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CB Insurance Services Western General Insurance Company 5230 Las Virgenes Rd, Calabasas, CA, 91302, US
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Western General Insurance Company
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Western General Insurance Company company logo

Western General Insurance Company

5230 Las Virgenes Rd, Calabasas, CA, 91302, US
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7:53 pm EDT

Western General Insurance Company - they won't refund my 114.30

My policy ended with Western General on 10/14/08 however on 10/15/08 114.30 was drafted from my bank account after I already had another policy with another company that I had started on 10/14/08 and paid on 10/15/08. I called 1800.758.3311 and spoke to a rep named Dena who had a BAD attitude and she told me that I needed to speak to customer service and to call 1.800.300.4009 I called the number and I was transferred to Andy before I could even get my story all the way out he said let me transfer you to Customer Service then I was transferred to a operator named Maria. I explained that Western pulled 114.30 from my account and I wanted my money back I told her I went though another insurance company and she stated oh let me get you to the billing dept and then transferred me back to Dena. When she transferred me back to Dena she stated once again that I needed to speak with customer service because she couldn't help me and U asked her if she could transfer me back to customer service she stated she couldn't transfer me (but yet I was transferred to her) so of course I called again and this time I got a rep named Mya or Myra I explained to her my story (again) and she stated she would start the refund process and to call her Wed 10/22/08. Because the process can take up to 2 weeks buts she's going to escalte the process and she gave me her ext 3702. So today I called 1800.300.4009 and tried to enter in that ext and guess what it was the wrong ext. So I waited on hold and guess who answers the phone Dena. After I told her that I spoke to her before she I asked her what was the status on my refund and she stated that a check in the amount of 54 and some changed will be mailed out and I should be recieving it in 25 DAYS. Now I didn't get a call or anything to inform me of this refund nore was I happy about the refund that I was getting so I asked Dena to transfer me to a supervisor and she tranferred me to ralphs voicemail. So I called back and spoke to a rep named Gabril and I explained my situation how I was drafted when I shouldn't have been and he stated " on your form it states that if you have automatic deposite your policy will automatically renew". Now I have that form nowhere on this form it does it say this but gabril stated he would have his supervisor Melinda call me. Around 4pm Melinda calls and tries to tell me the same thing and then says there's a non refundable fee of 55.00 and 1.80 california fraud fee but know where on my paper does it show this. And when I asked melinda where does it say the 56.80 is non refundable she states it says "fully earned" ok so again where does it say those fees are NON REFUNDABLE. She asked me to send my paper so we can discuss it so I will send her what I have and Im sure I still won't get a full refund. I have filled a complaint with the BBB already and I will keep going until I get my full refund and not in 25 days. I made my payments on time to Western General every month not once was I late now that I decided to go with another policy I can't have my 114.30 back and when not to mention they sent my 54.00 dollars in the mail and I won't get it for a month. WESTERN GENERAL IS OK UNTIL YOU DECIEDE YOU DON'T WANT TO USE THEM AND THEIR SERVICE IS TERRIBLE. I WILL NEVER GO WITH THEM AGAIN

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Westernsucks
, US
Sep 12, 2018 1:01 am EDT

Very fraudulent company DO NOT USE THEM! They’ll lie straight to your face and try to take advantage of you thinking you don’t know any better. Opened up a lawsuit. Should of refunded me suckers ! HA HA !

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Western General Insurance Company - Extended warranty scam!

This nov 07 i took my car to the local mercedes benz dealership were it was purchased new and were the western general extended warranty was purchased just before the factory warranty ran out. I purchased the warranty in march 07 and this was the first chance i have had to use. The car was found to need both thrust arm bushings (Control arm bushings) replaced. Western general denied the claim because thrust arm bushings, as mercedes benz refers to their control arm bushings, is not listed on their covered items.

Though control arm bushings are covered under western general coverage, but because mercedes refers to these as thrust arms, and the term thrust arm is not mentioned in the covered item section, they will not cover it. Now, since the control arm on my mercedes is referred to as the thrust arm and not control arm, i was told by western general that basically none of the control arms on my car will ever be covered because they are referred to as thrust arms by mercedes benz.

What a lovely bit of western general word trickery to get out of having to pay for this repair. What a despicable practice. Absolutely shameful! And this is the only warranty mercedes benz sells. Shameful, shameful. I am planning on canceling what is left of this warranty and using the money to pay for the repair.

My advice ** same as the persons before me**do not buy extended warranties through western general, they are a nightmare company that will never give an honest straight answer.

See you on youtube wg!

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Janell 3
Delray Beach, US
Feb 05, 2015 7:21 pm EST

I purchased an extended warranty through this company and when the car began to act up they refused to pay anything towards the repairs. The items that needed fixing was electrical...clearly on the declaration page it said I was covered for electrical issues. When the dealer contacted them to pay for the items they refused stating that the "Starter Relay" was not apart of "Electrical Issues". To add to the ignorance on my declaration page for the warranty my particular plan listed as "Level 1 1-5" has the following items as covered:

1) Engine

2) Automatic/Standard Transmission And Transfer Case

3) Drive Axle

4) Steering

5) Electrical

Can someone please explain to me how a "Starter Relay" is not covered in any of the items mentioned? Not only was the gentleman ignorant but he was flat out rude and unwilling to help. In addition to that they didn't even cover the diagnostic test or any other of the items which were all "Electrical" issues causing the vehicle not to start on the first crank. This is a total ripoff and an attempt to not pay out on a warranty coverage that's stipulated in writing. Stay far away from this company! I have proof in my hands yet they will not honor the declaration page they provided me. A total of over $700 in damages for a vehicle I have only had for 5 months with an "Extended warranty" that is good for 1 year or up to 12, 000 miles whichever comes first. What a joke! I cannot afford the amount asked to fix the vehicle I can only pay for the diagnostic and pray I can find another company to fix the issue. This is illegal! And not right!

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leebrooks
Seal Beach, US
Jun 01, 2009 1:28 pm EDT

THe usual extended auto warranty phone call which comes regularly

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jjjjjjohnson
palmdale ca, US
Dec 02, 2014 5:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i have bought a car from mercedes benz of calabasas...they have some very good used cars...and i got a good one...but the dealership is not your friend...they are there to make money...and screw you if they can...your job is to not get screwed...when you go into the finance office to deal with the finance side of things...reject any options..if you got a good car...you don't need any extra cost options...and look over the paperwork with a fine tooth comb before you sign anything...remember they are not your friends...and work off of a commission...so they are looking after themselves...not you...go in there with your game face on...this is like a mini war...so be prepared...and take as long as you want to inspect the car of choice...if its a used car...do a safety check on it...doors...dents...leaks...smell the auto trans oil...shouldn't smell burnt at all...check the oil..inspect every piece of equipment you have on the car...do your homework...be prepared...this is not a game...this is war...i hope to do business with mercedes-benz of calabasas again...great used cars...and yes they have a lot of dog cars too...avoid them...people screw them too...with junky cars traded in...

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CJohn in Fresno
any where, US
Oct 15, 2012 8:44 pm EDT

The repair shop and I, have been waiting for a new transmission for over a week and a half. Western General can not tell me anything but what their supplier says "Should be there tomorrow", I have heard that for 4 days now. Their representatives can not solve any problems. Management won't call back, they just keep me in the dark. I get conflicting explanations on my rental car coverage, that will be another battle I'm sure. Don't purchase their plans because they can't support it with good service. Completely frustrating!

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Justine k
Montrose, US
Aug 09, 2012 2:01 am EDT

I bought a extended warranty when I purchased my Lexus rx330 year 2005.
I never used. Now they should refund to me. I faxed them and also mail by certified mail, I received receipt of certified mail.
They don't answer the phone they don't refund the money.
I don't know how to do it.
My dealer just said wait it takes 45day. I already waited 60days.
Never buy extended warranty from Western General or through dealer. It is really sucks.

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Lisa McClanahan
The Hills, US
Apr 19, 2012 1:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are having the same problem as other posters here. Bought the Gold plan. Was told it was bumper to bumper. One week after buying a used BMW from Mercedes Benz of Greenway Houston, the back end of the car was sitting way too low. We took the car to our local BMW dealership and the suspension is out and it needs to have the several parts replaced to fix it. Long story short, the parts to fix the suspension are not covered and it's going to cost us $2000 to fix it. So, we have been trying for two weeks now to get the warranty cancelled and our money returned. Western General says that we have to go through the dealership to cancel and the person at the dealership won't call us back. Awful! Don't buy anything from Western General!

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919943
, US
Mar 17, 2012 8:32 am EDT

South florida dealerships should be getttin notorious new title of "pomzi scam of car maintenace agreement capital of nation", now a day, they do not even do maintenance to your car, such as change oil or rotate tires--simple task, they just switch you car to another worst dirty one that your are not even aware of it.

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Mark20
1, US
Mar 02, 2012 3:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a low mileage Volvo from Maroone Volvo, Florida (Auto Nation) with and extended warrantee from Western General Auto Repair Insurance Company. The warrantee was suppose to cover everything except wearing parts and had an $100 deductible. Our Volvo broke down 500 miles from our home. We had the car towed to the nearest Volvo dealer in Winter Park, Florida. The dealer found the problem, but told us that the part was not covered in our policy. The part was $1, 000 electronic control module (without labor or cost for programming). Western General did not back their warrantee and Maroone did nothing to help the situation. Needless to say, we will never purchase or recommend purchasing a car from AutoNation and DON'T EVER BUY AN INSURANCE POLICY FROM WESTERN GENERAL. We are in the process of taking this to the Florida Attorney General's office for insurance fraud.

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rmini
, US
Jul 24, 2011 2:26 pm EDT

Responding to Michael 1456
Even the "Platinum" "bumper to bumper" coverage has lots and lots of exclusions if you read the fine print.
Not only the maintenance items you would expect like tires and brakes, but exhaust system, throttle, clutch, trim, uphostery, paint and on and on.

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Michael1456
, US
Apr 26, 2011 6:42 pm EDT

It is appearent in reading these posts. Most of the cosumers purchasing these warranties are uninformed and mislead to the exent of coverage they are purhcasing. So, when they have there claim denied they get mad at the warranty company that issued the insurance policy. These policies clearly explain what is and what is not covered. The top tier, sometimes referred to as a PLATINUM COVERAGE, which is an exclusionary policy outlines what is not covered. This is due to the extensiveness of component coverage and is easier to list what is not covered. The next level of coverage, GOLD PLAN, which sounds like all the negative post purchased. This is a named coverage. Meaning if it is not specifically named in your contract it is NOT COVERED! It's that simple. The top tier covers approx. 5-6, 000 components versus approx. 1200 components. Big difference. I've known Western General since 1989 and they are the only Mechanical Breakdown policy providers I will purhcase from. Just be aware of what your are buying and get a copy of the policy before hand to review. Don't take the word of the individual selling it to you. Many times the objective is to sell you less coverage for more money under the impression "It's bumper to bumper." This term may only be used to refer to original manufactures warranty.
I hope this helps

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