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Western General Insurance Companyclaims

1
C Aug 06, 2018

I'm a disabled woman. At the end of May of 2018 my finance company added western general to my account. On the 4th of July my car was totalled western general did not come appraise it til almost a month later. My car was towed from scene. I had no place to park it. I've been in contact with Joselyn for the last week saying she s waiting for report today I talked to Joselyn she said I needed to contact my finance company. I talked to them they referred me back to insurance stating that I was only getting 280 toward my car. I called Elizabeth and left a message she returned my car telling me they were applying 500 and then said she couldn't talk to me because it was a repo claim but continued to ask me questions. Then said I'm not getting nothing back. I was never given policy info or nothing. I was advised that there was 2 car seats in the car and that they should pay me for them as I can't used them. This insurance company is unprofessional and I am disabled they are discriminating against me won't explain nothing. Joselyn said the same damage that happened in November 2017 is the same. There was a police report and definitely not I can't even drive this vehicle. Please contact me a.s.a.p

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