand our situation and asked us if we wanted to submit a "Request for Refund" for to West Jet. We were happy to do so only to find out that even if we do get a refund if will most likely happen after our March 31st deadline. She told us that West Jet was extremely behind and that it would take 3-4 months at the least to even hear anything.

Last week, we finally got a requested call back from a West Jet vacations agent. She had absolutely nothing helpful to say. When we asked her if she could provide us an update to our refund status, she said she could not and the only person who would get information to share with us was the person who submitted the request. She would not even tell us if it was received. She told us that our expiry was still 4 months away and we had nothing to worry about. She also told us that there were people who had West Jet dollars that were going to expire next week so we didn't have anything to complain about. We could not believe the ridiculous customer service West Jet claims to have. At the end of our conversation, her only advice to us was to wait and to contact Red Tag again and ask them to resubmit the Refund Request form as a "just in case". We could not believe this was the direction.

When we emailed Red Tag again that same night we received a generic response about our email getting directed to the right department. It seems no one is taking responsibility for what is happening to us. Red Tag tells us to take it up with West Jet and West Jet advises us to contact Red Tag.

All we want is a refund and zero connection to Red Tag vacations and West Jet. Other companies (Air Canada) have offered their customers full refunds without any of this paper pushing time wasting refund submission nonsense. As it stands both Red Tag and West Jet are putting their customers in a lose- lose situation: we either have no trip and lose our money or book a flight/trip in a global pandemic which is not advised by our government and putting ourselves and others at risk. We will never deal with either of these companies ever again!

I arrived from vacation at midnight after 3 or 4 flight delays. Upon arrival I discovered my luggage was damaged. I proceeded to the baggage claims office to report the damage. We walked right in as there was not a sole in the office except us and the representative. We approached and explained to the rep our damage. Without hesitation the rep handed us a piece of paper and instructed us to file a report online. We were confused followed the instruction. Upon trying to create a report we received an error asking for pictures information which was not asked for through the process. There was no way to upload this requested information. We tried this 100 times with no success. The error also instructs us to contact an agent at westjet at the airport! After being on hold for an hour on 2 separate occasions I am left with one option make the trip back to the airport at my own expense to report this damage if I want any compensation. It is obvious to me this westjet customer service representative needs to find a new line of work, unless she is actually following WestJet's customer service policies? I would hood this is not the case. I am filing a formal complaint with regards to this Westjet representative. I will be traveling to the airport on Tuesday Jan 11 to report the damage to create a claim. My flight was WS2395 we arrived prior to midnight, my encounter with your representative was at 1:00 AM. I would like to know what your policy is in dealing with luggage you damage and if this Westjet representative was following your policy. Which would be, I can't help you go home and do it yourself! I can't be bothered, I'd rather sit here and do nothing! Beautiful! I am so angry irritated disappointed and disgusted with this avoidable situation. All your rep had to do… Is do their JOB! I will follow up until I am satisfied with the result. I will take this a high as it needs to go. If I have to write to your CEO I will get answers. THIS IS NOT ACCEPTABLE…And should never happen to anyone again.

Desired outcome… as it won't accept, what exactly does miximun mean?

I want answers regarding policy and if this is how you handle baggage claims. I want to know if this rep will be notified or reprimanded for dereliction of duty. I'd like compensation for my luggage and my cost associated with time and travel back to airport to create my claim.