Western Dental Services
reviews and complaints

On Tuesday oct 5 after an appt with my periodontist where I had a deep cleaning and X-rays, I was told I had a cavity. I called western dental and explained everything to them and they gave me an appt to have the filling done on Friday at 10 am. the appt was con firmed o n Thursday, that I was bringing my X-rays and that they would do the filling. When I arrived at 9:45 in. Friday they said they would not do the filing and that I had to undergo X-rays etc and that they would not have time to do the filling.
I am disgusted with the way I was treated, I lost a day of work and I will never go there again and I would do anything I can to discourage people from. using this service. I asked to see the dentist and the office manager Lynne could not have been nastier.and would not let me speak to the dentist
Sincerely
Linda Estis

My son had his 6-months dental checkup in July and was told we were going to be called when a pediatric dentist is available sometime in August - never received any call. He was also scheduled for an ortho screening in September 11am and was told to wait in the car, 2 hours passes still no call and no one answered our call in the office!

My daughter had an appointment for a general exam when the dentist came in to do the exam he put both of his fingers in my daughter's mouth without wearing gloves. She now has a sore on her tongue and on the back of her throat. I find this very risky and very unprofessional considering we're in the midst of a pandemic

Last week I had an appointment to fit my dentures. Gave my information and was told to wait outside will call you. Well I don't have a cell phone, there were two people waiting in back of me with no masks on. I told the lady I was going to wait inside because of the two without masks. So I sat there and waited 45 min. They finally called me up to the desk and said were sorry but your denture have not come in. So I asked why didn't you tell me when I got there? Then I got the brainless wonder look. I asked them to let me know either way before my next appointment if they come in. Nothing! My appointment is today so I called to see if they came in. Of course no one will answer the phone. Then finally got through to some one who tried 5 times and she could not get through either. I am 66 and have been doing everything possible not to catch the virus. And I don't want to go out if I don't have to. But you will not answer the phone. Your office needs to require masks. I paid $12000 cash and have been treated like crap. I will not recommend them to anyone!

I disputed a transaction because I did not authorize the payment however it's been almost 10 business days and I have yet to receive my refund.So after that I told them to take my debit card information off my account they still managed to process a payment I had spoke to someone prior and they said my card was no longer linked so now I have to dispute another transaction

Requested void on 8/5/2019. Void was approved. I Was told payment refund would take up to 72 hours to post. As of 8/9/2019 No funds have been posted to my card. All operators are giving me the run around and have no knowledge of what to do or how-to handle the issue. The payment is still pending on my account. I need my money refunded asap. Thank you

Dear Western Dental,

I got an implant at the Corona office on Main several years ago. It is now loose and I have since changed dentists. My current dentist reached out to you regarding the brand of the implant because the screw needs to be replaced. They spoke to a Stephanie who gave us measurements but not the brand of the implant that we were inquiring about. On another call, she told me the dentist wanted to see me and I would have to come in to get this information. I told her I am not coming in and I am requesting this information to be given to me over the phone. Then last week she promised I would be able to find out the brand of my implant by Friday, August 2nd. I have still not received a call with the information I have requested.

I am worried that my implant is going to break as it is very loose. Would somebody please be able to provide me the information I am requesting? I didn't think it would be this complicated.

Thank you,
Bethany Carlson
[protected]

This Dr should not be allowed to work whit children she does not know how to deal whit children she is rude and unprofessional they way she tread my son today and the other last app any parent will not tolerate I walk out today I told them how can you let this dr work whit kids staff say I don't know really ?! This dr can not work whit kids she looks mad and the way she grabs the children will get any parent mad I don't grab my kids like this

I was in the office for 5 hours. 1 hour was just waiting to get called back even though no one was in the waiting room 4 hours of the dentist trying to get an abscessed tooth removed. I was given the lowest amount of ibuprofen (600mg) and amoxicillin you could get and was told that's the highest he could give me. He took so much of my gum out that now my other tooth is exposed. I dont think my infection is even gone yet. I still have alot of jaw pain and can feel a lump still. I have pictures from the day it was pulled along with after.

On April 20, 2019, I made a payment in the amount of $850.00, to my Care Credit Account, all funds were immediately deducted! Again today, I am receiving phone calls stating a payment is due! I have received nearly 100 calls after being told that this is an error and we apologize!
I am now furious!
CORRECT this error please, or I will be filing a complaint with the Better Business Bureau!

Sandra Moore