Westgate Resorts
reviews and complaints

Westgate Resorts offered us 4 days / 3 nights at the River Terrace "Resort" and a $50 meal voucher for a great deal to attend a 90 minute time share presentation at Westgate Resorts Gatlinburg. When we walked into our room, we were hit with a strong smell of something dead. We traced the smell to the bathroom. We looked all over but couldn't find a rodent. We did see some serious and poorly repaired water damage to the bathroom ceiling. We also noticed that although the room itself was huge, it looked like it had not been updated since the 80s. Wood paneling on the walls was painted over. It had an old gas fireplace, and the dressing area had questionable built-in wooden drawers that weren't properly cleaned. The cracking sinks looked like they had been spray painted and it had begun to scratch off. We unloaded an entire can of Lysol and told the staff about the terrible smell. They stated they were fully booked but would move us in the morning, and had us come to the office to get a bottle of air freshener. It was already late so we decided to try to go to bed, and get out early the next day. Around 3am, I had to use the restroom, and when I flushed the toilet filled up and would not go down. When we contacted the office, they stated they would see if they could find a plunger. When they arrived, they tried to hand my husband the plunger, like maintenance was our responsibility. None the less, they got the toilet to go down, and we went back to bed. The next morning, we got up ready to get out of there and do some sight seeing before we had to be at the time share presentation. When my husband walked into the bathroom to take a shower, he stepped in a huge puddle of water in his socks. The whole bathroom was flooded, presumably with toilet water. From our toilet, the toilet upstairs, who knows. I was livid. I had to go to the office twice to get our room switched. They acted like they had no idea our room was like that. It's obvious it had been a long-term issue. The second room they gave us was equally old and the bathroom ceiling and bathtub were peeling, but it didn't smell and didn't leak, so we dealt with it. We did however decline the meal vouchers for their in house restaurant. After being subjected to such a disgusting room, we certainly weren't going to eat there. By the time we got moved and showered, it was time to go to the time share presentation. We had already burned half a day. Our appointment was at 2pm. They took us on a tour of beautiful accommodations and an outstanding indoor waterpark, which only added insult to injury after the night and morning we had just had. Once we sat down to talk prices, we declined to purchase a time share. They then proceeded to show us 10 different other price points and ways to purchase, through 3 different sales people. It was 6pm when we finally got rude and insisted on leaving. Our 90 minute presentation had turned into 4 HOURS. We couldn't have cancelled or no-showed because we would've been charged $300 for the terrible room we were stuck in. We also made our complaints about our hotel known to the time share staff, who acted concerned but did nothing to help. The ONLY positive to staying at River Terrace was it's location. It is smack in the middle of the main strip in Gatlinburg and we could walk to almost everything. All in all, it was a terrible experience. I have never stayed in a place like that in my entire life, and I would never recommend it to anyone. If we had know what we'd be subjected to, we would have just stayed home. It's appalling that Westgate would put us up in such an awful place and then have the gall to try to sell us something!

I don't want anything from them. I only posted this review so that other people would know what they're in for.

Hi I just stayed at westgate resorts orlando on turnkey road and although I had a great time I had some issues with my room building 80 room 8101a. The shower didn't work the dish washer was broken the jets in the tub didn't work or the washing machine I have stayed at westgate resorts but not this one and even though I spoke to maintence it still was not corrected I took my grandaughter there for her birthday I checked in on the 20th of july and checked out on the 24th these are not major issues but showering and bathing are I intend to come back in feb but I will not be staying at this location I have stayed 3 times at the other location with no problems I am just letting you know that to travel there was a big thing for myself and my family and I feel I was cheated after paying full price for my room

On April 7, 2014, we were approached to buy a timeshare travel club. After saying no, and many many offers, they gave us a price we couldn't refuse to be exclusive members so we can travel to beautiful places. We paid them $6500.00 that day in full. Since this time I have been unable to use it because when I call to make reservations, there isn't any availability. So after 6 years of trying, and frustration and being ripped off, I'd like my money back. I'd like to join the class action lawsuit to recoup my money if possible. They are very misleading and liars.
My name is Nancy Kneipp
855 Osbon Drive
Aiken, SC 29801
Phone is [protected]
Or
[protected]
[protected]@hotmail.com

I look forward to hearing from you.

Save your money and time. It's all lies. My husband and I bought a vacation club. You have to wait 2 month for your account to activate so you can just login and see thier crappy hotels deals. Also, you cannot book anything until u pay a certain amount of your vacation club. And the prices for thier outdated resorts are too pricey for what you get! Your better off paying normal prices or air bnb. When getting scammed they make u pay $1000-$4000 for the club as an initial down payment. $200 to renew it every year and the prices of the resort always go up after the yr. It's not worth it. And they dont tell you you have 3 days to cancel this [censored]ty deal. I just stopped paying these people and took off my credit card from records for them to charge and changed my phone number on file. If I get sent to collections oh well. Usually after years of not paying, collections debt gives u a way cheaper payment opt out agreement then what u actually owe. Screw these people. They dont deserve our hard working money and I hope this helps many more people if getting scammed.

I'm a former Chaplain & Police Officer & EMT, who is on disability, who came to I find that along with my now wife, how you can be trapped to sign for a time share..
We were my wife's companies visit to Las Vegas, and we were just strolling along the Strip, we were approached by someone in reference to learning about their time share program and Ownership..
We told them that I was on disability and working towards getting hopefully becoming a disable veteran, and they asked me to tell them that I was retired, which I wasn't and even though I tried to tell the truth, they still continued to question both my wife and I to sign on the dotted line, Yet, we learned that they wouldn't take no for an answer...
My wife and I struggle enough, but I een contacted them through their website to change informtion on our account, and they still withdrew money from the accunt, which we asked them not to.
I am on SSI Disabilty and don't make enough money and my wife works for a local company where we live..
Yet, We feel trapped and unable to get out of this contract.. We really didn't know how much it was a scam until we got home, and it's been over a month that we signed and they just are after us despite trying to tell them that we felt forced to sign, because they wouldn't allow us to leave literally without having signed papers for something that you in many ways finally didn't really want, but pressured to do, because tactis they used to make you sign...
I am trying to look into getting this undone and not sure how... Just sad that we and others are literally forced to do something that we really don't feel comfortable in doing.. If anyone can help, please drop me a line... We can't afford a lawyer, but are in need of help to get out of this..
My advice to anyone is don't talk the tour, because they will hold you until you sign for one of there timeshares..

Westgate travel club is a lie!
Your better off paying normal prices or just doing the sweepstakes deals once a yr to enjoy your discounted vacation without a contract. My husband and I paid 4k down plus you still have to pay 500 dollers to book a week in a resort and theres no special 50 doller vacation deals as they said. I fell for this trap in the orlando westgate. They make you do a one hour presentation and promise lies to you about thier resort to land a sell. DONT FALL FOR THIS PEOPLE. DO THE ONE HOUR PRESENTATION AND SEND THEM TO HELL. ITS A HUGE RIPOFF.

I am not sure this is the right email to write about, but I was told to write my concerns on these email id's

Last year when I visited Las Vegas there was a team of people from Westgate, sitting in a mall and told me to take a package where we need to take up a 90 min tour and told us to pay $99 and then they said we can book a holiday at any of your properties listed in the website, we will booked a slot during Christmas and all confirmation was provided.
I had several questions related to the terms and they said I am good until last week. when I called them again for reconfirmation same team said that I don't meet eligibility criteria, but its after 3 months after my booking, not even a cancellation mail was sent then .
Now I have lost all my vacation plans and all bookings I made in Tennessee. I never expected this with such a reputed resort in United States . They have not done basic checks before making a reservation and not even thought of reversing the amount I paid, I had to follow up on this and every time my call was routed to ten different departments who said it doesn't belong to them .
I am really upset with this whole experience, I had to cancel my family vacation because of this .
Belive me there was no one ready to respond

Very rude hospitality person named Richard told us to get our own Uber service on our phone using an app. It was our 31st Anniversary and when we got into our room a card with balloons saying Happy birthday, we brought all this to everyones attention and Angela said she would handle it. That was on the Thursday we arrived November 7th, 2019. On Friday we never heard anything of what had happened. We did however, talked to Angela, Shannon and Carlos about Richards behavior and said that we were not to take care of finding a ride to a concert we were going to Saturday that Richard was wrong, but nothing was done about how rude he spoke to us. Saturday morning there was to be a 90 minute presentation on the Westgate Lake Resort Spa timeshare with a breakfast, we waited for a gentleman to take us to a cafeteria of hundreds of people all eating with their sales person. Instead of 90 minutes it was 3 and a half hours of high pressure tactics even after we said we said we were not interested, so our sales man Adrian brought over his manager to try his sales tactics on us and we just said no we have been here long enough and the manager said tomy husband and I, then why did youcome here and waste our time. get out of here. I started to cry. When we went back to our room the top lock on our door had been latched and we couldnt get in. The maintence man had to come and take off the lock so we could get in. we found out one of the cleaning ladies brought a bottle of wine and Anniversary card and had bolted the door, but didnt end up cleaning our room. So our room was not secure and it was only given to us clean towels, our bed made and trash can emptied. When we brought all this to Shannon, Angela, and Renatos attention all they said they wouuld do for all the inconvenience and our Anniversary ruined is take off the resort fee of $43.23. That didnt seem fair to us so i ask for our room rates to be paid for and they said they could give us $25.00 additional dollars to use at the resort. The problem was we were leaving that Sunday November 10th 2019 and we didn't want to spend any more time there. We want a full refund for al the inconvenience, high pressure tactics and unprofessional way we were treated.

First of all when I arrived it was late, after a 12 hour drive we all went to bed. Needless to say I had to get all the information and ids to customer service the next morning no problem... First thing I noticed was [censored] that's right [censored] on the bathroom facing... Then blood spots on the door in the kitchen, so when I took all the information down to customer service I advised what I found, the young man said let me see what I can do, I even showed him pictures I had taken. He came back and said someone would be up to check the room they could not go by pictures. Okay they came cleaned half assed. I never here back...

Owners get store bought tiny muffins, bread, pastry, The people coming in to look at resort get powder eggs bacon biscuits etc. that is what I've had for the past eighteen years coming her. Now they say NO GOT TO GO OUTSIDE AND EAT THE OWNERS BRRAKFAST. We thought the good stuff was the owners. At least that is what we we're told. yes we're getting out of Westgate. Not getting good reviews. Gonna go somewhere else BETTER. LETS NOT TALK about the sewage problems. Who wants to smell that every day.

Hi,

Checked in 9/25 - 9/27 first night stay was horrible. Sister in law woke up with insect bites both her upper arms, filed complain but mgmt denied it was a bed bug bites. We have photos. That night my mother found a huge roach in other room also with photo. We had a very unpleasant stay for 2 nights in both rooms, we request full refund. Pls respond.

I have made multiple attempts to cancel a timeshare with no resolution. Purchase made on 09/08/19. Cancellation made on 09/09/19. Requested assistance from Mitch Stoun on cancellation process. He had a rep from corporate office call that tried to sale other options. I expressed I wanted to cancel. I also contact Luis Torres and was advised by Jasmine at home office that I could only cancel through Luis. After making multiple attempts to reach Luis, I spoke with him today. He stated that he could not assist me and that I need to reference documents. I expressed I had difficulty in locating the page number, and Luis stated that he did not know and could not assist. I have been receiving the run around and would like my cancellation on record. The whole process has been a discouraging process.

Westgate has continued to do shady business and deceive new buyers looking to find a vacation place the lie mislead and misguided customers and also use deception and false statements. We were tricked into buying and overcharged for units that sell thousands cheaper or are free some place . They left out the fact we had time to change our mind and now they try to misappropriate my payments to principal that was for my mortgage and act as if they did t know.